We recently had a problem with our washer/dryer - the dryer wouldn't turn on and would just hum when we pressed the start button. A technician came to take a look, and we couldn't have asked for a better one. He was friendly, professional, and incredibly knowledgeable. Within a few minutes of troubleshooting, he determined that the problem was a faulty motor. Since the appliance was still under warranty, the part was ordered, and the technician returned to complete the repair. He worked quickly ( even if it didn't seem that way to him) and everything started working smoothly. His attention to detail and positive attitude made the whole process stress-free. I highly recommend Rus Co HVAc & Appliance Repair for any appliance repair - excellent service from start to finish. read more

Laila I am very disappointed with the service I received from this company. My dishwasher is practically brand new and has only been used around 20 times, but recently I noticed that my wine glasses and dishes were coming out cloudy and not properly clean. I paid the initial $99 service-call fee. I was then told the repair would cost approximately $200. During the first visit, the technician did not actually repair the dishwasher. He appeared to adjust and stabilize it because it was wiggling, but after he left, I ran the dishwasher and the problem was exactly the same. I called the company back because the dishwasher was still not working properly. During the second visit, the technician did not fix the problem. He told my elderly mother, who was home at the time, that the cost would now be $350 for a part. I declined the additional charge because the original issue had not been resolved. What was especially disappointing was the condition in which he left my kitchen. There was water all over the floor and food debris left around the tiles, and he did not clean up after himself before leaving. I paid $99 for a service call and expected professional service and an honest attempt to diagnose and repair the problem. Unfortunately, my dishwasher still does not work properly, and I was left with a wet and messy kitchen. Based on my experience, I cannot recommend this company. I hope management takes this feedback seriously and improves both the quality of the service and the way customers' homes are treated. read more

This company sent over a tech by the name of Kin who entered my home with my three minor children while no adults were present . I reported this to management and they claim they did nothing wrong . That was in June , I asked for a full refund since the girls are 9 6 and 3 and I never seen this tech perform anything . As of today no refund, a rude employee who claims " she owes me nothing " safety concerns and protocols were violated . Abigail claims she had reversed any charges due to protocol violations , nothing on their part has been done to fix my issue . And my washer still is not fixed ?'!!! Go elsewhere Who enters a house with kids no adults ? Company you owe me my refund on full !!! Do not do business where accountability cannot be taken!!!! Out of line read more

Don't call this company!!!! He came and Try to fix my prep table and charge me for changing my compressor and my prep table still not fix. Wasted $1200!!! read more

So grateful they came out within hours of us calling that our fridge had stopped working. They were able replace the burnt out motor for our LG fridge on the spot. Wouldn't hesitate to call them again!! read more

What an amazing job and great customer service. Technician was very informative, giving step by step everyway with upfront diagnosis while installing the part, which with my model number and detail of fridge was able to bring the right part for the job. He was also transparent with pricing for parts and labor. Best service, I won't be going anywhere else for my appliances that need repairs or quick fixes. read more

The technician was the best! He was prompt a professional. I called this company to fix the door hinge of my dishwasher because the spring broke, he not only fixed it he even found a much better way to install my dishwasher properly. It would move around and some screw would fall out. Love this company and would definitely use again and recommend! read more

We called yesterday to schedule a repairman to diagnose our refrigerator . They were out the very next morning. Alex was knowledgeable, professional and very good at his gob. He was familiar with the issue and diagnosed and repaired it in about an hour. Couldn't be more pleased with the service and the tech. read more

Great service - very prompt responses, and they arrived within the promised window. My oven was fixed within 20 minutes and the price was very reasonable. Very happy with my repair! read more

Honest service. Nice n friendly tech. Job was done professionally. He cleaned workspace after. 3 months warranty provided. Highly recommended. read more

Our Samsung fridge/freezer (don't buy one) stopped making ice. My husband called and the company said someone would be out between 3-5pm. Alex arrived during the timeframe. He was very professional and kind. He diagnosed the issue and explained the part had to be ordered and would arrive on the following Monday. He fully explained payment, which required me paying for the part that they were ordering. We paid the partial payment and then on Monday as soon as the part came in they gave us a timeframe when Alex would returned. He returned during the timeframe, which these days is a miracle in itself. He did the work and explained he also put silicone sealant on the ice maker to prevent further issues. Alex was such a great guy, with a professional and excellent work ethic and we felt very comfortable with him in our home. Alex was able to communicate clearly and when it came to more complex answers, he used google translate to explain which worked excellent. The ice maker works like it's brand new again. I will call this company again when we have another issue with our Samsung. It should be noted our usual repair company refuses to work on Samsung fridges due to their lawsuits etc. Highly recommend Alex to do the work!!!! read more

Rus came same day as I phoned. My clothes dryer had quit blowing hot air.. Rus had the needed part in his vehicle, so he got my dryer running in less than an hour. He also brought his little vacuum cleaner to suck up dirt and hair balls underneath the dryer. I highly recommend him. read more

Final update to my review. After Able came, the dishwasher started leaking again. They scheduled me in 3 days time to have someone come repair again. Able called near the end of the appointment window to tell me he believes it's a design flaw in the dishwasher itself and said he spoke to his colleagues about all he's done and the issues and they agree it's my dishwasher gasket. I was offered a full refund since they were unable to repair, minus the service fee to initially come out and diagnose. They quickly refunded me through Venmo. I appreciated the communication and the financial backing of their work and their effort. I am still upset about the repair tech being in my home without my permission, however I do feel the tech was excellent with communication and he did good troubleshooting. Overall, though I think customer service could be improved (get rid of the AI call bot, make sure area is cleaned up after work, don't enter the home early without permission), I found the company to be fair and to stand by their work and their financial guarantee Abel came to repair my dishwasher after the owner simply leveled it and moved on. Abel did a nice job of communicating with me the issue and he came back a week later with the parts to fix the leak in the door as well as add sealant as a secondary fix to make sure it wouldn't leak again. Well, about a month later it started leaking again. I called and because they back up their work for 3 months, they sent Abel back out in a few days after I reported the leak. I asked them to arrive between 5-7 because I work until 4:30pm as a teacher. The day of the appointment they tried to call me to tell me they could come earlier. I didn't pick up because I was teaching, so I did not give approval to come earlier. Abel showed up at my house while I was still at work and had my 16 year old daughter let him in to work on the machine without my permission. My daughter texted me that he was there and I got upset. I called at my next break and asked what he was doing in my house - I did not give permission to be there alone with my kids. They apologize and say he is finishing up. The call center calls me back and tells me he has added more sealant and not to use the dishwasher for 24 hours. I am still livid they went into my home without permission while I was not home. Also, when I got home, he left all the dirty paper towels on my counter, the insulation still pulled out from the bottom, and the plastic cover off. So I had to clean up after the repair. read more

We called this place to take a look at the dishwasher in the house we rent. The homeowner has always paid for these types of services in the past without any issue. We made an appointment, told them we were renters and gave them the homeowner's information so they could contact her for payment. When the repairman showed up he checked out the dishwasher and said it had to be replaced. Ok, cool. He left but then came back moments later, saying through google translate that the homeowner hadn't answered the phone so we have to pay him cash now. Be literally planted himself in the doorway and refused to leave. He said he had no way of knowing whether the homeowner even existed. We've had many repairman come to the house before to service the air conditioner, the washing machine, and the plumbing and we've never encountered problems sending the invoice to the homeowner. This company acted like we were lying and trying to rob them and shook us down inside the house we rent for a cash payment. The homeowner didn't immediately answer the phone so you won't leave until you're paid cash? Wtf? This can't be normal. Stay away from this company unless you want a six foot man who only speaks Russian to stand in your doorway and refuse to leave the property until you have paid him in cash. We should have called the police. read more

Horrible service and company. I needed my dishwasher repaired and they offered to come out the next day. The guy arrive within the last 10 min of the two hour window and stayed for three hours taking lots of smoke breaks. He needed a part and said he would come back another day. But he wanted me to pay him for the full repair before he came back. I rent so I forwarded the invoice, but the landlord wanted the repair done first (like normal). This company comes back to my house then sits outside refusing to do any work until it's paid. The customer service people on the phone were useless and said I needed to prove we would pay. Of course we would pay! But after he fixed the appliance! I felt like I was getting scammed. So he wasted my time and I still do not have a dishwasher that works. *Edit after response from owner. The one and only invoice I received was for the pice of the full repair. $458. You never provided an invoice for the $99 diagnostic visit. If you provide me that I will pay. You did not request me to pay the full payment of the invoice until the repairman arrived the second day. At which point he dropped his stuff off and then left my house and sat in his car with nearly no explanation. I think it's ridiculous to pay the price of a job before the work is done. You stated that no deposit was paid, I was never once asked for a deposit, the first time that was mentioned is reading this review. The landlord approved of the repair and called him in front of the tech and told him the price of the quote at which point he agreed to the price. It was always clear that the landlord would pay, not once did you ask for his contact information as I would have happily provided it. I stand by my comments. This company feels like a scam. read more

They responded right away and scheduled for the next day. Konstantin was right on time and proved to be a wonderful worker. He explained everything he was checking and expeditiously found the problem. His estimate of the cost really put us at ease even though he had to order a part and come back the next day to install it. The next day he was right on time and his work took two hours. We enjoyed conversation with him and the bill was exactly as he had quoted us. What a great worker. read more

terrible service. Choice warrantee service sent them out and they told choice that the hinges were broken and choice said they would not cover it. also it is hard to understand as English is obviously not there first language. read more

Russell came right away to isolate and fix a refrigerator malfunction, he is efficient and knowledgable.

I called Rus.co Appliance Repair on 01-12-2026 and Russell came to my house the same day. My dryer button broke on my Whirlpool dryer and within five minutes of his time he told me that the replacement part would cost $95.00 and for the total repair the charge would be $300.00 with $150.00 up front. I was very reluctant but he promised to return the next day. After countless calls without any date or time to return and install the answering service kept giving me the same answers that many reviews that have been posted on line ....Misunderstanding, lack of communication, not on our list of customers etc. I have filed a police report and contacted social media. My check was immediately cashed and as of today I haven't heard from Russell or his company!! I want my money returned and by posting this review I hope it will spare an unassuming person not to fall for this scam of a company. read more

I would not recommend this company at all. They came for a consultation over a month ago, charged $125, and have been completely unresponsive ever since. Despite following up on the one invoice they sent with multiple calls and emails to discuss next steps, I've received no communication. If they couldn't take on the job, they should have been upfront instead of wasting my time and money. Their lack of transparency and poor communication have now forced me to start over with another company and pay for another consultation. Save yourself the frustration , money and go elsewhere. DO NOT RECOMMEND. Received an invoice from appliance repair Rus & Co. number I have contacted is (916) 790-5530. I received the same magnet with business info. Correct company read more

Charged me over $300 to repair my Fridge was told it was a freon leak and it was fixed. 45 days later my fridge is not cooling again. Called back in and I am told they do not warranty their work and the fix he did is only temporary. Which was not explained at the original appointment. read more

They workmanship and ethics are horrible. They came out to fix my dishwasher to fix the problem but ended up breaking another part on my dishwasher and then denied responsibility for it. I ended up buy a new one due to their error in judgmen. read more

I am writing this review after a terrible experience with this crooked company. My intention is to keep others from experiencing the frustrations and damage that this company and its employees have caused to my family and I. This is a fairly new company and there are a few bad reviews on Google and Yelp already. They have some good ones too so I gave them the benefit of the doubt. I invested my money and trust on them. My dishwasher was not working and I needed it fixed for an inspection asap. I asked for a diagnosis and someone came to check it the same day. I paid $85 for the diagnosis. The technician (who identified himself as Abel), asked me what had happened to my dishwasher and I explained that we accidentally opened the dishwasher before the cycle was over and we found a part melted. The part was loose so we took it out. I bought the part, tried to install it but was not able to. I clearly told him: "That's what happened and we haven't used it since then BUT you are the expert so I'll let you check my dishwasher and inform me of the actual problem" I showed him the part that I bought and he ended up putting it in its place. He run the dishwasher empty and with no soap for a few minutes (I did not have any dirty dishes). He said the dishwasher was now working but after running a full cycle to give him a call if the problem persisted. He gave me his phone # and requested $20 or $25 through Zelle for putting the part in place. I gave him $20. Later that day I ran a load of dishes and everything was dirty at the end of the cycle. I tried contacting him as we had agreed, and he never picked up the phone or answered my text messages. When I contacted the company, I talked to Anna over the phone and told her what was going on. She said that they would send the owner himself to my place to check the dishwasher after checking something. Shortly after, she sends me a text message telling me that they talked to the technician who informed them that I had already diagnosed the problem when he arrived!! This company doesn't seem to know the difference between describing what happened and diagnosing what is wrong with something. I clearly told him to look at my appliance and to find out what was wrong with it. The technician told them that I broke the part, that he informed me that it needed to be replaced and gave me an estimate which I rejected. Those are all lies. I replied back informing Anna that this never happened. I told her what he did and that I had given him $20 for installing the part I had bought. So after explaining this, the technician Abel takes over from the same phone number Anna was texting me all of this, to tell me that I actually owe the company $225 because the installation was successfully completed! After saying that I denied their estimate! Mind you this was after business hours and this wasn't a thread. I was getting all these lies from two different employees using a phone number the company used to communicate with me about the service I had paid for. Mind you, I requested to talk to the owner several times and he never addressed this issue personally with me. VERY UNPROFESSIONAL OF HIM. Instead, I was between two dishonest employees who lied and the more they wrote the more they contradicted themselves. BE AWARE OF THIS COMPANY. I am taking legal action as I have kept all conversations and receipts. In the meantime, I hope that no one goes through this unpleasant and infuriating experience with Appliance Repair Rus.CO read more

Great service. Very professional. On time. Downtime of Appliance was very minimal. Thank you very much, Russel.

I've hired this company a couple times to fix various appliances in my house. He was able to fix my washing machine. He tried to fix my freezer. But also, his team bungled the scheduling twice. This was frustrating. So all of this goes to say, make sure your appointment is confirmed. read more

Made an appointment on Thursday January 3, 2025 for Friday January 4, 2025. Abel show up on time and looked at my fridge/freezer and took temps then immediately got on the phone to either another tech or his boss. I couldn't tell what was said as he was speaking Russian or Ukrainian. After being on the phone with the other person for several minutes, Abel tells me it is either my compressor or motherboard without checking anything else. I immediately felt like this was a scam and asked him how much the service charge was and wrote him a check and told him to leave. Do not trust this company. I'm sure the owner is going to respond with something stupid like he has on previous bad reviews with they have audio recordings or I'm not on their client list. FYI, Abel showed up in a Honda civic with no company name or uniform with a company name on anything. read more

I've had him out 3 times for appliance repairs. He always does a great job and his pricing is fair. Would definitely recommend!

Russ was able to come out within an hour He was very professional Showed what was wrong with the dryer He told how much it would cost and he had the parts in his van He finished the repair and showed me what he had done. I really appreciate him quickly coming out, diagnosing the problem, repairing, cleaning up after it. I will call him when I need anything. read more

This is the best refrigerator repair service we have ever used. And the best repair service for any appliances also. They were on time, professional, and made the repairs without any problems at all. The cost was very reasonable for the service. I will definitely call them on other repairs that I may need in the future. If I could give them 6 stars I would. Thank you very much Rus Repair. read more

Fast and reliable. Dishwasher works great now. Gave advance notice of when they would arrive, and showed up on time. Left the kitchen spotless after they finished. read more

Our washer needed repair. We contacted the office and scheduled a technician to come and check the issue with the washer. The technician arrived within the scheduled time. He was polite. Figured out the issue and fixed it. It was the drain pump that stopped. We were very happy that it was done during one appointment!!!!!!! read more

Very friendly over the phone. Feels very organized, I was given an email and text confirmation for my appointment. The technician was respectful, wore a mask and shoe covers the entire visit, and job completed within a very reasonable amount of time. Washing machine appears to work great, no issues. Price was fair. I would recommend him for work. read more

Quick response. Very polite and payment options made last minute appointment easy. Definitely Recommend!

Great, very prompt service. We had a double oven and then a few months later our refrigerator repaired. They were friendly and very professional. We would recommend their services. read more

Terrible company. Attempted to charge me $120 for coming to my house and "diagnosing" an issue I already told them about by flipping a switch twice, then tried to tell me that the part needed for my minor fix was not available anymore and needed to be shipped from abroad for almost $200! it was for a dishwasher door latch and within two minutes I found multiple replacements for less than $15. All in all they wanted to charge me $400 for a $30-$50 job read more

Rusco Appliance Repair replied fast, offered service within great time, and did an outstanding job. They use a texting service to keep you updated on service times and their Techs are very knowledgeable. They were able to repair my Gas Oven (range) fast and efficiently. Great price for great work. I will be using their service again. read more