Don't work with Natasha whatever you do. Techs do great work but don't trust the customer service department. read more

I am giving two stars due to the fact that a significant part of the problem is American HomeShield. Nonetheless, B&G plumber was extremely rude to my wife. He was impatient, abrupt, and dismissive. He also took over 24 hours to submit a report the HomeShield, and it was incomplete to boot. We ended up going with another plumber in town, and the experience was much, much better. One can do better than B&G. read more

Billy Is AMAZING! And trust, if he wasn't, I definitely would post that. He showed up ON TIME, had THE BEST ATTITUDE, Listened as I described BOTH of my problems. Kitchen Sink Blockage, that another plumber from MSE PLUMBING Did NOTHING TO FIX (see below) and the second, the Washer Water Clear out line was also blocked! He totally fixed both, gave me a recommendation on a coding issue with my plumbing, and was so positive and explained EVERYTHING AS HE WENT ALONG. He was awesome, his work ethic is phenomenal...I can not thank him enough for his integrity and positive attitude! Sincerely. BILLY IS THE BEST! ((MSE Plumbing, of Sac, specifically Nick and Mason Lied To me about what needed to be done, and I say so with proof of said lies, cleared some food out of my sink, and then tried to make me get the warranty company to pay an extra $175 for work that had nothing to do with my problem! They were rude to me, "dared" me to turn them in as being deceptive, and Mason even hung up the phone on me. Trust me...B&G IS MY PLUMBING CO OF CHOICE FROM HERE ON OUT!!! read more

A bolt on our toilet broke & after 2 Plummer's failed to do the job correctly, B&G plumbing was called, Billy was a God sent! He is very knowledgeable & explained everything he was doing & needed to do. He was conscientious, Courteous & respectful of us and our home, cleaning up everything as he went. He Arrived on time and got the job done in a timely manner. If we have anymore plumbing we will be sure to call B & G plumbing & ask for Billy! read more

Extremely rude plumber . Came through a home warranty and ended up standing arguing with me about his extra early arrival time and the wall not being open for his repair . Kuddos to coming fast the one time it's not needed that soon but how unprofessional to stand here and argue with me . Wasn't helpful at all and just seemed like he was in a bad mood. If you don't like people maybe customer service isn't your field. Update : very unprofessional and inappropriate message from Jodi in regards to my review. Not only did the plumber argue with me about the time he arrived but when i scheduled the appointment and was told a hour to two hours but he arrived immediately instead. Her response read something like " Next time, don't act like you are in the right and write a bad review. The tech was not arguing. He was simply stating the obvious. Just as I did. He was there in his allotted time and not late. Had you of not tried playing plumber, the sheetrock may/may not have been necessary to remove. " i was very much in the right a plumber should not arrive early to an appointment without first calling to verify the area is ready for their work. read more

EXTREMELY RUDE...DAMAGED PROPERTY...ABANDONED JOB! I could give zero Stars I would! The plumber was extremely rude, unprofessional, appears to always be in a bad mood, caused damage to my bathroom cabinet, has been to my house 4 times over a week, and just walked off and abandoned the job after I have already paid. This company was contracted through my home warranty company to fix my garbage disposal and faucet that would not turn all the way off in the basin of my bathroom sink last Wednesday. He came out on Wednesday and said that the garbage disposal need to be replaced and that the part for the the sink would need to be replaced and he would be back on Friday. Friday he returned and installed the garbage disposal and the other sink part. When he installed the other part, he said that it made the problem worse, so he put the old part back and that a new faucet we need to be put in. Well, apparently he tinkered with something underneath the sink because by Saturday afternoon I discovered that water had been leaking rapidly underneath the sink from the valve and flooded out my entire bathroom cabinet in bathroom floor for almost 24 hours. I called the company and spoke with Jody who said that she would be able to get him out there on Tuesday and that she would note the situation. Eventually I was able to get the valves turned off with some tools but the damage was already done, the wood was ruined. He showed up Tuesday for our appointment which was from a window of 8 to 10 p.m. right when I was about to drop my kid off to school at 8:08. He became very upset when I told him I was about to leave to go drop him off and said "but we have an appointment". I told him I just need 5 minutes to run him around the corner to school... he got mad jumped in his truck and left without even telling me he wasn't coming back. When I called the office Jodi said that he had a right to leave because they don't have to wait. I was irritated by his attitude and lack of cooperation. Jody rescheduled him to come out today. In the meantime the warranty company had me send photos of the damages from my cabinet which is now turned into dry rot and sogginess. We still do not have a functioning bathroom sink. Wednesday, the same plumber showed up for our appointment scheduled from 9 a.m. to 11 window at exactly 9 a.m. As I was instructed by the Home Warranty company, I point it out to him the secondary damages caused by his water leak, and asked if he was going to repair that. He said NO, became extremely argumentative, told me that it was my fault and that I did it (I did not have any leak problem underneath my sink until he went under there and did something, nor did I ever touch underneath that sink other than to stop the leak he caused), blamed me for it, grabbed his tools stormed out the door, got in his truck and drove off (He was only here for 2 minutes) without saying he was leaving or anything about the original repair. He did not even complete the job that he was originally contracted to complete! Unbelievable! I wish I would not have paid them a dime! When the Home Warranty company contacted Jody, she said they did not want to non of her tech out to finish the job because of what happened. The company abandoned the job altogether. My home warranty company had to dispatch a whole new company to finish the job they started, and my damaged property issue is going to be a fight. read more

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I called AHS for a home warranty service today - both of my two bathrooms were out of order. I was originally told B&G couldn't come until 9am the tomorrow, but I received a call a bit later saying they could come right away. Billy just left and he was very personable, helpful and offered to help me understand what he was doing. I can't imagine why the other reviews would refer to him as rude. I hate to see Yelp used as a weapon to destroy someone's reputation. He was absolutely great! I would recommend him a thousand times! I wish I could update my review to 6 stars. While Billy was here, I asked about low water pressure in my kitchen sink faucet. He said it would be about 1 hour of labor which was a bit steep for me, but he also gave me a few quick recommendations. I followed his advice and my faucet is running great! He also removed a screw from my garbage disposal when he was here. Great guy, great service = great review! read more

Billy of B & G is my plumber for life. I have an East Sac duplex with east sac plumbing. I've used several different plumbers in the area. Don't even bother with any others. Some are okay at best, just lack experience. Others are outright scams. Billy has been out three times now. I can usually get him out within a couple hours. He's always prompt. Very courteous. Most importantly, he's a "can do" guy. He doesnt just stand there scratching his head. Billy gets right to work! He'll educate you about what the problem is and how he's going to fix it if you care to ask. ( I probably bug the hell out of him with my questions, but hey....I'm curious.) Billy's work is very clean too. I've never had to call him back out for something he's worked in. He has fixed some problems another outfit botched though. 3 months ago my tenant called another large plumbing business for a free quote. The other guys didn't even bother to look under the duplex. When i got Billy out there he put on his "under house crawling suit" as we were talking, then with flashlight in his teeth, scurried under the duplex like a man on a mission. Another thing is that his prices are very fair. Billy is a one man plumbing machine, so he probably doesn't have a lot of overhead. He's just a fair guy who loves what he does and the work reflects it. Great guy. Just had him out again yesterday and thought it was time to write up a yelp review for him. (Didn't know he had a Yelp profile until yesterday). Quite honestly I'm reluctant to do so....don't want him getting too busy for my last minute "holy shit I need you now my pipe exploded" calls. He's the best plumber in Sacramento. No question about it. read more

If I could give this business zero stars, I wouldn't hesitate to do so. I called this company through my home warranty and it took me over a week to get someone to just answer the phone. The plumber finally came to my home because the base of my toilet leaks when we flush it. The man came into my bathroom looked at the toilet and said there was a small gap. He told me he couldn't fix my toilet until I replaced my floor. He seemed to be in a bad mood. I asked him, "Aren't you going to at least examine the toilet." He said "No. Your floors are warped they need to be replaced." He took pictures and was suppose to send the pictures and a report to the home warranty company. He never did. I called the home warranty company every day for about a week. They've tried contacting this company via email and phone but have had no response. Today, I called and got in touch with Jody to complain to her about her plumber and the fact that she hasn't responded to the home warranty company. She told me she hadn't received any emails or voice mails and that my home warranty company were liars. I told her that the only liars were her and her plumber. I knew she was lying to me because she never asked me for my name or home address. Do not use this company. read more

I got Billy's name from Paloma (review below) on a Sunday during a holiday weekend . Because when else does your toilet quit working completely? He was in my house in 20 minutes and finished with the job in about 15. He had the broken piece of our toilet in his van and took care of us in a hurry. I'd definitely call him again. read more

Jerk!! I called him today to talk to him about my options for the water heater at my house. I felt like he was mad at me before I even started talking. I attempted to explain to him the steps of how we got to the situation we were in and he raised his voice loudly and interrupted me. I asked him to stop yelling because that doesn't make anything better and he yelled louder and said "what did you just say to me?" I said please stop yelling. He hung up! Grumpy man! I called several other plumbers right after him and they were like oh easy fix it'll be done in an hour! read more

This was a home warranty referral for a water leak that was causing mold on the other side of the shower wall. At first, Billy didn't seem to be helpful but with an open discussion of what could be the problem he starting looking for where the leak could be coming from and after a good inspection of the area he came up with a solution. After he left he thought of one other scenario that may be the cause and he came back and ended finding and fixing the problem of the leak and the final issue is that I still have to deal with mold from the wet carpet but at least the cause of the mold from the leak is fixed thanks to Billy of B & G Plumbing. read more

Billy is awesome. He came out to fix a pipe under my kitchen sink and to get a quote on installing bathroom faucets. He explained that he had a lot of experience with the angle release valve in older homes like mine and that they can be tricky. My father decided to brave the faucets himself and got stuck on the angle release valve. Billy came out for an emergency call right away. He fixed the issue and we called him to come back later to install the faucets. Billy proved to be honest, knowledgeable, and responsive. read more

Look no further for a GREAT PLUMBER! I'm a small business owner and a pretty handy do it himself fix it kinda guy. I had my first day off in 2.5 months and it started out great until my laundry utility sink backed up. The plunger came out.. to no avail. so I took the p trap apart, snaked it with a small snake... no luck. So I got out my rubber expanding water high pressure hose .. again... no luck. Next step was find the clean out and open it... and 4 hours of working with wrenches, wd 40 and a sledge hammer... and it wouldn't budge an inch. 64 year old house and I've owned it for 8 and never had to open it it was rusted shut. I called a few other plumbers and they quoted $300-400 and that they couldn't be out for 3-4 days. Late in the afternoon I reached Billy and while he couldn't make it out that day that hed be by at 9am after two other clients. I had my business partner cover because I assumed he'd be late. He was ON TIME! He showed up exactly on time. That's service! I showed and discussed the problem and he got immediately to work. The drain plug gave him some issued but in one minute he had it off (I like to think that my four hours of working on it loosened it for him, lol). It ended up being a pretty nasty clog that even had I gotten the clean out open, with my snake and pressure hose I probably couldn't have cleared it without a power cable snake like he had. He was conversational, worked really hard, went above and beyond what I assume most people would do to insure that the blockage was cleared all the way to my main tie in, told me what was causing the problem most likely and suggested ways to prevent it. He was efficient and helpful and just a darn nice guy. He was in and out in less then 45 minutes and charged a rate 1/5th what the other guys quoted which seemed far too little but he was humble and not out to guage people. He gave EXCELLENT SERVICE and was darn nice! He's been doing this 26 years and has the experience to do it well. I hope to NOT have to call him again, but if I have any plumbing issues... no matter what they are, I will definitely call him first. Next time I probably won't waste half of one of my rare and precious days off... I'll just call him as it was money well spent. I'd HIGHLY RECOMMEND HIM! :) read more

Billy Golden, of B&G, has been my plumber for years. I don't know why my original review of B&G no longer shows up on Yelp, but a current review is due anyway. A recent small plumbing improvement in my backyard escalated into a much larger project when I discovered that our sewer line had been leaking underground and was in need of replacement. Billy dug out (by hand) and replaced the old deteriorated sewer line. This included tunneling under a four-foot wide sidewalk. Additionally, with the ground open, my wife and I added several other unrelated (to the sewer line) improvements to the project. Billy spent a number of days, including the entire Memorial Day weekend, working on this job. He also attended to a few minor plumbing issues inside our home during this time. Billy is a human dynamo. He is also very conscientious and takes great pride in his work. Although I was puzzled to read Billy's negative reviews on Yelp, I suspect that his high-energy, direct and confident demeanor might have been interpreted as something else by at least some of those reviewers. read more

Highly recommended!!! What else can I say? We had a plumbing emergency and called a few places before I found these great reviews on Yelp. Yelpers have steered me the right way in the past, and they found me a great plumber this time! Thanks! Billy (the B of B&G) answered the phone himself, and said he would be over after he finished his current job. He was at my house in less than two hours, snaked my drain, and got out some nasty roots that were clogging my sewer pipes. Wha-la! I'm good to go now. Billy was polite, worked fast, and don't try to rip me off or up sell me like some other companies. All I can say is that if you need your drain snaked, pipes repaired (he said he works on gas lines too) water heater repaired or installed, Billy is your man!!!!!! Highly recommended. read more

Here I am again. This is my third review for Billy. Once again, he nailed it just like the last two times. I just can not understand some of these people leaving 1 and 2 star reviews on this page. With the work this guy puts out, it does not make any sense and quite frankly it frustrates me a little! I mean, I know we are talking about a plumber here, but damn it! Plumbers are important! So get this, I am driving my parents to the airport for a vacation they have had planned about a year now when my dad receives a phone call from his neighbor screaming his water main has bursted and is spewing water in the back yard uncontrollably. Well, my parents need to catch a flight so who is stuck dealing with the leak? That's right, THIS GUY! However, was I worried? HELL NO! You know why? Because I have had Billy out to my own residence twice in the past and he has done one hell of uh' job for me both times! I knew I could call him and he would lend some help in some kind of way. Sure enough, Billy was at my parents house to meet me even before the City of Sacramento showed up to shut the water main off. The guy dug about 5 feet underground in what must of have been 10-15 minutes in order to find the root of the leak. Then, he heads to the hardware store to get the necessary piping and returns before I am even back to meet him! Not only did Billy replace the piping and fix the leak, he found an extended problem that we would have never known about had he not dug so deep in the ground to find this issue. Now, my parents might save themselves thousands of dollars in damage based on what he found and his suggestion on what to do about it. Long story short, Billy turned what should have been a ridiculously, horrible, inconvenient day into nothing short of a simple meet and greet. The guy is honest, works fast as hell, is fun to talk to, and just plain gets the job done. Not to mention, his pricing is ALWAYS more affordable than other plumbers I have dealt with before I found Billy. Those big companies want to squeeze you for every cent. Not billy, no no! I am sorry but if there are people on this page complaining about Billy, something is wrong with you, not him! After experiencing his work now three times, I think I have the right to lay down foundation for a strong opinion here people! Thanks for your time everyone. read more

I had a drain back up that I put through our home warranty. B & G Plumbing responded to my urgent call. Billy showed up and efficiently cleared the backup which had taken a previous plumber three times as long to do the same work. Billy walked me through the process he was going through to clear the back up. Being not as well versed in plumbing, Billy broke everything down for me and I couldn't have been happier with the knowledge he gave me but the stellar service he provided. If you're looking for a plumber to get the job done right, B & G Plumbing has you. Ask for Billy! read more

I cannot believe this is the same man from the rave reviews. He did show up as promised but totally was rude, angry and inappropriate. He yelled at me and left and then burst back in the house without permission to revisit the discussion and was still rude and when I told him he couldn't talk to me that way, he just stormed out refusing to do the work and leaving the tenants' family in a bind. This is a rental, I had no control over what the tenants did to the plumbing but he was blaming me and ranting that he didn't want to get sewage on him!! A sewage phobic plumber? Hopefully, this is just an aberration and he will be able to continue in his chosen career but it won't be at my house or any of my rentals. BEWARE. AND, he also says he is going to bill us. For what? Showing up? He was there less than 5 minutes, refused to do the work and used no materials. read more

I can't say enough good things about B&G. They are AMAZING! A friend recommended them and I couldn't be happier. Trust me, they will take good care of you and make sure things are done right. Billy is prompt, very nice and great at what he does. I will recommend him to anyone who needs plumbing help and he is my "go to" if I need anything done. You wont be disappointed with the work. I wish I could give more than 5 stars. This is one company that deserves it. read more

Billy from B&G Plumbing is the best! Billy was sent out through a home warranty company for a second opinion. Billy arrived on time for the scheduled appointment window. Billy quickly evaluated the issue and gave the solution. Billy had the proper Moen tools to complete the job. Billy was able to complete the job in under an hour. Billy also is very knowledgeable and I can tell that he is an experienced plumber. He advised me on potential issues that may occur with removing the Moen cartridge. Fortunately the part was removed and replaced with no issues. Billy provided me knowledge on how to detect the issue in the future. I really appreciate B&G company and Billy's consideration of my plumbing issue especially during the holiday season when it's super busy. Thank you Billy! read more

I can't tell you how happy I was to meet Billy Golden of B & G Plumbing. He was the third plumber called out to fix a clog in my waste line- both other plumbers did nothing, but Billy had the problem resolved in 15 minutes. He actually wants to work! He is also a thinker and a problem solver, and is honest and fairly priced. He has done other plumbing work for my clients and I highly recommend him. read more

Billy of B&G Plumbing did a great job installing my faucet! I got one of those fancy motion sensor ones, which are quite complicated, but everything works perfectly. My favorite thing about him is that he is meticulous which means a lot because he's not happy with the job unless you are happy with it. I highly recommend his services and plan to call him the next time I have a plumbing problem! read more

I set up an appointment with Billy for a rental house with a toilet that was not flushing properly. I thought the pipes were clogged and the drain needed to be snaked. We set the appointment for the next afternoon. That night I received news of a death in my family. The next morning I was running late, and when I called Billy and explained my situation, he told me to take however much time I needed and to just call him when I was ready for him. He even offered me a shoulder to cry on if I needed one. When I got to my rental house about an hour later, I called Billy and he came right over. He took a look at the toilet and told me based on the way it was flushing, the problem was not with the pipes but with the toilet. He told me how much it would cost me to have him bring and install a new toilet for me and how much less it would cost for me to have him install a toilet that I picked up myself. He even recommended a particular brand. I asked him for some time to think, and he told me no problem, to call him when I was ready. In the end, some friends we able to pick up and install a new toilet for me. Billy's advice proved sound, and my renter has had no problem flushing since. A couple days passed before I called Billy and reminded hi who I was. I told him my friends had out in the toilet for me, but that I wanted to pay him for his time in coming out and advising me. He told me I had been through enough and wouldn't let me pay him. Sometimes people say heroes don't exist anymore or that you can't find an honest, decent businessman. Billy proves those statements wrong. From here on out, I will always call B & G when I need a plumber. I can not recommend them highly enough. read more

Billy did a great job on a blocked washing machine drain. Fast response time to get an appointment, he came on time to my house, was courteous and able to fix the problem quickly. I can fully recommend. read more

'Twas Saturday night before Christmas, and all through the house, "water" was backing up because our sewer line was clogged with roots. Sigh. Called the plumber I'd used before, and three others. Billy was the only one who called me back. That by itself would be good enough, under the circumstances, but he also came out, that night, did a great job, and was honest, informative, helpful and reasonable. In additional to rooting the line, he gave me good advice about managing the problem going forward (which didn't involve more services from him; not an upsell) and lots of helpful info about what was going on and where. Hope I don't need his services again anytime soon, but I will call B&G next time for sure. read more

Met Billy through an old republic home warranty claim. Hate old republic. Love Billy. Old republic did not cover claim for a water main shutoff valve. I ended up paying Billy to do it directly. Not only did Billy repair the water main valve with high quality parts, he also improved the design of the sprinkler piping coming off the water main at no extra charge. Billy discounted the work from the original estimate and through in a little extra labor and parts. That said, it still seemed a tad expensive after the discount including the extra work. BUT then I looked up the cost of parts. Wow. I think he does high quality work with high quality parts. Bottom line, I would (and will) hire him again in a heartbeat. read more

Cancelled my appointment, no options to reschedule. They just cancelled w/ no apparent reason. Unprofessional business.

I have to say Billy is definitely the guy to go to for plumbing services. After almost gotten rip off from another plumber who quoted me $1280 for sewer cleanout, I am so glad I'd read the reviews on Yelp about B&G and gave Billy the chance. Billy came out to my property and took a look at the situation and fixed my sewer line quickly on my rental property with no problems and without the high price tag. He gave me an honest estimate and did not hesitate tell me like it is. There are dishonest plumbers out there who will take your hard earned money if you don't give B&G a chance. Excellent job Billy! read more

Will definitely use B&G for any plumbing needs!!! Came out within 15 min of our phone call to fix a clogged kitchen sink. Super friendly, totally affordable. Thanks so much!!!! read more

I called Billy to get a "little help" with upgrading the plumbing on a house built in 1934. The job turned out to be complicated and demanding, but Billy was completely capable, and did a fantastic job. He pulled out all the old pipes and fixtures, designed a new system, and did all the work in a really reasonable amount of time, and for a very reasonable cost. His design included an on-demand water heater, which saves a ton of energy over the water heater we had. Great idea. All the while, he worked around the heating duct repair that was going on at the same time. Older houses are tough, but Billy was totally comfortable with the job. His energy is amazing. He gets right in and just does things right. The city inspectors were totally impressed with the quality of the work. Billy gets my highest recommendation. If I could give him 6 stars, I would. He's the best there is. read more

I found Billy via looking at the positive reviews and he certainly didn't disappoint. I had a water heater that needed replacing, and due to the fact that I live in an older house, with limited space for a new heater, the best solution was to move it outside. I liked the fact that Billy presented me with a number of alternatives, and also had me go with him in the crawlspace under the house, so he could show me the cause of my poor water pressure as well as point out where another contractor had done some plumbing that wasn't up to code. Since we were pretty much stuck without hot water until the water heater was replaced, I greatly appreciated the fact that Billy worked longer hours and got the job done ahead of the schedule he had originally quoted. The price he quoted was extremely competitive as well. read more

After my elderly mother was told by a competing (well-known, well-advertised, local, ahem) plumbing company that our clogged line was unable to be cleared and that we would have to have all our pipes replaced (and that they would be back the next day with their financing guy...), she called B&G Plumbing. Billy came out to the house immediately, and had the pipes cleared in ten minutes flat. For getting the job done, he charged her half of what the other company charged for just coming to the house. He was polite and courteous, and I am happy to say that we have a new plumber! I highly recommend this company. read more

B and G Plumbing is the WORST OF THE WORST! Never ever will I use them. Unprofessional and rude. Shoddy work. They had to come back 2 weeks later to fix their work per First American Home Warranty. read more

Billy was a great help and was able to get our home plumbing back in order quick and affordable. Billy was knowledgeable and answered all of my questions. He was called out through our home warranty, but he will be my first call if I need work done in the future. read more

Billy Golden of B & G Rooter and plumbing really knows his job and takes pride in what he does. He fixed my leaking water line under the sink and showed me the rotten part that the other plumbing company left behind when they fixed the same pipe. I would highly recommend Billy for any plumbing issues. He is a veteran at that and knows his job thoroughly. Honest, dedicated and excellent customer service and work ethics. read more

Plumber called through home warranty. Plumber arrived with an attitude and was rude. He stormed out within 5 minutes. I agree with the other comments on plumber's rudeness. read more

Billy has the energy, knowledge and passion to get the job done. Billy got me out of a pinch by helping plumb in a new laundry in our garage and update our kitchen during a remodel. Billy is a great guy who puts quality first (materials and work). Also impressive is Billy's ability to fit in any space in your home! :) read more

Bill came out to check out my non-heating water heater through Home Warranty of America. Here was his actual findings. "Found dust, spider webs and appears to have rodent living in unit." Thats what he sent to HWA. I asked him did he see any rodent droppings, he said he didn't look for that...there weren't any. Who doesn't have dust and spider webs by their water heater? Did he check any components or gas issues...nope. Says he can't do that. So we paid him $60 to stand there, try to light the heater and thats it. I could have done that. Of course the home warranty company denied the claim. I fixed it myself, and the problem was, as it usually is, the thermocouple. Working great now and I fixed it for less than $40. And like many have said, this guy has an attitude problem. Very short, thinks he knows it all and obviously doesn't (my wife asked him what year model it was and he said "I dont know you need to get the serial number and call the manufacturer to get that"...uh it says Year built 2007 on the plaque on the heater....duh!) He was looking to get a move on asap to suck more money from other customers who he didn't care about. I don't leave many reviews but he fired my thermocouple! read more

Terrible attitude. Very unprofessional. After showing him some of the plumbing issues he was going to have to deal with. He decided to come up with an excuse not to even start the work. Stormed out the house yelling and screaming. This gentleman needs to take anger management classes if he is dealing with the public. read more