I do not recommend this place at all. I bought an egg and cheese bagel and it was horrible. I believe the egg was 2 or 3 days old and they heated it in the microwave before serving it, when I opened up the bagel it looked and felt like silicone. Not mentioning the cheese. Disgusting. read more

Bagel Factory - Bagels Near Me - Pittsburgh, Pennsylvania

This place is so delicious. I love their egg bagel, their cream cheese is next level, and the Nova Lox sandwich is fire.

Service was okay. I took a quart of chicken soup with matzo balls to go. What I got was a ONE giant matzo ball and two strips is shredded chicken. Wished I saw the reviews before buying from the place. read more

My favorite Bagel place in Pittsburgh. They also sell outstanding bacon. Their delivery times vary and sometimes they are slow but otherwise the food is excellent. Love it!!! read more

Raining day, ordered a "Pitt burger " at the bagel factory, not many customers there, I waited for about 17 mins for my burgers, it was an opened beef burger wirh beckons and tomato and lectures, pretty standard taste read more

Bagel Factory - Bagels Near Me - Pittsburgh, Pennsylvania

Rude. Treated me like a jerk. $14 soggy sandwich. Nope. Not even edible. Oh Used to always go there. Treat your loyal customers better. GROSS. read more

Small pieces of lox were on my bagel even though I didn't ask for it and I'm also vegetarian so that was kind of gross to me. The home fries looked nothing like the picture and were soggy and weird. There also was not enough cream cheese on the bagel. Disappointed. read more

The manager- owner of this place such a douchebag. Ignored first w my order being on the phone and then just said - leave my store. 100% not professional . Avoid this place with nasty owner who treat his customers like shit. Definitely will tell to my friends b that situation so they can avoid this place and leave right review read more

I love donuts and this place has great ones -Jake -good everything bagels and friendly service! -Kayleigh read more

Some of the best bagels in Pittsburgh!! We loved them. They have a huge selection and great service. Definitely deserves more hype!

This place is almost always closed and there's no hours posted so i genuinely don't know when they're open. They happened to be today, and i was craving a tuna melt, so i took a chance (even though I'm disappointed about 80% of the time i go there or to the Oakland location). I ordered a tuna melt ("do you want that toasted?") and potato latkes to go, and then waited for 15 minutes for my food even though the place was completely empty and i think there were 3 staff members there. When they brought my food out the staff member asked me if I'd wanted latkes, and told me he hadn't made them or charged me for them. I said no and left, noticing how small the bag was. When i checked out my food i saw this $9 tuna melt was the size of a standard sandwich you'd make with grocery store sliced bread, and was literally just cheddar on tuna salad. I didn't specify that i wanted stuff on it (lettuce, tomatoes, mayo) so okay I guess that's on me. I hopped on the bus to go eat my lunch in a nice shady spot in Oakland, and quickly noticed that the bag was leaking some mysterious green juice that got onto my clothes and backpack. In the end i have only myself to blame-- i know better than to mess with this place. read more

Bagel Factory - Mysterious green juice - Bagels Near Me - Pittsburgh, Pennsylvania

It's irksome that anywhere from 50-75% of their light bulbs are burned out and not replaced. Feels unkempt and like a cave. The staff out front is always nice and smiling. I like their breakfast and their bagel chips. They do a nice job of a greasy diner style breakfast and the bagels are ok. They also have a nice outdoor seating set up on Forbes- which is not typical on the street. The layout seems weird because they have not converted what used to be the Ben and Jerry's ice cream on the left side of the store front. It's now just a storage corral for bagel racks and supplies. So much potential for the location, space, and neighborhood- I would love it if that decided to capitalize on what could be a really cute breakfast eatery! read more

The thing I love most about the Bagel Factory isn't even their bagels: it's their breakfast entrees. I love their smoked salmon scramble with a side of potatoes, but they have a pretty good selection of other wonderful choices as well. The only thing I've ordered that I didn't like were the pancakes. Their French toast bagel is one of the best sweet bagels I've had. Sometimes I eat the French toast bagels cold and plain, but they are wonderful just toasted with butter. The shop is also really cute and has a nice vibe. The people who work there are quick and also very friendly. This places feels weirdly unique and homey and should be visited when in Squirrel Hill. read more

It was my first time ordering. The food was tooooo legit, the salmon on my bagel was so fresh and shaved perfect. The coffee they make there is very aromatic and smooth. I will definitely be ordering from here a lot in the future. I called to tell them that they are doing an excellent job, and the manager I spoke to was so humble and thankful to hear that, he said I made his year and to me that's the best thing to hear. Keep up the good work guys. read more

Food was just okay and it wasn't very well kept inside. We won't be returning. Staff was friendly at least!

Bagels are good, pretty standard in flavor, comparable to a Einstein etc. Coffee is normal restaurant blend type coffee not a reason to come here. Staff super friendly. Price for what you get? Got a toasted bagel with egg and cheese. Should have taken photo, but didn't think of it till after leaving. Bottom line: Very disappointing. Barely any cheese and egg was super thin, wasn't all of an egg but probably half of an egg. $3.50. Is been far better to have just a bagel for .99 cents. Person with me had a bagel with cream cheese, 2.99. $2 for cream cheese to be spread on it for you. I won't be back, suffice to say. read more

I truly enjoy their bagels. My boyfriend and I stop in here super early on the weekends - before the parking meters start! - so parking isn't too much of an issue then. We like the ability to sit inside or take with us to go. I bring a lot of my family and friends who aren't from Pittsburgh here, I think the bagels are that good. Sometimes the service is slow, but for the taste, I'll take it! :) read more

Great bagel sandwiches and very friendly staff. Best bagel in Pittsburgh!!!!!!!!!!!!!

they were so generous with the lox and cream cheese! i think they forgot tomatoes, onions and capers lol read more

Bagel Factory - the bagel - Bagels Near Me - Pittsburgh, Pennsylvania

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Nothing upsets me more than seeing the owner of a restaurant belittle his employees in front of customers...this happened not once but twice when I was there two different times (the owner's name is Dave by the way). The prices are very high. $7.99 for a BLT with turkey and nothing else, no drink or sides. $2.25 to get a bagel with cream cheese. The place is dirty, has fruit flies around the bagels, and has horrible music playing (I never heard anything like it played in any restaurant before). Apparently they don't have much space in the kitchen because they store the fresh baked bread (meaning bread right out of the oven) along the wall leading to the bathroom--unwrapped, just cooling on racks. Gross. I would love to see this place reported to the health department. It is a shame, it wasn't always like this. read more

Absolute worst!! As an uber eats driver, I've seen the good, the bad, and the ugly when it comes to restaurant efficiency, customer service, and cleanliness, and I can say without question that the Bagle Factory the lowest of the low. I arrived to pick up an order for six plain bagels and a container of cream cheese (simple enough, right?). When I asked if the order was ready, I was yelled at and told not only that I was the lowest priority but that if I asked again, I might be removed forcefully from the restaurant and/or refused service. It then took them over an hour to get me my six bagels and cream cheese. I like to think I'm a patient person, but what I saw during my wait makes me cringe. I witnesses a worker drop a sandwich into the garbage and say, "oh, guess this one wanted to hop in the trash," before removing it from the trash and wrapping it up for a customer. This behavior would be unacceptable on any occasion, let alone during a global pandemic, which brings me to my final concern. As if a 75 min wait isn't enough of a pain, we were packed into the restaurant like sardines. No social distancing whatsoever! I learned that this is becoming a more well-known pattern of behavior among uber/door dash/Grubhub/etc. But felt inclined to share this information with the rest of the public. I highly advise against giving this place your business and encourage you to share this information with anyone you don't want to get caught with a garbage sandwich. read more

I really like bagels. My favorites are whole wheat bagels (untoasted) with gobs of cream cheese, fresh garden tomatoes, red onions and smoked salmon. I've had the opportunity to eat at the Bagel Factory in Squirrel Hill many times. Recently, I had a big catering job, and had to pre-order several dozen bagels for a morning brunch. I called the day before, and ordered some plain, whole wheat, and a few other varieties. When I approached the counter at 6am on Saturday for my order, the clerk smiled and gave me four large bags filled with warm bagels. Everything was ready- all I had to do was pay, and leave. On my way to my event I grabbed a bagel from the bag and took a bite- it was wonderfully fresh, and tasty. The dough was soft, and each bite thereafter was equally enjoyable. My clients also enjoyed the bagels, many commenting on how fresh they were. Besides selling bagels, The Bagel Factory has breakfast and lunch items. During the summer you can have breakfast outside, and watch all the people walk by on Forbes Avenue. If you're still hungry after breakfast or lunch, grab a Ben and Jerry's cone to go! read more

Not the best bagel while rating world's best bagels, but pretty good for outside NYC, and definitely better than much of the west coast. Mind you, I have only experienced the bagel, and not the shop. Prior to our short jaunt out to Fallingwater, my friend's super nice boyfriend (also our driver for the day) went out to get our breakfast while we were getting ready to go. I got a toasted garlic bagel with plain cream cheese. It hit the spot. They don't skimp on the cream cheese, that's for sure. read more

We declare the Bagel Factory to be the best bagels in Pittsburgh. Our favorites are: Marble Rye, Pumpernickel, and Egg. The Egg or Rye are often out of stock when we go in the afternoon which is can be frustrating. Bagel Factory is also a nice venue to meet people -- especially for blind meet-ups like interviews. There are lots of tables, both inside and outside and a parking lot in the rear. The biggest downside can be the service. The people are friendly, but they can be under-staffed. If you're ordering food during a rush period, it may take a LONG time. read more

Bagels!!!! Delicious Bagels!! The Bagel Factory is one of my favorite nom-related establishments in my neighborhood. We don't get bagels from there often (we have to walk a whoooole block and a half to get there....we're lazy) but I suspect as summer approaches and warm weather inspires me to walk around the neighborhood, it'll happen. Their bagels are so delightful. Fresh, delicious smelling and tasting, and they know how to properly season an everything bagel. Those bagels should not just be everything, but EVERYWHERE. I would like my poppy seeds, onion, and sesame seeds on the top AND the bottom of said bagel. Otherwise one half is amazing and one half is essentially plain. Bagel Factory understands this. So I went there for breakfast for the first time about a week ago, and ordered matzah brie, for fun. I make it myself, but I thought I'd try their version. So I order it, and the dude behind the counter is like "and what kind of bagel would you like?" and I'm all "Does not compute...." and he's like "it comes with a bagel." ...... Matzah comes with a bagel? Carbs + carbs = breakfast? Okay! So I got an everything bagel with cream cheese, and fried matzah (which had yummy onions in it). A really weird breakfast, and I was sort of craving like...fruit or something....but all the components were delicious. Oh and I had a chai tea. Also tasty. Hard not to be. I'd definitely come back here for more brunches, but I think I'd just get a bagel sandwich of some sort, to avoid the carb+carb confusion. Also, do you know how hard it is to walk past that Ben and Jerry's counter? Even at like, 10 am on a Sunday? In winter? Holy moly. Too much tastiness in one place. If the Bagel Factory ever implodes, we will know why. Ice cream and perfect bagels under one roof may be too much for the structural integrity of the building to handle. read more

Fabulous bagels. We stopped with a friend in Pittsburgh on our way across the country, and she took us here to grab bagels for the road. We grabbed a baker's dozen of assorted bagels and some house-made cream cheese. The garlic herb creme cheese is *awesome* (filled with chunks of garlic). The bagels were quite tasty: substantial, chewy, and delicious. The veggie bagel was particularly memorable. Service was good and low-key. Recommended. read more

We drove around Squirrel Hill looking for a place to get breakfast since Pamela's was packed and we were short on time, so The Bagel Factory seemed to fit the bill. Unfortunately, the visit left me wishing I had just went back to Einstein's. When we approached the counter we weren't really greeted...the girl just waited for us to say something. I got the bacon egg and cheese on sesame, husband got a BLT on white. We waited what seemed like a long while in bagel-sandwich-time before we got our plates. My husband said the bread on his sandwich was quite underwhelming. My entire sandwich had basically no taste at all. The bagel was dry and had a burny taste. The egg, cheddar, and even the bacon had absolutely on flavor at all. I thought a bacon egg and cheese sandwich was one of those things that's pretty hard to ruin, and the Bagel Factory managed to do so. I was pretty disappointed and eded up heading to Paddy Cake Bakery for a nice glazed donut to restore the moisture in my mouth. read more

I had such high hopes for Bagel Factory. Their restaurant smelled great and had an extensive and exciting menu, as well as the eye-temptations of all the breads and salads on display. But then you get your food and it's uninspiring. I had a turkey sandwich and, without a doubt, could have made the identical sandwich at home and in such a way that it (a) cost half the price and (b) had bread that didn't scratch the roof of my mouth as I ate it. I'm open to paying a lot for good sandwiches (consider something like Ann Arbor's Zingerman's, where a sandwich will cost $14); this just wasn't good. Likewise the other sandwiches I tasted were eh. The best thing I tasted was a latke, and that was still kind of boring. read more

THIS PLACE SUCKS!!! After multiple times of getting terrible bagels and sandwiches, we called back trying to see if there was restoration that could be made. The owner was outright rude and said things along the lines of "I can't win with you" and "The customer isn't right", hung up the phone on us, and forced us to bring it back just for them to remake another terrible sandwich. No refund or even apology. I highly recommend going somewhere else for breakfast/lunch if you don't want terrible food and even worse service! read more

So good and reasonably priced ! Bagels r great and lots of options for topping and sandwiches!

Best bagels, morning sandwiches and lunch sandwiches ever. And not hungry for dinner these sandwiches hit the spot. Oh yes I loved the challah French toast. Worth the drive. Yes they do get busy so review writers should have more patience when enjoying time out. It should not be a rush.. rushy people should go to the grocery store. read more

Our regular bagel joint. The bagels are fresh, and made on site. Nice. The recipe might take some getting used to, however. The bagels (and I mean even the poppy, the garlic, the everything) are slightly sweet. How odd. I also had a great whitefish salad bagel here, and a delicious, old-fashioned tuna melt. I like the food here better than the Smallman Street Deli; I don't know, the same things feel kind of carelessly made over there. And the service (while not great - I saw the woman behind the counter lose patience with an elderly man who was hard of hearing) is actually much, much better than Smallman Street. read more

I've been here twice and both times have been utterly disappointed. Are the bagels good? Yes. So what? Other places have good bagels too. The service here is always incredibly slow. The prices are absurd. $1.50 upcharge to add peanut butter to a bagel. Really? I won't even go on any further. (It might not be $1.50 exactly, but it's not too far from that) Also, label your bagel chip bags. No one likes a guessing game trying to find a bag of plain bagel chips. read more