My husband ordered breakfast and I wanted french toast with a side of bacon. Tell me why they gave me a french toast bagel with bacon on it. Morons. We ended up going to IHOP next door instead. read more

This place is DISGUSTING !!!! It's Soooo Filthy inside.. Looks like they have not washed the floors in 2 years or more... Everything in there is FILTHY & DIRTY... Walls, floors, tables etc... Behind the counters where they make the food totally disgusting!!! The floors are so dirty you stick to them. & the tables where people eat are never wiped off or cleaned... disgusting !!!! We will never go there again.. The bottom of the walls look like there's black mold growing on them. I'm going to call the board of health on them. And just imagine how dirty the places are that we CANT see. read more

They just haven't been the same since they merged with the bagel place down the road. I used to frequent the bagel factory before the merge considering that it is walking distance from my home. The place used to look kind of run down but the food was great and I really liked the original employees. Since the merge they fixed the inside up, added a coffee bar in the middle and have more product to choose from but the quality of the food suffered. I got an egg sandwich that had several pieces of shell in it the size of a quarter. Not just a little piece. The new employees aren't as personal and friendly. I miss the old bagel factory!!!!! read more

Just had a really disappointing lunch here. Won't be coming back anytime soon. Fortunately there are numerous bagel places around here..

I come here sometimes during work, usually with clients requiring special assistance. The staff is so patient and friendly. They have such a quick turnover, given how crowded they always are but I've also never felt rushed. Biggest plus is their coffee creamer selection, they always have my fav: Cinnabon! read more

Omg they wear gloves and use the same gloves to make your bagel and count your money. Ughhhhh board of health HELP. people are gonna get sick read more

Moved near here recently. My new favorite place for bagels, veggie cream cheese and even the occasional order of lox! Best of all, awesome bacon, egg, and cheese bagel sandwhich. I don't mind paying good money for a decent sandwhich these days but most deli's charge top dollar for 1 egg and a slice of bacon. Here, you get what you paid for, bacon piled high, 2 eggs, cheese oozing out of every opening, coffee, and oj! Keep up the good work! read more

Just came back from there. I ordered two bagels with cream cheese.. the bagels barely had any cream cheese. They are cutting out quantity and prices have gone up. Never again read more

Use to love coming here and recently the customer service is just really bad. The employees their act like there doing you a favor. I usually spend more than $40 ever time I go Bc I have a big family but I'm not spending my money here anymore read more

Firstly, the food is OK. I've definitely had better which is disappointing, especially since this store is ALL about bagels. With that being said, the office I work at used to order from here everyday until we got tired of the horrible customer service. Every time we called to place an order, we'd receive disgusting attitudes which was extremely unprofessional. Since when was it a CRIME to take separate orders from AN OFFICE. Back to Deli Zone we go, at least they appreciate our service. read more

I've been coming here for years and the experiences lately haven't been the best. The food is hit or miss. I've had multiple instances where they were rushing and would burn the bagels and give them to you anyway. That kind of thing totally turns me off. Get a second toaster, just bc your busy doesn't mean I deserve burnt food. There are other bagel places in the area that I will be switching to bc there's more negative experiences lately then positive. read more

I bought cinnamon raisin walnut cream cheese and it was BAD. When i called to tell them, they said they just made it this morning. Not sure what that means but it was sour not edible. Suggestion, do not serve sour cream cheese. Never going to this bagel store again. read more

BEST BAGEL PLACE IVE EVER BEEN TOO. I don't know why there's only 3 stars. The bagels are so fresh I love it.

Just paid $9.50 for a bagel with lox cream cheese and a large coffee!!! Am I in Beverly Hills??? Place was disgustingly dirty as well. It was close to where I was going. I will never go here again . I will tell family and friends . A dirty ripoff! The one star should not even be there but I could not post without it. Bagel Boss number one in my book. read more

Delicious bacon egg and cheeses. And they have rainbow bagel which is awesome. Always delicious anything I order. The young kids are all very nice besides this one young girl she needs to smile more. read more

Until this past week, I've had nothing but good things to say about this place. Earlier in the week, I came in for breakfast. Ordered an omelet with a bagel. They have a sign advertising omelets with a bagel, for a set price (can't remember exactly offhand what it is)... I was charged $3 extra because I got a name brand turkey...a bit much, but they have great food, so I dealt with it. I was then given a spork to eat with. Eating an omelet with a spork is very difficult, in case you haven't tried. So, I came back today (brought my own fork just in case, though I figured by now, they would've gotten a delivery, but nope!)... Ordered the same omelet and bagel... was charged another $1 more than the other day! When I asked the guy, he said maybe they didn't charge you properly the other day.... I reminded him that he was the same one that rung me up. After waiting nearly 15 minutes to order, they made the wrong omelet... when I asked for my money back, the guy didn't even apologize or anything. I've spoken to a few people that frequent this place and evidently, this guy is not known as the kind, friendly worker... it's frustrating because the bagels are awesome here, but the service (of this particular guy) and the way he treats customers SUCKS. As someone who has been in management and the food industry for nearly 20 years, he's definitely not someone that should be FOH with his personality.... read more

Ordered a bagel hero. It was the best hero I have ever tasted. The hero was so full of meat it was great. The man who took my order was so professional and walked me through the process. When I picked it up a young lady told me to combo the front of the line and they put hero and salads in my car. The store was so clean- I read that other review- no clue what he was talking about. The coffee are was real clean and the counters and the floor were real clean. Will definetly go back again! Coffee was amazing and I LOVE coffee! read more

The best vegetable tuna on an everything bagel I've EVER had! The bagels were so soft and fresh even during late afternoon. Tuna was fresh. Staff was friendly. Thank you Bagel Factory, great job!!!! read more

since we had been owners of our own Deli's my husband and I are very critical when it comes to food establishments and more so ..the service they provide .The Bagel Factory is a clean store with a good selection of home made salads and Boars Head meats ,the staff is professional and the bagels are probably the best we have ever tasted !..I have heard .customers come form as far as Amityville passing at least three other stores to get to this one ...well worth the ride :) read more

I Joe am a regular customer at this bagel place for well over a year, today will be my last visit ever, the man taking my order today rudely stopped in the middle of taking my order to talk to his co worker who was taking his break, the gentleman had to ask both my and my fiancé numerous times what we would like on our sandwhichs immediately after telling him, perhaps if he stayed focused on taking out order as oppose to chatting with co workers he wouldn't have had to asked me three times what meats I wanted, he even failed to remember a basic egg bagel with cream cheese, I was then even further disappointed to return back to work to see my sandwhichs was not how I requested it and there was no bacon at all, this place is constantly hireing new employees and lacks quality customer service, the whole layout of the facility is poorly designed and often causes a mob of chaos near the front counter and commonly frustrates the customers they try to provide a service to. I often see poor hygiene with the employees wearing there gloves while working the register and handling money. The owner is a very nice gentleman I will credit them that. Although his kindness alone can not keep my business coming with all the previous short comings I've experienced while coming here nearly every morning for the last year and a half. read more