I have some of the greatest experiences at bagelicious thanks to the manager! She always gives the best suggestions when I want to explore more of what bagelicious has to offer. Truly never disappointed with anything I've gotten here. It makes sense why a bagel place would be so packed all the time. Who needs dunkin when you got this place down the street! Thanks for all your great hospitality TAYLOR!!!! read more

I usually don't go to Bagelicious because their cleaning protocol just does not seem to be existent. I decided to give them a try today and couldn't have been more disappointed. I saw them take two customer cups to the back kitchen to refill despite being on the tail end of a pandemic. The staff removed their masks to eat visibly in the middle of taking orders. My biggest concern though was with my order. I ordered a sausage and cheese, no egg, due to an allergy. Initially the sandwich came out with egg but thats no big deal I just asked them to remake it. Upon remaking the sandwich the worker simply removed the egg from the bagel and handed it back to me. There was still egg on the sandwich and I ended up not being able to eat it. I could've asked for a refund but the line was already long and I didn't want to make more customers wait. I'm so disappointed in the service and lack of protocol read more

Food is fine, staff acted like they couldn't care less, drive through line took nearly 20 minutes... Multiple cars quit the line and just left it took so long. Finally got to the window and there are 4 staff members just standing around inside hanging out and chatting with each other. Ever since the owner of the orginal sold the chain this place has gone down hill. read more

I went to Bagelicious ll today and was waiting in there very long line , They proceeded to make and give out the orders to at least 5 people that came in behind me , as I grew more inpatient not receiving my small order after almost waiting 1/2 hour .. I asked for my money back, The owners Son looked for it and said my order was placed on the other side , as why such a small order would be placed in the drive through side is beyond me .. He said it's here , so I took it and still was upset and said it should have been done before the other 5 people behind me that where long gone already .. When I was walking out the owners Son told me not to come back .. I went back inside and said I didn't want there product anymore and wanting my money back he proceeded to argue with me and taking orders from people in line instead of refunding my money back , as I was waiting for my money the kid in the back came out and starting to argue with me to take the bagels they where done now and I was wasting my time waiting for my money back .. I advised I was waiting for my refund and he came out from the back to argue with me as I was waiting.. I will never go back there as the owners son was so mean and rude to a customer , who was waiting 1/2 hour and now longer for a refund .. I never had that customer service before from a business that counts on their customers for their income .. poor service and rude !!!!!!!! read more

Kind of disappointed today with my bagel. I ordered a corn bagel with veggie cream cheese. Ultimately, it had regular cream cheese, an accidental smear of avocado on the side (looked like a goose got to it if you know what I mean) and some foreign substance, about the area of a dime, was onto the top of it. It smelled like aioli or honey mustard. What the... I didn't order the special but I certainly got something that was way off menu. Total let down unfortunately. I'm glad I'm not allergic to any of these accidental add-ons. read more

I stop at Bagelicious a few times a week. Bagels aren't traditional but, delicious just the same. Their sandwiches are always fresh and, although they get soooo busy sometimes, I have had to wait a tad longer. I got an apology for that. They make every attempt to get the order right and, out, quickly. Always courteous..especially Diane. I asked her name because she so impressed me with her courtesy and efficiency. I highly recommend thois place. Love it. read more

Bagelicious has some of the BEST breakfast wraps I've ever had. The manager custom makes it for me every time she's there. Talk about quality service. You're the boooomb! Thanks Taylor!!!! read more

Bagelicious II - The BEST breakfast wrap everrrrrrr!!!! Shout out to Taylor - Coffee & Tea Near Me - North Haven, Connecticut

Bagels are just like hard rolls in the shape of bagels. Slow service. I was there today the cashier was the rudest thing I've seen in a long time. read more

The food is great but the service is absolutely awfuL. You can't hear a thing over their intercom. They tell you to say hello meanwhile youve been yelling it 5x already. Then after your painful order you have to have 15min plus to eat. Don't waste your time, go elsewhere. read more

Going thru the drive thru I was shocked by the slovenly grubby appearance of the gent who waited on me. The staff have gone downhill since opening. read more

The service is awful and the bagel is mediocre at best. The girls taking my order seemed as if I was bothering them by ordering food and in return them having to work. It also took 15 mins to toast a bagel with butter not sure why it would take that long. Was it being toasted by fire? If I wasn't starving would have just taken the loss and walked out. Won't be back read more

Not a fan. Tried this new bagel place and was disappointed in many aspects including the line going into the entry alcove (creates a huge traffic jam, nightmare if it's raining which it was), the service was terrible (the staff seemed like they hated being there and were annoyed by our presence), and most importantly - the bagels weren't actually bagels. They were essentially rolls in a bagel shape. Good bagels have a certain "density" to them, as well as a "crust" but all of the ones I had were the same as eating a hoagie roll. I'm sure they would be good for a sandwich, but with cream cheese it just didn't work. I was excited to have a closer, more local spot and bummed by the experience given the positive things I have heard about Bagelicious. I may come back here and try a breakfast sandwich at some point if it's less busy (I hate writing a place off after just one time) but won't expect a bagel anytime soon. My recommendation is to give them a few months to get up and going, maybe fix the recipe, etc. and then give it another look! read more

Best bagels in the area by far. I dont know how anyone could not like that it is unfathomable to me. It shows the lack of pallet to the bad reviewers. I choose this place everyday for a good bagel! read more

Everything Badelicous makes is fresh and made to order. This is not a fast-food restaurant so you need to be patient, stop complaining, or go to Dunkin donuts. I promise it will be worth the wait. The staff is always friendly and helpful and their bagels and wraps are fabulous. read more

The wait time for a bagel with cream cheese is waaaay too long. The bagels aren't actually like any bagels I've had before. I had a poppy seed bagel and it was just like eating a poppy seed hard roll, which was kind of weird. The workers behind the counter seem confused for some reason. I'm not really sure if I'd come back. Maybe if they changed a few things! read more

These are not bagels they are hard rolls. The girls at the counter are lost. Been here a couple times always the same story.

Wow. 25 minute wait for 2 bagels . Staff texting on phones instead of helping out . Long hair without a hair net. Gave our order to someone else which had to be opened again to see it was the wrong order . Slow . Slow . Slow . Unfortunate because the food was good despite being room temperature when we got it . read more

This place had even more bagles to select from if that was possible!!! It's so clean and beautiful I'm so glad they have a second location now! Amazing bagles. Amazing fresh cream with lots of flavor options. Go here of you love delicious bagles!!! read more

The coffee here is OK, certainly better than Dunkin' Donuts. But if you take it black and a looking for a robust brew, you'd do better at Starbucks or Panera Bread or Brueggers. read more

Was good when it opened. Stopped in today for a bacon egg and cheese sandwich. Bacon was prob 1/4" thick, rubbery, and fatty. Took one bite and the fat on the bacon was stringy and pulled the sandwich. Took another bite, same thing. Threw my sandwich out. Lost my appetite after that. read more

Good amount of cream cheese, warm. The bagels were on the fluffy side not like usual New York chewy bagels. The price is pretty good too

It would be nice if they left their phone ON the hook. In the mornings I don't have time to wait there and I like to call ahead of time. They literally never answer the phone. They are also pretty rude at the counter, if the food wasn't so I N C R E DI B L Y good I would not come. Point is, this would be a five star review if they had better customer service. Please stop unplugging or turning off your phone and if it isn't turned off that day please just answer it. I get it gets busy, but come on. read more

Been a customer of other Bagelicious locations for years, extremely disappointed with today's visit... Orderd a tuna sandwich to go, when I opened it, there was the tiniest little amount of tuna on it, it was ridiculous... there must have been one and a half teaspoons, it was a bread sandwich.... how dare they charge me $8.00! For bread with a little bit of tuna! I wanted my money back.. I wish I could have gone back but I was too far away when I opened the sandwich. OUTRAGEOUS read more

I love this place for a quick breakfast on the weekends. The bagels are fresh and delicious. The service can be a little slow because they are new, but everyone is nice and friendly. The restaurant has plenty of comfortable seating and is a good place to see lots of local people. The coffee is very good and refillable. read more

Good bagels. Sub par ingredients and service!1/2 slice of tomato w stem in it. Ordered without eggs and fried egg was all over it. Pay attention staff! Got all the way home with it. Had to throw it away read more

We pulled into the drive thru at 1:51. There's a note saying "please say hello" taped to the speaker where we order. Does that mean say hello to get their attention? Say hello because it's polite? I said hello 5x. We could hear people inside talking. I then called at 1:55, because we sat there for 4 minutes waiting to be acknowledged. Nobody answered the phone. We drive around to the pick up window to see what's going on. There are two young men inside. One of them comes over and has to unlock the window. Not sure why it's locked when business is still open. I ask if they're open and he says they close at 2:00. My clock says 1:56. I was in retail for over 20 years. Closing time is not flexible. If I came to the door at 1:59, you're still open and should take my order. First and last time at this location. We already stopped going to the Cheshire one due to bad customer service on numerous occasions. Closing almost 10 minutes early is a really bad way of doing business. read more

For the people that complain and keep coming back they must be doing something right at Bagelicious II they don't profess to be New York Bagels as people may say, however they are better than New York Bagels in my opinion, the staff is very courteous and helpful ,the owners are wonderful Hometown people that surely give back to their community. This place is a five star business. read more

The food has not disappointed me yet. But the customer service is awful. I have been there 10+ times since they have opened and it has not gotten any better. Besides them being extremely slow, I think a huge part of it is that I can see the young employees talking and eating, yes eating while they prepare our food. I've witnessed them actually stop what they are doing to chat about something, including the owner! They definitely need to step their game up when it comes to customer service. read more

Not a classic bagel (like you'd get at Chef's or Cohens), more roll-like. Cream cheese spreads are good. Service, horrible. Always slow, 10, 15, 20 minute waits for toasted bagels? Constantly forgetting coffee orders. Staff disinterested. After waiting 20 minutes for a toasted bagel for my daughter I grabbed a staff members attention, turned out to be the owner. I explained that we'd been waiting 20 minutes for a toasted bagel and were now running late for a game , she said "oh, that's not right" and walked away...another few minutes and our bagel came out. read more