Avoid at All Costs - Incompetent, Dangerous, and a Complete Ripoff…read more If I could give Oasis "Luxury" Smart Homes zero stars, I would. Hiring them was one of the worst decisions we've ever made. They charged an outrageous $4,000 to install 25 feet of LED strip lighting, took three months to finish what should have been a simple job, and still failed to deliver anything remotely acceptable. The "work" (if you can even call it that) was a disaster from start to finish: Unbelievable Incompetence - It took multiple failed attempts, four visits over three months, my husband repeatedly meeting with them in person, and they still couldn't get it right. The LED strip in the master bedroom failed entirely, and their so-called "experts" clearly had no idea what they were doing, from design to execution. Major Safety Hazard - Most egregiously, their botched installation could have burned down our home. After notifying Oasis we could not trust them anywhere near this project any longer, we called in a REAL lighting professional, who promptly pulled out the wiring and showed us that Oasis' garbage installation with incompatible components resulted in a melted connector inside the wall. We'd smelled the burning for some time before the LED driver blew out, thankfully protecting us and our property from an electrical fire. Shocking Lack of Professionalism - Their team spray-painted indoors without any protection, leaving a mess on our floors, broke wires in the kitchen, and generally bumbled something every visit. Communication was abysmal. Repeated requests for updates over the life of the project were ignored. Meetings with their rep, Ben, were useless because he apparently couldn't wrap his head around the design, despite being provided visual aids, and the technicians didn't even follow the agreed-upon plan. Total Waste of Time & Money - After months of frustration and thousands of dollars wasted, we were left with a non-functional, dangerous installation. And despite their catastrophic failure, they had the audacity to send us an invoice for the remainder of the $4,000. This company is a bunch of clowns and a scam and a liability. Do not trust them with your home. If you value your safety, your time, and your hard-earned money, RUN in the opposite direction. ---------------- Clarification on the response below. There was NOT "quite a bit" of additional work. It was 6ft of lighting in the kitchen, 16.9 feet of lighting in the master and the materials necessary for both. Neither of these were some wild design that your industry has never heard of. Standard LED lighting. And the master bedroom was by far the larger of the two requirements. My husband asked MULTIPLE times as this project was going off the rails to speak with you. Never heard a thing. Maybe you should have a word with your staff. ALSO - our designer called you and had a conversation with you earlier this month to let you know how wrong this has gone and ask for your help. Did we hear from you then? Nope. So spare me the story that this is news to you. As for you reaching out, my husband just now found your response to our notice of dispute of the final invoice. Well after the project ended. It's really too little too late, unfortunately. Leadership was absent through this entire ordeal on every level. A refund and "We're terribly sorry" is indeed the only right answer here. ---------------- Update as of 2/24/2025: No surprise here - Justin and his team still haven't issued the refund they promised. Instead of taking responsibility, their response to this review was to try and bury it by creating a fake 5-star rating the very next day. Rather than making things right, they're focused on damage control. This speaks volumes about how they operate. If the owner can't own up to mistakes and do right by customers, what does that say about the integrity of the business? Think twice before trusting them with your money.

I had Oasis come out on June 20 to provide an estimate for converting my living room into a media…read moreroom. A representative spent over an hour with me and my wife, discussing options and promising a proposal shortly thereafter. What followed was a frustrating and disappointing experience. I had to send four separate follow-up requests -- including one to their general sales email -- just to receive the estimate, which finally arrived 20 days later. And the proposal? For a single 98" Sony TV, a soundbar, and a few accessories, the quote came in at over $15,000, with a "discount" of four cents. Yes, $0.04. No full surround sound, no advanced system, no customization -- just inflated parts, padded labor, and insulting communication. This experience made it clear that Oasis either didn't want my business or had no intention of delivering value or professionalism. I expected expert guidance and a fair bid. What I got was silence, delays, and a tone-deaf proposal that felt more like a brush-off than an offer. Needless to say, I'll be taking my project elsewhere. I recommend others proceed with caution.

Mike B. is helping us today. My husband came in the other day and he wasn't here so he left and…read morecame back today just to work with Mike. They have a bond, Mike knows what he is talking about and provides great service

Please... Do NOT use this 3rd party store. If anything goes…read morewrong they will NOT help you. They are indifferent and act like you are a nuisance. The sale went great.. of course but if something breaks.. beware they are NOT going to help you

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

I am so grateful for the excellent customer service and tradesmen ship…read moreI have received from Mike Woolbright, Chad Bellis, James May and Steve. They inherited a complex system and have went above and beyond to make everything work amazingly. When the ac units needed to be upgraded they spent time with another company to make sure our new choice was compatible with the upgraded system. Mike Woolbright and his team have been nothing but professional, kind, clean working, trustworthy and personable. Kudos to James May and Chad Bellis for providing us with excellent professionals for our home!! Thank you so much.

Stellar service & products. These guys are top notch. If you take your home security serious like…read moreme and you like to entertain plus have all the latest in terms of remote access to your home..this company is for you and worth every bit. We've been with them 12 years and this week they installed the latest and greatest! I like it when Theatre X rolls up to my home because I know I have the best!

Imagine Audio installed our complete Control 4 smart system into our new home in 2023. Yesterday,…read moreApril 11, our big screen TV stopped working, and it just showed a blue screen. I tried everything to reboot it with no success. Out of solutions, I sent a text out to Ringo at Imagine Audio Video at 5pm on a Friday night. Ringo had installed our system two years prior. I explained the issue and asking if he had any ideas for solutions. 5 minutes later he called me and walked me through how to reboot the Apple TV system. He stayed on the phone with me until everything was complete, and the system was working again. Amazing customer service! Ringo saved the day. I can't thank him enough! This is the kind of customer service you want when choosing an audio system. Carl Leroux

Service is great, very professional and friendly. We have been using their service at home for many…read moreyears now. Ringo is the tech specialist that has serviced us many times and is extremely knowledgeable and skilled, designed and created our TV home theater system and still helps occasionally with maintenance and upgrades when needed.

I cannot say enough good things about CM Wireless! They were the best! I needed someone who could…read moreinstall a cell signal booster on my home. I found electricians that said that they "could figure it out" but that wasn't good enough for me. I then found CM Wireless. I spoke to Jose, the manager, who explained the procedure to me. He was polite, down-to-earth, and very friendly. The NEXT DAY he sent Carl out to install the booster! Oh my! Carl is just THE BEST. He was so knowledgeable and professional. I went from 1 bar to 3 and 4 bars of cell signal in my home. Don't hesitate to use this company!

I had trouble receiving all Channels on my tv. I have a roof top antenna. Jose was fabulous. Took…read morecare of the problem, explained to me why I was having issues and fixed the problem. Nice, clean and very profesional. I had called 2 other companies and one said he'd get back to me and never did. The other one never returned my call. When I called On Site, they were able to fit me the same day. I highly recommend them.

The installation with them went smoothly I was very happy. However, the post-support experience…read morewas a different story. I emailed and called them multiple times, but I never received a response. Later, I discovered that the phone number in my Control4 to contact them was incorrect, but the email address I used was correct so that is on them. After a month of waiting, I finally reached someone via phone and asked for some programming changes. A few days later I noticed that some of my requests had been completed but not the rest. I had to chase them down to thank them for doing while inquiring when I could expect the rest. What's most frustrating about this whole process is all but one of my emails went unanswered and they responded to me as if I was just saying Hello. A few days ago, I finally spoke with an Ethan was friendly and promised to be my liaison. However, my request to have programming done for my Control4 to include my Marantz receiver has not progressed at all and there has been no communication. I would not have a problem if it took them 30 days to complete the issue, but the lack of communication is appalling. It's been a horrible experience. I happen to own a complimentary business to theirs and unfortunately would not be able to recommend them.

We hired Bob and his team to complete a full control 4 system at our home, wire and install a fully…read moreintegrated theater system, outdoor/indoor speakers, security cameras, automated blinds, and installation of new tvs in virtually every room. His team was not the cheapest but you pay for what you get. I owned and operated an electrical company in Washington state that was very large and i had certain standards. I wasn't sure what the expectations would be down in Arizona. From day one Bob was never pushy, he offered suggestions and ultimately completed our project on time and as promised. A job this size always comes with drywall damage and I knew that going into it. But it was very minor and at the end of the project you literally cannot notice any repairs. This company definitely knows high end home service for sure. Upon completion, the programming team came out to politely show my wife and I how the system worked from our phones, tablets, and more. Not once did our questions get overlooked the team took the time to log us into everything and I couldn't be more happy with the end result. Once we had more time to understand the system we added even more light switches to the program. If you have a large home and want the extra wow factor, and convenience of full automation of would say look no further than this group of professional, patient people.

I moved into a new home that was built in 1994. It didnt have any modern tech inside of it. I…read morecalled many places to help with the following: -Wiring the entire house with Cat6 -Adding coax and power outlets to wall mount in various places -Running fiber optic through my house to an epicenter -Installing ceiling speakers -Outdoor rock speakers -Setup and dial everything in -And more! I called many places. Either A - they told me the wiring i needed simply could not be done. Go wireless. Or B, they would cut up tons of drywall, wanted to sell me 10's of thousands dollars of equipment and labor. Neither scenario worked for me. Then I met Scoob at Sundog. He was a down to earth honest guy. -He was able to wire everything that others said was impossible. -He was able to fish wire to places without the need to cut any drywall. -He was able to work with my EXISTING equipment and the way I wanted to set things up without some crazy upsell of a Control 4 system. -He gave honest feedback and recommendations and helped dial in my entire system. Everything works great and they did a great job. Fantastic customer service, fantastic response. I called them back to run all the fiber optic stuff. I've recommended them to friends for video surveillance, for fixing other people's bad jobs, and more. Everyone has been pleased. It's extremely hard to find someone with this knowledge, customer service, and the ability to do small jobs to humongous jobs. He does the entire gamut and is a master of his trade.

Needed a TV mounted and a Sonos sound bar installed and Scot (Scoob) with Sundog did it all. His…read moretimely communication and responsive service were simply great. He is very knowledgeable and completed the project quickly... at a very competitive price. Highly recommend Sundog! Give them a call.