Bancal Property Management was the answer for our building when we were too small for other management companies. Wow, were we lucky! Bancal's a la carte approach is perfect for us. Kelli Smith makes sure that our TIC is in compliance, that our annual documents are done properly and she is always responsive to us as needed. Kelli has relationships with excellent vendors who are easy to work with. Cesar, our maintenance person, is often on site and is always ready to make repairs and work with us on projects in our building. Bancal's approach allows us to control our costs while getting the support that we want and need. It is a pleasure to work with Kelli and the rest of the Bancal team. I hired Bancal to lease a property for me and the process was handled flawlessly and in record time. Thanks Bancal! . read more

Kelli has been my property manager for as long as I've been in San Francisco and I feel so lucky to have a property manager who cares both about my happiness along with the maintenance of the building. Whenever I have an issue, she is quick to send someone to fix it. She's an all around great person who puts a lot of care and love into her job and it shows. Would recommend her (and BanCal) as a property manager to anyone I know. read more

This property management company, and Kelli Smith (since promoted, no surprise) are the most professional and easiest to work with that I have experienced in my long time as a renter. I spent 7 years at a property they managed in San Francisco, and never had a single issue with them. The website to pay rent and request service orders is simple and the responses to these requests were always quick. Kelli was easy to communicate with via email, always responding within the hour, and she maintained a friendly and approachable demeanor throughout my occupancy. We were always given ample notice for routine upkeep maintenance or annual walkthroughs to check the smoke alarms, etc. Whether you are a renter or a property owner, you're in good hands with Kelli and BanCal. They'll keep things running smoothly and let you be as hands-off as you want to be. Highly recommended. read more

Working with the team at BanCal was a joy. They were professional, responsive, timely, and thorough. Thank you Persson for providing a great service for landlords and tenants! read more

Kelli Smith has been an absolute pleasure to work with over the last 7 years; couldn't have asked for better property manager! She is extremely responsive and helpful with any concerns big or small. She is so pleasant and is always available. Can't think of one concern I have ever had! read more

DO NOT RENT FROM THIS COMPANY. We gave them every single bit of personal and financial information as we were interested in one of their apartments and despite having 4x enough monthly income to cover the rent they denied us. They asked for information that no other property management company asked for. Their company is shady and I am certain they sell applicants personal information. Rent at your own risk. read more

I have had the pleasure to work with Kelli Smith for 7 years (I was a tenant), first at Pacific Union then BanCal property management. She has been extremely enjoyable to work with. She has both the landlord and the tenants' best interest at heart. She is very fair, responsive, and personable. I would definitely enjoy working with her again! read more

I have worked with Kelli Smith at BanCal for almost 5 years and we truly had the best experience. BanCal is super efficient and on the online portal is extremely helpful and reliable. Would highly recommend to anyone!! I've head nightmare stories regarding landlords and we have the exact opposite. read more

We just moved into a great Bancal apartment and couldn't be happier with how things went. With there being so many shady property management companies in SF nowadays, meeting Norm from Bancal has been refreshingly nice. From viewing the apartment, to helping us get approved for the apartment, to handing over the keys, Norm couldn't have been more awesome. Norm even called after we started to move in to make sure everything was working and in order. The best part about Bancal, you don't feel like one in a thousand tenants. I feel very comfortable and happy renting from Bancal/Norm, which isn't something I have felt with a property management group or landlord before. If you are looking for an apartment in SF, call Bancal and ask for Norm. You will not be disappointed, and if you are, there is something wrong with you. read more

People define companies, not vice versa. As long as people like Kelli Smith are stick with this company - it will do great! It's incredible how easy to deal with any problem we, as renters, experienced under her watch for almost 5 years. We had a feeling that we are taken care of and safe there, as it was our house. So sad we had to move into another place to get closer to my new job. read more

BanCal managed our property and HOA for three years. We found them easy to work with, very accessible and responsive, and extremely helpful in guiding us through a few major projects (e.g. revision of our CC&Rs and Bylaws; replacement of a new HVAC system). Our assigned property managers kept our HOA on track with respect to quarterly and annual meetings. These were productive thanks to their assistance in assembling and prioritizing agenda items, providing appropriate documentation, and timely follow-up with succinct and accurate minutes. Overall, we had a good "run" with BanCal and would recommend them as a property management company. read more

I was a member on a small condo board and worked very closely with BanCal and was thoroughly impressed by them in every step of the way. They were courteous, efficient, organized and on-top of all the items we needed from them. Alvin was a complete rockstar and would recommend him and BanCal to any condo association looking for a great management company. read more

Kelli has been great over the past five years as she has moved between several companies, currently at BanCal. Super responsive to any billing or maintenance issue. read more

Working with Bancal is awesome !! Tammy and Diana (DEE) are very responsive. Any time we have requests, they are there to help with accurate and timely responses which makes life easier. In my experience, Bancal Mgt is very detail oriented and a pleasure to work with. read more

I have had Tammy Baner as a landlord for the past year, and she has been a delightful change from the management typically found in high-demand rent areas like the Marina. Whenever there is a problem, Tammy responds instantly and ensures the problem is resolved. She is extremely approachable, and she has gone out of her way to make my living situation feasible and enjoyable. I would most definitely recommend Tammy Baner as a property manager. read more

I have wondered whether BanCal under Tammy's management checks out the buildings under their management around Lower Nob Hill which were built in 1920's. If the building has lead paint and the owner rents with disclosure saying "the unit may have lead paint covered with paint or exposed lead paint", is this a unit which should not be rented? Will the ethics of BanCal allow them to manage this type of property? read more

Bancal represented an apartment that I was staying in, and they really did handle all the unexpected hiccups of living in an old building as they could. My agent, Norm, was even nice enough to filed my late night text messages when I discovered a leaky pipe that turned a foyer wall into jello. Additionally, when I was moving out, Norm helped my moving company by letting them in the property after a key snafu. I would refer any potential renters to Bancal, they a easy to work with and Norm will go above and beyond his responsibilities to make sure you are taken care of. read more

Hands down I have the best landlord in the city! Before moving here I had heard SOOO many horror stories about SF landlords. I was dreading what experiences awaited me in my first apartment in the city. But to my surprise, I have had the complete opposite experience when I found this apartment and had Tammy as my landlord. She's amazing! When I have a problem, day or night, big or small, Tammy responds immediately. She works around my schedule and is always sure to let me know how to reach her when I need her. And she not only fixes stuff that breaks, but she has actually done several things to my apartment to upgrade it without me having to ask. Most landlords won't do that with an existing tenant still living there. I really can't say enough great things about having Tammy as my landlord. I never want to move!!! If you ever have an opportunity to live in one of Tammy's places, I wouldn't think twice about it! Just do it! read more

The BanCal property management team helped my fiancé and I with our out-of-state move back to California. Tammy, Miguel and Kelli were friendly, professional , prompt to answer questions and show us the properties in their portfolio. We really appreciated their modern approach to Property Managment. We were able to handle the application process, lease signing, deposits and rent payments online without having to deal with trips to the post office or unnecessary faxing. They were quick to respond via email, phone call and text. They're a great team and we will miss having Kelli as our property manager. read more

Tammy Baner is thorough and patient, very pleasant to deal with. She showed us a great place for a fair price in a neighborhood we really like and, once we decided to take it, she made the paperwork process simple and quick. I'd recommend her services to anyone looking to lease or rent a property in San Francisco. read more

All I can say is wow what a great team. Since they have taken over they have handled 2 major problems with professionalism and I am in complete amazement as to how they have done it. I saw a review on here last week that was scathing but it is no longer here, perhaps the poster pulled it just as they should have. It went on to say how they didn't care and all sorts of nasty things. I should have replied then, but here goes. They care vey very much. Last year I was being verbally and nearly physically assaulted over and over and they went to the mat along with the owners to get this person removed from the building. Recently due to my physical impairment and being pretty much stuck at home, my Doctor suggested that I adopt a small dog to keep me company I talked with the manager and he said "sure, all I would need was his doctors order stating so". I adopted my little dude the first week of July and boy has he helped and everyone in the building loves him, all 3.5 pounds of him lol. For me he has well, it's like night and day. Thank you BanCal and thank you to the owners. So if you are out there looking for a place to live then this is it in my opinion read more

Kelli Smith has been our property manager over the past five years in SF and has been the best! So attentive to every detail and fantastic with all our tenants. I highly recommend Kelli and BanCal as your property manager! read more

I've lived in two condos in the past and each had multiple managers over the years. Tammy McNaught at Bancal has been of the highest caliber, beyond compare. Very responsive to our requests and very proactive on all yearly requirements. I recommend them highly. read more

Tammy Baner has been my landlord/property manager for the past year and a half and I could not be happier as a tenant. She has made the transition into "city living" so much easier! Whenever a problem arises, big or small, she is on top of it and will send someone out to help immediately. She is a very intelligent business woman, but also extremely reasonable, helpful and caring, even going out of her way to let you know when she will be out of town and the best way to reach her in case of an emergency. San Francisco property managers can learn a lot from Tammy and I consider myself lucky to be one of her tenants! read more

San Francisco is a unique city and owning a building in San Francisco requires what I'd call a "San Francisco Property Manager". That would be someone that loves what they do and knows what they are doing. Tammy McNaught exemplifies those qualities . I met Tammy as a member of a professional group that I belong to and she is highly regarded by the members. The always changing real estate environment in SF and its complexity of governing regulations is almost a weekly discussion. The group has come to rely on Tammy for keeping us abreast of changes and compliance questions as it relates to landlords and/or tenants; best practices and lots of other related issues. Tammy has the perfect demeanor to navigate the San Francisco real estate landscape and I would recommend her to any building owner or Homeowners Association without hesitation. read more

BanCal has been managing our property in Pacific Heights for the past few years and we could not be happier. Our last management company was a joke..they never returned our phone calls, never came to the building and always found some excuse as to why they could not take on some project. Basically our Board had to do everything on our own which defeats the entire purpose of having a management company. Anyhow, we were referred to BanCal from one on my friends at another building they manage and after a few interviews with Tammy, we hired them. Once we did, they hit the ground running. They fixed our financial mess the last management company left us in, put some processes and procedures place so we could start to tackle the ongoing problems we were having with our residents and helped restore the peace. We now have regular meetings and people actually know what is happening at the building. It is amazing how just a little effort from a management company can go a long way. I would definitely recommend BanCal if you are looking for HOA property management read more