I've been using West End Vet for years! I moved to the Hudson Valley in 1998, I was using different…read morevets recommended by friends, then someone recommended West End, I'm very happy with the care my fur babies receive here! Dr. Santiago, Sue and the WEVO staff are all great!

I brought my 2 yo ferret in as he has swallowed a foegein object. This was the only vet near me…read morethst saw exotics and also after 5 pm. I had a 6:45 pm appointment and he seemed to be doing okay so I canceled. An hr later he was lethargic and near unresponsive. I called again and they fit me in for an emergency visit. They were so kind and welcoming. Even though it was late they did not seemed irritated or rushed like a lot of vets I've seen in the past. They treated my ferret but I ended up later going to an emergency vet in Paramus NJ bc he wasn't doing great after we got home. If I hadn't utilized west end and had him starting fluids and hand fed, he likely would not be here. Thanks to their treatment and ability to fit me in, Slinky is now doing well and thriving.

This place is consistently above the rest. The last couple of experiences have been sad but yet…read moredignified. The family dogs have been finally crossing the rainbow bridge and we've been treated with nothing but respect, and dignity while saying goodbye to our loved ones. I really appreciate their professionalism across the board. Eventually when we have the heart to get more animals, Stone cottage will be our vets.

A very charming, quaint, and welcoming veterinary hospital…read more The technicians, doctors, and staff are all very friendly and accommodating. As a cat owner, they are very helpful with care and suggestions for an older cat. They are very good at using preventive medicine so that my cat can enjoy a better quality of life. Recommended.

Have gone there for many years. Was fired as a patient/customer today for i am not really sure…read morewhat. Years ago this was a pretty good vet, then they got bought out, and since i have never seen the same DVM two years running. Took my dog in today to get bloodwork done, and to get a lump tested to see if if she has cancer again. The new, very young vet listened to me explain the reasons i had come in (for maybe $500-600 worth of services), and responded by trying to upsell me on testing/meds for osteoarthritis. For context, i have never been to this office without several upselling attempts by staff. I explained that i was looking at a very expensive visit today, likely followed by thousands of dollars of cancer treatment, and that i was not interested in discussing arthritis today. The vet had no idea about testing costs, so someone else was brought in to explain that. There was a long pause, and then the office manager came, and reproved me at great length, in very vague and confusing language, for being dismissive to her staff, and told me i was free to leave with no charges if i wanted to. I said that i would rather proceed with getting the services that i came in for. Apparently this was the wrong answer. She then told me that they did not want to provide me with any services. A thoroughly weird experience.

My dog had a lump that appeared out of nowhere . I brought her in for the lump and a teeth cleaning…read morewhich she really needed . Everyone from reception to the discharge was very helpful . Alissa the manager helped me schedule since my hours are weird she' was very helpful . On the day of Morgan and Daryl were excellent keeping me in the loop . Also I was very happy with the post op instructions and after care . And a call to check up on my little piper . They are my new vet !

We needed to board our introverted rescue dog for almost a month. We did not expect him to fare…read morewell, but we had no choice but to board him. The personalized attention he received was extraordinary. He did so much better than we expected. We were kept informed with videos and pictures of him. I cannot say enough good things about Newburgh Veterinary Hospital!

Took my beloved pet here after a less than stellar experience at another local vet. Thought I'd…read morefound my new doctor but am sadly mistaken. PRIVATE EQUITY RUINED!! Dr prescribed meds for my pet, when I go to order said meds on their website am told more tests are needed. Ok. Make appointments for the tests, the vet has the day off-am with another vet that knows nothing about my pets issue, and "oh golly, your former practices records were not uploaded properly-so the very important vaccines we demanded your pet have before allowing you to buy the prescribed meds...not needed!" Seriously?! Go eff yourselves. Last time I subject my pet and my wallet to your bulls*^#.

This is an update from a review I wrote previously. I do not have enough good things to say…read more I have now been here twice with very different outcomes, though both ended exactly as they "should." The first time was 6 years ago with my dog who was bitten by a venomous snake on a hike. By all accounts, he should have died. They absolutely saved his life and kept me updated every step of the way (it was covid, so I couldn't even go in with him). He had to stay overnight for 2 nights and the vet even called me at 10pm with progress reports. They gave me an estimate range, and while it's expensive to save your dog from a copperhead snake bite, the bill actually came in at the very lowest end of the range. They were phenomenal. My dog fully recovered and is happy and healthy. Today, I visited again with my 15 year old cat who needed to be put down suddenly and our local vet was closed. Once again, they could not have been more thoughtful in how they handled us and our beloved cat. The vet explained things clearly and sensitively. Immediately, they offered to sedate him in the exam room with us so that he wouldn't have to be scared and taken away. They brought in a bed for him and we were able to be with him and pet him until the end. It was the least stressful it could have been for our cat. Every staff member was sensitive, respectful, and accommodating. I'm incredibly grateful. Two of the worst days of our lives could have been much, much worse without the care we received.

I am deeply disturbed by the dishonest billing practices and dismissive customer service at VCA…read moreFlannery Animal Hospital. During our visit, the vet explicitly advised me that blood work was necessary to properly diagnose my pet. I was given a financial estimate that included this blood work, which I explicitly agreed to and authorized. At discharge, I was charged the full amount of that estimate. Because no one discussed the lab findings with me, I assumed the results were still pending and that I needed to call back. When I called for the results, I was shocked to be told that the blood work was never actually performed. To make matters worse, the staff insultingly claimed that I had "declined" the service--which makes absolutely no sense given that I paid for it based on the required care outlined by their own vet. When I tried to address this blatant error, the front desk staff was incredibly condescending and dismissive, giving off a "deal with it" attitude. Charging a pet owner for diagnostic procedures that were never performed--and then shifting the blame onto the client--is entirely unacceptable. Check your receipts carefully if you bring your animals here.

Came here today as a recommendation, my dog needed urgent care, What a great surprise to see…read moresomeone with love , patience and respect for the dog and the owner. Gentle and all happy staff. I did not feel like I was being sold a used car, all care explained to me prior and after. I found my new vet.

Dr Martinisi has been taking care of my pets for over 15 years. She was recommended by a friend who…read morecouldn't say enough nice things about the good doc and the hospital as a whole. She nursed one of my fur babies back from the brink of death. My dog had to stay at the hospital for 5 days and would only eat boiled chicken. Although the doc is a vegan, she would prepare the chicken for her every day and would call me to come in when she wouldn't eat so I could coax her into it. AND it didn't cost an arm and a leg. Her fees are very reasonable, the office is clean and the staff is kind and friendly. I consider them a part of my family and highly recommend their services...

After speaking with Meredith at Middle Hope and seeing the reply .What they say and what they…read moreactually do is not out for the true concern of the animals. Remember a written response is just words. Actions speak louder than words. For those who still go there all the best luck and hope you never have any issues with them and all those who are considering think before deciding who you choose for your pets well being. There are many vets out there who are out for your pets best interest. Also, repeat sedation is also not safe for your animals so the fact that all they continuously want to do is medicate and sedate because they have no other options to deal with animals who have any issues is not a positive. A side note that we have used Middle Hope for years and this is how they treat their patients so again their concern of best interest for the animals is only to protect themselves and not try to work with animals that have issues.. The concern that Middlehope states about giving prescription medication for was about my dogs ear and I was asking for ear drops not pills. They can say what they want to continue to defend themselves and their facility but in the end they are not for the well being of the animals. They want things only their way. They are just money grabbers trying to take over the area with their continued expansion. Trust me when I say do your homework there are many other better vets out for the well being of your family members.

The best care in the Hudson Valley! I have been bringing our dogs here for 20 years and I wouldn't…read moretake them anywhere else. They have always treated my dogs like they were their own. The professionalism is second to none. The facility is always clean and the staff is always friendly. The service they provide is not to make money it's to make sure your pets stay as happy and healthy as possible.

Dr. Bach has taken care of my families pets for over a decade now. He has been attentive and gone…read morethe extra mile to make sure the received the care they needed. I would HIGHLY recommend him and his team.

Dr. Bach and his staff are warm, kind, compassionate, knowledgeable, and very thorough. My cat…read morereceived the best of care from them. Recommend him highly!

If I could give her 5,000,000 stars, I would. My pets are my children and they mean the absolute…read moreworld to me. She has helped two of them cross over the rainbow bridge, and knowing that their last moments were full of peace and calm in the comfort of their own home means so much and has really helped with my grieving.

Dr Dale Krier was extremely accommodating, compassionate and respectful during this stressful time…read more She gave my 15.5 year old best friend the dignity that she deserved on her final day. Her wisdom and forethought went above and beyond my expectations, and believe me, I had rehearsed this terrible day many times in my head. My call was promptly returned, a convenient time scheduled, and the process discussed. During this time of social distancing, some special accommodations needed to be made, but they in no way interfered with the love my dog received that day. Dr Dale played music made for dogs ears only and was extremely comforting to me as well. She made a clay print of my dogs paw, which I will cherish forever. The support Dr Dale gave that day extends far beyond as she checked in on me and provided access to support groups. When I picked up my dogs remains, they where surrounded by meditation gardens and considering the circumstances (pandemic restrictions) I couldn't have asked for anything more comforting and reassuring that my dog was truly loved and that I had made the right decision. Thank you from the bottom of my heart. Kathy Bremer at XTerra Dalmatians