Dr. Madrazo at Banfield is the most compassionate, skilled, and caring veterinarian. She has been caring for my cat (now a senior kitty) since Dr. Madrazo was in Fremont. While it is never easy to see a beloved pet get older, the care they need by such an amazing doctor makes the experience worthwhile. I can tell my kitty loves Dr M. The banfield pet plan is a wonderful insurance plan. It covers a lot of treatments and diagnostics. Anything not covered is given at a 20% discount. Your pet is like your child, money isn't really a consideration. Doing right by the pet is the important part. The staff here are also quite helpful such as Raoul and Rebecca. Thank you Banfield for having one of the best doctors as your staff! read more

If only there was a zero star rating. In a nutshell, the overall ratings of this location as 2 stars says it all. But here's our story: We took our cat to them for serious issues. Their temp doctor said tests needed to be done, but we should take him to VEG in San Ramon. So we did. VEG took care of him. Then I looked at the paperwork from Banfield before sending it to our insurance. The date of birth was made up because we were never asked. Then a bunch of items were marked as "client declined", which never happened. It's been 3 weeks we've been trying and each time we were told they don't have a way to get a hold of the doctor and he's the only one that can change things. When asked for the manager, we were told she was out sick. Each time it was, "she should be back in a couple of days". After getting tired of this, I called the corporate office. Got a run around and then transferred to a "care team member". I was told that someone should get back to me within 3-5 business days. 6 business days later, yesterday I went there and the receptionist said she was out sick. When I said I wasn't leaving without speaking with someone, she appeared out of the back office. Needless to say, she wasn't helpful, but was rude and said she was going to call the cops. And gave me a number to the corporate office (wrong number). I said she should and I called their corporate office at the correct number I had. The person told me she would escalate the complaint and I should hear back before the end of the day. Didn't happen. I called again right now and got the same 3-5 days story. Apparently the so called "care team" is a buffer to keep customers from voicing their concerns to the stakeholders. I asked the "care team member" what happens if I don't get a call back? She said without hesitation that I'd have to wait another 3 days and call again. If you don't think this is ridiculous, I don't know what is. When you read the above, a lot of questions about discrepancies will arise. The question to each discrepancy is "Why?" Why the refusal to correct? Why the lies? Why no return calls? Why they said they don't have the number to call the doctor they call all the time? Why? Why? Why? Finally, what is it they are trying to hide or avoid? If you care about your pet's health, avoid this place and any Banfield hospital. read more

Every animal deserves to be approached as an individual. Reading previous notes in a medical record should help a veterinary team prepare for an animal's needs, not serve as a reason to prejudge the animal or decide that he is not worth the effort. I left this experience feeling that my dog was dismissed before he was truly given an opportunity to receive care. It was extremely disappointing to seek help from professionals entrusted with the health and well-being of animals and feel that my dog was treated as a problem rather than a patient. What makes matters worse is the Lead that was on duty, Amanda. She showed no compassion or willingness to explore ways to safely examine and treat my dog. Instead of making a meaningful attempt to provide care, the primary recommendation was simply medication. I have been a OPW member for years and to be treated like this is completely unacceptable! read more

So I saw someone have the same appointment date as mine in the reviews and said that the clinic was closed even though it was still booked, well the same thing happened to me! IF YOURE CLOSED, DONT LET OTHERS BOOK THE APPOINTMENT! Or fix it on the website!!!! I would have driven an hour to get there, I needed a vet ASAP. Thank god I didn't go in and waste my time! I booked mine ONLINE! FIX THIS NOW. TWO YEARS LATER AND NOTHING HAD BEEN DONE!?! I was going to go to this hospital but was looking at the reviews to see if it would be a good staff for my cat, I'm so glad I saw the reviews. I called today and they in fact were closed. read more

Banfield Pet Hospital - Veterinarians Near Me - Tracy, California

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If you "close" at 5pm. Why can't we pick up medications that are already READY for pick up. We drive out of town for this.. I get there 10mins before 5pm the receptionist says we can't hand out meds after 4:30pm. We CALLED prior too. Look else where.. read more

They scheduled me an appointment for December 26 at 4pm , AND THEY WERENT EVEN THERE I had to ask other petsmart employees and they confirmed that they were closed today (the day of my appointment) and even they said how irresponsible they were for not informing me and still scheduling me on a closed day, I had to leave work early for this . Picture is proof of my appointment date read more

Banfield Pet Hospital - Veterinarians Near Me - Tracy, California

My first visit to Banfield in several years and I couldn't be happier with the service and the caring of my dog. I was so stressed out and scared and blossom reassured me and also told me she would make sure my dog was warm and had her blanket and would keep a close eye on her. She even called me during her stay to tell me how she was doing and give me updates on what she was doing in her kennel. The staff are amazing from reception to the back office. I felt like my baby was very cared for and they were very kind and warm to me knowing I was very scared for her. They sent her home with a prescription and I just noticed her name is on the bag with a heart underneath her name. Definitely recommend very happy, I made this choice today! read more

Banfield Pet Hospital - Prescription bag with my dogs name on it and a heart - Veterinarians Near Me - Tracy, California

Took my dog in this week for her Comprehensive exam, vaccines, to have her paw looked at, get her ears cleaned and nails ground. Went to the groomer today. Ears were NOT cleaned (did the vet even LOOK at them??) as the groomer pointed out that she's got the beginnings of an ear infection and her ear smelled. She also commented that several nails were "missed"- they didn't get ground- EVEN THOUGH I PAID FOR HER NAILS TO GET GROUND. I'm waiting to see what the groomer finds with her paw. The last vet visit, the tech said I had to collect the fecal sample myself because "she wasn't comfortable doing it on a small dog." THAT IS WHAT I PAY $90 A MONTH FOR INSURANCE FOR!!! I have always taken my dog to PetSmart and Banfield (in Santa Cruz). NEVER a problem. Since I've been taking my dog to the Tracy Banfield, my confidence in the care (or lack of) provided is dwindling. Why isn't there a Banfield in Manteca? There is room AND a need for a vet service here. One last item- the vet doesn't even take the time to go over my dog's visit with me on ANY of the visits since coming to the Tracy facility. The vets in Santa Cruz ALWAYS took the time to come out and talk to me about my dog's visit. If the vets are too busy to talk to pet owners about their pet's visit, maybe it's time to crack open the wallet and hire more people. read more

I wish I could give a negative rating. This place is useless. The staff is cold and negligent. I've been hung up on countless times and the staff never calls back when they say they will. We've been given appointment times and then they cancel without notice or reasoning as to why...Then when you do receive a call back they are not empathetic to your situation. The whole place is a mess. Adding to this due to reading another review. We were also scheduled to bring out pet in on Dec 26th 2023 at 9am and no one was there... we received confirmation not only via email but phone confirmation. How do you get this wrong? It's almost deliberate. read more

If I could put 0 stars, that's what it would be. My parents brought our family dog to Banfield Hospital and our dog came back DEAD. Yes, DEAD. Koa went in for a dental cleaning, they gave him anesthesia, then they sent him to the ER since they saw a bad reaction from Koa. My parents were told that Koa had died while they were waiting in the ER for answers. Please be mindful before you take your dog for their appointments and if they will be needing anesthesia AND if you're taking them to Banfield Hospital! read more

We brought our Koa here super healthy and happy!! He has his dental cleaning on 09/28/23 @8 am together with our other fur babies, around 1ish we got a call saying that our Koa having an emergency and we need to come right away, went there and saw him on the their table lying and fighting for his life!!! Apparently, he was already gone went they called us!!! Dr Andersen and her 2 assistants Barr G, De Leon, C.. was also present and they're acting like he just passed. They told us that the ANESTHESIA didn't work well for him causes for his heart to stop working!!!! What in the world that for just dental cleaning our dear Koa will be gone forever!! So much pain and heartbroken and devastated shocked all this emotion mixed up! I felt like I was going crazy saw my dear Koa not breathing anymore!!! Such a MALPRACTICE, NEGLIGENCE of all the workers. WE WILL DO EVERYTHING WE CAN FOR OUR KOA TO FIND OUT WHAT REALLY HAPPENED TO HIM!!! THIS PLACE NOT WORTH IT TO GIVE EVEN ONE STAR!!!! They will never admit that they did wrong anyways!! But for sure you know Exactly what you've done to my poor little Koa!!! Hoping that this Vet Dr!! J Andersen and all her assistants accept their faults!!! How could you be just irresponsible person!! How can you sleep at night when you know you KILLED OUR POOR LITTLE KOA!!! OUR SWEET AND CHEERFUL KOA!!! FULL OF LIFE!! Then ONE DAY GONE FOREVER How I wish you loose your license and never touch any fur family ever again!!!! You even mentioned to us that WEIRD THINGS HAPPENED??!!!!!! What kind of words is that?!!!!!! read more

I don't know who the young Latina or white girl that works the front desk is but she needs a reality check fast. I spoke with someone over the phone (which took 20 min of being on hold to speak with someone) to schedule my dog to come in for a fecal test. I was told I can come in same day with collected poop to get test results same day or next day. So I came in a couple hours after speaking with someone on the phone and told the receptionist at the front desk that I called about my pup taking a poop test. I guest she didn't understand the first time and asked for my info and for my dog to get weighed which is fine. After I reiterated that I was there to drop off a poop sample she proceeded to get snarky and say you don't need to bring your dog in for that. Mind you everytime I have my pup with me he likes to go into the store it's his thing. Anyway she took the poop sample that looked at my crazy and proceeded to fix her mouth to tell myself and my mother you can go now in a rude tone. We left perplexed because we were told over the phone that we had to the pay for the test but we figured maybe we pay after we get the results since we were dismissed so fast. Couple hours later before they closed I called to see if the test results came back. Come to find out the stupid receptionist we delt with never gave the sample to be tested then proceeded to lie to another employee that we originally spoke to on the phone about coming in to get the test done, saying oh they just walked off and didn't pay. On top of that she threw the sample away and the test was never done or accounted for. A complete waste of my time and I needed the test done that day (may 28th , 2025) because the place I was going to board my dog while I'm on vacation required the poop test for the stay. This staff member was not professional , had a nasty attitude and clearly doesn't know how to do her job correctly. And lying on a customer is unacceptable how does someone like that even get hired? Just for experience alone 0/5 stars read more

Twice Banfield pet hospital gave our dog a parvo shot and she got an allergic reaction to it. We paid extra for them to give her an injection so she wouldn't have a reaction. 3 hours later she welted up and had a bad reaction. The dr already left Banfield so we had to take her to emergency in Modesto. Never take your dog to Banfield in tracy. read more

Banfield Pet Hospital - Never take a dog to banfield hospital in tracy again. - Veterinarians Near Me - Tracy, California

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I have been using Banfield for years for many pets, I moved to the Tracy area so I began taking my cats to the Tracy location, well a couple of weeks ago I brought my healthy cat in for her teeth cleaning and two weeks later, I had to have her put down. They put my cat under anesthesia when they shouldn't have, I brought her back in twice during those two weeks because she was lethargic and wasn't eating at all, they kept her all day and gave her fluids both times , they didn't suggest any other tests to find out what was wrong, I was watching my cat die. I then brought her somewhere for a second opinion and spent $1000 dollars to try and save her but it was too late ! I brought her home and she continued to suffer so I made the decision to let her go three days later! It broke my heart but I couldn't watch her suffer anymore. I don't normally write reviews but I've sent two messages to Banfield and they haven't responded at all, that's why I'm writing this review to warn you all not to use this location.! Personally I won't use any location again and I will not recommend them to family or friends! read more

Banfield Pet Hospital - Mia RIP - Veterinarians Near Me - Tracy, California

Since August 13,2021 I have brought my 6 year old male dachshund to Banfield three times. The original visit was for a front leg injury after a jump off furniture. Dr. Marsha Villarroel treated him. As a result of Covid, you are unable to speak with the Vet prior to an exam or be in the exam room. NO EXCEPTIONS. I told the front desk person that he had an intermittent limp and wasn't eating well for several days already. I also asked for a Cytopoint injection for his grass allergy as he was scratching his belly so badly he had wounds. After his "exam" Dr. Villarroel informed me that she noted no signs of pain or injury in my pet. She did note his "hips felt tight" and because he was overweight that he might have arthritis. She talked me into $80 worth of medications for joint disease and sent us on our way with no offer of pain medication or any answer as to why he was limping on a totally opposite limb. I wanted to make sure they remembered the Cytopoint, so I asked if he got it and did she see the wounds from scratching on his belly? She replied that she didn't look at his belly! How do you examine an animal and not look at their entire body? This Vet was SO concerned about exposure to Covid that she stood about 20 ft. away when she spoke with me. She thanked me for understanding that I wasn't allowed in the exam room and actually had tears in her eyes explaining that she would soon be visiting her elderly parents and did not want to expose them to Covid. This Vet needs to be in another line of work. I am in the health field myself and can appreciate the need to be cautious, but if you cannot be reasonably professional and show empathy in your dealing with concerned pet owners, you need to choose another profession. On August 16th I returned to Banfield with my pet because he continued to refuse food most of the time and I was concerned he was in pain. He was very inactive and somewhat lethargic. He continued to limp on his front left leg. This time he was examined by Dr. Kimery who noted a very definite area of discomfort in my pet's leg and X-rays were taken that ruled out any fracture. He was diagnosed with tendonitis and sent home on an anti-inflammatory and gabapentin. Dr. Kimery was the total opposite of Dr. Villarroel. She was very kind and compassionate and sat down next to me to discuss Ollie's exam findings and plan of care. We were hopeful his appetite would improve with pain relief. On 9/5/21 I brought him back to Dr. Kimery again because he continued to refuse food, had lost 2 pounds ( a lot for a small dog) in 3 weeks, was lethargic and inactive, and had now developed this weird nasal discharge, redness around his nose and swelling of his muzzle. Dr. Kimery discovered enlarged lymph nodes under his jaw and his lab work was abnormal. She believes his previous injury was the red herring here that brought us to this more serious situation now. She encouraged me to take my pet to an emergency hospital which I did immediately. They are ruling out lymphoma for my sweet beloved boy now. We are heartbroken. Perhaps if Ollie had gotten a thorough exam originally and perhaps if I was able to speak with the Vet prior to his exam, she might have gotten a clearer picture of what was going on with my pet. Today Banfield corporate called me to discuss my experience. I have had the Optimum Wellness Plan for both of my pets for at least 5 years paying over $140.00 per month. After relaying all of my recent experience with Banfield, as well as my displeasure with how visits are being handled due to Covid, I was told (I am paraphrasing here) "that it seemed we weren't going to come to any resolution and perhaps I should take my pets elsewhere." Well Banfield Pet Hospital, I will be doing just that! Dr. Kimery, thank you for treating my pet and myself with concern and compassion and providing Ollie with the best care available to you. I will always appreciate the time you took with my beloved boy as well as his worried Momma. Banfield Corporate, you should be ashamed that your representatives would EVER say that to a pet owner going through such a horrible and frightening experience with their sick pet. Shame on you Banfield read more

I'd love to give 5 stars but due to one Vet Dr. Simran Kaur, I cannot. She should not be a vet in a clinic that caters to all dogs and cats. She needs to be in a small dog clinic at the most. She is very unprofessional, and deathly afraid of dogs larger than 10 pounds! This does not make for a good visit for any dog. Further, her prejudice towards larger dogs reduces their care dramatically to the point of looking at changing facilities. We have the Banfield Optimum Wellness Plan and knowing Dr. Kaur is horrible with our pups, we purposely make appointments with one of the other doctors. Sadly because of Dr. Kaur's fear, we have to pre-medicate them prior to an appointment and have to pick up meds from the clinic prior to an appointment. But, since she is on duty and has to issue the meds, she refuses and tells reception that we can't have our comprehensive appointment at the day or time we had scheduled!! This is beyond bad and this woman needs to find another profession! We are also planning on placing a complaint with the California Veterinary Medical Board against this woman for neglect and causing harm due to that neglect! I really hope the upper management see's this and does something about this woman! read more

I've been a Banfield customer for years. This location was terrible charged me $98 dollars for an anal gland expression (rip off) and then did an exam that I didn't ask then to do. If they would have checked my dog's records, they would have seen that she had her yearly exam 3 months ago. If they would have told me over the phone, when I booked, I would have never paid that much. The Banfield locations in San Jose are much better than this Tracy location. Never going back again. read more

I recently returned as a customer to Banfield I happen to be in this area so I made an appointment. I typically take my dog to SJ and the way everything was handled was just different never once did I talk to the vet only to the tech person. My dog came home with a huge bruise on his neck I'm assuming from them drawing blood it's common courtesy to let the dog owner that might happen. The front desk person was nice but other than just from reading other reviews I will never bring my dog here to this location. My dog has a separate insurance and I needed the vet to fill out the orthopedic form and he noted something that was not normal never once came out to tell me what it was. The worst experience with this location. I have always been able to ask questions and talk to the actual vet but that was not even an option everything felt so rushed! They really need to re consider how they handle things at this specific location. read more

What are the hours that they close because On Yelp says closing time is 7pm. It's 6pm and I'm calling to make an appointment but it says the office is closed. Update your hours on Yelp! Or did they just turn off phones? read more

Don't go to Banfield!! My family dog, a tiny black dog that looked like a teddy bear, went in for dental work and came out dead, you can imagine how incredibly upset my family was finding that out. We pay so much money for these doctors to not give a shit about how much dosage of anesthesia they should be administering, these people need to get fired! No one can replace our dog, i don't know how these people can sleep at night knowing that they took away something that was pure love, that dog was an angel!! looking at the reviews here, it's almost a common thing for dogs to almost die here, they need to go out of business!! read more

Very bad in scheduling appointments. Cancel appointment with some random reason Very rude over the phone. and racial too.

Very shocked to see such low ratings my experience with them have been phenomenal. When I first got my puppy Hussle I knew absolutely nothing about owning a dog but the people with Banfield sat and patiently talked to me for a while. They talked about the shots, and different foods , collars and leashes, treats etc etc you name it we talked about it, and I just appreciate them for the consistency. read more

This is the second Banfield that I've taken my dog to and once again she had an allergic reaction to the shots that they gave her and the allergic reaction started when she was under there care and they still sent her home!! If it wasn't for my in laws my dog would be dead! They had to take her to another hospital because Banfield couldn't help them. This is complete bullshit!!! Never again will I take my dog to a Banfield because they are unprofessional and everyone on there staff should be fired!!! This is ridiculous!!!! And I am going to call and get my money back because they did not do there job and did not help her one bit! read more

I had a monthly plan set up couple of years back for my dog and couldn't wait to finish that contract. The doctor Nagaraj was extremely rude and scary I had night mares about veterinarians for a long time. But since 2013 November dr Nagaraj got kicked out because of his rude behavior to clients and new doctors have come. They are extremely courteous and very gentle and sweet to people and animals always. I have all my three dogs on wellness plan with them now. Finally I got over the fear of veterinarians. read more

Worst Vet Clinic we have interacted with. Super rude receptionists. Doesn't work well with people's financial circumstances and over charges for basic necessities. Does not communicate effectively when information is needed. Adds additional charges for the slightest inconveniences on their end. Overly expensive. We will not be returning. Please safe yourself the hassle. Makes taking my dog to the vet frustrating and exhausting. read more

Been going here with my German shepherds for almost 3 years now. It was bumpy in the beginning due to the high turnover rate but now I can truly say that this banfield location is like a huge family! My dogs are under extremely great care. The relationship that I have with both of my dogs' vet and the technicians have been so amazing. I bring my dogs in for a lot of vet care, and the welcoming as well as the support that I have from this team to ensure the best possible health for my dogs has just been top-tier. From the front desk ladies to the vet technicians all the way to the doc, this Banfield location is by far one of my favorite hospitals that I've ever received care from and they definitely need to be recognized. read more

Ugly place in TRACY CA. I took my dog for a deep teeth cleaning , previous appointment . When I got there they took my dog and put a muzzle, after seven minutes they brought him back saying that he was already examined . The curious was that they never pulled out the muzzle for the examination and they told me that I have to come back another day for deep cleaning . They charged $ 55 saying that they gave to my dog a deworming drops ( I TOOK MY DOG FOR DEEP TEETH CLEANING not for WORMS ). I didn't get the teeth service for my dog that I was waiting for a week , rather what I got was that they pulled $ 55 from my pocket for seven minutes examination and a supposed deworming drops that I never asked , they never advised me And I never saw. NO PROFESSIONAL PLACE , BE CAREFUL. THEY ARE THIEVES . read more

This is located inside Petsmart. Had to come here to get Hills prescription food for my kitty. Seems like they are a family run (maybe husband and wife team?). They asked us to show them our vet's recommendation before they would issue us a special card that we could use to purchase the prescription cat food, without this card Petsmart would not allow us to check out. They made some small talk and gave us the card, they were not super friendly, maybe because it was the end of the day and they were closing.. .‹(*¿*)›.- This is the only place that sells the prescription food so we will have to come back unless we can find it somewhere else. read more

I was visiting family out in Lathrop and this Banfield was the only one near by. I had to make an appt to get my little malti-poo-pom puppy checked cause he was feeling ill and vomiting everywhere. I was speaking to this indian receptionist and she did nothing but give me attitude. ABSOLUTELY RUDE! Then she had me speak to some indian doctor about my puppies situation..... AND he was RUDE! He didn't even bother asking me how I was doing. He was practically yelling at me while asking me questions. He was giving me so much attitude that I was ready to report him. I've had a very good experience w/ other Banfields in other places especially from where I live but this one I can't say I have.I cannot explain how upset I am about their costumer service! I hope all these rude people get fired! Nice costumers do not deserve to deal w/ RUDE receptionist and/or doctors! I WOULD NEVER NEVER NEVER NEVER RECOMMEND ANYONE TO THIS BANFIELD. HORRIBLE COSTUMER SERVICE! RUDE RECEPTIONIST + RUDE DOCTOR = UNHAPP'Y PET! read more

I took my VERY healthy dog to this quack for his annual vaccinations. The first thing he did was HURT my dog during the initial examination. Then, the vet had a quick glance in my dogs mouth and told me he needed a thorough cleaning. He wanted more than $400 for the procedure without every really justifying it. My poor dog, whose teeth were in EXCELLENT condition as per every other vet we took him to, was trembling as a result of this jerk's abusive handling. He tried to bully my wife into getting the tooth cleaning, but I spoke up and told him he was not laying a finger on my dog. We immediately left. This guy is TERRIBLE! The vet was rude, condescending, and made the mistake of assuming we knew nothing about our dog. Guess what, dude, we probably know more about our pets than you ever learned from your craptastic weekend at veterinary school. And like another reviewer, we had an appointment set for us before they were even open. WTF? Don't you know your hours? This place is a sham. If you hate dogs and cats, take them here. If you're itching to give your money away, do it here. If you want to assure your pet's health and safety, look elsewhere. read more

I trust the health and welfare for all 5 of my dogs to Banfield. We love our vet, Dr. Nguyen, at the Antioch, CA location. We had to move from the Antioch area to Stockton and decided to try the Banfield at this location -- Tracy, CA. We are very disappointed. The veterinarian care is top notch, but the customer service is HORRIBLE -- specifically relating to the front desk person, JESSICA. I received an email asking us to call because there was an issue with our last payment. There was an error, and I immediately called them to fix it. When Jessica answered, she was pleasant, but the minute I asked her to do something like bring my account current, she was all about "you need to call corporate," "I can't take payments." Well, why the hell did you send me the email to call you? I personally do not like customer service people who think their job is to only tell people what to do. I will no longer bring my dog to this location, and I will be speaking with the Antioch location about transferring my dog there. I'd much rather have a long drive than deal with this crap. Listen, people, stay away from this office. read more

If I could give "no stars", I will! Never would I go to this vet, EVER! I took 2 of my dogs here last week. One had a broken tooth, and the other needed to be updated with his shots. They told us that since we were doing a lot of things for the 2 dogs, they will waive the office visit for the one dog. So I took my dog (the one with the broken tooth) Monday morning and I was told to pay $400, and this includes an office visit. I asked them why since they said it was supposed to be free and waived? The vet said that he had to do a lot of things extra to my dog and that he should have charged me more. He also mentioned he took out 3 teeth, he only gave us 2 back. I said where's the other? He said, "oh, I said 3 because the one tooth was in pieces so I had to make extra effort to extract it all". Overall, with my 2 dogs, I've paid them about $550. I was treated very rudely here by the vet himself. They did give me a refund but after being subjected to being treated like I didn't know anything about their procedures. First of all, I would have just paid them gladly for the office visit. I've already spent so much anyways, as most dog owners do. He was the one who mentioned it was free. These people prey on our feelings for our pets. I hope that Banfield would heed our comments here and get rid of this damn doctor! ***NOTE: This review does not include the grooming salon nor the actual store itself. I have plenty of good comments about the salon and of the Petsmart store staff. I will still go to this location but NEVER to Banfield. read more

I have had the exact opposite experience at this vet and I am freakishly protective of my dogs. We have three poodles and I have taken them in for nail trimmings, shots, annual exams, a cat scratch to the eye, a weird rash, an ear growth, a knee injury, and most recently a seizure over the last year we've lived in Tracy. Worse than kids, right? Originally, we went there because they were the only vet open on Sundays, but we keep going back because the people who work there have been really awesome to us. Dr. Nagaraj is a nice guy and has been really helpful since we've been going to him. He's been flexible with price and is always available to see us even when we show up unannounced and panicked (you would too if your dog had a seizure and you didn't know what was going on!). He's waived office visit fees and given us samples instead of charging us for meds. He's the coolest vet we've ever been too. We spend a lot of money here because we're insane and have three special needs poodles, but not because we're getting ripped off. Being charged $17 for a nail trim at my last vet (when I never even asked them to trim nails) was a rip off. The prices quoted here are actually better than two other vet offices we have been to (for a knee surgery, teeth cleaning, and growth removal). I think the complaints about price are BS. They have reasonable prices here. And the staff are so good with the dogs and I feel like they treat them well when we're not with them. I don't have any fears leaving my animals with this office (other than the general worry of having to leave my dog at a vet) and I trust they are in good hands. They have good hours and availability. We've never been unhappy with this office. I think the problem some people may have is that they assume a Banfield hospital isn't a credible vet and are already set to dislike the place before they even walk in. People don't even bat an eye lash when they are quoted thousands to fix their kids teeth, but being quoted a few hundred for a teeth cleaning that requires sedation is outrageous? Don't have animals if you can't afford the bills that come with them. And don't hate on this guy because he doesn't work for free. On that note, if you're nice to the staff, I have found them to be very nice in return. If you give Dr. Nagaraj a chance and get to know him a bit, he's a cool guy. I've always received good service and we have been very happy with our relationship with the Banfield in Tracy. read more

We normally go to the Dublin location and received good service and care for over seven years. I was shocked after visiting the Tracy location and I was completely dissatisfied with my visit. My dog (Miniature Schnauzer) was not feeling well. The doctor presented me with a treatment plan that cost over 1,500 dollars. He said he was not sure what the problem was and needed to test, do x-rays, blood work, run IV fluids, and may more. After arguing with the doctor for over 30 minutes I came to understand that there were likely two possible illnesses. The treatment for both potential illnesses was under 150 dollars and neither would do any harm or have any side effects to my little dog. The doctor kept saying that it was his job to tell me all potential options of treatment and I could make the decision. I told them that I was never made to feel so uncomfortable at any of the other Banfield locations. In the end I went with the 150 dollar cure which worked and in 2 days my dog was back to his normal self. I was angry after leaving this facility and felt like I was almost swindled. It seemed like the doctor wanted me to agree to many unnecessary tests to help pad his bill and bottom line. I can't confirm the motivation of the doctor or even if this was actually what he was doing. However, I can confirm how I felt while I was there and I was not a feeling I will ever put myself through again. I would rather drive over an hour to another location open on Sundays than go back. Thank you but No thank you Tracy Banfield and from the other comments it appears to be a universal opinion. If you like your animal I would recommend you take them elsewhere. read more

I love the exceptional staff at Banfield Pet Hospital. The Veterinarian did a great job on my pet's Canelo Gomez's neuter surgery. There was no sign of any visible sutures, clean/little incision, as if there was no surgery that occurred at all. I highly recommend Banfield Tracy. read more

Banfield Pet Hospital - Canelo Gomez - Veterinarians Near Me - Tracy, California

I can not believe how rude this vet was! I took my cat in because he was having issues urinating, he kept going to his box about 10 times in 2 hours but he was not uriniating. I was very worried so I made an appointment and they took me in the save day. I was so relieved! When I actually got there, I signed up for the insurance (I was already planning on this) and she goes through all the paperwork and I finally see the Vet. He never even asked me what the issue was or why I took my cat in! I kept trying to tell him but he just kept talking and his accent was so thick he was very hard to understand. When I would try to paraphrase him, he seemed to get very angry and started telling me that I would have to come back the next day because he didn't have time to do all the tests that needed to be done. He proceeded to pressure me into more tests that the insurance doesn't cover. When I asked if it was nessasary he seemed to get angry. I just did not feel good about this vet. Now that I read all the other reviews, I'm canceling my appointment for tomorrow and I'm going to drive an extra 30 miles to take my cat somewhere that cares about animals!! DO NOT GO HERE!!! read more

Just horrible we have the pet insurance through banfield and we dropped our dog off for our 9am appt and called several hours later to see if he was ready. They said he hadn't even been looked at meaning he has sat in a small kennel barely able to move that whole time no water and not able to go to the bathroom. Animal cruelty ! We are canceling our insurance and will look for a vet that will love and appreciate our animals like we do! read more

I did a walk in today and everything went great. Everyone was super duper friendly. I like that they tell me the prices for everything and are keeping me well informed throughout the whole process. Two other vet places I went too in Tracy kept me in the dark until the very end and I thought that was common practice until now, plus they reviewed everything with me such as alternative medication options, alternative ways to go about the visit based on what my dog needs and what I can afford, and they also gave me information to take home so I can read about the medicine they gave my dog and information about the type of infection on my dogs foot. The vet and nurses all showed great respect to me and my dog and were really great at being patient with my dog since he has a fear of heights. I will recommend this place to others. Also if you go on there website, if you are a first time visitor you can print out a coupon for a free office visit & consultation. read more

The vets at this Banfield are good but certain members (not all) of their staff are so horribly rude. They could care less if you bring your pets here or not. And they will even tell you that themselves. If they don't care one bit for we their clients then how can we be sure they care about our pets? I really like the wellness plan or I would find another vet for my cats. I plan on researching the area to see if there are any others that offer the same type of plan so I can start taking my cats else where. Or perhaps I'll drive further to a different Banfield if there is one close enough and their staff is more professional and polite. read more

I had doctor Smiley. Her and the staff were great. Receptionist has a great sense of humor, the assitant/nurse is patient/good natured, and the vet was straight forward with me. It pleased me that this vet did not sugar coat my cat's condition with me while at the same time, were polite and sympathetic about the situation. They gave me lots of options based on my cat's needs, my budget, and also with what I'm comfortable allowing. They also gave me time to think things through and did not try rushing me out. I suggest the Wellness plan. The idea of paying *rounding up* $30 a month for 12 months made me nervous at first. But the wellness plan comes with A LOT including free office visits. My bill would have been very expensive today, but after paying what the plan did not cover, and doing the math, I saved over $300 today and more in the long run. I'm extremely satisfied with the way they treated my cat today. On another note, my girlfriend came along as well. She has a dog that was recently brought in. After dealing with my cat and I, I felt more satisfaction when each the receptionist, nurse, and vet turned and ask her if her dog was feeling any better and asking her if she had any more concerns or questions. She was not expecting any attention since she only came along as company for me and we both very much appreciate that they asked and showed concern. read more