Finally got to visit the newly renovated shop. Brand new flooring, new tables and chairs, and new ice cream cabinets. It is very clean and much more appealing than the old set up. It was a busy Saturday night and there were two employees working. The line was constant but the wait wasn't bad at all. The employees knew what they were doing and worked quickly to get orders made. This store offers sugar cones and regular cones dipped in chocolate and sprinkles. This seemed to be popular with the young kids. They also have a special where you get a free waffle cone with any double or triple scoop of ice cream. They have a large freezer with ready to go cakes and pies, as well as prepacked quarts. They usually have a wide variety of sizes and flavors of cakes and will even write a message on it for you. On the 31st of each month, single scoops of ice cream are $1.70- it used to be $1.31 but I guess not even ice cream is exempt from inflation. read more

I prefer this location over others I've been to only down fall is parking. The app has good deals. Service here is good and faster then most baskin Robbins I go. I like that the receipt has coupons you can use on your next visit. Pretty clean, gets busy often. I was looking for a water fountain or cooler to drink water after my ice cream but couldn't find one, that would be nice to have. Maybe I wasn't looking hard enough tho. read more

We love coming to this Baskin Robbins!!!! Great customer service and great deals! Of course great quality ice cream we come every 31st to get $1.50 scoops of ice cream. My husband goes overboard and I am happy with my one scoop of chocolate ice cream. Very satisfied with my chocolate and my treat I look forward to every 31st of the month. Great employees and very happy and hard working. We are the regulars and part of the ice cream family there! Yummy treats on a nice hot summer day like today read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Kaneohe, Hawaii

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I've been a fan of baskin Robbins for quite sometime but this one is situated near a high school and right by a satellite city hall. It goes without saying, it's a highly trafficked area where this particular BR is situated in. Seating is difficult but the service was great. Didn't have to wait to long and the employees are always courteous. There is something about the ingredients to baskin Robbins ice cream that just isn't cutting it anymore. Maybe I've just been exposed to great ice cream places in recent years of my life or the establishment has changed... read more

Loved it as a child and I love it just as much now. Cotton candy and cookies and cream are always the best! The workers are nice too. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Kaneohe, Hawaii

The go to neighborhood ice cream shop. The sundaes are great. We buy a bunch of prepacked ice cream to go. Super convenient.

There aren't a lot of ice cream parlors on the windward side so BR is usually it! Subscribe to their online club (free) and get coupons for buy one cone, get one cone free every month. read more

Horrible. The milkshake was all milk with about a teaspoon of ice cream. I recommend a place like Dave's.

Awful. Absolutely awful. The kids who work this place know nothing about customer service and don't even seem to care. Our ice cream order was completely wrong. When we got it home, we discovered that our ice cream scoops had been mixed up, so half of my ice cream got combined with half of my stepdad's and so on. It's just ridiculous. How do you mess up orders as simple as "put two scoops in the container"? Simple. They just don't care. We will be contacting management about this, if we can reach anyone IN management. read more

Best Baskin Robbins location. Clean and fast! Love it. Aways happy to get my BR fixes.

Horrible service! I hate when workers decide their conversation is more important than helping customers. Whoever was working Monday evening at 6pm horrible job with customer service read more

We went for the special 1.31 for a scoop of ice cream!! A great deal they will be having on the 31st of each month. We were able to sample a couple of new flavors that were available but stuck with mint chocolate chip and chocolate as our usual. The atmosphere was fun and inviting the cashier super friendly and patient. I have 2 little girls that couldn't make up their mind and she was even reminding me of the deal and they could get two scoops! read more

Baskin-Robbins - Great deal! - Ice Cream & Frozen Yogurt Near Me - Kaneohe, Hawaii

My normal experience is pretty good but today... I went with 4 other friends and we all ordered waffle cones with double scoops of ice cream and how are waffle cones soggy? They were terrible! We've never had soggy waffle cones... and when I complained about it to the counter girl... she said that was normal... umm no! Soggy waffle cones is not normal!! Super disappointing! Quality control definitely needed at this branch at the windward mall!! Terrible! read more

Love the Mocha Blast blended drink. Quart size take home also delicious. Everything so scrumptious.

I called yesterday to order a birthday cake last minute. The gentleman on the phone was so friendly and helpful! I lucked out too, because they happened to have the flavor I was looking for (Mint Chocolate Chip Ice Cream Cake). I needed a large cake too, to feed a bunch of folks. He put it on hold with my name. When I got to the store, he welcomed me with a friendly smile, showed me two mint chocolate chip ice cream cakes and let me write down the wording for the cake (in Hawaiian) for him to complete with blue frosting. We had a 15 minute drive home in traffic, so I put it on the floor and turned on the air conditioner. The cake was fine when we got home, it fit into our freezer (thank goodness!) and everyone enjoyed it later in the evening after dinner. Excellent customer service. The cake is - as you'd expect - expensive, but worth it for a special birthday! Thanks B&R!!! read more

I have always loved Baskin-Robbins, the ice cream is always delicious and it is perfect for a mid-day or after dinner snack! We have been going to this location since I was very little since it is right up the road! However, the cleanliness and service has definitely decreased over time. The store is not too big, but has a reasonable amount of tables and chairs, it is never overly busy. The chairs are usually scattered around, the tables are not necessarily the cleanest, and the floors are not very clean at all. They have a good stock of ice cream and a referigerator section that is almost always full. The service could be friendlier and portions could be bigger, they have definitely decreased over the years too (but whose hasn't!) The prices are a little crazy, especially for hand packed to go quarts and half gallons, but I do love their 2 scoop hot fudge sundaes, it doesnt get much better than that! read more

LOVE Baskin-Robbins ice cream. HATE this store's lack of customer service and cleanliness. We've lived about 2 miles from this store for a year, so we go there about once a month. Scoops are average-size. Price is expensive for what you get but sometimes I just need my BR fix (and that's the cost you get at all BRs). However, aside from the OPEN sign that isn't lit half the time (so you have no idea when you're driving up if they're actually open or closed) and the lack of cleanliness, the kids they have working the counter appear to have never been trained in customer service. I had the worst experience tonight and, without going into detail, suffice it to say I will be going to the BR on Hickam from now on. This poor excuse of a BR store will no longer be getting my business or my money. P.S. There is parking and you can usually find a space here or there, but the spaces are very small. Agree with other reviews, the area is run down. Lock your doors. read more

Always love getting ice cream here, it's just conveniently right across the street from me. They have a cappuccino blast original that I absolutely love but am very picky about. They make it right absolutely every time. The customer service here is amazing! read more

not to friendly on the service nor did she care on presentation. she just scooped, handed it to us, rang us up and walked away. she did put on a "forced smile" though... read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Kaneohe, Hawaii

So, here's my problem....I love ice cream, I love Baskin Robbins ice cream, the girls here were super nice....but when did baskin Robbins get so expensive?? Their cakes and ice cream are a little overpriced and what's worse is that they don't have some of the same cakes as they do on mainland. That's my true disappointment since their prices compare with other ice cream shops. I also think I hold onto the shop for sentimental reasons but as I get older, the ice cream doesn't quite hold up to other shops, especially mom and pop homemade ice cream parlors (kind of a different category, I know). read more

This place has quick and friendly service! The girls are always happy and efficient in completing my order! I've been to a lot of ice cream shops but this one is definitely cleaner and more organized than most. Whenever I'm in the windward side, I always stop in to get my fix! read more

Came here on Veteran's Day to try the Camo Ice Cream. Come on, if you serve camouflage ice cream you have to be military friendly, right??? WRONG! I'm a veteran, and so I assumed that Baskin Robbins would be offering something to our country's service members (on Veteran's Day of all days), especially since they were heavily marketing their Camo Flavored Ice Cream of the month. When I asked the server if they had any discounts she exclaimed, "No." Not no, sorry about that. Not, no but I'll ask my manager. Not, no, but I can give you 10% off. Just, "No." I think Baskin Robbins should pull their camo ice cream off the market if they don't cater to military, but profit off of military related products. Granted they are donating 10 cents of each sale to the USO (whoopdedoo). I guess that counts for something, but come on BR's, you can do much much better than that, ESPECIALLY, on the ONE day of the year that pays tribute to Veterans. So so many other establishments show their respect, but today your lack of generosity was so offensive that I will probably never visit another BR for as long as I live. read more

We've lived nearby so going to a neighborhood desert place is a good walk. The employees know me & generally guess the order. Three stars because their soft serve machine broke & they haven't fixed it in nearly 6 months & counting. Really? An ice cream place without soft serve? read more