I would give a higher rating but I had a bad experience here this evening and so here I am writing a bad review which I rarely do. I came in tonight with my family and I ordered a brownie sundae. In the employees defense it is loud in there and hard to hear but she was a bit rude when she had to repeat herself about what toppings it came with and what to order. I mentioned wanting hot fudge (maybe she didn't hear) but she looks back at the menu and rudely says to pick other toppings besides the ones it comes with which is whipped cream, nuts and a cherry. So when it seemed to me by her reaction that hot fudge wasn't something I could get I said okay marshmallows then. I go outside with family to eat it and see no marshmallows. I also got a closer look at menu from outside through the window and see that hot fudge IS an option for topping. I then go back in and say since I didn't get my marshmallows can I choose hot fudge to be put on it. I mean it is a sundae lol. There's no hot fudge or marshmellows. So she says I need to pay extra and that the marshmallows are in there. I then say okay whatever I'll pay the extra $1 for fudge (that wasn't even warm btw) which brings my $7 sundae to now $8. I go back out and eat my sundae and there is not 1 marshmallow in it but it really wasnt worth it to me to go back in while it was busy and wait to get my refund of $1. Instead I'm on here wasting my energy bitching about what should have just been a better experience out with my family for a treat. Amber was the person I dealt with and not only was she rude and more condescending than helpful but she lied to me about what she put in the sundae (there were no marshmallows) and to top it all off she/they charged me extra for fudge when I should have just been allowed to get it as my topping to begin with (at no additional charge). In all of the years that I have worked in customer service I could never imagine treating a customer in the rude manner that I was treated with tonight. Hopefully she gets additional training in customer service or finds a different job doing something that doesn't involve dealing with customers so that others dont have the same crappy experience. read more

A tried and true ice cream place in Kapolei, a perfect complement to the first shopping center in the neighborhood. They have such a wide selection of flavors and offerings, one always has to consider them when hungering for ice cream. They also have ice cream cakes and pies too. read more

Everyone got what they wanted, everyone got their sugar fix for the night, and everyone had to wait a bit to get it. Why? Cause this B and R was crazy busy! I was shocked. I wasn't sure if it was cause there was some kind of crazy deal or something but everyone seemed to want ice cream on a Friday night. I have never seen a B and R that busy. Well, everyone knows what they are going to get right? Yeah, so I really don't have to explain it.... I guess what they say is right, location location location, this B and R was scooping up (pun intended) 089/365 creamycoolgood yelp challenge read more

Their cones were stale! And as we were enjoying our ice cream, we noticed that the workers do not wash their hands, use the same dirty rag for all of their surfaces and they touch money and then touch ice cream right after. They were also touching their hair too. Please review sanitary protocols with the workers. Mahalo. read more

The waffle cone was stale and the ice cream is fair. Very disappointed! I would never go back. read more

Been here a few times. Most times the girls behind the counter are nice and courteous. Tonight though there was a girl with bleached hair that was a mess. Haven't seen her there before but was rude as far as giving service goes. She didn't respond to any of my common social cues like, "thank you" and "have a good night". She just stared blankly into another realm. Cool... I'll just talk to myself. Need better training to give customers a better, more welcoming and inviting experience. It's proven that that would keep customers coming. Customer service 101. I'd recommend skipping this location and hitting up a different ice cream spot or something. Not worth the attitude for frost bitten ice cream. read more

Love love the place. My favorite ice cream! The place is small and cute. It's always packed and busy. The employees are fast and kind. The only issue I have is that there should be a ticket to pull for service. Everyone stands around trying to figure out who is next or who's turn it is. But that's it. read more

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Ice cream is the common cure for 98.95% of life's problems. Did you get into a fight with your other half? Drown your sorrows with ice cream! Did you ace your final exam? Go celebrate with some ice cream!! Get stuck on a deserted island with your worst enemy? Use the tactical method of offering her an entire ice cream cake to celebrate your newfound bff-ship, then secretly laugh as her butt slowly grows bigger than Charlie Sheen's ego!!! Yay, for SWEET revenge!!! But seriously, Baskin Robbins is awesome. Go treat your enemy to some ice cream. You'll thank me later! *virtual high-five!!!* You're welcome. read more

I scream, you scream, we all scream for ice cream! Sometimes, you just feel it and you can't deny that fact that the addiction is strong and you must feed that itch before it sort of consumes you - at least that's how it goes. Feeding the addiction almost seems like it's a monster all on its own sometimes. Probably you haven't seen mine just yet. Lol Ice cream is great regardless of when and where you have it. I've been to this Baskin Robbins location before. Whenever I come to Kapolei and needing something sweet, delicious, and definitely satisfying the sweet tooth, Baskin Robbins can be the solution you are looking for. While there is a McDonald's nearby that serves up $1 vanilla cones and hot fudge sundaes at bargain prices, sometimes you just want more. Much more, but at a family friendly price you can live with. Ultimately, it was decided that Baskin Robbins won out and I came here recently during a July 2016 visit for a Pokémon hunting adventure. At least that was the plan anyway. It was nice to have this Baskin Robbins location here in the heart of Kapolei, since it was pretty close to the Pokémon action that was essentially at the Kapolei regional library and the Kapolei regional park area, where you can see many people walking around with their phones. It was much like pre 2001, before the invention of the Apple iPhone and the smart phone revolution. Being that it was 2016; the grip of ice cream and playing Pokémon Go had its benefits, so it was a good rest stop to come here to Baskin Robbins for a nice chocolate fix at an affordable price. I was happy to find this fix quite nice and made my day much happier. The overall experience here, as usual, quite nice and appetizing. It's nice to get into air condition after you've been out in the elements for a while. You can see the various assorted flavors that they had to offer. Once entering the store, you usually would see families and young children trying to decide what flavors they want and how much they want. Single scoop, double scoop, waffle cone or regular? It's all good really! I usually head for the regular chocolate, or if they have it, dark chocolate sometimes. The chocolate mixture flavors don't really bring out the simple essence of chocolate in ice cream, so I just stick to the basics and let my taste buds what up! Maybe it's because I'm just a lover of chocolate from way back when I was a kid. This Baskin Robbins location is nestled in the heart of Kapolei at the Kapolei Marketplace / Kapolei Shopping center at 590 Farrington Hwy. You can't really miss it, since the shopping center is right after coming off the highway. Like all Baskin Robbins, this one accepts major credit cards, which is always a plus for someone like me, as well as cash too. The parking here is good, since they are in a shopping center, but try not to be here during peak times and your patience will be tested a bit. If you are like me, TheBus route Country Express C and route 40 come through here and stops by the Kapolei shopping center. Usually Country Express C is faster, versus going through the airport, Pearl City, and Waipahu via route 40. The prices here are decent for ice cream, when you want that quick fix, but don't want to go to the store or Costco to buy in bulk. On that same day I hit up this Baskin Robbins, I had lunch at Ono Steak and Seafood. Baskin Robbins seems to complete the meal with some ice cream for dessert. Yep, it was the complete meal and Yelp helped, as I searched for a good ice cream place. While I didn't have wheels at the time, the logical choice would be to search nearby and out popped Basking Robbins for sure. I've been to McDonald's for their $1 cones many times, but Baskin Robbins ensures you'll have a better experience here with their signature flavors and classic tastes that's sure to win you over. The service here was good, average, and friendly. While my time here was short, I'd advocate that you should come here if you feel the need for ice cream and indulge yourself when you can and want to. The store itself is very clean and looks to be quite spotless, at least coming from what I see as a patron of this establishment. I would definitely come back whenever I am in the area again and it looks like I may be around regularly, as this Pokémon Go craze of 2016 continues on. Baskin Robbins is your quintessential ice cream parlor that has been around for ages. I remember growing up with this brand for quite some time and know it's quite reliable for quality and freshness of its ice cream. Check em out and your stomach will thank you for it. I guarantee it! 4.0 stars. Definitely a fan. Go get some! Support local! B read more

Somewhat Disappointed in this so called Baskin Robbins (BR) ice cream parlor. First, the service is never consistent. You have your young workers who know how to make a mean ice cream, then you have your workers that at their tender age require a hearing aid and apparently are trying to cut cost for the business by not giving you full scoops. Probably worried the business expenses would cut into their pay..!!..!! I do come here often as there ain't many choices in the area. You got Menchies if your looking for Fro-Yo...but no one else to meet those late night or hot summer cravings for good ol' fashioned ice cream. Tonight we asked for vanilla for a banana split and they had NONE. How do you not have vanilla??? That's a core flavor in ice cream universe. Last week we asked for chocolate for a banana split and apparently the hot Hawaiian sun melted it all away because there was NONE. Today's mint chocolate chip ice cream brand changed from their usual mint chocolate chip brand--they used to have the big chips but the brand tonight had more like smears of chocolate (must be where the chocolate from last week went!) not small chocolate bits. I've been waiting for them to serve the pineapple coconut, which they keep telling me they will have in a few days. More often it's the nutty coconut they have available. Haven't seen the pineapple coconut in awhile. It is Hawai'i and we love pineapples; bring it back please! The store does not have much room inside, so if you're claustrophobic go elsewhere. There is absolutely no place inside to sit due to its small rectangle like space. You can sit outside on the dirty nasty concrete-like benches if it doesn't bother you. But the homeless folks often use them plus it had all sorts of weird indescribable "things." However BR does not have its own table and chairs setup for its customers. Either that will cut into its profits or some type of safety hazard. Last month BR was selling the Whoopie Pie ice cream, where you pick your ice cream flavor and the scooped flavor is smushed between two beautifully shaped thick chocolate buns. Well at least that's the case in the Waikele BR. But not at your Kapolei BR. They said I have to buy their pre-made one with the flavor they've already chosen. I think not my dear BR worker! In closing, this place is NOT BAD, but it's NOT THE BEST either. If you can, take the short drive down to Waikele BR-do it! Plus the Waikele location has better customer service and clean tables & chairs inside....and it's roomier too. At these prices be nice to get better service...especially since we're not buying just one cone or the cheapest thing on the menu. read more

I've always liked icecream for dessert/snacks and baskin robbins fill that want in my time for sweet cravings. I specifically love jamoca almond fudge and the very berry strawberry! So do I recommend it, sure do! read more

Environment: 5/5 Employees: 5/5 Food: 5/5 Cost: 4/5 Accessibility: 5/5 Total: 24/25 Synopsis: My dad thought it was essential that he goes to Baskin Robbins for some ice cream. It never dawned upon me as to what the significance of getting mediocre ice cream for a premium price. Green Tea ice cream? What? When did they start making that? :O I was amazed. It was better than I thought, and you could taste real green leaves. Yum! The chain was clean and employees were very friendly. Environment: Very clean and inviting! Employees: Two employees were their working, synergistically! One greeted me upon entering the establishment and was quick to offer excellent customer service. Food: Pistachio Almond: This is by far my favorite. However, once I tried the green tea ice cream, this came in at a close second. Green Tea: Real leaves? Awesome tasting. I loved it!! One of my favorite green tea ice cream I ever had. Cost: It is a premium price for some of the ice cream that isn't the best in the world. So make sure when you come here, only buy the best where you cannot find anywhere else. I don't know anyone who makes great pistachio almond or green tea like Robbins. NUM! Accessibility: For the holiday season, finding parking was very easy. read more

The classic Baskin-Robbins experience- good for every type of ice cream need. The staff is young and spunky so that's a nice addition. read more

It's been years since I've been in a Baskin Robbins. How long has this chain been around, anyway? It sure is a happening spot in Kapolei. Saturday night, babysitting two young girls while mom and dad enjoyed date night (building karma for the future) ice cream was definitely in the plan to be "favorite auntie (and uncle)". First thing I noticed after the big line was a dirty, filthy floor. Seriously people! There was no storm rain....no excuse for the floor to be that visibly dirty. Please mop more often.....or at least swiffer mop. The staff was friendly and the line was serviced fairly quickly. I had some sort of lower fat aloha brownie flavor which was good. Kids happily devoured rainbow sherbet (funny how kids pick ice cream based on colors). Hubby picked his standard chocolate peanut butter combo. The kiddie cup was really a perfect size, even for an adult with a giant sweet tooth. Practically guilt free. The only seating available were the mall benches outside so cups would probably be the best bet for kids at this location. Personally I would rather go to Menchies but $10.01 for 4 kiddie cups at Baskin-Robbins.....I see why BR is so popular. Favorite auntie status? I'll have to check w/ the kids parents tomorrow. They passed out after their sugar induced high. read more

This place was my best friend when I was pregnant. My favorite part about Baskin-Robbins, as a whole, is that they have the greatest Rocky Road ice cream ever! I'm not a fan of the marshmallow cream, I much prefer the real thing, and boy do they have the real thing! Real marshmallows, yummy almonds, and the perfectly rich chocolate ice cream. Obviously, the hormonal flavor of the 9 months for me was Rocky Road, but I haven't eaten a flavor here I don't like. Between Pistacio Almond, Nutty Coconut, Mint Chocolate Chip, Winter White Chocolate, Lucky Mint, and whatever seasonal flavors they have, it really doesn't seem like you can't always find something everyone will like. Best part of Baskin-Robbins are their ice cream cakes. Whenever we have dinner parties, I usually opt to buy one. They're too good to have in the house without guests - I'll eat the whole thing myself! Plus, the employees here are usually helpful, but it can get super busy at this location from time to time, so beware. read more

This place usually always has a customer in it and it can get pretty crowded. I can get more icecream for my money's worth by buying my icecream at a grocery store, so I only come here for the icecream cakes. The cakes are pricey, but who doesn't love ice cream cakes? And they taste so good. One medium size cake can feed my whole family of 8 and we still have a little less than half of the cake leftover (to eat later of course!) The workers are good at writing messages on top and can add icing flowers too if you like. I also like how there are bday candles available too. read more

Baskin-Robbins - My sister's bday cake: chocolate mint icecream with chocolate cake - Ice Cream & Frozen Yogurt Near Me - Kapolei, Hawaii

Very HAPPY with the cake I ordered for my sons 2nd Birthday! I ordered the Mickey and Minnie luau cake and recommend their cakes for any occasion! I will definitely use them again! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Kapolei, Hawaii

Felt really rushed, the family was all not ready to order and there was no line. Maximum 4 people allowed so we waited for our family of 4 to go in together. boy came Out and with a big attitude and rushed 3 of us inside and attempted to make my 13 year old wait outside in the dark by herself. The boy took our order and then the girl rudely asked "well what did you order". we are from east side, shame on kapolei baskin Robbins, get your employees some customer service training, please and thank you. read more

Located in the Kapolei shopping center! Besides craving a cookie... I went on a dessert binge on my pamper myself day since I was off of work! I stopped by Baskin-Robbins to get my faaaaave, rainbow sherbet! Pineapple, raspberry, and orange sherbet mixed together... OMG yum yum! Staff was nice and the store is fairly clean... no wait which was even better! Lots of other available treats if you don't like rainbow sherbet (really?! how can you NOT like rainbow sherbet??)... a slew of other ice cream flavors, shakes, smoothies, sundaes, ice cream cakes, ice cream sandwiches, ice cream cupcakes, etc etc... read more

All I have to say is that Oreo Cheesecake ice cream is the best thing that I've ever had in a long time!! It's difficult for me to say because when it comes to ice cream, I'm very picky! Luckily BR gives free samples! Yay! However, pricing is just a little way too expensive for ice cream, you can go to cold stone and get pretty much the same price and for more and better selection and you can choose more on what you want as far as toppings go. Lots of parking space as well! As far as customer service goes, it's 'alright' the girls there are a little slow. No biggie though because there seemed to be a lot of customers that day, but it wasn't as organised. Cleanliness was good too, not much cake ice creams stocked, but their ice cream sure was! Thinking about this place makes me want ice cream all over again! Yummmmm! read more

Who doesn't love ice cream?! Since we're in Kapolei a lot of the time, Baskin Robbins is our go-to place if we feel our sweet tooth knocking on our door. I'm always torn in between flavors, but I go with my gut. Customer service is always great, and the workers here have so much patience when it comes to my 4 year old, who wants to sample every single flavor here, haha! read more

I rarely come here bc I feel like I'm lactose buttttttt when I do I usually just get a single scoop in a cup because its so pricey $$$! Goodbye money. Lol I think its like 3 or almost 4 bucks for a single scoop!!! But I usually get either... Mint Chocolate Chip Oreo Cookies N Creme Or ***CHOCOLATE CHIP COOKIE DOUGH *fave!! Oh and I like to get rainbow sprinkles on top! Hahaha i know, im such a kid :p :) ive had a milk shake before and its yummy but suuuper super sweet, i couldnt handle it haha Pretty good here, only thing is the price! Workers are usually nice and tentative. Located between CookieCorner and Sushi Bay. Lots of parking but the shopping center gets pretty busy!! read more

Baskin-Robbins - Mint choco chip with rainbow sprinkles! Single scoop. - Ice Cream & Frozen Yogurt Near Me - Kapolei, Hawaii

Review 017/365 Yelp Challenge 2011 This review is not really because of them, it's more of me. It is partly them though. I didn't read the back of the current 2011 Entertainment book coupons, #D49-D54. I walked in one day, bought the lowest fat scoop of fro-yo that they had, lemon blueberry flavor in a cup. The girl behind the counter told me that the Kapolei location was not participating and that the locations were listed on the back of the coupon. I would have to drive to Waikele if I wanted to use all of the coupons in this year's Entertainment book. The low fat lemon blueberry fro-yo was still delicious. I didn't realize that all Baskin and Robbins locations here didn't participate in the Entertainment book. read more

I love this location, and clearly other people do too because it's consistently busy. The staff here are very friendly and patient with their indecisive patrons to a fault. Sometimes the line can get a bit out of order when the store runs out of space during peak hours, but the customers have so far been courteous to each other. They have only ever been sold out of my favorite flavor (JAMOCHA ALMOND FUDGE!!) once. However their freezer is nicely stocked with pre-made ice cream cakes and ice cream quarts. read more

I ordered 6 drinks on doordash. One of my drinks had pieces of a bug and a whole fly. I called to make a complaint and the manager repeatedly told me that it was impossible and did not offer me any type of compensation or anything. She just kept saying it was IMPOSSIBLE. Then she brought up another customer who is a regular that specifically ask for flat lids not dome lids. Idk what that has to do with me or my complaint. ‍ read more

You really can't go wrong with ice cream in Hawaii! This place was decent. Nice staff and good selection of flavors. Our family would definitely go back! read more

My boyfriend and I came here a few times and every single time we came the customer service was trash. Especially from a specific employee with fair skin, glasses, and wavy hair. I think her name starts w/ a V. Not sure. Anyway-- I'm certainly not one to leave bad reviews let alone make the slightest complaint but the employees are never welcoming or friendly and they're always too busy talking to each other but we shrugged it off until tonight. We asked a simple question about how the milkshakes work and "V" rudely said, "choose any flavor" and walked away. Excellent customer service...lol. BR management, please re-evaluate your hiring process because it obviously needs work. read more

This place never fails to deliver my hubby's favorite ice cream. Always has containers of pre-made ice cream in stock to take home. Love this place! read more

Hours of operation says opens at 10am. It is now 10:09 and the doors are still locked. Very disappointing.

I called the health department on them. Need I say more? No I don't have to but of course I will. We went in there to buy a cake for valentine's day. The place was crowded with two families. Four girls were behind the counter. Two were assisting the guests. The other two were not. One was sitting on the counter talking on the phone. The other carried a large cake to the counter in the front of the store to frost. After she plopped it there chatty cathy on the phone asked her if she wanted some spam musubi. She then proceeded to FEED the girl who was decorating the cake. Yes you read correctly she FED the cake decorator. That was it. I was done in the joint. I approached one of the girls asking for the name of the two behind the counter. She informed me that those two girls were off the clock. I asked her again for the names saying that was not my concern. She did give them to me and I called the owner who really seemed apathetic about the whole incident. He apologized and told me to come back soon. If he had been more proactive, sincere, or even caring about the incident I would have let it go. Since I was not convinced he was going to do anything about it I called the department of health. I feel very bad for the person who received a valentine's day cake with spam juice drizzles on it. Oh...and as mentioned in a previous review the place is dirty. The freezers are dirty. The floor is filthy. Stay away from this place...far far away! read more

Yummy flavors, ice cream cakes are bomb, coupons on their receipts and app, and always hits the spot! This particular location is just so cramped and such a tight space. When they are busy, you can barely fit yourself in to order. It's a good thing there is outdoor seating! P.S. I understand the demographic of the workers there are all very young, but blasting rap music may not always be appropriate. Either way - both "complaints" don't affect my tastebuds! read more

Please take care of your employee, specially girls, they just scoop and feeling tired already and they don't give enough ice cream for what I had paid for, there is one guy that works there but forgot his name and he was really very good! he works 4x/wk...love him, he needed a pay raise for working hard....your ice cream was expensive especially when they scoop only a bit.... You needed to have a numbers for customers. read more

What can you say it's Baskin Robbins. .. I've always been a die hard cherries jubilee fan. The staff here is always super friendly and even when the line is out the door they always seem to get you out the door stuffing your face faster than lickety split. read more

What can you say bad about Icecream. They have all the flavors along with icecream cakes & pies. Gets busy in the evening. There are a lot of places to dine near by and stop here after dinner. read more

These clowns didn't have rocky road when I went in. Smh. What if I was a dying kid and all I could eat was rocky road and I needed some right away and the closest place to me was baskins, what then? Ima die, and it's all dey fault im ded read more

I would give 0 stars but the app won't accept that. Went here on Sat nite 8/25, ordered 2 cones, had a coupon for a 99 cent 2nd cone. Young local guy who was the manager rings it up & charges me full price for the 2nd cone. At first he claims the coupon is not good, we go back & forth, then he finally admits he forgot to input the coupon & can't take back the charge so he says I have to pay full price. I told him I shouldn't have to pay for his mistake. Rather than just letting it go, he takes back the second cone from me, which is half eaten! Unbelievable lack of manners & customer service! I will never be back to BR in Kapolei Shopping Center! read more

Very upset with the staff. Went to pay for a birthday cake on 11/3/14 @ 6:21pm. Literally, inform the staff that I am paying for this and someone will pick it up tomorrow 11/4/14. From when they open or by lunch. Left my name and company name on a piece of paper and made sure that it would be ready. The worker wrote on the cake and I verified it that evening, paid for the goods and left. Next day, my staff went over to pick it up and the their staff told my worker their is no cake for you. He waited for 10 mins and they still didn't locate it. They finally found it after I called and yelled at them. My afternoon was wasted due to the incompetency of the employees. No communication at all. I literally had to drive to baskin-Robbin kapolei to pick up the cake and delivery to my office. Let me say, my time and gas has been waisted by some idiotic employee. read more

Wow! Pretty terrible service today at 31 flavors...given we arrived and they were busy, I don't think that should matter, it's summer, so they should expect to be busy. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Kapolei, Hawaii

Baskin Robbins has great ice cream. Unfortunately, this location has TERRIBLE service. I have been to the store twice when the workers have closed the store early on the weekends. The workers are young and do not care about the customers or the service they give. I would choose a different location. read more

Went here with my brother and nephew the other day and the people were very nice and accommodating. The ice cream was amazing.