I love Baskin-Robbins because they have good ice cream and even when I want ice cream I go there and buy my ice cream

Sophia was the person who helped me she was really friendly and attentive made some great suggestions and was able to give me half an half on my shake, which I appreciated so I got to try a little bit of two flavors instead of just one. Location is clean. No issues ice cream tasted great. I will definitely come back. I do appreciate the kindness of the employee. Also, if you've never scooped ice cream for a full day trust me, it's not a lot of fun. I try and give them a tip every time I come in because it is pretty tough work when you're constantly doing it. read more

See all

Jalen made my bday experience and day! Thank you so much and keep smiling! Love that they have so many flavors and the cheesecake bits in the strawberry cheesecake is so satisfying!! There's enough in every bite. read more

Baskin-Robbins - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - La Puente, California

Pistachio nut fudge Sunday is my favorite thing to order here. Every time I come here, it's been on point. My only complaint is that the person who scoops the ice cream doesn't give a full scoop. However, I love the ice cream so much that I never complain. The pistachio nut ice cream is creamy, sweet, and has plenty of nuts, and the fudge is thick and delicious. Thier floor needs sweeping, windows need to be wiped clean, and table tops need cleaning! Overall rating 4 1/2 Stars**** Pistachio nut: (5) Stars ***** Sunday (5) Stars***** Customer service (4) Stars**** Cleanliness (3) stars*** Price: (4) Stars Bask in Robbin doesn't need a rating because the ice cream is delicious, and it speaks for itself !! I will return many times over! read more

See all

It's not advertised online, but this Baskin-Robbins allows pre-orders of ice cream cupcakes. You can call them or come in to place it. The price was really reasonable. I bought 30 cupcakes (they come in orders of half-dozens) for ~$75 (that's like $2.50/ea). My son's school only allows cupcakes because they are easier for teachers to pass out, so this was a great option. I ordered by phone, and I think they want 3-5 days for pre-orders. You can choose between chocolate or white cake, and I can't remember if you can order any flavor of ice cream. To keep it simple, I ordered cookies and cream (because what kid wouldn't want that), and they even put an oreo on top. I think they can even do some customizations. I told them my son loves Sonic the Hedgehog and they made the frosting royal blue. (Beware the coloring dye on the frosting, it's pretty hard to scrub off hands and clothes. Knowing that now, I would've just asked for plain white.) When I picked them up, they were in individual cups making it easy to pass out. Ask for spoons because I assumed they would give it to me automatically, but they didn't. Overall, great customer service, unique option for school birthdays, convenient, and the value was great for the price. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Puente, California

Need to pay attention to this establishment. If you ask for extra cherries they tell you .75 extra but then they ring your total then end up charging .75 per cherry. I asked for the owners name Nancy. We're all feeling inflated pricing but seriously.75 per cherry.... read more

The employees are all very young and unpleasant. They seem so upset and never look Happy to help us. We went in today and the young lady was just so bitter. If we are paying $6.99 for 2 scoops it should be decently served. read more

Baskin-Robbins - 2 scoops of ice cream. - Ice Cream & Frozen Yogurt Near Me - La Puente, California

See all

I came in right before closing on a Saturday night. Let me tell you. These poor kids put their heart and soul into my sundaes. I honestly think the quality of ice cream has gone up, it's now my favorite and of ice cream. The banana royale is a must try. read more

Best location for Baskin Robbins I've been to! The young lady working was very kind and helpful I feel so bad I didn't actually get my receipt to get her name but it was today at 6:22pm. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Puente, California

Beatrice was so cute and sweet here, she made her special lemon sherbet smoothie and it is so bomb!! Definitely recommend everyone to try!! read more

Baskin-Robbins - Beatrice special - Ice Cream & Frozen Yogurt Near Me - La Puente, California

Came here tonight with a group of friends. The girl that helped me was very helpful. Thanks I'll be back soon. read more

So I never had any issue with this place but yesterday they let me down. I had placed an online unicorn cake order for my daughters birthday, which was yesterday and what I received was nothing like the picture online . When I started complaining to a female employee on how disappointed I was of the outcome all she can say was, "so you don't want to take it? You want to leave it? What do you want me to do about it?" When I asked to speak to someone higher than her she said that she was the big boss of the day . This lady is crazy to say it in the nice way because I said so much more in person. I told her, "do you think I'm crazy to go home on my 4 year old daughters birthday with no unicorn cake!?" Which I promised her leaving the house to pick up.) Anyways, As I got more upset on the issue, a male employee comes out offering to refund half the price on the cake. Yes I took it because the cake again was nothing like the picture and I told him, "if someone pays online for something, that means they can pay full price and I was not expecting to come here and get half my money back." He was calm about everything but I was furious. So just an FYI, make sure you check your orders when receiving because you could be in for a surprise ugly cake read more

Baskin-Robbins - What I received - Ice Cream & Frozen Yogurt Near Me - La Puente, California

See all

Ordered 3 scoop and got 2 scoop cups!! Then called and said how can I fix it!! Paid $21 to have delivered read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Puente, California

You scream, I scream, we all scream for BR's ice cream! Every time I come here Greg always helps me get my ice cream fix. He is so patient when I am trying to decide on what flavor I want and doesn't get annoyed when I ask him to sample almost every flavor. On the days that I don't want ice cream, he makes me a caramel cappuccino and adds in extra caramel syrup just like how I like it. Yummm... My boyfriend even got me a custom ninja birthday cake from here! It was awesome. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Puente, California

whoever was decorating cakes the week of 4/7 THANK YOU!! the cake came out better than the pictures advertised, and it was really good(: i'll be ordering my cakes from here from now on they're perfect (: read more

Baskin-Robbins - the cold one ice cream cake - Ice Cream & Frozen Yogurt Near Me - La Puente, California

See all

Great costumer service! Went in and didn't know what I wanted so I asked for like three samples and they had no problem a accommodating me until I found a flavor I wanted. The inside was super clean and while I waited for a friend they offered to put my ice cream into a freezer so it wouldn't melt. Definitely recommend for a quick sweet treat! Their kids cup is perfect for something to cool you off. read more

I've been coming here for almost 30 years and I love this place. Great memories made with all the ice cream events I have had over the years with this Baskin Robbins making it all possible. I'm a La Puente Baskin Robbins lifer. Thanks Georgia and Greg. read more

Baskin-Robbins - My banana royal with a coke. - Ice Cream & Frozen Yogurt Near Me - La Puente, California

Check your items before leaving! I preordered the DIY creature creations kit and was told everything was all set for me to just pick up. I had my husband pick it up while I wait in the car. I checked the bag and I got the wrong ice cream and missing toppers and crowns! The receipt was taped on the bag and everything was listed on there so I do not understand why things were wrong and missing. I had to go in the store and have them correct my order. The guy had the nerve to tell me to get my correct ice cream and they ran out of the monster toppers! This was on Halloween day so obviously I was disappointed when they said they ran out of it bc they specially told me everything was set! Please have your workers make sure orders given out are CORRECT! read more

Been coming here for a pretty long time I have bought yummy ice cream cakes for birthday's. And in the summer this is our Ice cream spot. We can handle a bit of sugar... read more

Baskin-Robbins - Pralines 'n cream (4 oz:270 calories) WOW! - Ice Cream & Frozen Yogurt Near Me - La Puente, California

Please fix the AC for your employees. It's hotter inside than outside! Currently 98° degrees outside! It feels like I'm buying ice cream from satan's personal shop. read more

Greg is the best!!!!! We always order my daughter's birthday cakes from him and he has never failed us! This year, I order her cake 2 days before her birthday and he did a great job on it. Thank you so much Greg, my family appreciates your excellent service! read more

Baskin-Robbins - This is Greg's great work! Thank you so much!!! - Ice Cream & Frozen Yogurt Near Me - La Puente, California

Fast friendly service and of-course the ice cream was amazing! Strawberry cheesecake has chunks of cheesecake in it!! it's a little pricey for me but it's worth it once in a while for a nice little treat! I highly recommend the waffle cones! read more

I've been a patron at this location for the past year. The store is consistently clean and the service is superb. My regular order is their cappuccino blast and it is always perfectly made. They have so many beautiful cake designs and flavors to choose from. This store is my go-to place to get my ice cream fix! I will be back for many years to come! read more

It's a Monday night, 9pm and I seriously can't believe how RUDE the girl who helped me was. She just came back from her break and something must have pissed her off because upon ordering my first drink she had an instant attitude. Constantly rolled her eyes, made all 4 of my drinks short, and so watery. They're nothing but milk. Her attitude was a joke and the company should be embarrassed! Give these jobs to people who actually want to work and provide adequate customer service skills!! I hope management takes this serious, young female with long brown/orange hair, medium height, lazy/sleepy eyes. Avoid this person and wait for someone else to help! read more

Love this spot they know how to make my chocolate blast!!!!

Always happy with my orders and customer service!! I love the way they always dedicate themselves to their customers and job. My family and I always order cake from here on birthdays and we always ask for custom made cakes and they always do a terrific job read more

See all

Got a a sweet tooth craving so I rolled up to baskin robins .. Diego was really friendly great service he has a good vibe .. Always smiling ... Good job buddy keep it up. read more

They welcome you when you walk in, service with a smile courteous and friendly. I've never had a problem with the service here always great. Their selection is great too, they always have what my wife and grand kids and I want to try or feel like something different. Not pushy on any holidays v oming up (Father's Day this Sunday). Advertisement everywhere can't miss it. We'll be back soon for another ice cream adventure. read more

Baskin-Robbins - Jennika (Jenny from the block) and Hunter enjoying their ice cream on this nice sunny day. - Ice Cream & Frozen Yogurt Near Me - La Puente, California

great spot to come get ice cream. they have many flavors to choose from. they also close pretty late. they also sell cakes here. its right next to a walmart. read more

It was my family's first time here and the girls working were really helpful. Will definitely be coming back because of the service!

Baskin Robbins ice cream is pretty much the same everywhere. The difference is in the customer service. This store is good for the most part, but the asian girl named Kristina is always in a hurry and spazzing out, and on two occasions has given me the wrong flavor scoops, which I don't realize until I get to my destination. The other girl (Valerie) is always very friendly and helpful. So my only criticism is for Kristina to slow down and pay more attention. When you're paying $3 for a scoop of ice cream, flavor matters. read more

I love this Baskin Robbins. I come here at least once a week. All the employees are awesome!!! They make you feel welcome and will always give you a sample with a smile. I love this location. read more

Come on, this is 31 flavors. It's all delicious. I went for the one scoop for 1.31 and a got a very decent scoop of blackberry something. Very tasty. One of my boys got the peanut butter cup one and the other got cookies and cream. Of course, also delicious read more

There's still good people out there. I took my daughter for some ice cream & forgot my wallet at home, which is the first time this ever happens. Gabriel the employee ended up paying for my daughter's ice cream. It was very thoughtful of him to buy her the ice cream! read more

This one's for the manager. I don't know what it is but every time I come in, she always has this stank face like she doesn't want to be bothered. The first time I understand, it could've been a bad day but every other time? I myself work in the service industry so i understand some days suck but I can't stand when workers take their anger out on their customers and vice Verza with customers. Avoid at all costs read more

I came in yesterday being it was a nice day to get some ice cream. the second you walked in you felt the air of heat hit your face. our intentions were to eat in there. The poor guy was working in there in those conditions I can only imagine how he felt. if we were uncomfortable for those few minutes in there then he must have felt horrible. No one should be working in those conditions it is bad for your health someone can call the small business bureau. The guy did a great job looking ok and giving great costumer service. read more

The online ordering was down, so i called in my order and spoke with a gentlemen and i literally read my order back to him 2x and then called back to confirm my exact order again with them. A young lady agreed to what i ordered. Picked uo the ice cream cake, it looked amazing.. cut into it and the ice cream was not what we asked for!!! Most of it was thrown away because nobody like the ice cream flavor..what a waste of my money..and waste of listening skills. Im ordering something about $40 worth and repeated myself and it was lioe they just agreed without even legit checking. Not going back again. read more

Georgia is the reason why me and my family keep coming back, she has great customer service she's always smiling she knows how make people feel great. Keep up Great work Georgia! read more

I love baskin robins great service and a great location .i recommend this place to all my friends and family

Beware of the Manager and Owner of this is establishment she is extremely rude and unprofessional. In addition she is very aggressive towards her employees. She likes to micromanage not to mention constantly berating her staff for any tiny error. After so many unpleasant visits I would strongly not recommend this Baskin and Robins location. read more