Tristine was my ice cream server and she was so awesome! She made two liquidy milkshakes as I requested; one with cotton candy ice cream for my oldest son and one with bubble gum ice cream for my hubby. The bubble gum ice cream had actual gum in it! I tasted Pistachio Chocolate Bar and it was pretty good as it wasn't super sweet. I also tasted Futbol Fireworks and it had tiny pieces of popping candy. The creme soda ice cream tasted pretty close to creme soda with no fizz. Finally, I tasted Monkey Business and had to take a scoop home. Peanut butter swirls throughout was so satisfying along with the banana ice cream and cookie pieces. Every bite had peanut butter. I loved it! Good location too as it's near the mall and Petco. Go to this location. Tristine will make your day with yummy scoops of Baskin-Robbins. read more

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Ordered: Love Potion 31 & Chocolate Mousse. Service is friendly. The ice cream always brings me back to my childhood. The store looks a bit dated, but does it really matter when ice cream is being served? read more

Baskin-Robbins - NomNom - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

She did it again!!!! I am so happy with the ice cream cake Kitty made for me. This was a custom request because I got won a national championship this year and wanted a black belt ice cream cake to say sparring national champion. It turned out exactly how I wanted and I highly recommend the custom cakes from this location for any fun occasion where you want something special. This is actually the third time that Kitty has made me an amazing cake like this. She made the first one when I got my 2nd degree black belt and it was awesome! I had her make another one with three bars on it when I earned my third degree. And then this year she made this one National championship victory party. I will definitely use her again for other celebrations as well and big moments! I love ice cream cake and it feels like it just makes an occasion extra special. This location also has great customer service and they always go above and beyond to make sure I am happy!!! Thank you so much for making my party better with this wonderful cake!!!! I'm attaching pictures of all three of the ones she has made for me cause they are all awesome. However, I do think that this year was the best yet!!!! Thanks again!!! read more

Baskin-Robbins - Me and my custom black belt cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

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I ordered the cookie dough sundae thru DoorDash. It wasn't even full when it arrived. It cost me over $12 on DoorDash! No whip cream! Ppl can't even make a sundae rt wth. Honestly how do u screw up a sundae??? I generously added a star because it was pretty delicious but I really wanna give just one. read more

Baskin-Robbins - Chocolate Chip Cookie Dough Layered Sundae - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

The owners running this Baskin Robbins are horrendously stingy with their servings and they up-charge for every possible thing. They also massively increased the pricing for every item. Watered down $9 milkshakes! "Oh you want a thick milkshake? Well I have to charge you an extra $5 to give it actual milkshake consistency." 14 bucks for a milkshake??!! Are you kidding me??!! 2 Pre-packed quarts of ice cream are now nearly $20 -- no discount at all for buying 2 as there had been for many years. And the quality of the ice cream -- both in the cases but especially in the pre-packs -- has gotten much worse. Often the ice cream has ice on it like it's old/stale having been in freezers too long. The owners of this store know nothing about providing making and keeping happy customers -- it's been one horrible experience after another in recent years, and although it's a convenient location for my big family I just don't want to give them any business after how greedy they behave and how poorly they treat this community. read more

Me and my daughter came into this location around 9 PM on 7/27. We walked in to buy three prepackaged quart ice cream. There was a young girl working helping a couple that was obviously a recent hire, who was slow and didn't really know where things were at one point, she walked in the back to grab her supervisor, who then came out, assisted her, and then walked to the back without even acknowledging or greeting any customers in the waiting room. I watched as she proceeded to go back into her office sit down and play on her phone for over 15 minutes. Mean while two more groups of customers came in, a DoorDash tablet was going off, meanwhile supervisor still sitting in the back, unbothered. When she finally acknowledged that maybe the girl upfront, who is obviously fairly new needed help she washed her hands and went to the register. When I had addressed her about the wait, she said oh I'm sorry I was in the back making cakes. I then had confronted her on her lack of customer service, failing to perform in light of her phone. She was extremely rude, she obviously has no customer service, and then the poor girl, who was brand new, was running around doing all the work, whilst the supervisor had sat around doing nothing. This supervisor should not be running shifts read more

Staff was friendly and ice cream was delicious. Store was clean and tidy. Can't beat that!

the lady who worked there was so nice I didn't check out how much the medium was and it was eight dollars and I only had six. She only charged me for six and I really appreciate that. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I love Baskin Robbins! I grew up coming here. Within the past few years, the sizes of the scoops have gotten significantly smaller while the prices are higher. It's so disappointing. I'm paying almost $5.00 for a scoop of ice cream, and it's not even a solid scoop. It's almost hallow. I love the ice cream and the taste, but I may have to start going elsewhere. So disappointing. read more

Sundae looks nothing like the picture on the site. come to find out the sundaes come with "kid scoops" well they need to make it clear that i'm getting "kid scoops" because i was expecting Adult Scoops. "janky promotion" is what it is . and they forgot my girls bananas. i'm going to cold stone next time read more

Baskin-Robbins - ice cream - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

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I never knew Baskin Robbin made custom cakes until I found Kitty on Facebook. She was amazing and helped me through the entire process. She was very responsive to my messages and ideas. The process was a breeze. I just walked into the store told her what I wanted, sent her a picture of the colors I wanted and we filled out an order form and paid. Took about 15 minutes to taste, buy a few scoops and place my cake order. In and out. This was for a Baby Shark themed birthday for my son. I do not like that most baby shark cakes are so extra. So I had them do a two-tiered cake with ombre shades of blue to look like waves and bit of coral on the second layer. It turned out great. I topped it with a cake topper and it was perfect. *Only thing I would suggest to them is to get double adhesive tape or sticker to prevent the cake from sliding while transporting. One bump and the cake would slide to the edge and hit the box. read more

Baskin-Robbins - Simple cake with my cake topper - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

My boyfriend and I went here after lunch because we weee craving something sweet. I dont typically go to baskin Robbins since I am more of a cold stone person. When I came in, the store was Completely empty. I was not really impressed with the selection that baskin Robbins had. No flavor was particularly special to me. I ended up getting a Pazookie, but the cookie was as hard as a rock. Even after the lady placed the cookie in the microwave, the cookie was not warm at all. I did get caramel ice cream and I love caramel so it was good to me. read more

Irritating rip-off. Ordered a 3 scoop hot fudge sundae (I'm an adult) and got 3 tiny little scoops (literally only 1 1/2" diameter scoops). I asked her if they were kiddy scoops, and she said yes. I told her I wanted an adult 3 scoop sundae, she said ALL sundaes are kid scoops. SINCE WHEN? Other locations I've been to don't do this. Hot garbage, won't be back to this one again. read more

Baskin-Robbins - 3 scoop sundae for an adult has kid's scoops - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

They did a wonderful job on the spongebob birthday cake I ordered. Excellent service!!

My 10 year old grandson wanted an ice cream cone so I gave him $5 and told him to get what he wanted from Baskin Robbins, (I was doing an Amazon return at Whole Foods) he showed up at Whole Foods with no ice cream and said "$5 isn't enough money" So I walked down to the Baskin Robbins with him and found out that what he had ordered, a double scoop in a waffle cone was $7.99. I was literally shocked and asked her if she really said $7.99 and she confirmed it. The worst part was that they had made the cone 10 minutes earlier and were standing there holding it so it was melting and the bottom of the cone was looking soggy. I paid them and wrapped the thing in napkins and watched most of it melt before the boy could finish it. Inflation or no inflation $8 for an ice cream cone is outrageous and Baskin Robbins should be ashamed for charging that much read more

FOOD - Brownie Fudge: vanilla ice cream, chocolate fudge syrup, and chunks of brownies. No sugar added! I appreciate that BR provides calories for each flavor. It helps me decide which flavors to choose. Ice cream is definitely my guilty pleasure. 3.5/5 SERVICE We were greeted at the door. Staff members offered us samples. Everyone was nice and polite. Indoor and outdoor seatings available. 4/5 FINAL THOUGHTS Anything tastes better when it's free. If you sign up with BR, you get a free single-scoop for your birthday! Pretty awesome, if you ask me! Good ice cream, attentive staff. read more

Baskin-Robbins - Brownie fudge (no sugar added) - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I had the worst experience ever at this baskin robbins and will never be returning. employee are very disrespectful no manners.

Ice cream was delivered and was not expected with what I got. I understand ice cream will melt, but the oreo sundae I received was so small for 6 bucks. And the banana split sundae my hunny got barely had any banana in it. I use to love this place. But they have gone down hill and only raised their prices. read more

They are young and untrained and no experience to make a good adequate thick milkshake. It sucks here. Nasty running milkshakes. Gross. Watery milky milkshake. Terrible!!!!!!! Go to the north highlands one NOT arden and Eastern. Waste of money. I went twice and the girl and the guy made it the same. They need better training. ASAP!!! read more

I had an odd experience. The gal that helped me was very sweet. I informed her our was here for my birthday cone and she gave me a very nice scoop on a Carmel swirl one. Checking out was sad. Another customer came in and she asked the gal in back to help. She was so mean. She chewed out my gal for giving me a big scoop. I felt horrible for her. She was funny as she told her she's been doing it all week. It's a birthday cone just let it go grouchy. read more

Order two cakes for my daughters 1st birthday. They did an amazing job getting the cake exactly like I wanted it. More like a phenomenal job. Every thing was on point. From quick response and great communication. Thank you to the staff that worked on the cakes. read more

Baskin-Robbins - Cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

They are going to put themselves out of business, and they will get no sympathy from me! I asked three times, "Are you sure that is not a child scoop?" They swore it was a regular scoop. It is small than the size that used to be a child scoop. That price for a tiny dollop of ice cream? It is not as good, and now more expensive than Hagen-Dazs. I think I am about done with Baskin-Rottens. They leave a bitter aftertaste of greed in my mouth, which I simply cannot stomach. Go somewhere else. Go anywhere else. If you do not vote with your feet, they will be glad to keep taking advantage of your gullibility. read more

My boyfriend ordered this cute minnie mouse cakade for my 25th birthdayAnd i can say for sure me and my whole family loved it and asked where i got it. They Also mentioned it tasted amazing not to sweet at alll and the cake its self is so fluffy and bursting with flavors we will definitely order cakes from there in the future read more

Baskin-Robbins - Minnie mouse cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Very unsanitary. The girl was putting her hands in her mouth under mask while I was looking at the ice creams and then did it again after I ordered. She picked out the ice cream cups and proceeded to scoop the ice cream without washing her hands or changing her gloves. I asked her to change her gloves since I witnessed her putting her hands in her mouth twice and then decided to just not order because I was really disgusted at that point. She tried to lie to her manager about what happened before the manager came to speak to me. read more

I brought in a picture of a Hello Kitty cake that my daughter really wanted for her birthday. They absolutely nailed it! It looked exactly like the picture and my daughter was super happy! I will definitely be using them for all of my kid's birthday cakes! read more

Baskin-Robbins - a hello kitty cake - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

i ordered my daughter's 1years old birthday cake from them we loved it so did everyone it was yummy nd perfect how i wanted it ,, i cant wait to get more next year great customer service , answered my questions nd helped out .... would order again nd once again thank u so much read more

Baskin-Robbins - chocolate cake wit vanilla ice cream - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Bought my daughters birthday cake here. It was yummy and I would buy from them again. Friendly staff and beautiful cake, what more can be said? read more

DO NOT GO HERE!!! If I could give no stars I would. The customer service is HORRIBLE here. I asked them to make 3 milkshakes extra thick and they were all watery and not full to the top. The women offered to put an extra scoop on top of all of them and I agreed. She failed to tell me she was going to charge $7.50 extra for them. 2 medium milkshakes and 1 large for $30.34! They overcharge for EVERYTHING! They also have a flavor "enhancer" syrup next to the blenders that they got from Cisco. It is disgusting. This is the worst Baskin Robbins ever. Do yourself a favor and find a different one to go to. read more

Baskin-Robbins - the receipt for the restaurant - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

Thank you for making my kids birthday cakes so special and cute. I would definitely recommend this place for cakes. The designs are simple, but very well done read more

Baskin-Robbins - Dinomite Day! - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I went here with my family and we had a really good experience... the staff was friendly and the place was clean.. will stop by again when we're in town! read more

This place is a very nice place to eat your favorite flavor of icecream. My wife and I eat here all the time and enjoy this place. I can't wait to order my first icecream cake here. This will be fun! Have a great day everybody! read more

Place was not clean and bathroom "out of order." Cashier refused to cash out the .71 cents remaining on the gift card until I pulled up the California gift card law on my phone and showed it to her. Seriously who wants to keep a credit of .71 cents? The ice cream was good though. read more

We've been going to Baskin-Robins for 35 years and I've never had a bad experience at any location until today when we stopped for the 1st time at this location. The two employees both acted annoyed from the time we walked in and were short with us and rude. The scoops were tiny and we had ordered a quart to take home and discovered later that they had only hand "packed" it 3/4 of the way full. At least the ice cream was real. read more

I went in Wednesday afternoon to buy a Halloween-themed cake for work, not realizing I had to pre-order. They were so kind, helpful, and accommodating. Excellent customer service! read more

Thank you Baskin robbins for making such a beautiful cake for my mom dad's 25th anniversary read more

Baskin-Robbins - a pink cake with white frosting - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I was pleased to receive a prompt call from the own of this shop. She addressed my concerns and told her what happened on my visit. She apologized and sent us some coupons to make up for things. It is very nice to see that they do appreciate our business after all. For future reference the fill line on the cups are the first indentation. So don't be disappointed if it's not over that and be happy if it is. ;) read more

My little boy loves this place. We always come here with the great grandparents when they are in town as a special treat. The staff are always friendly and give suggestions when asked. The store itself has always been very clean. I will admit that there are several of their flavors that I prefer over Coldstone. The only downside is that the parking lot can get busy at times and sometimes hazardous. I like to go to Whole Foods first, then walk over for ice cream. They have small tables outside that we like to sit at. read more

Not good anymore. Very obvious they are skimping on ingredients. The cap blast used to come brown, when you skimp, it's white. I will not be back. read more

Baskin-Robbins - A white cap blast? Um no thanks! - Ice Cream & Frozen Yogurt Near Me - Sacramento, California

I know you've all had Baskin-Robbins before... BUT I've got to say that Audrey and her team of Super Scoopers really set the gold standard for customer service at this location!!!! She tolerated our large, demanding group with such ease tonight... juggling multiple taste requests, cake order questions and other customers with a great smile & fun!!! Her co-worker said her cake decorating skills are epic. We'll definitely be back to check it out! Thank you Audrey for the great family outing this Christmas holiday!!! read more

Nickel and dimed me over a 40 cent (regular) cone when they had buy 2 scoops get a free waffle cone. I bought 4 scoops! Pretty Jenky. read more