Awesome staff and great flavor. They will cater to your every need. All of my birthday cake that I buy comes from here. They will literally write anything on your cake ... so if you want to prank your friends, this is the place for customization. Also, lot of flavors to choose from. It's also next to the gym. So if you feel guilty about eating too much, just go to the gym afterward. read more

They have the best delicious flavors and the best customer service!! :D I recommend the mint Oreo milkshake

The youngsters that work here at this location are cool as f**k! I ordered a cake for my boyfriends birthday/valentines day gift and wanted it personalized in a certain way. The chick who decorated the cake exactly how I wanted it, is an absolute sweetheart. I'm now a regular there and always swoop up on those delicious polar pizzas (once a week at least, sometimes twice). Other Baskin Robbins locations, their employees look miserable and a lot of them need an attitude adjustment ASAP. (Lack of patience and you can see it in their facial expressions) There's just one thing that upset me, the polar pizzas went up in price, why????? They were only $15.99 now they are $19.99 for like 8 slices and very little ice cream. Can you guys fix that problem? Thanks ;P read more

Amazing guest service, especially this one cute worker. I think her name is Karen. She does an amazing job taking care of any customer that comes in and always seems to be having a good time there! She always makes my Oreo sundae perfectly too read more

The Best Baskin Robbins EVER! Great Service, Great Produces, and Reasonable Pricing! read more

We came close to closing time but the employees were still really nice. Nice thing about this place is the large variety of ice cream and consistent taste across all locations. Can't go wrong with mint chip in a sugar cone or a cup. Would only return during the day because this plaza is pretty scary and sketchy at night. $1.31 per scoop on every 31st of the month read more

Baskin-Robbins - One scoop of mint chip - Ice Cream & Frozen Yogurt Near Me - San Jose, California

This is my childhood ice cream shop. Customer service and variety is awesome! We always leave with a smile! I hope this location will be here for 30 more years! Cleanliness and practice of social distancing is on point read more

I was craving ice cream and it hit me...Baskin Robbins! Although I was kind of sketch because it was a Wednesday night and the parking lot was empty, but the store had customers inside, so I felt a little safer. The workers were okay, not the friendliest. The girl working there didn't offer any samples or hear me when I asked to try one. Maybe it was late at night, but it did not seem like she enjoyed her work. On the other hand, the guy working there was a tad bit better on help. I ordered their banana split. Pricey, but delicious. For two people, we got three scoops of ice cream, sided by two halves of a banana, and topped with whipped cream, nuts, and artificial cherries. I thought it was rather sweet -- too sweet for my likings but it was good! read more

Just came her and the ice cream is expired. They served me two scoopfuls of gooey goopy ice cream that was literally separating as my spoon dug into it. Tasted like mad freezer burn & had a wierd foam creating as it melted in my cup. Could taste ice shards with every bite, wanted to throw up the sight of it alone made me feel nauseous. Didn't even bother getting a refund for my $6 i just wasted because I could tell from the rude customer service that they would probably try to convince me that it was perfectly fine ice cream. Don't go here ... save your money and buy some at the grocery store or another location. read more

Baskin Robbins is such a guilty pleasure. I feel that it's sort of been lost amidst all the froyo hype. There's something very comforting about Baskin Robbins that really takes you back to childhood. I'm a huge sucker for chocolate but I really love their mint chocolate chip. My mom tends to buy quarts of their jamoca almond fudge and strawberry, but whenever I get to choose, it's always mint chocolate chip. read more

Baskin-Robbins - Mint chocolate chip - Ice Cream & Frozen Yogurt Near Me - San Jose, California

The location? It's a good thing it's in the corner of the little plaza. As an adult, I still get creeped out by some of the people walking out the liquor store a few doors down. The good news? There's a security guard roaming around the little parking lot. :) And yes, I did strike up a conversation one day with one of the guards, not the ROSS guards, but the plaza's. He says there's been complains about the area. and small car break-ins. Bring back the orange ice cream, I'll be happier. But I guess peanut butter is okay :) The price is still steep for the amount of ice cream I get in a small cup, but it's worth it I guess because I get to choose my flavor. But now that they have soft serve! I've always favored DQ more because I prefer soft serve :) But now that there's so much more to chose as a blended ice cream drink... I'll have to pedal myself on the bike again for another treat... when it's not so windy in the late afternoon! read more

Baskin-Robbins - They will not take older bills! Wow. - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Haven't been here since I was a kid! Brings back such great memories and their ice cream is still the same! Creamy and delicious! It's sad because this place used to be one of the best ice cream places when I was growing up. Now that I'm a big kid now I'd much rather go to unique ice cream shops than a chain. I came here becaus I wanted to get my uncle a birthday cake. There was actually a ton of options! After standing there for 15 min we went with the Vanilla Cake and Mint Chocolate Chip Ice Cream. I reminder why I liked this Mint chip and it was because their chips weren't as thick and took a lot of bite force to eat. Their ice cream is still yummy! The girl working there was really helpful and sweet! FYI extra $5 for them to write on the cake..... Lame read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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This has been our neighborhood baskin robins for the last few years. I've noticed their amount seems to get less & less but today was just ridiculous & management should be embarrassed. I came in & ordered 3 banana royale sundaes (comes with 2 scoops). And when I got them they didn't even cover half of the bowl (see pic). I ordered with everything except for nuts (I'm allergic) & a cherry. The whip cream was completely melted, it had to have been left out because it's only 70 degrees outside today & the AC was on inside. When I complained the girl (petite Asian girl in training) said "well the sundaes are served with kid scoop sizes & the whip cream melts really fast so that's just how it comes". Okay so I haven't been coming to baskin robins the last 20+ years & I guess they have just been making it wrong all these years. It was a joke, the scoops were maybe a lil bigger than a cake pop & I ate 1 scoop in literally 3 or 4 regular size bites. Guess we'll just have to stick to froyo cause this was a rip off! read more

Baskin-Robbins - Banana Royale Sundae - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Decided to start coming here instead of the one on Cottle since they refused to accept/even scan my husband's gift card on one occasion and we had to go through corporate for them to even acknowledge what they did was wrong (good times...). There is plenty of parking here but the area is a little sketchy. Not that it is any better then the Cottle location where we've witnessed a homeless man urinate on one of the columns right outside the business in full view of all adults and children (more good times...). Inside this location, the seating areas really could use an upgrade. The booths are torn or some halves have been straight ripped out and replaced with tacky plastic chairs. However, the ice cream is good and the flavor selection seems to be slightly different then the one on Cottle which offers us some variety. The employees were also extremely nice and quick to move the line (it always seems to be busy here). We'll keep coming back since we sure as heck won't be taking our money to Cottle! read more

I put my order in the day before and they had my amazing photo cake ready in 24 hours for my girlfriend's birthday. I received great customer service from the staff and was thoroughly satisfied. Definitely worth coming to get a photo cake done! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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This is my favorite Baskin Robbins store! I come here all the time with my sister. Although the store gets busy on certain days their staff always tries there best to handle the flow of people coming in. I especially have had a wonderful experience being helped by a young lady named Karen when trying to buy a cake, she was able to quickly help me pick out the cake I wanted and even wrote on it for me! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Boyfriend and I came in for a quick scoop each since it was super hot. Line was out the door which was irritating because, as I stated in my previous review it is tiny here. They were not making drinks this day and had signs everywhere stating that, but everyone kept asking for drinks *eye roll* c'mon people pay attention. There were 3 people working behind the counter and only one was taking orders.. They need a more efficient system implemented. read more

Great customer service. Ordered a cake online for my quarantine birthday and it turned out amazing. It seems like this location around me is the only one that will process the online order. McKee location and Story cannot process online. I arrived a little later than my selected time and the staff was super understanding and accommodating. Will order from here again even if it's not the closest store. read more

Baskin-Robbins - Rosette Pink Cake 9" Serves 12-16 $44.99 - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I keep going back to this place with an expectation of better service and every time I am extremely disappointed. Went in today, no one was in the place. I ordered a cappuccino blast and the girl working made it way too quick. It wasn't even a cappuccino blast, it was all liquid, the whipped cream seemed as if it had been left out, not whipped and she barely put any. Horrible service from her. read more

Hands-down my daughters and I left that place very disappointed. They had terrible customer service. There were three workers and all three of them acknowledged that we walked through that door waiting to be assist knowing that there was other customers in front of us. my daughters were looking at flavors but I was paying attention to see you who was going to help us and they kept on helping other customers that entered after us. I felt like that was wrong of them and I really didn't appreciate it whatsoever. My daughters and I left establishment after seeing that no one wanted to help is or even tell us that they'll help us. And those customers that were helped before us that entered after us knew that we were next but yet didn't bother to say hey they were next in line. There is no form of line whatsoever. I honestly would never go back to that location again. At that moment I honestly felt a little discriminated against because we were the only Asian ones in there and the rest of them were Hispanic. read more

This is my favorite ice cream shop to come to in the area. I always come here with my little brother every Friday. The staffs are super friendly and helpful and the store had a really good covid procedure! read more

Came here on a Sunday afternoon I was greeted when I walked in which was nice ! I was even offered a sample of a new flavor !! Everything tasted great ! And had a geeet experience read more

Strawberry cheesecake on a sugar cone. Yum Drove by and I said, "Hey that looks like a younger version of bobby." John looks over and says, "Whoa he does look like a younger version of bobby." It was cool. Our total came out to be like 3 dollars with 4 dollar tip thanks to the entertainment book coupon. I would say they need to clean the windows, they look a little hazy but other than that friendly staff. 3 stars purely based on the the lack of richness and hardness of the ice cream. read more

I have been to this baskin-robbins many times over the past few years and the service keeps getting worse and worse. Thank god they only sell the ice cream because it would taste horrible if any of this staff made it. I have tried multiple times to come here but always end up waiting 10-20 minutes for ice cream with the world's slowest staff. Hope they have a talk with the young short Asian girl with long hair. She was a bubble head except to flirt with the guys who came in. Can't stand employees who get hired because they flirt, not because the business is worried about customer service. Upon waiting for everyone who came in after us to get helped she finally took our order. I got a simple ice cream scoop while my bf got a milkshake which seemed to be to complicated. She stopped making the milkshake because she forgot the size and decided to help the other server make his order. Can't believe she actually said that out loud. If your staff is so incompetent they can't remember what ice cream their making even though they asked you, charged you and had your receipt maybe you should tape your receipt to the cups so your dimwitted staff can actually get things done. I had to remind her that we were still waiting and ordered and paid already. Note there were 4 workers but 2 doing work while 2 others appeared to be on their phone talking and hanging out. The actual ice cream was ok (again that's because they didn't make it they just have to scoop it thank god baskin-robbins makes tasty ice cream). Used to getting a larger scoop for a $4 ice cream that comes in a mini cup. Note you should also probably ask your customer when they ask for a scoop of ice cream if they want it in a cone or in a cup with sprinkles or whatever since you have a display of cones as soon as you walk in. At least some sales service would be nice as well. Some of the ice cream appeared to be freezer burned. My bf loves ice cream and this is the closest place to go where he lives, just hoping they step up their service. (Doesn't like frozen yogurt or milk tea). read more

Best Baskin Robbin ever! Quick and friendly service =)

I went to get an ice cream cake at this BR location, and the service by Karen was perfect. She was very attentive and was very helpful for me to decide what type of cake and frosting that I wanted. The store was very neat and clean, and maintained social distancing regulations to keep customers safe during COVID. The staff made my experience wonderful and I definitely would come again. read more

Karen's such a big help! The store was clean and the staff made sure people were following the social distancing marks. 10/10 would recommend to a friend read more

I just called in to order a cake and the service was outstanding! The girl who answered the phone was super friendly and helpful. She did not rush me and clearly took the time to answer my questions. I happen to be a life long fan of Baskin-Robbins and as a consumer I know that these type of retail franchises can experience high employee turnover. This can obviously lead to less than par service, but I am happy to report that right now they have some quality folks there! Great job! read more

I love coming to this local spot and getting ice cream. The staff is really friendly and make you feel welcomed as always. A girl named sandy was very kind as she recommended me different flavors. Definitely come to this spot you won't regret it. read more

I am so disappointed with this place!!! I've been ordering birthday cake in this place for three to four years now and today is just so bad. I came in yesterday to order an ice cream cake and a guy was helping me. He was polite and I thought at that time he was "helpful". However when I came in to pick up my cake, it was totally not the cake that I wanted!! First of all, it wasn't the color that I asked. I told him that I wanted a light blue cake, however it turned out to be sea green!!! On top of that, it was not the design that I asked for either!!! In fact, there was no design at all. It was just a green cake with white border around it!! I told the girl, who was helping me getting the cake about it. But she definitely has some attitude!! When I asked her about the color and the design, she pointed to the receipt and said it was sea green written on the paper. And she said if I wanted that design, I should have told them about it! I was like "what??" I remember not only telling the guy but also pointing to the cake/design that I specifically wanted. What worst is that the girl' costumer service was bad. It seems like she just wants me to leave since I was complaining about it. Didn't even bother to say sorry at least. I will never buy a cake from this store again!! read more

Clean and friendly. Can't ask much more from a ice cream shop. I could sit here and type till my nails break off about their ridiculous prices, but really does that stop us from going and getting that giddy feeling we did just like when we were kids? NO! So, I won't do that, and instead I'll mention that they do have a deal on one day of the week. So if you go then, you'll be giddy and pleasantly surprised! I think I'm having ice cream for lunch. YUM! read more

HURR WE GO... Normally I go to the one near my house on Capitol and Vista Park, but I was in the area and was craving ice cream. When I came inside... I was kinda grossed out... the place was so dirty. It was only about 4 o'clock with barely any customers in the store, but I wasn't even greeted at the door or acknowledged, eh whatever. So much for "customer service." I felt the need to take a wet rag and clean their windows myself, because there were SO smudges all over the windows of the ice cream freezers, but I don't work there... Plus there was so much ice cream all over their tables.... Do they not bother to clean up a bit for their customers? I was disgusted at how filthy this place is but since I was already here, I went ahead and waited in line for ice cream and to get a cake for my cousin's birthday. The person who helped me was new apparently since he had "Trainee" on his name tag. Was so hoping he can scoop a nicely sized scoop, but the scoop of ice cream I got was so much smaller than that from the other person who was working. I was secretly judging because the other person got more ice cream than me...I mean I guess he was new so I was a bit more understanding. But i don't understand why the manager isn't teaching their staff the right way and being consistent, but I guess it's a learning experience. TIP: If you want your moneys worth though, ask for the big lady who works there. I think the name was Teresa. She definitely looked like she hooked it up with big scoops, although she didnt seem like a people person. Didnt even help the customer until they got her attention and notified her they were ready. I was trying to get her attention to try some different flavors, but no luck... so I asked the new person. At least they were somewhat nicer . . . I also got one of the premade cakes for my cousin's birthday that day and was somewhat disgusted. When we cut open the cake and everything... we found a hair in it. GROSS -_____- ! Ice cream cake + hair... yummy combo ? In the end, definitely a big disappointment going into this location. Never again will I ever come here. I highly recommend going to the one on Vista Park and West Capitol Expwy. That place has AWESOME service. The store is always clean, unless its full with a bunch of kids in there. And you always get the same quality product every time! The last time I try a different Baskin Robbins locations... read more

I love ice cream. This place has been here since forever. This is the only ice cream shop I have ever been in that the store is actually warm and not like a freezer. The place is always packed with people yet the service is always on point, friendly and quick. All in all I recommend this place to anyone looking to cool off with the sweet treat of ice cream. read more

Preordered a cake roughly a week in advance. Went to pick it up. The workers took almost 30 minutes to look for my cake. Then they brought a cake that didnt look so much like the one I bought. I thought maybe my memory was bad, so I made sure to ask if it had VANILLA ICE CREAM + CHOCOLATE CAKE, the guy working there said yes. Two days later, I cut the cake AND IT WAS THE WRONG FLAVOR. There werent any cake in there either. I called the place to complain, and I basically got a "Come here with the cake. We can make another cake for your or refund you." Uhh, what? You guys need to do more for inconveinencing your customer. Especially when we were just celebrating. So no one gets cake?? At the end, I really had no choice but to keep the cake. The cake was really awful, too. It lacked flavor AND tasted like it's been in the freezer for weeks. Trust me, I've eaten cakes two days later and it's still good. This one, not much. Thats the problem with getting children as workers. Never again. My advice? Go to Sweet Rendevouz. They have better quality ice cream anyway. I only went here because my bf likes them. Waste of my time and money. read more

My favorite ice cream joint! I've been coming here for years and I haven't been disappointed. My favorite ice cream is the rock and pop swirl but they only have it during the spring and summer. They def. don't skimp out on the scoops. The cakes are awesome and I've been getting my birthday cake done here since forever. The staff is really nice but the only sketchy thing is the liquor store next door. There are some weirdos that go in and out of there. BTW Allen is the bomb read more

There's an employee named Abby and she deserves a promotion. I don't care what it is, make her CEO or something. Her work, her precision and delicacy in handling the scoops, is godly. She is better than the ice cream itself. read more

I love this place. There's nothing like some good Ol ice cream filled with different ingredients that will make your mind at ease. It's funny how life can be stressing you at times but one bite of ice cream puts you in a childish state of mind. The only thing I would love for them to change is making a bigger size. You can never have to much. Great place to interact and have fun with a group. read more

Baskin-Robbins - You ready for a complete hurricane in your mouth - Ice Cream & Frozen Yogurt Near Me - San Jose, California

No complaints about the quality or the staff. Standard baskin robbins quality. It's a small place, and there is a liquor store adjacent to it. So you can expect a bunch of drunk guys suddenly pop into the store once in a while. read more

I love Baskin-Robbins ice cream especially the mint chip! This location is small and limited on seating but the employees make up for it. Not much more to say but kudos to the employees working tonight! read more

My fave here is the super duper chocolate version but I never end up getting it BC its too much for everyone else. Also, if you donate blood at the Stanford Blood Center like my partner constantly does, we get a cert for free pints :D A pint for a pint. read more