Ordered an I cream cake for a birthday and was beautiful and delicious. Good service thank you.

I'm a very frequent customer of this 31 Flavors location in the platt village shopping center, as I live around the corner. So I'm not the type to bash any company or try to hurt their business, but I do have to say the management at this store is extremely poor and they are not a professional operation at all. I feel their customer service is about a 2 out of 10 and they really should step up theif game and look other more successful 31 locations! They also have their business hours listed online and on the front window that they close at 10pm 7 days a week and there have been many nights (more then a dozen) they are closed by 9pm and I've even asked the manager what that's about and they always give me a different answer even know it's clearly listed on their front window close at 10pm M-S. The owner/manager is also a very cold hearted person and won't even give you the time of day. I have also had several friends and family visit this location and experience the same poor customer service and bad vibes from the owner. I bet the BR 31 Flavors Corporate office wouldn't be very happy to know one of their franchisees is operating a very poorly run store. It's an ice cream shop you think the owner and managers would be super happy to help customer. I do have to say the younger employees are great and super nice and respectful so keep up the great work if you are one of the younger employees reading this, and that's the only reason I gave it 4 stars instead of 2/3 since the younger staff are great and respectful employees and I will continue to be a customer! Thx read more

One of the best Baskin Robbins I have ever been to. The girl with red hair was very nice and helpful. Very good energy in this store and smells delicious. read more

I order banana royal for my wife the ice cream very small scoop like smaller than kid scoop not go back anymore. read more

Baskin Robbins - Very small scoop - Ice Cream & Frozen Yogurt Near Me - West Hills, California

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please remake this, after a plain horrible day and night everything else going to be wrong I thought ice cream would cheer me up and to then have an ice cream look like this and taste absolutely disgusting has just made everything worse. :( read more

Baskin Robbins - frothy ice cream - Ice Cream & Frozen Yogurt Near Me - West Hills, California

Came in to purchase a cake for my sisters birthday on Sunday. My boyfriend and I were standing in front of the coolers trying to decide which cake to purchase when One of the employees came over and stood pretty close to us just hovering. He asked us to close the coolers every time we would open it to read the description or move a cake to see which one was behind. (The glass was all fogged up). He was obnoxious! Made me feel like I was being watched. read more

I have been going to this Baskin Robbins for quite some time now, and wow have they exceeded expectations today. The staff is so friendly and clearly care about the customers. The moment I walked through the doors they treated me as if I was a long time friend and were very helpful in selecting which flavor to choose (there are soooo many good ones!!!). All the ice creams prepackaged and not both look and taste amazing. Not to mention the overall shop is super aesthetically pleasing. As for covid safety, they are also killing it. The servers are wearing gloves, masks, there is no eating in the store and there is plexiglass around the Cashier. I will definitely be going back soon!!! read more

To the worker that was hiding behind the back of the ice cream counter texting on your phone.. you are an idiot. Came in deciding what flavor I want because I had a free kids scoop coupon. When I picked out the flavor and I specifically said KIDS SCOOP in a C-U-P, the worker literally asked me what cone I wanted.. im over here thinking like okay cool I get a cone too. Obviously I picked out the sugar cone. When I was getting ranged up I showed him the coupon and hes like its going to be a dollar more. What why I asked. He said because this is a sugar cone and I said okay but I told you a kids scoop you gave me the option of what cone. This dummy acted like he didn't understand and said no what? you didn't show me the coupon. First off sir I don't need to show you until im ranged and I told you to give me a kid scoop in a cup so why would you even give me the option of the cone, that's your fault for not listening. Then hes like okay that's okay. Well no duh its okay, I told you kids scoop in a cup and you asked what cone. I literally wanted to drive my foot up his a** its like if you know your in the wrong that's okay just admit it but don't be blaming the customers for your mistake -___- read more

The best and friendly staff, they make you feel welcomed. The Cake was Amazing, very polite and patient staff. Overall such a wonder experience specially during time of Covid! 100% Recommended. 5 read more

Close to Aziz karate center kids keep driving me nuts for ice cream location is nice but for a vegan person Only 1 Lemmon flavor dairy free :( ,2 bad cause kids really didn't like it and had to go to our regular vegan store read more

i came in for an ice cream cone. i had an issue but Taylor and Cody were so supportive!! I recommend you come in to see them! they did whatever they could to help me out and I am so appreciative! read more

I go here because of four words: peanut butter n' chocolate. The wife loves it and I do too but make sure to eat much less. It's the perfect blend of sweet chocolate and salty peanut butter joy. They have pre-packaged containers from corporate and those work just fine for about $6. It's pricey but it's the only ice cream around and everyone knows Baskin Robbins. This location is just mediocre. It's a relatively small, narrow store with seating outside only. Saw a sign at the register saying they have to give you a receipt or else. Staff is high school kids that can sport an attitude. They're serving up ice cream for minimum wage and don't seem to have been trained in customer service. Whatever. Just give me my ice cream and I'll be on my way. (For desserts, I'd prefer Yozen Frogurt or Nothing Bundt Cake in this center but ice cream is good too.) read more

Loved their photo cake I had ordered for my friend's birthday.New owner Huzy helped me with my order for what I exactly wanted.Great customer service and friendly staff . read more

always have the ice cream I want. The staff are always super nice and make you feel right at home. I love that when you ask for something like a topping they actually give you some. not sprinkle some.. The facility is always clean. read more

Sorry, I admit I didn't even buy food here. I arrived at 9:20 pm. The store supposedly closes at 10, but the kid there had mopped the floor so the entire floor was wet. I know he is a kid and probably is getting minimum wage, but I thought that was a clear message that they didn't want customers. The frozen yogurt place a few doors down was more welcoming. read more

This place has the absolute best ice-cream!!! I am giving them 4 stars because the price is a little expensive comparing that at home you can get so much more ice cream for the same price. read more

We ordered an ice cream birthday cake for my daughter's 10 th birthday. We had a lot of fun and tasted great. Warm weather makes the ice cream cake fun and refreshing. Great Job. read more

Don't go to this location (on Platt in West Hills) on a Saturday night. If you walk in 30 minutes before closing, the employees look at you like, "How dare you come in here and bother me. I want to clean up and get home." And tonight, they were out of The Flavor of the Month (three days into the month). So, not only are the employees unprofessional, but the manager doesn't do a good job ordering inventory. They are always out of something at this location and, what's worse, they don't care. There's no, "Welcome to Baskin Robbins" and no "I'm sorry" when they don't have what you want. Instead - go to the Baskin Robbins on Mulholland Drive (where Valley Circle turns into Mulholland; where CVS and Islands are located) in Woodland Hills. At this location, they are professional, friendly, and never out of supplies. And it's only a five minute drive from the bad Platt location. 31 Flavors is great, but at the Platt location, they should call it 10 Flavors and their slogan should be: "Don't bother me." read more

This is my go to place for ice cream ever since I were a child. Tonight I went in and I wasn't sure if there happened to be a new owner for this location but I've never seen him before. He was a Very nice, older gentleman but when we served our ice cream he didn't even give us the right amount. I feel bad for even mentioning about the amount of ice cream in my cup since there are other things to worry about but I felt like I was ripped off. He put the smallest amounts of whatever we asked in our cup. Hopefully the older gentleman (if he's a new owner or employee) understands what I'm trying to say.. read more

I was somehow duped into promising banana splits for the 12 girls on my AYSO team if they won. Trying to purchase gift cards but they are limiting me to two. WTH! Went back and brought my wife and daughter back and got 6. Next day I went to the store at Topanga and 101. Server was happy to sell me as many as I wanted! Also, their banana splits are 50 cent cheaper AND they put the napkins out for you to take; you don't have to beg! My permanent boycott of this 31 Flavors begins Saturday. The owner is a cheapie. Boo read more

Ice cream don't taste right, it tastes like someone spit in it and digged in a trash can and got something from it.

The customer service in this location is great! The guys are so kind and care about customer service which I think it is very important! They made my day by giving me extra warm fudge on my sundae great experience for the first time coming to this location. Definitely coming back read more

I just called to place an order for my sons birthday cake and I have to say the guy on the phone was beyond nice. Very detail oriented and efficient. Going to pick up the cake on Saturday so I'll be adding a pic of the cake soon! read more

The staff here is constantly turning over here and consequently the service suffers. I came here one night and the two employees were just chilling in the back. It took them about 10 minutes to realize that they had customers. The Baskin and Robbins on Saticoy and Topanga is much better. read more

Satisfying our sweet tooth before bedtime.

Jay (owner) was super helpful with my son's birthday cake. Went as far as picking up the edible image. ...even made sure everything went ok. Would definitely recommend! read more

The workers here are honestly so kind and caring Hafid and Roy are the best! They serve with a good attitude!

The guy that runs this store is always so kind and helpful! Always a pleasure visiting this Baskin Robbins.

Funny enough i was reading through their yelps after i went in and i had about the same experience. It was pretty late and they were maybe 25-30 min but i was craving ice cream super bad. I go in and i didn't see anyone in the front counter and i had to give a good snap or yell for someone to come out, finally someone hears me comes out and gives me the dirtiest look, sorry that you're still open, i wanted my ice cream! Anyways i order what i want but the person at the front was giving me the dirtiest look. I left very mad, i won't be coming back. read more

Such a very nice man who works there! Customer service is top notch, it's a clean Baskin-Robbins and of course very yummy! Highly suggest going to this Baskin-Robbins... read more

The ice cream is a bit pricey for its quality...Check your receipt, you may have been overcharged. One employee didn't give me one and when I asked for it 5 seconds after the sale, it "disappeared." She scoured through the trash can, but it was "conveniently" missing. The employee asked, "Why do you need it anyway?" Hmmmm.... where is the money going?? Otherwise, basic ice cream with high fructose corn syrup, not much different than the Rite Aid, and standard service with young high school kids working behind the counter. Skip the Baskin Robbins and go to Pavillions in the strip mall and get a quart of Ben and Jerry's or Haagen Daz. It's less expensive and better quality. Plus, you'll get a receipt. If you feel the need to be served, go to the store on Saticoy and Topanga, they have $1 scoop Tuesdays. The owner works behind the counter who is very friendly! read more

I have been to this location numerous times, and was never a huge fan. The employees always seemed like I was bothering them, and would rather continue their personal conversations than assist us. Well, this past Sunday I was begged by my children to get ice cream. I was very reluctant, but decided to take them. As soon as we walked in we were greeted by not 1, not 2, but 3 employees!!! There were other customer there, and they still acknowledged us immediately! They were very helpful and suggested samples that we may like. Usually, we would take our ice cream to go, but the employees made us feel so welcomed, I called my husband to meet us there. It was nice to sit and enjoy ice cream as a family. While talking with the staff it turns out that there is a new owner, and he came out to introduce himself. I told him I noticed right away that the customer service had improved. Thank you Jay for making at feel at home! We will definitely be back! read more

Came in here last night with an immense craving for ice cream with a couple of my friends hoping they would still be open because of the fact that we were actually 5 min behind before their closing time... walked in and it was 9:59 one minute before closing time... we asked if they were open and the lady who was there at the time said no but there was a young man Nabil he was also on the clock who offered the best customer service given the fact that it was time for him to go home, The lady who was there was very rude and asked us to hurry up because they needed to close but, Nabil assured her that he would take care of us and close up the place. He was a very pleasant young man and his incredible work ethic was appreciated by my friends and I. 3 stars for Nabil -2 for the other lady read more

I am a frequent customer at this fine establishment. One of their employees Trenton Ziegenfuss greeted me with a great attitude and was expeditious with my order. He was very polite and made this establishment feel like home. I am going to be coming to Baskin Robins for many years to come. His co-worker Tahir was also very polite and answered all my questions. read more

fantastic place! definitely family friendly! the workers here are so nice and helpful! Megan is here everytime I happen to come in. She's my favorite worker here, always asks how my day is going, and she even memorized my order! read more

The new owner Jay is awesome! He's incredibly friendly. He gave our pre-kinder class a tour of the facility which the kids thought was cool and then they had ice-cream. The kids loved the entire experience. They have wide range of cakes and mini cones for parties too. I highly recommend this location! read more

We have been going to Baskin robbins since 1967 (the one on Topanga and then the Platt Ave one) Went to the Platt Ave one the other night and got our usual triple treat. To our surprise the cup was smaller and tiny scoops. No nuts or whip on top. Today we thought we would go to the Topanga one and got the same thing but they served the usual serving we were used to all these years. Friendly staff and fast. Will never go to the Platt ave one again. read more

This Baskin Robbins is run by the nicest family. They are always friendly. Once I was looking for a birthday cake and the gentleman spent time helping me find just the right one. The store is clean and the ice cream is so delicious. I love coming to this Baskin Robbins! read more