This place is high but you will find what you need. I found more that. What I needed.read more

Keonna (I hope that's how you spell it) was SUPER helpful to me. I'm just getting started in actual…read moreskin care and she walked me through several products and recommendations she guided me on what to look for technically and what instincts of mine to trust. There a Sephora closer to my house but I will be coming back to this one today specifically for her!

They sell cheap beauty products and have everything you need. That's a win- win for me. So I don't…read moreknow gave it bad stars but that's absurd.

The requirement must be "have rude customer service" the worst the better. You don't get greeted,…read morecashier is at the register on her phone. I walked by two other employees and still wasn't greeted. I walked clean out. Not spending my money there.

It's beautiful out, so i stopped in to use a coupon they sent me. It's a clean and bright store…read more There was only one associate working and she needed some help badly Checking folks out, making products and trying to keep an eye on the store. Anyhow I got what I needed and was able to check out rather quickly

Awesome place here in McDonough, when you walk in the door you are mesmerized with the lovely…read moreHeavenly scents! I always purchase the plant based laundry detergent, my favorite is Magnolia and Commando! They make your clothes smell so good, makes me excited about wash day yeahhhh! In a huge plaza with free parking!! You can also get your laundry detergent created right in front of you with your favorite scents so Awesome! Make sure you join their rewards points, really helps!

I usually order online due to mobility limitations, but anytime I can--I make this location my top…read morepriority. I have reached out to corporate--more than once and left many reviews on the JCP.com site. As an advocate and author, the staff at this location is a true reflection of the advocacy every person--especially within the disabled community--desires and deserves. I so appreciate the compassion, kindness and patience of every employee, every time I've been there. Customer service & engagement is paramount. I find myself shopping this location even if they don't have exactly what I'm looking for. Due to the excellent service, I find something to purchase. I hope corporate understands how valuable the staff at this JCP location truly are.

I went in here yesterday with the intent to buy something. There was a black female Manager in the…read morefragrance section who did not look at me did not take time to even ask me what I needed and a normal media entire time and stayed on her phone. JCPenney management as far as owners you need to fire this woman she is a poor example of any help and as a black man, she totally was disrespectful by not even acknowledging me. I complain to another manager who said that yet that's a problem and they're gonna say some to her and she still did not even attempt to help me. My name is Julius. I'm more than welcome to this way further and thank you, but I would never recommend this place in the fragrance session or any other place because no one attempted to help me as a black man and that was highly disrespectful for the store. I definitely will never return here again.

Great place for professional stylist to stock up in hair supplies. The staff is also very helpfulread more

I love This place! The Staff are always willing to help and they know who you are when you walk in!…read moresmall town feel and I have enjoyed going to this store for years now. They are well stocked and they know their product. Can not be more happy.

Just wanted to stop by and say that I have enjoyed my stops in every single time that I have been…read morein and the service has always been very attentive and polite. They have a very broad selection, but they are so popular that many times items will sell out. Sometimes they have good deals, but I will say some items can be quite pricey. I am greatly appreciative for the follow up when I had been put on a waitlist for an item that they had out of stock. Luckily, I was able to get my item and I was greatly pleased with it!

I'm such a snob when it comes to customer service on the phone. I've worked in retail many years,…read moreso I know that the customer that is standing in front of you take much more priority than the one on the phone wanting to do an item check. I decided Halloween morning that I wanted to throw a witches brew with a couple of my friend girls and early during the month I'd see some Lolita witch wine glasses at the Hallmark in Cumberland Mall, so I decided I needed six of those glasses to make my lil last minute party a success. One snag, Hallmark had marked down their Halloween merchandise down 50% a week before Halloween, so when I went into Cumberland, the glass was gone. I left the store with a list of other stores and my quest to hunt down as many of these glasses as I could. When I called this store, the lady that answered the phone didn't even know she was about to be tested by a customer service professional, but she caught on fast. I explained to her what I wanted and she politely asked me if I would call back as she was doing a gift wrap and the store was busy. Of course, I replied, that NO I wouldn't be calling back, that she needed to just have someone else look or I would hold. She placed me on hold and shortly came back not only with the information regarding the glass, but she was holding said glass in her hand and gave me a detailed description of what the glass looked like and took my name and place it on hold for me to pick up. When I got to the store, which is a 45 minute drive from my house, the glass was on hold as agreed and I asked the lady ringing me up if she was the person I spoke to on the phone and another lady that was behind me, stated that she was the person that I spoke with. I tried to apologize to her for being so short/rude/impatient/snobbish on the phone and she just laughed me off and said, just don't do it again to someone else. She agreed that I had been all those things, but admitted that when you work in retail, you are bound to have to deal with someone who wants everything to stop for them right that moment, regardless of what the store staff may be dealing with at the moment. She was so cordial, didn't even phase her how much of a bytch I had been on the phone earlier. The next thing I know, I'm standing there waiting for the cashier to hand me the glass and she says, oh, I thought you wanted it gift wrapped. I told here I didn't and we both ran to the gift wrap station to stop the lady that was now wrapping the glass. Such class and charm were all the ladies at this location, if it wasn't so far from my house, it could easily be my favorite Hallmark store. BTW, I was only able to find two of the Lolita witch glasses.

They refused to return all my money after I canceled my online order. In essence, they lied. I had…read moreto go to my bank to dispute the charges. I wrote a long review on Yelp.

This location I was able to find my grandson's infant Tylenol, so I was really happy. Friendly…read moreservice and quick check out. I will be back soon.

To the store manager: Your employees are amazing. Every time I walk in there, they are serving…read morecustomers and folding product and stocking shelves. However, you the manager need to pitch in and CLEAN and DUST. The counters are crowded with snacks, empty drink containers, and clothing. Clean off the counters and dust the shelves. Provide your employees with enough break time to snack and drink in the back offices, not out front. Dust off the fragrances as there are large balls of dust balls collecting on product. Sweep the corners of the floors and remove all of the nonsense from the check out counters. Fold clothing on portable tables, not the countertops where customers lay their clean purchases on. You have amazing affordable clothing. But you need to clean house.

Excellent service, the staff is so attentive and kind. The store is clean and well organized. The…read moremanager is very friendly and helpful. Love the Loft style and price point. Thank you for everything! Always a good experience !