I was really excited to call Device Doctors and get in touch with Ryan. I told him my issue, a…read moreChromebook which needed the screen replaced (my son broke it and it's his school computer.) I had the model number and all the information and Ryan was able to tell me the cost and how quick he could fix it for us. I said I was going to call around to get prices and repair time and he even suggested a few places, which I felt was very good business practice and made me feel comfortable. So I decided to use him for our repair and called him back to please place the order for the part. He definitely wasn't as friendly on my second call, but I just imagined he was busy. He said we could drop the laptop off anytime and so I asked my husband to do so since he was in the area that day. When he got to the address there was no "Device Doctors" he said there was a cell phone repair shop with that address. He went in and no one was there, which he thought was weird. Eventually was greeted by the cute pup in the photo and then finally Ryan. My husband said that he had very little customer service skills and didn't seem to even realize who he was (despite the fact that I said we would drop off the Chromebook and gave him all of my contact information over the phone,) when my husband said that I had spoken to Ryan. I didn't think anything of it as I thought he was very kind on my initial call. He told us the laptop would be finished on Tuesday (we dropped it off on Friday,) and it was. For some strange reason my voicemail didn't show until the next day. We were able to get a loaner from the school so it wasn't urgent for us to pick it back up. We did however, need to get an invoice for the repair as it was a warranty that we were using to get the repair done. My husband went back on Wednesday and he said no one was there. I tried calling multiple times and just got the voice mail. I finally got a hold of Ryan on Thursday and confirmed the hours and my husband was able to swing by again since he was in the area, and pick it up. However, we didn't get a repair invoice, we only got a Square receipt with the total. Since our warranty plan required a detailed invoice, I called 6 or 7 times trying to get a hold of someone and when I finally got a hold of Ryan on Friday he said he could email me an invoice if I would just text him the information. I did so, and at the end of the day on Friday I still had nothing. At the end of the day on Saturday again, no invoice. By Monday, I tried calling again multiple times and couldn't get a hold of him. I finally text and said that we needed the invoice to be able to submit our claim. And again, provided the details. Let me say this - if you're looking for customer service and you need that more than you need the repair, this isn't your spot. BUT if you need the repair you've been guaranteed for the price you've been quoted, this is it 100%. If I didn't need the detailed invoice, Ryan would have gotten 5 stars, for delivering what I asked for when he promised it. BUT it was a HUGE hassle trying to get a simple invoice to submit my warranty claim. That ran down the stars to a 3 star since it became more hassle than it was worth. We could have used a different shop, waited longer but gotten less hassle in the customer service area. I was disappointed, but I would go here for non-warranty work that I don't need within a specific time frame. He just lacked the customer service and follow up that I needed for my repair.

If you want a friendly owner, great service and a reliable repair you should go to device doctors…read more I found them to be extremely professional, great communicators and know what they're doing. Highly recommend, A+!

I am visually impaired, and this guy charged me for a non-existent service. Thinking my phone was…read morebroken, I took it to this guy to be examined. I returned later the same day, and he charged me $60 for what turned out to be a simple recharge of the battery. I paid $60 thinking he has repaired the charge port of my phone. My landlord showed me that in my visual fog I was simply using the wrong size charger; there had been no repair. This guy charged me $60, I paid cash, and he did not give me a receipt. He does not pay taxes, he is a straight-up thief. I wrote this same review at the time of the incident in 2021. He takes advantage of elderly blind people!

I've used this guy several times and he always do great work, on time and at the best price around…read more Sending everyone I know his way now.

Went in today to have a new battery installed. I received amazing service that was professional,…read moreeducational and amazingly quick. Thank you for taking such great care of my car and me! Highly recommend!

Past reviews led me to believe this might be a good shop, but maybe I caught them on a bad day. One…read moreguy working alone. No greeting /acknowledgement or explanations by the employee as he walked by me several times & began working on a car nearby. When I realized no one else was there, I asked if they SOLD batteries separately (what I wanted) or only as installed product. He said they did and went back to working/said he'd 'be with me when he was finished'. There were no prices on the batteries & he seemed pretty intent on not making eye content so I left after 5 minutes. Went up the street to Napa, self served from their battery section and walked out with 2 batteries for my Ford diesel in about 5 minutes.

Love them! So helpful and patient and kind. Installed my wipers no extra charge. Helped me with my…read moreriding lawnmower battery repair. Always knows the answer to my weird questions. They are, most importantly, very respectful and not condescending.

On 7/3/2026 my brother and I went to O'Reilly's to see if someone could help us figure out how to…read morereplace my break lights. A worker by the name of Robert came out what a super nice guy. Robert was so professional he replaced my break lights for me. What a great guy thats what you call service. Will definitely. be back. Thank you Robert!

I'd been following the Hillsboro Downtown Facebook page for awhile now. Recently Kenny posted some…read moreinformation about moving his business from his garage to a place downtown. I thought cool..that's nice. Then just a few days later my 8 year old was devastated- her home button quit working on her iPad. And coincidentally I thought of just the place to bring it to. Business couldn't have been any easier. I just started texting Kenny about it & he asked me to make an appointment. After meeting up with Kenny and getting very fair quotes from him, I decided to not only have the button repaired but go ahead and have fresh batteries installed of both my girls' iPad minis. The girls were so excited on the day Kenny got back to us (via text) to let us know the iPads were ready -- it had just been a few days -- they each took the time to draw him thank you posters in appreciation . 2 iPad Minis 2nd gen (2013) - the tablets are 7 years old and now have an extended life! Thanks Kenny!

On my trip to Cannon beach, I broke my iphone screen and needed it repaired. Kenneth quickly…read morereplied to my service request with an appointment. He then had my phone fixed in less than 1/2 hr at a great price.

Extremely helpful crew. Dallas was great! I always stress when I have to deal with service…read moreproviders. Not so at my friendly T-Mobile store. No problems too big. While we were monopolizing Dallas's time it was a pleasure watching Isiah deal kindly with others that came in. I actually enjoyed the experience

This store's customer service reps are outstanding. The first time I came in, the rep was helping…read moreme and it was taking a long time, two customers came in and were waiting. She apologized for them having to wait and then said, "my colleague is not scheduled to come in until X time, but I know he lives pretty close so I'll see if he can come in earlier." She did that and he DID come in earlier! That's service y'all. The second time I came in, I also received excellent service! I really appreciate the people at this store and highly recommend this location.

I'm a 27 y/o female without close family in the area to inspect/give advice on my car troubles. I…read moredon't know everything about cars and have been faced with people trying to rip me off before. After my car unexpectedly died over the weekend, I realized I was way overdue for a new battery, and initially thought to go to auto zone, but a friend said they'd overcharge me. So I went to this O'Reilly's because it was the closest to where I was that day. Dennis helped me find the battery I needed, gave me a discount through my company, and offered to install the battery. But it doesn't stop there. Upon taking my battery out he realized the issue was much more severe than I previously thought. My negative terminal had partially separated from the coils because it was so old (7+ years) and had been leaking a significant amount of battery acid...two inches of it to be exact was just sitting in the battery compartment. He could have sent me away, but he and Matt grabbed soda powder from the back and poured it all in the compartment to soak up the acid and then vacuumed it out. It took a significant amount of time that they didn't have to give me, but I was so incredibly grateful not just for Dennis's cleaning and installation of it but also taking the time to explain what was going on and what I should do in the future. They both were kind and did not talk down to me, as is common in the car-world to women, and this I almost appreciated more than anything. Matt even recommended a good mechanic to me who could take a good look at anything else that could have been affected. After Dennis was done soaking up and vacuuming up the acid, he installed the battery and sealed it with some grease, etc. I could not have had a better experience and will be driving out of my way (30+ minutes) from now on to visit this specific location next time I need something. These guys rock.

I am a 22 year old girl - i know nothing about my old fart car - all I know is I needed her to get…read moreme to work everyday. I know I have a bad oil leak and needed more break fluid, thanks to my dad walking me through those steps on how to figure out what my car needed. I went to auto zone - as it is the closest to my house and they just didn't want to help me, I brought in my used oil container and they sent me to O'reilly...where I was then met by Kent, he was gladly to help me and he did all the research to make sure I was getting the right oil, the right breaker fluid for my car. I will never make the mistake of going somewhere other than O'Reilly's again! Thank you Kent!

I was a batteries + customer for many years, mostly for small wafer batteries, rechargeables and…read morethings like that. But I also have a number of vehicles and found that their car and especially their motorcycle batteries didn't have the CCA stats I needed. Started looking around for another supplier a few years ago and came across this place. This in a husband and wife business. The husband works at the store over by Raleigh Hills. He is a Military veteran and then some. Great prices, very good customer service and the place is well stocked. They offer a Veteran discount if you show your ID. The wife is "the brains" of the operation. That is to say that she knows a lot about electricity and as a BSEE with 50 years in the biz when I ask her a question she responds as someone who really knows what she's talking about. Everything she's ever recommended has worked out perfectly for me and I really appreciate that. I don't shop at this store nearly as often as their other branch but this store is right across from Costco. And since they are open 7 days a week, if I am at Costco and need something electricity related, I'll stop in here. Both stores are similarly stocked regarding inventory. The staff here is also great. They get you in and out the door with a great price and a smile quickly. I might be able to save a few pennies buying at one of the box stores but I greatly value local businesses and do my best to support them when ever I can. They will R&R your battery and will even install car batteries while you wait. I've never asked them to install my motorcycle batteries but I suppose they might.

The battery is great, the warranty is great but they scratched my fender while installing the…read morebattery. They refuse to take responsibility, but I literally just detailed the car the day before and the paint was PERFECT. I hadn't even taken it out of the garage until I took it to interstate. Make sure to watch them install your battery if you bring a car in there that you care about. You can very clearly see how nice my paint is but hairline scratches right where he stood to replace the battery. It might be nothing to the manager, but it's something to me. The sales person, Morgan was actually completely wowed by my car. Looks like I have some buffing to do. Edit: The company response is a lie. They never, NEVER offered any semblance of help. Just the opposite. The manager just kept repeating the lie that he couldn't possibly have scratched the car, again and again while ignoring me. He dismissed me at every turn, repeatedly. I'm even more disappointed now! I never even wanted anything from him, only wanted him to be more careful with customer's cars. I'm guessing the PR guy that wrote the response was also lied to by the manager. Sorry man.