We recently had an appointment for our cat with a urinary tract infection. This kitty is still very skittish because she was feral most of her life. We thought she would have to be sedated to be examed and treated. Well, we were very surprised AND pleased that it didn't come to that. Jasmine somehow knew how to handle and talk to her so that she would relax. She was still scared but we got it done and she is all better now. It's an art handling scared kitties, and but they can do it here. Dr Irell was great too with her. Just overall was impressed. We thank you! read more

Begged for help for my senior dogs heavy breathing and was t old do a chest xray so we did and had to wait a day to be read then went back for help an was told dr in surgery and should start meds that day which we did, but had to go to emergency care. -- dog ended up dying there. Three days delay for help did not help. Would not recommend. read more

They cancelled my appointment and charged me a fee after I told them I would be 12 minutes late and was actively trying to get to my appointment as soon as possible. They told me their policy was only a 10 minute grace period and if I was 1 minute later than 10 minutes that my appointment would be terminated. Sorry about your lunch break but my 2 minutes past my grace period is not going to ruin your lunch break lady. Will not be taking any of my animals here in the future read more

I brought my cat Koby to Baxter and Cleo during a stressful time, and they were very kind and helpful. The staff took good care of him and explained everything clearly. Their pricing was also affordable, which I really appreciated. I'm thankful for their care and would highly recommend them. Koby is feeling a lot better after his antibiotic shot ! read more

Baxter & Cleo Veterinary Clinic - Veterinarians Near Me - Houston, Texas

I can't say enough good things about Baxter and Cleo! Every visit has been a wonderful experience. When I found four abandoned kittens, they squeezed us in for an appointment the very next day to check them out. Since then, they have consistently gone above and beyond to ensure our little ones are happy and healthy. Dr. Irell and Dr. Tran are incredibly attentive and genuinely care about our kittens' well-being - it really shows! I'm also super grateful for the fantastic staff. We've seen Harley, Adriana, Natalie, Brenda, and Jay, and they all show so much love for the kittens and always do more than expected. We will always choose Baxter and Cleo and happily recommend them to everyone! read more

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Baxter and Cleo is a clinic run by people who truly love animals. They have made time for us during an emergency on two separate occasions. Even when they are understaffed or fully booked they will always find time to help any way they can. We are so grateful for them and their staff! Highly recommend them to anyone in the area or if just needing great vet services from people who care. read more

Overall a good experience, I liked how upfront they were about costs - I called several other different places and they were giving me very vague answers. My dog was limping and couldn't stand on her back left leg so we got an Xray. Everyone was helpful and professional, would come again! read more

I'm new in the area and needed a vet clinic to start up vaccines for a puppy. Googled and found good reviews on Baxter & Cleo Veterinary Clinic. SO GLAD I CALLED. They were SUPER NICE from the time I called to inquire of their services, to booking an appointment, and to the office visit. Very friendly and efficient. The cost was very reasonable too. THIS will be my NEW Vet Clinic. THANK YOU to the wonderful TEAM who made this a great experience! read more

I'm glad I decided to try out this cute, small clinic. I will start bringing all my pets here! Although the clinic is small, they are a full-service vet clinic, with in-house lab. They provide great service with affordable, fair pricing. Office visits are cheaper than other vet clinics I have been too, with same day appointments available. Dr. Tran is very knowledgeable and truly cares for your pets. Her staff is very friendly and you will never feel rushed or pressured into services you don't want. I had to put down my 18 year old dog, and I'm glad I came here to do it. They are so friendly and made my dog comfortable in his last moments. They definitely made the process easier for me. I love that they provide price quote over the phone and the quote is true. I left another clinic due to being charged a completely higher price than original quoted pricing. I will come here for my dog's dental cleaning, wellness exam, vaccinations, and any surgery needed in the future. They also offer at-home services for people looking for that! In-home euthanasia, vaccines, physical exams, nail trim, lab sample, etc. read more

Baxter & Cleo Veterinary Clinic - Veterinarians Near Me - Houston, Texas

We have been taking out fur babies to Baxter and Cleo for over a year now since we found out one of our fur babies was expecting. Since the first visit everyone there from Dr Tran to Dr Zach have been more than accommodating for us. We have had several emergency visits and they have ensure to see us and check on everyone. The entire staff has been very friendly and welcoming. Just last week we had the worst nightmare any fur parent can have and without a doubt Dr Tran was able to see Basil and attend to her needs, and even though our Basil cross over the rainbow bridge we couldn't be more grateful to the entire staff for trying to save her life. Best veterinary clinic we have found in Houston. We have 8 fur babies and all of them are seen here. read more

Baxter & Cleo Veterinary Clinic - Veterinarians Near Me - Houston, Texas

Absolutely amazing clinic!!! We recently had to put our sweet boxer down and I'm so glad we came here, it was a wonderful experience. The doctor was very knowledgeable and both he and the staff showed so much compassion. We had a terrible experience at VCA when we had to put our other dog down and I am so glad we came to Baxter and Cleo. The experience there made us feel just a little better during an unfortunate situation. read more

The staff at Baxter and Cleo has been amazing to our family. We recently lost our 1 year old girl Newfoundland Lucy and the staff provided the best care possible to her before she eventually passed. They came to our house to do the euthanasia. It was the hardest thing our family has ever gone through, losing such a young dog. She was such an amazing girl, maybe even too good for this world. The staff at B&C made a huge difference coping with everything and sent us a very heartfelt card after Lucy's death with everyone's signature and kind words. They are currently looking after our 9 year old girl Daisy who is still with us and we plan on eventually bringing our next puppy to B&C. Don't hesitate to give them a try! read more

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I can't say enough how much I love this vet clinic!!! After moving to the area a year ago, we found this clinic close by and I can never look back. I'm truly so grateful to the staff here but especially Dr Irell. The doctor and vet techs always take such good care of my fur babies and make me feel at ease to know they have our pets' best interests at heart. Dr Irell and the staff made one of the worst experiences of my life--the loss of my Layla--just a bit easier with their true compassion and guidance in such a difficult time. As horrible as it was to go through, I truly feel that it would have felt even worse without the support of Baxter and Cleo. Besides this experience, I always feel confident to go take my 16 year old pup and my new 5 month old fur baby to the best vet ever. Thank you so much Baxter and Cleo staff for everything you do! read more

I was shopping around for a new veterinarian clinic to take my new kitten to and I decided to give Baxter & Cleo a try! They've been open for a couple of months now and a bonus that they're in Spring Branch. I called for an appointment hoping to go in today and luckily they were able to see me! Emma was so kind and helpful over the phone. I went online to fill out the new patient paperwork and it was such a breeze! Wished more places had paperwork online like them. I brought my kitten in and was checked in by Emma. So friendly and professional from the very start! She answered all of my questions. The nurse or tech came by to grab my kitty to take him to the back and do the exam. This I was a little unsure about because I've always gone to the room with my pet during the vet visits. I understand why I couldn't go back due to COVID protocol plus a lot of other vet clinics won't allow their owners to go back or even inside the building. I hope that once this passes I can go back into the room with him! After my kitty's visit, Dr. Tran came out to go over everything they did during the checkup. I really liked how friendly Dr. Tran was. I know that my kitty was in great care. Overall a very pleasant experience, the price was definitely better than my previous vet so I'll probably be going here now. Thank you!! read more

Found a dog on the street and this was the closest vet open on a Saturday (2 stars for that). They did a heartworm test and he was negative, but they didn't tell me to retest him so it was a year later before we found out he was positive for heartworms. They told me it would be about $1000 to treat him. Beware. They quote you one price but it's always higher than the estimate. They were off by about $300 which includes things like a catheter. That is a convenience (I was told by the doctor) so the technicians don't panic if he has an allergic reaction. Two treatments in with no reaction and they still insist he needs a catheter and monitoring for the third shot. They make him stay all day to monitor for an allergic reaction and then they charge you a day care fee. They don't provide overnight care for patients so that's four round trips in two days. I liked Dr Tran but don't like Zach. He doesn't come out and talk to the parents. Instead he has the technician go back and forth with all your questions. I expressed a concern over a medication and the technician literally said that he has to take the medicine so "he doesn't die at home." Seriously with the fear? This dog had no negative reaction to the first or second treatment. He's not going to die and there was no discussion about an alternative medication. I don't even know why they bother giving you a quote if you have no control over the care your pet receives. I know they have the best interest of the pets in mind but I didn't know enough to take him somewhere else. This is a very expensive vet. The only exception? They give you a great price on heartworm preventative. How ironic! read more

As the new kid on the Gessner block, we've been completely satisfied with Dr Irell's professional manner and knowledgeable care of our and two adored adult cats. He explains every step in their care and has brought our male safely from a miserable belly rash to a soft, kissable tummy ! (Eosinotiric plaque) read more

Had both of my cats neutered here and one of them had a hernia repair everything was really fast and easy and the prices where fair especially since one of the boys had to be fully sedated, Doctors are sweet and knowledgeable and there team are all really nice and seem to have lots of love for all the pets that come here!!!!! Will continue bringing my boys read more

The doctors are great and follow up with you; really seem invested in the after care. The staff is kind too which is always an important sign as to how good the business /doctor really is. They were also affordable and reasonable about the amount of intervention needed to improve the quality of life for my very old dog. Since seeing them, he's getting around fairly well, with seemingly no pain and no signs of anxiety. (He was crippled up with joint /back issues and anxious/unable to rest). The treatment they prescribed has given him new life and basically extended our time together. I'm so grateful. read more

Dr. Irell took great care of my dog Trigger when he had a aural hematoma. When I called in the morning they were able to see him within the hour. He had to have surgery, the whole team there took great care of him and gave him lots of love. They also emailed after surgery to check in. It's always a hard decision when an animal needs surgery but they were very affordable. I also didn't feel like they tacked on unnecessary costs. read more

Baxter & Cleo Veterinary Clinic - Client - Veterinarians Near Me - Houston, Texas

Had a nine o'clock appointment. I came in and got seen with no wait time. Love the care that was given to my dog. read more

Baxter & Cleo Veterinary Clinic - My love Zuko. - Veterinarians Near Me - Houston, Texas

Amazing nurses sweet and caring. Everyone was helpful and compassionate. Thank you

Dr. Tran and staff are very professional and helpful with Bear. Dr. Tran explained next steps for our dog recovery process. Thank you so much for helping our fury family member. read more

I went to Baxter and Cleo for the first time with my two dogs. We had a great experience! The clinic is clean, and we were seen quickly. One of my dogs had a rash which worried me. Dr. Tran saw it and noted it was allergic. After a thorough exam and some medicine, it's cleared up quite quickly. My pup is feeling great. The visit for both dogs was reasonably priced as well. I'm definitely going back and going to make Baxter and Cleo our regular vet! read more

Dr. Irell effectively killed my cat while taking a urine sample. I could hear her screaming in the treatment area. Minutes later I was brought back to my lifeless, glass eyed cat. He said she was in respiratory distress. I ended up having to euthanize her and when the vet tech couldnt hit the vein, Dr. Irell just stood there listing to the stethoscope instead of stepping up to put my baby out of pain. He never even apologized. In Veterinary medicine, you are not supposed to continue when an animal is fearful. Dr. Irell continued to attempt a urine draw when he already told me he didnt feel much in her bladder AND after she peed herself on the table. So many things went wrong. Techs should have stepped up and said something to stop the procedure. My sweet baby died a horrific death for absolutely no reason. This all could have been prevented. I am left with a giant hole in my heart. When I think of my sweet cat, I cant think of good memories but just the horrific way her life ended. I am so devastated. Edit (Response to Vet). Yes my cat was senior but I hate when vets shame you because you don't bring your animals in each year. Most of us don't even go to the Doctor every year ourselves. And as an indoor cat she was healthy and being fed a premium pet food. She was not overweight or underweight. She came to the vet because she had peed on the bed ONCE and that not normal. I always bring my pets to the vet when there is a problem. All of the courtesy things done after my cat passed could have been totally avoided had my cat been treated appropriately during the exam. read more

I didn't bring my dog specifically here but was able to pick up a prescription for him since I brought him to the sister clinic. Staff was very pleasant and nice, Dr. Tran was super accommodating. read more

We are new to the area, and literally just 1 week in our new home, our senior dog began to pee what appears to be full on blood. I called surrounding vets immediately and Baxter & Cleo was able to take us in on the same day. The clinic is very clean and cute. Upon arriving, we were met with very friendly staff. Our old man was seen promptly and from what I can tell, the vet tech was gentle and careful with my fragile old man. Dr. Irell examined our old man and we agreed to a blood panel which includes a urine analysis. We got lab back in about 24 hours, and unfortunately, didn't get the news we were hoping for. Regardless, Dr. Irell was super...real... it was like asking a friend for advice and that friend being super understanding and empathic, and you don't have to worry if this business is just trying to get you to agree to xyz tests and procedures. It was completely pressure free, but sound and logical advice was available. We came back to our second appointment with my old man. Not much interact this time, as it was just a drop off and pick up. Days later, I noticed my old man's dew claws were trimmed. And I was so confused because this has been in my mind for a while, that I need to trim these two toes. Turns out, the clinic trimmed them and they didn't even tell me about it, which is so incredibly kind of them to do. They didn't even try to get any credit for it or brag about doing it for free, they just did out of the goodness of their own heart. This means a lot to me and I'm so happy I found this local neighborhood vet clinic. Dr, Tran, Dr, Irell, and all of their staff are very much appreciated for the way they treated us and our old man! read more

I have been using this practice since moving into the area in 2021. It is a great practice -- Dr. Tran is very knowledgeable and thorough and the nurses /staff are helpful and friendly. I think my dog gets great care there and I love that the hours are very convenient, the prices are reasonable, and the seeming commitment to the neighborhood. Give this practice a try -- it may be a little smaller but it is far more personal and I have found it more accessible and better care than some of the larger veterinarian practices. read more

Coming on the heels of a HORRIBLE experience at Thrive VetCare on Fountainview, I found Baxter and Cleo very close to my house in Spring Branch. Just had my little beauty, Ruby, spayed there on Friday. They were absolutely amazing and tis will be my new vet home 100% read more

Baxter and Cleo is a wonderful veterinary clinic! All of the staff is so kind and caring. Both Dr. Tran and Dr. Irell always take the time to thoroughly explain things. This past summer, our dog got very sick and had to be referred to a specialist. Even when being treated by the specialist, Dr. Tran answered questions we had and helped us understand and make difficult decisions regarding his care, often sending us long, thoughtful email responses well after hours. We will forever be grateful for all the staff's kindness and compassion during that difficult time. We sincerely appreciate the wonderful care all our fur babies receive when visiting Baxter and Cleo. We can't recommend them highly enough! read more

Very professional and extremely nice staff, took my cat to go get neutered and they were all extremely nice and kind to him, I recommend this place to anyone that loves and wants to have a safe visit for their cat or dogs read more

DO NOT bring your pets to this clinic. I brought them completely healthy cat for regular Rabies vaccination and check-up and I received him back with ruptured eardrum (I found out about it the following day in different clinic), anisocoria, partial loss of hearing, being unable to eat or drink, disoriented, being in pain, I can't imagine how much pain. Dr Irell and nurse Natalie ruptured Rich's right eardrum during ear cleaning. And without telling me anything they just let us go home. They didn't care that he was in pain, they didn't care that he could develop severe infection and even worse complications, they just didn't care. When I saw Rich's eyes right after we got back home (the pupils were of different sizes and third eyelid was covering almost half of right eyeball) I called them right away and they told that Dr Irell simply removed a piece of hair out of Rich's eye. Then I saw all other symptoms that Rich was having and you could easily see that something was terribly wrong. Plus they vaccinated Rich with the vaccine he already had even though I gave certificate from the previous clinic to front desk before the appointment. But Dr Irell and nurse Natalie just didn't bother to check Rich's records. Later they just told me that not going to charge me for that vaccine and Rich should be fine. Right, who cares if the cat is going to have complications coz of double dose of vaccine. Next day I took Rich to his old vet clinic in Sugar Land where we found out that his eardrum is ruptured, he's been receiving appropriate treatment and hopefully will recover completely. My husband and I were trying to talk to Dr Irell and his nurse in person, we asked them to be honest and tell us what happened to Rich, no result. We were talking to Dr Tran, the only solution she offered was free follow up with them. Seriously??? After they literally tortured my cat. We sent them email to which they didn't even reply and now they are saying that we can't talk to them, only with their lawyers and insurance. It's incredible how protected they are. Technically they can do to your pet whatever they want and then just hide behind insurance and lawyers and call police on you to leave the premises because they just don't want to talk to you. And now we are not allowed to be at the premises at all. That's indeed good customer service and taking care of pets. These kind of people shouldn't be allowed around animals at all. read more

Baxter & Cleo Veterinary Clinic - Veterinarians Near Me - Houston, Texas

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Friendly staffs good customer service and professional workers !! Thanks y'all was good taking care my fur baby girl Stephanie.

Baxter and Cleo veterinary clinic truly offers exceptional care! Dr. Tran took amazing care of a friendly stray cat we brought in for a spay. She ensured she was comfortable and had all the necessary post-op care to heal up. This kitty is feeling great, despite it only being a few days since her surgery! We can't wait to take our indoor kitties in for dental cleanings soon - we know they'll be in good hands with the Baxter and Cleo vet team! read more

Took my dog there for the first time recently and they were great. They fit us in the next day after I called. Everyone was friendly and explained what was going on. I had even requested a nail trim while we were there and they ended up not charging me because most of the nails weren't even that long! We have found our new vet read more

Baxter & Cleo Veterinary Clinic - One happy healed pup - Veterinarians Near Me - Houston, Texas

I thought on my first visit, we didn't go to an exam room because it was a quick visit but there are no exam rooms! I don't like that. I want to be there when you are examing my baby. How do I know what you are doing. I'm open for suggestions on great vets in 77082 area! read more

Wonderful place. Vet really spent time with exam and I didn't feel rushed. Reasonable price too.

I am thrilled to have found just the kind of veterinary care that I've been looking for. In this smaller clinic you get personal care and specific recommendations for your pet's care. Dr. Irell took time to answer any questions and was very helpful. read more

A wonderful place. Everyone one is nice and caring. They're also upfront about costs and will answer questions you have about treatment and prices without making you feel like an idiot. They aren't cheap (no vet is) but they're reasonable. But most of all they actually care about both you and your fur baby. read more

I just adopted a cat and took her to get checked out here. It was a wonderful experience! The staff took the time to explain what was needed and why it was needed, and gave me options for some prescriptions as well. I will definitely be bringing her back here! read more

Our first visit was great! The office staff was very friendly and accommodating, despite my dogs acting like a pair of misfits. Dr. Tran was very sweet with both of my dogs and took the time to explain everything. I feel like this office has the sort of family practice vibe that is missing in many chain/larger veterinary offices. It feels like that care here is much more personalized. I highly recommend selecting this office for your pets and feel that this clinic is a welcome addition to our neighborhood. read more