Called them about my golf cart that was totally dead. They came over the same day and diagnosed the problem. They had me order some new parts. When the parts came in they returned the same day and installed everything and got the cart working better than new. I really appreciated not having to rent a trailer to bring the cart somewhere and there aren't many options here in the bay to repair carts. read more

Bob at Bay Area Golf cart took my golf cart kept it for three months wouldn't return. My calls stole the batteries out of it broke the parking break dismantled so I couldn't drive it and now it's gonna cost me $12,000 to get it fixed. I plan on suing this little fucker. He's cheated other people here in the villages them twice as much to get their carts. His parents live here in the villages you think they'd be embarrassed. $12,000 to get my Ford think fixed because of this jerk. I will be taking him to court if anyone needs to testify let me know. izzyb57@aol.com read more

Do not use!!! No communication, late delivery and no show when the cart was done. The first cart came back working but the second one we sent came back with car batteries installed. Should have had six golf cart batteries but instead had four car batteries which are not meant to run a golf cart. They also charged 1,500 which for even 6 golf cart batteries and the diagnostic would have been high but then to not even get golf cart batteries and only get four car batteries... Stay away from this person. read more

Beware of this company especially Bob who I think runs it. I needed someone to check the batteries in my golf cart and so made an appointment 10 days ago with Bob. At the last minute he called with a strange excuse to cancel. Called back today saying he was nearby and could swing by and check my cart. I asked how much and he clearly said $135 which I thought was high for a diagnostic call but said OK. His guy showed up an hour later, measured the voltage on each battery with a $15 meter, took the cart for a 5 min spin and said everything was good. He was here 30-40 mins tops. He then gets on the phone to Bob who pronounces I owe them $230. When I protested that we had agreed $135 he told me that was for showing up but there was an additional 1 hour labor for another $100. When I said I wouldn't pay until he sent me a written bill, he instructed his technician to remain parked in my courtyard until I paid him. My wife and I felt intimidated so to get rid of him I wrote a $230 check. Recommend anyone thinking of using this outfit to think again.... read more

I found these guys through an add on Craig's List. I called around to local shops to find other mobile mechanics. No others would come to my home. I decided to hire Bay Area Golf Cart to come to my house and repair my 1991 EZ GO golf cart. The original conversation was that I wanted to spend no more than $500 on the cart. I asked them to come out and access the cart. If they thought it was worth fixing and could be fixed for $500 or less, I suggested that they go ahead and do the work. There was never any mention of a fee for drive time or gas to be included in the billing. They never quoted an hourly rate of any kind. They spent several hours working on wiring. I looked up a wiring schematics online for the cart and printed it for them because they didn't have one or act as if they knew the cart well enough to do it without. After spending all that time, (almost an entire day on something that in my opinion and experience should have taken about 1 1/2 hours if they knew the cart! I had to go to work while they did it.) they called me and told me it was done and drove by my work to get paid. It was $500. When I got home I tried driving the cart and it did not run!!!! The engine was turning but nothing else. They had fixed the wiring but that's all!!! I texted them and they said it needed a choke cable, and I should flush the gas and clean the carburetor to finish the job. After a couple weeks I decided I didn't have the time to do the work they suggested. I deciding that they did put in a days work on the wiring and through that they knew my cart better. I decided that I had invested now and wanted the cart done. I called and arranged for them to come and do the work. They estimated it would be around 400-600 more for the choke cable, clean the carb and gas tank, replace a flat tire, and maybe rebuild the carb. I limited the job to just the choke and carb in order to keep the cost lower. They spent another 4 hours or so on the cart. It was late evening and dark when they left. I was billed $600. In the morning I went out to drive the cart. It runs but it barely runs. The choke cable is done like a teenager did it for the fist time!!! Not at all a professional job or one that any mechanical shop would ever approve of from it's employees. There is gas pouring out of the carb when I give it throttle. It jumps into movement and only runs at full throttle. Less than that it just stands still. I have spent $ 1100.00 with these guys and I still have a cart that needs to go to the shop and be repaired!!!! I could have purchased a better used cart for that much money. I think these guys are gonna be out of business real quick if this kind of work is what they provide. I feel like I've been ripped off royal. Had I taken this cart to any other shop and spent $1100.00, I'm sure I'd have a much better running cart, AND I'd have had a lot more done to it!!!! My opinion is that these guys are not in the business to get referrals from good work but to get as much money as they can from suckers like me who are not informed and assume good busniness ethics. I have sent them a text including a preview of this review and as of this posting have had no response. Appearently they have little concern about being reviewed. read more

While this site has given this company 1 Star, Google's site gave them a 5 Star rating ! While everyone's experience is different, I'd have to give them a "1 Star" rating. It started out well with a series of helpful phone calls. Unfortunately that all changed when it came time to have our golf cart serviced. 1st his vehicle broke down in route for the 1st appt. OK, we've all experienced problems like that, so understandable. We rescheduled for another day. For the next appt. he failed to show up or to have the common courtesy to inform us of any changes. It was a great inconvenience for us since we had to adjust our schedules to be available (traveling 4 hrs. and leaving after a birth in the family) only for Bob not to show up ! 2 days later he did respond with an apology and to give him another chance. That however was quickly followed up with rude and insulting comments. He indicated that good reviews on this site or others didn't matter to him ! If they did, he could get a "5 Star" rating in a week if he wanted too ! Great business model ! If you live in or around the Bay Area ( which by the way his address isn't in San Jose, but Hollister), I wouldn't and couldn't recommend this company ! read more

I had this guy out 3 months ago to replace all 5 batteries in my golf cart. My old batteries weren't that bad, but I decided to replace them as a preventive measure. Fast forward 3 months.... The batteries are losing their charge every single day after very minimal use. Even when they're fully charged, they are still very, very weak. When I press the accelerator, the cart just creeps along instead of zipping around like it used to. When I go up a slight incline, it just about dies. I have made multiple attempts to contact him and get him to come back and diagnose and resolve the problem. All attempts have been ignored!! Anyone who has replaced golf cart batteries knows how very expensive they are and they shouldn't die after only 3 months of LIGHT use!! I'm very angry about this whole situation. I'm more than happy to update this review if the guy actually "makes good" but so far it's not looking too good. I actually looked back through my "first encounter" messages and 3 months ago, he was a no-show at our first appointment scheduled time. His excuse was that he left his phone somewhere and it had my contact info in it. Back then I gave him the benefit of the doubt, but not this time... Shame on him. This is certainly no way to run a business!! read more

Owner refuses to respond to repeated requests to refund battery core and connector cables.