I purchased a certified pre owned Cx-30 this week after finding the car on a 3rd party website. It…read morewas the best deal in the state for what I was looking for. I called and asked for the out the door price with all fees and taxes included and got a text with the info within minutes. I drove almost 4 hours to the dealership the next morning to pick it up. I was impressed with the salesman, Ismale, for being so responsive and having great communication from start to finish. The price was transparent and no random fees or dealer add ons were slipped in secretly like another Bay Area Mazda dealership did to me this week. I was given the option to pay with a bank check to avoid the credit check but declined. I appreciate the dealership offering options for those who don't want the "ding" to their credit.

This is a nice dealership right next to the freeway…read more I was in the area, and spotted the Mazda logo. I wanted to get some OEM parts directly from a dealership. So I drove around the lot and found a "guest parking" area right in front. I went inside and asked the receptionist the location of their Parts Dept. She took the time to show me where it was. I rang the doorbell, and someone came out to help me. He was very careful that he had the right part. Year, engine, turbo vs non-turbo, etc. As he rang me up he noted- there's a fee for using a credit card. No fee for using a debit card. You have very thoughtful and detailed minded staff.

We had a great experience buying a car from concord auto 1! Everyone there made sure you felt…read morecomfortable and happy with your new purchase. They go above and beyond, and really know their stuff. Nik and Ted are so kind, and will help you with anything or any questions you have. I definitely recommend buying a used car with them!

Greatest dealership I've been too. The owner very nice and he help me with my bad credit. He got…read moreme a great deal... I'll be buying all my cars here from now on.

Brian Navarro is hands down the best Service Advisor in the building…read more My insurance was being hardheaded on covering the bill , Brian didn't give up and kept fighting for the most coverage. My car was worked on immediately once they got the insurance to settle on what Brian wanted. Would highly recommend Brian. Bonus He's speaks Spanish

Just helped my nephew get his first car at Concord Honda and had a smooth and stress free…read moreexperience. I sent an inquiry through cars.com and Ali, the Internet sales manager responded. He was willing to work with me on price without much hassle. All details were worked out via email, text and finally phone before we set foot in the dealership. Will, in the finance department, was also great to work with, again smooth and stress free experience. Would definitely come back here again.

Took my baby in for her 150,000 mile servicing. First thing was he didn't have my appointment…read morescheduled. That is odd because I scheduled it the day before. But, they took me in at about 815am. I didn't think it was going to be as expensive as it was. The service writer said I should have my spark plugs changed out. Even with $150 discount, the total was a smidge over $2,200. I guess I can't blame them for their pricing. But, this does reinforce why I use my local Pep Boys for everything else. But, I will always take my baby to a Nissan dealership for the regular servicing. But, they were friendly, very quick (to not have an appointment). I got a call about 1pm that it was complete. The shuttle driver was cool. We talked about the electric car he was using. Very personable.

Jay was very helpful! Listened to my concerns and what it was exactly I needed very much appreciate…read moreit!

Purchased an X5 from this dealership. The smoothest, no pressure, helpful, and easiest car…read morepurchasing experience I've had. Andy was a kind, patient, attentive, and a "no pressure " sales person. Alvin , in finance was very easy to work with and answered all of our questions patiently.

My first encounter with BMW Concord was in 2022. I was shopping for a luxury SUV and I found one on…read moretheir website that ticks all the option that I wanted. I reached out and Kris Mang was the one who assisted me at the time. I went to take the vehicle for a test drive and I liked it. There was no pressure on taking the vehicle the day of my test drive either. So I went to test other cars but decided that I wanted that X5. I reached out to Kris again and made the deal a couple of days after test driving the vehicle (good thing it was still available!) Thw transaction is different from other dealers. It was straightforward, no getting passed around finance people to get extra items etc. And I really appreciated that. Fast forward to April 17, 2026, I wanted to get back to BMW (yes, I dabbled into other manufacturers) and the first thing that came to mind was BMW Concord and Kris! I looked into the website, found an iX that I liked and reached out to Kris. Test drove the iX and I loved it that I took the car home the same day! Krystal Souza was the finance manager assisting during the buying process and it really smooth transaction. No pressure on getting extra items and she even helped figure out why the contract was not getting displayed on my phone ! Victor (BMW Genius) walked me thru the vehicle. Quite a few things has changed since 2022 but there are still somethings that are similar. Toni (BMW Genius) also helped out with the connected drive activation! I thought I already accepted it thru email, apparently there is another link on the bottom of the said email that I had to click!

Dealer with NO TRICK ! NO FOOL ! & 100% Transparent Price!…read more Just got our first Jeep Grand Cherokee L (GCL) yesterday! This is the best experience ever we have experienced. First, we went to the dealership and unfortunately they dont have the Jeep that I like. Then I show them the Jeep that I want in other dealership (Stevenson Creek Jeep), they simply got the car from there and give me the advertise price! While previously I went to Stevenson Creek earlier, they tried to fool me with the much higher price instead of the online price. I was very mad about this so I decided to try my luck in Future Jeep Concord. Guess what? Future Jeep simply transfer the same GCL in Stevenson Creek Jeep and gave us the same online price! The best part is not end yet! They gave my Honda Trade in for the price way OVER than what I expected (or the price is even higher if I sell in private market). The Store manager simply just decided to buy from us rather than having us to sell the car separately. Super happy about the purchase and thanks to the sales team there!

I recently purchased a 2023 Ford Edge from Future Ford of Concord, and unfortunately my experience…read morehas been disappointing. Before purchasing, I was told that an active recall (infotainment screen issue) would be resolved by March 25. This was important to my decision, as I planned to use the vehicle for Turo. After the purchase, I contacted Ford directly and was informed that there is currently no fix available and that it may not be resolved until June or later. Because of this, I cannot use the vehicle as intended. When I reached back out to the dealership, I was told there is nothing they can do and no exchange or return options are available. I understand recalls can be outside a dealer's control, but providing an inaccurate timeline that impacts a customer's decision is very frustrating. I would have made a different decision if I had known the actual situation. Overall, the car itself is fine, but the experience around communication and support after the sale has been disappointing.

I have been a loyal Toyota customer for many years and have purchased at least five Toyota vehicles…read moreover the years. I've also owned more than 10 brand-new cars in the past 27 years from different manufacturers, including Toyota, Lexus, Volvo, Scion, and BMW. My very first brand-new car was a 1999 Toyota Camry that I purchased in Redwood City back in 1999. After all those experiences, I can honestly say that this was the best car-buying experience I've ever had. A huge thank you to Ethan Nguyen, my salesperson. Ethan is a young man, around the same age as my oldest son, and he truly impressed me. He was incredibly patient, professional, knowledgeable, and never once made me feel pressured. He took the time to answer all of my questions, helped me carefully compare different vehicles, and genuinely wanted to make sure I found the right one instead of simply making a sale. What impressed me the most was that you could tell Ethan truly enjoys what he does. His positive attitude, honesty, and dedication made the entire experience enjoyable, smooth, and unforgettable. It's rare to meet a salesperson who is so passionate about helping people. I also want to recognize the young Chinese-speaking gentleman who assisted with my trade-in. He was kind, attentive, and very helpful throughout the process. A special thank you as well to Manager Nasser and Finance Manager Omar. Both were friendly, professional, and made the financing process simple and stress-free. From choosing my vehicle to completing the paperwork, everyone worked together as a team and treated me with respect. There were no pressure tactics, no unnecessary games, and no hidden markups. I especially appreciated the dealership's commitment to transparent pricing with their "No Markup" policy. I ended up purchasing a 2024 Toyota RAV4 LE Hybrid Certified Used Vehicle, and it looks almost brand new. Knowing it comes with Toyota's certified warranty gives me even more confidence in my purchase. If you're looking for a new or certified used vehicle and want an honest, professional, and hassle-free experience, I highly recommend Toyota of Concord. This dealership has earned my trust, and I wouldn't hesitate to recommend them to my family and friends. Thank you again, Ethan Nguyen, Nasser, Omar, the trade-in specialist, and the entire Toyota of Concord team for making this such an outstanding experience. I absolutely love my new RAV4!

Andy Garcha is the name of the sales person who got up from his desk to intimidate me after he…read morerealized I wasn't going to sign a bullshit contract, BEWARE. I wish I had a recording of the guy also admitting to me that he did in fact lie after arguing with me "now what" is what he said. I said alright I'm walking out . I've walked out of multiple dealerships it is not a problem. He said I don't care you can walk out that's fine. That is when the general manager came into the office to try to de escalate the situation. GENERAL MANAGER NAME IS MO ALAM? I spoke to somebody else, Nasser who clarified he was acting GM as Mo wasn't in office. SINGH Khurana was the sales person who brought me to dealership , had me pull a hard credit inquiry and said that my official check that I had IN HAND from my credit union was not a cashiers check and I blindly trusted him. I do have a copy of the final contract that they tried to get me to sign. And the loan information that I had already came in already signed and approved . They are guaranteed funds. I had 3 different men try to explain to me what they were doing wasn't wrong. It's fraud and I strongly encourage to go with someone who knows what's going on or get educated because if they can screw you over they will. Always get the retail service agreement and make sure it's for the APR /same loan terms, and same OUT THE DOOR PRICE. I did apologize to rest of staff who had to hear me losing my mind, I was so upset I was shaking. It's disappointing to know that you cannot in fact "trust a salesman" . If Singh and Andy WERE truly uneducated and NOT deceitful then they shouldn't be on sales floor. This should have been an exciting and pleasant experience but I left home irritated and bummed out to be honest because it was a complete nightmare.Again thanks to the GM Nasser and Bill who were finally doing the CORRECT paperwork and not further wasting my time. I did waste 5 hours of my time sitting around for this whole mess.

Jacob Maranan is truly a nice guy and an outstanding service advisor at Audi Concord. He's been…read moreincredibly helpful with my 2018 Audi, always explaining things clearly and working hard to keep repairs affordable when costs can easily feel out of control. Unlike the typical reputation service advisors have for pushing unnecessary work or price gouging, I never once got that impression with Jacob. He genuinely seems to look out for his customers. When he's handling your vehicle, you know you're in really good hands. This is the first time I've ever felt compelled to write a Yelp review for someone in the service industry, and Jacob more than earned it. Highly recommend

I recently had a 100K service performed at Audi Concord in California and experienced inconsistent…read moreand unclear pricing. The service advisor informed me that spark plugs were optional at $413, however my invoice shows that 4 spark plugs were installed for $95.44. This discrepancy raises concerns about how services were presented. Additionally, I was charged for multiple additive services while a standard maintenance item--the engine air filter--was not replaced. I learned this after visiting my mechanic the next day. I attempted to resolve this with the dealership but am requesting Audi of America's assistance in reviewing the charges and helping reach a fair resolution.