I have been contacted by Beacon and have resolved the issue. It did involve a series of conversations and I wish we could have come to this point earlier. However, it is resolved to my satisfaction. read more

I made an appointment a week in advance and they didn't show up. When I called the office the lady told me to wait, they'll call before they arrive. Never showed up. The next day I called again and they made another appointment. They said they'd come around noon. Since I work I found someone to sit in my house and wait for them. Again, no call, no show. I called again and was told I'm on their list so just wait. They're now 7 hours late and the lady in the office called to see if I could be home all day tomorrow. Uh, noooo. I've had no way to cook a meal for 10 days. Beacon is unreliable, dishonest and completely unprofessional. read more

Jon showed up looking grungy with his shirt open exposing his hairy, gray chest and huge gold chains to bid replacing my hot water tank; an easy job. It's sits on the garage floor. That's all I needed yet he wrote me a bid for $10,744.70 for a tankless H/W heater or $6,282.10 for a $700.00 tank and a $125.00 H/W recirculator I could get at Home Depot. The recirculator worked fine. I wanted to shout, "Do you think I'm an idiot? Get out of my house!" Instead I said, "PASS", bit my tongue and had to stroke a check for $82.50 just for the trip which is a total RIP OFF because nobody has a chance to have him do the work at that expense. I got the emergency, weekend job done by someone else a couple of hours later for around $2K as I had guests coming and didn't have time to do it myself. I feel sorry for those who don't know better and worry about the elderly. WATCH OUT! read more

They are beyond incompetent. They came out to fix my furnace 2x and it still isn't fixed I was charged $325 for a repair that did absolutely nothing. If I hadn't sent a family member after them they would have charged more money to come out the second time. 0 stars but I think I'm required to rate them at least one. This furnace is only 2-3 years old. They have no interest in doing the right thing only taking your money. If you call beacon you'll be freakin cause they suck. read more

We were out of town so, when my daughter called on a Saturday morning about the toilet overflowing we had no question but to call Beacon. In a couple of hours, a technician arrived and took care of the problem. Great service. However, the $935.85 price tag for a service that took a little more than one hour seemed excessive even for a Saturday. read more

I had standing water in my basement, called an emergency plumbing company (that will not be named), they couldn't send someone until next day. I remember the marshawn lynch commercial and called beacon (I also quit freaking). Long story short I had sewage water coming up from my pipes, also known as poop water, it was awful. Ryan Rollings called me within 10 minutes and within 30 he was at my house assessing the situation. Another 10 minutes and he had a solution and 3 additional options. He took time to walk me through what was happening (a stupid tree root broke my pipe) and showed me the actual issue. He also helped with a toilet problem I was having. Thank you Ryan, I will absolutely call beacon again if I have any issues. read more

I called Beacon Plumbing at 10 pm returning from a vacation, they took my call and they were able to see me very next day. They could have also seen me same night however I was too tired to be awake to go through that process. So they showed up, educated me on the process, very professional and kind. They even cleaned my drains from my septic being full. David C came out, I highly recommend!!! They were able to diagnose the issue right away and cleared my blockage with my septic pump. read more

My external faucet pipe broke during last winter. It needed to be replaced because otherwise when turned it on it would leak water into my house. I called them up and to my amazement, they came out same day. They charged $75 just to show up but I don't care about that: it cost the business money to send someone out anyways. I don't know why people have problems with charging that fee. They gave me the quote. I was blown away by how expensive it was going to be. "Is this the going rate for plumbing work these days?", I asked myself. Perhaps it is, so I agreed to the work not knowing any better. They installed the new faucet and the thing was basically fixed. But there was no way to shut off the water from going to the faucet during the winter. So I had them install shut off valves for the hot and cold water lines. Basically it's a valve with a handle. They gave me the quote. Yikes. That's expensive. "Is $$$$ for each shut-off-valve-thingy with a handle worth $$$$?", I asked myself. Maybe. After the work was done, they had me sign their digital-payment-processor-hand-held-device-thing. The plumber said the first attempt did not go through, so I did it again. More on that later.... After they left, there was a gaping hole in the wall where the work was done, with pipes exposed and everything. I guess in the paperwork they said they don't fix holes where they worked. Fine, I guess. The silver lining is that I taught myself how to patch up holes in the wall. One small problem: when the valves are shut off and the handles in the closed position, the handles protrude through where the access panel would be. They installed the valves this way. So, during the fall and winter months, the panel must be removed and expose the pipes (if I want them shut off that is). That's sloppy work for the amount of money I paid. Speaking of money I paid: they charged my credit card twice with the hand-held-payment-device. I discovered this several days later when routinely checking my checking and credit accounts. I would like to give them the benefit of the doubt and assume they did it by accident. By this time I was not happy with this company. I disputed the second charge with my credit card company, who is waiting to hear back from Beacon. As far as I can tell, there has been no response. The good: they came out same day and fixed the problem, although could have been better. The bad: they charged me twice and did not catch it themselves. I had the foresight to give them my credit card and not my debit card. They need to do a better job with their accounting controls. Double-billing is a very easy thing to catch for them. read more

At 10pm at night a foul smell permeated the house. Following the smell, I found to my horror that the sewage injection pump in the basement had sprayed most of the interior of the furnace room. Beacon arrived about an hour later, and had the output end of the sewage injection pump reconnected to the discharge pipe with a more robust connection than had existed before. No complaints about the time from them or the mess. Beacon was courteous and professional and explained what they did to my satisfaction. read more

Needed a new hose bib. $1650 for about 2 hours of work and I have a new outdoor faucet. Crazy expensive. A new hose bib costs about $15-30 at ACE hardware. Two guys needed to do a one person job. $400 extra for the second guy. $400 extra to crawl under my house which I have done dozens of times and is not that onerous. $75 to drive to my house. Nearly $800 to install it. STAY AWAY FROM BEACON PLUMBING! They are not honest people. read more

Upsell. Upsell. Upsell. Spent an hour trying to turn the replacement of a shower cartridge into a home remodel. Absolutely unscrupulous. Claimed could not identify correct shower part without cutting hole in adjoining wall. Rick B was the service tech. Even told me the problem was likely my water heater & it needed to be replaced too w/o ever looking at the water heater. Gave a quote of $822 w/caveat cost could exceed $3,680 & part would have to be special ordered. Of course Morgan's had part & another another plumber easily replaced cartridge all for $569. Beware single women & the elderly. This outfit will prey on the unwitting. I will never ever call these masters of the bait & switch again. You'll be freakin' if you call Beacon. read more

Our sewer backed up and we have a holding tank because of the length of the sewer line. We called Beacon and 2 guys came out spent 30 minutes working on the holding tank. They charged us $1000 and told us it would cost $6000 for them to pump it but said it was fixed except the pumping. 2 months later same thing happened and we called Harts and the young gentleman was awesome and he got everything unplugged for a little over $100 and has a guy coming here tomorrow to pump for approx $500-We will never call Beacon again read more

Got a leak on a pipe inside the garage, most likely due to the very cold weather in the last days. I called many companies and no one had availability to work on my leak asap, until I called Beacon Plumbing. They told me they could have someone on my house soon and so they did, Jesus and Liam came a couple of hours later to fix the leak. They not only fixed the leak but they also added insulation so that this doesn't happen again. I appreciate how they handle everything. I would recommend them. read more

Called them for fixing the A/C. They charged investigation fees and find nothing, then suggested a 30K estimation for replacing 6 split ductless unit. It's totally not making sense... read more

Giovanni and Zach came out to look at a barely flushing toilet and thankfully determined it was the 30 year old toilet and not something worse. They had a power flush on their truck and changed it out. They also cleaned our downspout drains as well. They were Super Great! Personable and professional! Highly recommend these two and Beacon Plumbing! read more

We had a one-star turned five-star experience with Beacon. A pipe burst on 12/23, flooding part of our basement. We shut off the water and called Beacon. The person on the phone told us that the earliest someone could come was the next day (Christmas Eve) between 2-6pm. By 6, no one had come, so we called Beacon again to find that they had no record of our call/appointment. We had given up on a plumber coming at that point, but to our surprise Beacon sent someone over within two hours. Our plumber Jimmy was super nice and fixed the broken pipe within an hour. Thanks to him, we had our water back on in time for Christmas! read more

Beacon is blessed to employ experts like Troy and Mike who saved the day, responded within minutes to our emergency, handled the situation with confident professionalism & integrity handling all involved in a chaotic situation, and had eveything in order and under control for all parties involved. I have nothing but respect and admiration for these two young men - does my heart good to see such excellence in service still exists. read more

I called Beacon Plumbing because my water heater was leaking from the fittings. Dean was great! He was very informative and helped me to understand what needed to be done. He got the job done quickly and efficiently and he even cleaned up the mess! Their rates are very reasonable. If you ever need any work done, I highly recommend Beacon and ask for Dean! read more

Steve came out to help us with our electrical problem in the garage. He diagnosed the problem and we decided to have him install 4 new lights. Everything is working great now. The service was very professional and Steve even swept up the debris. Thanks Steve!! read more

We called Beacon to service our furnace. They were quick to respond and communicative throughout the process. Radonis was helpful during his visit and made the recommendations and costs clear before moving forward. read more

They seem to do pretty good work but they are way, way over priced. They don't charge for labor or parts, but rather make up any price they want without any rationale. They did a 1.5 hour job at my house and used minimal parts and charged over $2K. Unless money is no object to you, I would call someone else. read more

Found a leaking pipe just as I was going to bed. They were at my house in 30 minutes. Fixed the problem, replaced the pipes and faucet, cleaned up and was done in less than 2 hours. Super impressed, will use them again. read more

Zadrien came out to replace a leaking garbage disposal. He was prompt, polite, and very efficient. The work done was excellent and looks far better than it did prior to repair. read more

Outstanding service for a septic tank failure on a weekend! Technicians Gato and Esther quickly and expertly diagnosed them problem which included ordering a new pump Nd floats. They were able to get the system going so we would have the necessities of water for toilets and showers over the weekend. They ordered the parts which were due in Monday. Got a call Sunday morning ..parts were in! They came out and fixed it!! They were both so very professional and knowledgeable ..definitely recommend Beacon Plumbing!! read more

While I was never 'freaking,' I had Beacon Plumbing, "Stop Freaking, Call Beacon!" out to my house to install an insinkerator and repair my kitchen sink drains. The Beacon professionals, Troy and Kevin, were outstanding. Not only did they thoroughly explain the work they were to perform and the itemized costs, they were fast, efficient and left my kitchen actually cleaner than when they arrived. I highly recommend Beacon for any and all of your plumbing needs. read more

Beacon Plumbing - Professional Journey lever plumbers Troy and Kevin with hugely satisfied client Tom - Plumbing Near Me - Kent, Washington

Decided to update our electrical panel and called Beacon. Again, they genuinely deserve 6 stars! Zack and Alex were amazing - helpful, expedient, respectful, thorough and funny. Beacon never fails to show and has always arrived at the promised time. Not once has our final bill exceeded the original estimate. Again, we will only be using Beacon for an plumbing or electrical needs. read more

My property had an emergency plumbing issue on the sewer clogged. Called Beacon and the plumber told me $900 plus tax and he could apply $50 coupon over the phone so the cost should be $850 plus tax. But he ended up charge me $1,100. Asked the plumber and he told me he could not change it back. Then I asked the plumber to give me a bid for the sewer line replacement. I followed up with the plumber for 3 days and he ended up told me I need to pay $2,000 to clear the roots in the sewer in order to give me an estimate for the sewer line replacement. This is a horrible and dishonest plump company. Everyone please aware and try to avoid using them. read more

No one likes tepid showers. Our tankless hot water heater was on the fritz so I called Beacon Plumbing to come assess the problem. I was informed by the scheduler that there would be a $75 travel fee and the plumber would be available that same afternoon. Do I love a travel fee? No. Do I appreciate quick service? Yes. Booked the plumber. Josh, the assigned plumber, called me in advance of showing up. He finished his prior service call early and would be able to show up earlier than promised. Excellent communication. Upon assessing the problem, Josh and his apprentice Sean were able to determine that the unit had been installed incorrectly. He had all the parts on hand to fix the incorrect installation and get our showers back up and running. Josh provided a detailed quote and completed the job in a very timely manner. Sean and Josh were both very professional, understanding, and did an amazing job. It's not the easiest thing to have to give a $$$ quote to some one not expecting to have to deal with plumbing issues. They both handled my quirks (service sticker placement and having to manage folks working from home) and did it with a smile. read more

Gato was the nicest and most helpful plumber I've ever encountered. I am a new home owner who doesn't know much about home maintenance. He took the time not only to fix the problem, but provide us with information on how to prevent or mitigate issues in the future. He walked us through what caused the problem and the basics of how the plumbing worked in our house as well, so I won't feel so in the dark next time something happens. Despite the price, I couldn't be happier with the service. read more

When I needed a busted pipe repaired at 10pm I gave Beacon Plumbing a call. They arrived within the hour and fixed what could have costed a lot of money. This business saved me an insurance claim which would have raised my premiums. read more

Had a leak in shower on a Saturday and called a few other places, and got their answering services with a promise to call back but no timeframe offered. After an hour and no reply I called Beacon, got their dispatcher immediately, they gave me arrival window and within another hour tech was onsite working. Adrian was a pro, calm, knew his job and got right to it. Problem was pesky but he had a plan and stuck with it till he was done. He hit his quote, everything looked great and I was happy. I suspect there are cheaper company's, but worth the extra for professional work, and the quick peace of mind. Thanks! read more

The call: Called Beacon for a non-emergency water heater failure and scheduled a visit for the following week when an "experienced" guy could come out. Told the person making the reservation that the heater was about 15-20 years old and gave them the model and serial number. Was informed that there would be a $75 service charge to come out and troubleshoot the unit. The visit: The appointment day arrived and the guys showed up on time after calling. Good work, but that's were the good stopped. Upon arrival only one of the 2 was wearing a mask when they got out of the truck. We've been doing COVID for a year now, get with it... Brought them over to the unit and then was informed that it was old and that I should just get a new one. No kidding? Maybe I don't have 2-3k to drop on a heater when I can make this one limp along a while longer? When I suggested that he at least try to take a look and see if there is a repair that could be done and get us by for a while longer I was told that the "diagnostic fee" would be $385 just to find out what's wrong. That sounds a bit different than $75 to me, but what do I know? Fortunately the tech also told me that he wasn't even interested in looking at it; which saved us both some time as I told him he could leave. The resolution: After the techs decided to leave they chilled in the truck for a while before they took off. Must have been break time... Don't bother wasting your time with this company, they clearly don't care about customer service and are VERY inclined to try to scam people out of money. Beacon Plumbing, "The used car salesmen of plumbing." read more

Called Beacon Plumbing to replace a broken PVC pipe. Not only did they replace it with another cheap PVC pipe (gave no other options) they charged over their quoted price by more than $200. I ended up paying over a $1000 for this simple fix. I'm convinced your looking for a quick money and not repeat customers. The time it took was less than an hour. $1000 an hour is ridiculous. read more

We called for a clotted sink. The person on the phone was not nice to talk to. She told they can send a tech same day. That was good with me. What she didn't tell me that there was a $350 flat rate plas tx plus $75 trip charge....basically $500 gor a clotted sink! When hiring this service nobody told as about the super high price. We wouldn't have hired them. The services was ok....the tech was also rude. I called later to discuss the bill and again the person on the phone cut me and without saying anything transfer me to manager, who of course was not available and i am still waiting for them to call me back. Not happy at all with them i wouldn't recommend them. UPDATE: Of course they responded to my review, blaming me....they have plenty of reviews like mine complaining how expensive they are and how they don't disclose full price at front. So you decide....i will not work with the again. read more

I called 7 companies who either told me they couldn't fix my water heater leak or told me it would be 5 or more days to send someone out to evaluate the issue. That meant no water or heat from radiant floor heating for 5 or more days. My 8th call was to Beacon. My call was answered immediately, and they were able to send someone out the same day. The inspection fee was $75 compared to a $300 inspection fee quoted by a competitor. Their service was excellent. Giovanni was extremely knowledgeable, thorough, and professional. He had the part available in his truck, quickly installed and tested to make sure it was working perfectly. I had the utmost confidence in him and am now a Beacon customer for life. read more

We had water spraying from a broken faucet in the bathroom, the shutoff under the sink didn't stop the flow, the main shutoff on the street was jammed solid, our regular plumber was booked out for 2 weeks and the referral he gave us couldn't get here for a day and a half. If there was ever a time to START FREAKING, this was it! I called Beacon Plumbing, Willy arrived in about an hour and within a few minutes had everything under control. He even had a supply of new faucets in his truck, so I didn't have to try and fight the crowds at Lowes! Brilliant service! read more

ROBERT H was VERY quick to respond to my call. I needed to get the furnace and water heated serviced and he was able to accommodate the same day...He made it easy and the explanation of service was thorough. He was friendly and efficient, couldn't have been better! read more

i was charged a 400$ diagnostic fee, which didn't include service for electrical. when I called they said they would waive the fee for sending a guy out, however way overcharged. we had a plastic burning smell in our house and small children, so needed to figure out what was going on. the electrician came out, looked around, sniffed in our vent, and told us it was the heater. didn't perform any actual electrical tests. said he could send out the beacon hvac guy for an additional diagnostic fee of unknown rate. it was in fact not the heater. pretty unsatisfied that he charged me 400 to walk around my house and tell me this wasn't his job, but another division in the company. He was maybe here for 40 minutes. read more

I had a horrible experience I had an electrical emergency so I couldn't shop around and ended up without electricity for 34 days and paid $5,000. Later when I checked around at four places for estimates I was told it's a pretty basic job: 2 days and $1,500 and it didn't even pass inspection the first time. I really wish I had used someone else. read more

Awesome job. I received a few bids for a larger water heater install in my home. I don't use plumbers very often and was a bit shocked at the price I received by all of the plumbers...but Beacon's price was in line with the other bids. They weren't the cheapest but what made me decide to go with them was they showed up on time, friendly, provided an on the spot estimate, & were ready to commit to the job. Troy and Kevin did an EXCELLENT job. My water heater is located in a finished daylight basement and was a bit of a challenge with access but they made it work flawlessly. I have a composite deck that they didn't even scratch moving the old and new water heater around. Additionally they protected the carpet and everything was spotless when they left! Thanks again for the great work and stress free transaction! read more