Mark J promised to apply the first unsuccessful visit towards a credit for a toilet replacement and then doubled the price of the toilet replacement! Unethical, bad business, and treated us with a clear "take it or leave it, we couldn't care less" attitude. So they've got our $$$, and we have no toilet and need another plumber who will quote the job and do it. I do NOT recommend this company. POST BEACON REVIEW: Ummm, thanks but you guys did NOT install a toilet, you just took my money and ran and wouldn't respond. Nice job researching this review for 3 weeks and getting back with a total lie~ and you're right there is another side to the story and yours is just that~ a story! Even worse business than before. read more

The worst ever. They straight up scam you. If you don't want to be scammed, make sure you record the initial quote they provide, because they will change what they quoted when they come to your house. I am talking about fixed quote like travel cost and diagnostic fees, not quotes that can change upon inspection of the damage. Oh they overcharge their services too. Classic bait and switch business. I had to call their customer service and tell them I know how to file a complaint with the Attorney General's office before they agreed to honor what they initially quoted us. It was over a year ago that this happened to me and I am still bitter about the experience. read more

I don't recommend this company, please find a different plumber once you read and don't want a bad experience, first: they take advantage of the demand of needing a plumber, also, they charge tons of money to having a person writing notes and being all blah, blah, blah, I got a different plumber and just sharing the bad experience with Beacon. read more

Called Beacon to unplug a bath tub drain that had a clog farther down the pipe than I could reach with what I had. They came out in a timely manner. Plumber finds the clog about 4 feet down and pulls up a giant fist size wad of hair with a long tail then proceeds to knock it off his snake and back into the drain pipe even though I had a bucket ready to dispose of it. I asked why he did that and asked what happens if it clogs further down the line. He said not to worry if that happens call them out again then promptly charges me $500. Several weeks later I discover the kitchen sink on the lower level than the bath tub is now backing up if I allow the water to run for a minute. Thanks for nothing Beacon. Guess I'll call Southwest Plumbing this time. read more

Hello Kasen, I spoke multiple times with an individual named Mark. He dropped the issue in the hands of the technician. I asked for a partial, if not full refund and then I never heard back. I do think there was a misdiagnosis AND an excessive offer to fix the problem. Long story short, I did reach out, multiple times, as did my spouse and got the run around. If YOU are willing to offer a partial or full refund I'll be happy to speak to you. Give me a date and time and a good phone number. Short of that I will not waste further time debating with your company as I have already done so with Mark. Nope. I don't recommend. It's been about 8 months since I had these people out. I called them because I was smelling a burning smell. I honestly only smelled it in one location in the house. The guy shows up and dramatically says he smells it in the garage. I was shocked because my sniffer is really good and I hadn't smelled it but ok, I'll trust that he smells it. Then they sell me on needing to replace the entire electrical panel. Estimated at close to 8k. I got a second opinion the next day and this person shared that he had worked for large companies like this who basically take advantage of vulnerable people, particularly old folks on replacing the whole electrical panel. He felt bad and could not participate in that so he left quickly and went out on his own. He said he'd seen that a lot. So what was the smell? Turned out to be the lighting under the kitchen cabinets. I discovered it by checking all outlets and things plugged in (which the beacon people never even did despite their ridiculous fee). I disconnected that item and poof smell gone. A wire had gone bad and was emitting the smell. I most certainly contacted them at the time. They charged 300 ish just to come out and IMPROPERLY "diagnose" the issue. I reported that in fact they did NOT diagnose the problem just offered an overly unnecessary fix. I had to chase that manager down and well, it's been 8 months the smell is gone and never got resolved by this shitty company. If you're freakin most definitely DO NOT CALL BEACON! read more

We are new to Renton and had some electrical issues, called Beacon at 7pm on a Friday and they were able to fit us in for an appointment. Zach and Dennis showed up an hour later and fixed all of our issues. Very transparent and honest people. When I asked about what motivates them to take care of their customers, they said they are taken care of by the owner and they love their work and make sure they take care of their customers. They shared that the owner, they said the owner will have dinner waiting for them at home many times. Really impressed with the people and the company. read more

Friendly and knowledgeable personnel. Quick response. Excellent work! 101% recommended! read more

Oh my...there are few things worse than waking up to find there is no hot water! I called Beacon and was told they could get someone out right away! The technician called on his way and asked me to send pictures and details of the current tankless water heater so that he could see if they had something in stock should a replacement be necessary. He arrived early and inspected the aging heater. I was told that repair was possible, but if I wanted he had brought a compatible unit with him. I had done some online research prior to his arrival and all indications were that I had already been living on borrowed time with the old unit; I opted for replacement. I had made my original phone call at 08:00hrs; hot water was restored by around 10:30 hrs. Excellent service! read more

If you're into over-priced services, hire Beacon! I'm a single mom of two kids. I was convinced to become a "preferred customer" when my furnace went out the day before Thanksgiving in 2021. I was charged over $1,000 when all that happened was my earthquake gas shut-off valve from landscaping work done the day before. I decided to use Beacon whenever I had issues, given my "service fee" is waived for being a preferred customer. Well, I will no longer be a customer. They waive that fee only to charge a ridiculous amount for simple jobs that many other plumbers would charge less than $100. I need a new water heater and am adding a bathroom in my basement. Guess who I won't be calling? I'd probably stay far away from this business if you're a woman. read more

I called Beacon to get a small leak fixed in my garage. $1,100 for 1.5 hours of work, which is outrageous. Other reviews have mentioned high prices too. Stay away from this company, call around to get other quotes, it's worth the extra effort. read more

Beacon Plumbing has a fantastic reputation, and their team reflects it. I've used their service twice; both experiences were great! They eliminated the stress of the emergency and rectified the problem quickly! They came out on the same day as our emergency and fixed it for a reasonable price. Don't hesitate to call Beacon FIRST! You won't be disappointed. read more

Buyers beware: super overpriced--90 minute toilet declogging work for $1100. On the phone they indicated there would be a $100 service fee and $98 camera fee. But the final invoice does not even explain why it is so expensive. Use me as a cautionary tale. read more

Just moved into our new home and the heater went out. They sent out a tech and not five minutes later he left and said he didn't do that kind of work and charged 105 dollars for a look. So, he stated he was sending out someone else and should be there in a couple of hours. They didn't show up and said they would be there tomorrow. Okay. They came out and said it was an electrical problem, and they didn't do that kind of work but the person they were sending out does and it was going to be 10,000 dollars to replace everything. Then he was mumbling under his breath that he hated it when homeowners looked into the furnace and left. So, we were left with nothing. In the middle of not having heat in our new home for almost a week. I'm not going to recommend this company to anyone. I understand they have a lot of good reviews, and that's why I called them, but to leave families stranded with a potential 10,000 fix in the middle of winter is ridiculous. read more

Had a kitchen faucet leak that needed immediate attention Sunday night and the plumber was here in 45 minutes. I took the opportunity to ask about slow drainage in the bathroom sinks and a hot water heater that wasn't functioning as expected (50 gal that ran out of hot water at 10). The plumber, Jimmy, took care of it all and was very transparent about parts and timing. read more

Our toilet sprang a leak so we called around. Beacon gave our landlord a super reasonable quote and they came out the next day. Zadrian came and did his due diligence to find that we had a much bigger problem on our hands. He was super quick, helpful, and he even cleaned the bathroom when he left! We appreciate his efficiency and will likely use Beacon Plumbing again for future problems. Thank you!! read more

Beacon plumbing took advantage of an older couple. They charged $500 to hit a reset button on my hot water tank. The first technician didn't test the tank after installing a part. It didn't work. They sent an electrician who had been drinking quite a bit, so I helped him locate the electrical. The third technician promised to refund the No-work drinking electrician time/money, which Beacon did not. To make matters much worse, i overheard the third technician brag to his office about how quickly the work was completed by just pushing a reset button. The button was pushed for $500! Further, tthe office was rude and inconsiderate and refused to credit ANYTHING. The only good quality was that they came out the same day to try to repair our water temperature. But they saw a vulnerability and took advantage of us. PLEASE DO NOT USE BEACON PLUMBING! read more

I would not recommend Beacon Plumbing. The are preying on the elderly. Beacon over charges. I understand you have the option of not using their service. But they were recommended by a friend who previously worked for them. What a mistake. we called them at 2pm in the afternoon, you are desperate to get the leak repaired because you have 3 adults and two small children living with you. They come out, say it will cost 600 dollars to trouble shot the problem, you know it is expensive and go with it. But, after they find the problem by cutting a large opening in your ceiling, they then up the quote to 3,000 dollars to repair a shower drain. They were on site 4.5 hours. Arrive approx. 2:30 and departed at 7PM. The parts were less than 200 dollars, it is very unreasonable to charge more than $650 dollars per hour for the repair. I spoke to the repairman, who was very professional. I asked him to call the office, explaining their must be a mistake in the pricing. The price is what it is. They know they have you at a disadvantage. Now you know why they can afford the expensive adds on TV. Do not use them, call another reputable plumber. I think it is time to call Jessie on KIRO 7 so he can research this. We will also be reporting this to the Better Business Bureau. read more

I just got robbed. Our water heater stopped working and we call Beacon because they could come out within 2 hours. We gave them the age of the water heater on the phone. They told us it would be $75 just to come look at it. We agreed, but we didn't mean he literally would take one look, without testing or checking anything and say we needed a new water heater $1900 water heater and almost $600 for the overflow tank! Do yourself a favor and don't "Call Beacon". read more

Just want to thank Zack and Steven . They were able to come out during my emergency and get me tooken care of. My heater went out a week ago and having kids it's important to keep them warm. They were able to get me in fast and they came out and accessed the problem quickly. My kids were even happy because of how nice they were upon arrival. Being a single mom it's hard to find someone who works with your time, and they did just that! Called and talked to Mark and he told me he would put his best guys on the job. Great customer service guys! Thank you! read more

Experienced a clogged toilet on Easter holiday. Yippee. Called Beacon and later that day Diontea our service tech showed up and like magic, cleared the toilet with his snake! Wonderful experience and now Beacon is my go to plumber. Stop Freaking, Call Beacon! read more

Toilet wasn't flushing, tried plunging​ myself, didn't help. Called Beacon Plumbing, they came ou​t within an hour. Took the toilet off, discovered tree roots, cleared them out, sent a camera down to make sure there were​ no further problems. They were super friendly, knowledgeable, saved me some money, and told me what to look for in the future to avoid future issues​ - all in 2 hours. Been using them Beacon for 10 years - always great service!! read more

Beacon Plumbing - Roots growing under my toilet - yuck! - Plumbing Near Me - Kent, Washington

Do NOT USE Beacon Plumbing. They came out to unclog a toilet, removed the toilet, broke the tile, and charged us $832 without putting the bathroom back together. They wanted another $4K to put the toilet back on. #beaconplumbing #scam #ripoff read more

While Beacon were fast and responsive, their prices are beyond exorbitant and I was most certainly taken advantage of. We had a pinhole leak in our recirculating system pipe, and they recommended replacing the whole pump. The total cost? Over $1900. The worst part is that we are in the middle of dealing with a house flood and the resulting damage, and the team saw this and clearly knew I was desperate to just have the issue fixed. Now having done the research, I know they committed maybe $200 of materials to the project, with 2 hours of labor max. Most certainly not worth the almost $2000 they charged. Based on price and predatory practices, I cannot recommend Beacon to anyone and will advise others to look elsewhere. read more

Horrible plumber! Called at 7am, was given a window of 10am-1pm. At 12:45pm I was called and told they were on the way. Then again at 2:30pm the plumber calls and said he just wrapped up a job and would be there shortly. At 4:15pm he calls again and says he is 5 minutes away. Finally they show at 4:45pm, comes in, attempts to flush, I explain we have already snaked the drain, and it did not fix it. He says he will go out to his truck and write a quote be back with a few options, when he returns he gave me an estimate to snake the drain for $500, reinstall the toilet for $750 or replace the toilet for $1100. When I asked him what would fix the toilet he says nothing just points to his quotes and asks me what I want to do. Recap 5-7 hours late, comes in with attitude, doesn't diagnose, offers over priced options, then doesn't respond to basic questions? Worst service ever, when your Freaking NEVER call Beacon! read more

In contrast to some of the other reviews, I had a great experience with Beacon. I called them for some plumbing work and they were quick to reply, had someone out the same day, and in less than 24 hours had remediated the issue (shoutout to the plumber who was direct and knowledgeable). Their fees seemed in line with similar sized plumbing companies in Seattle, but I also expected to pay a bit more because the work was urgent. read more

Do not use Beacon to fix an outdoor E-One grinder pump. They are not qualified to do it. I had them come out on a Sunday for an emergency call. The two guys that showed up did not know anything. I explained on the phone what my system was and what it was doing. When they got there, they ran no tests or any type of diagnosis. The guy looked in the hole where the pump is and said it had to be replaced and that they would have to order the pump and could do it in a couple days. They quoted me $11,500 to do the job. I said I needed to shop around and that I would let them know. But I had to pay $100 for them to come out and do absolutely nothing. Such a rip off. I later found the company "Correct Equipment" which I later found out is the only certified dealer and servicer of the E-one grinder pump system. They came out on a Monday and repaired the pump (not replace) for a total of $1038. They told me that if they had to do the whole system (new power box and pump) that it would be under $5000. I have lost all trust in Beacon Plumbing and will never use them. read more

Beacon Plumbing - Here is their quote! - Plumbing Near Me - Kent, Washington

I live in Bothell, WA Very unprofessional technician. The main technician was rude and had me move boxes while standing in my way. I had to ask him to move out of my way. When the job was done, they left without contacting me (they called me on my cell phone when they arrived, so you know that was not the issue). Since they left without informing me they were done, my garage door was left open while it was raining. I called the Technician on his cell phone to ask what happened and why I was not informed the job was done. He did not answer his phone and the corporate office said to call back on Monday to file a complaint. Very unprofessional and I will never recommend them to anyone in the area. I will also leave this same review on other review sites, so others don't have to experience this poor level of service. read more

I have a whole essay prepared to explain how mad I am. But I'm going to have to truncate it for character limitations. Call "JOHN THE PLUMBER" who works out of Puyallup. In short, I will NEVER call Beacon again because I was treated SO rudely. And I was a returning customer who was happy to give my business to Beacon a second time! To be clear-- WE DID NOT MIND WAITING FOR SERVICE. I DID MIND BEING TREATED RUDELY. After my backyard spigot (which had been serviced by Beacon months ago) began gushing to the point where I had to turn off the water main, I had to wait 5 days for service (which was TOTALLY OK because it's pipe-bursting season). We didn't even mind having to turn off the water 12-18 hours a day. We knew it was a VERY busy time for all plumbers. But when I called on the second day of the 2 days they said they MIGHT make it out, after being told they'd be there in 45 minutes, 4 hours later, I was lectured about driving while on the phone???? And when I explained I was on Bluetooth, I was STILL fussed at. I was only calling to see if they were still coming out so I could put the dog up and bring out a floodlight bc it was dark and rainy and cold. When I said I just needed to know if someone was coming that day and that I didn't call for a lecture about driving and using Bluetooth, I was told "And I don't need your attitude. This call is canceled." I'm sure that guy and I were reaching for the hang-up button at the same time. I worked retail for over a decade. When speaking to other customer service people, I am polite and patient and kind to a fault, ESPECIALLY on the phone. These people are doing ME a service and I'm grateful! But I'm not going to get lectured when I'm SIMPLY ASKING a question and trying to plan my evening. AGAIN, I did not mind waiting. I did mind being talked to so rudely about something NOT related to a plumber coming to my home. Again, look up "John the Plumber." That guy has my business for life. He and his crew were amazing. Beacon can probably afford to lose my business bc they overcharge everyone. The work I previously paid for was shoddy as hell. John showed us the pipe where it was half-assedly soldered instead of being attached properly. Another strong freeze and our crawl space would have been flooded. I can't believe I paid over twice as much money for half as much quality. Absolutely disgusted. Beacon is a scam. John the Plumber is AMAZING. read more

My wife is disabled and requires frequent trips to the, bathroom. She does not have the physical strength to lift herself from the toilet. I ordered a toilet seat with a hi rise extension. I attempted to remove the old seat but one bolt was corroded and due to the poor design of the existing toilet I was unable to remove the old bolt due to inadequate space to attach a wrench or socket or any type of tool to remove. I called beacon and they said that they could be there in approximately three hours.and that there would be a $75 service call fee. Perfectly agreeable. The tech arrived, ascertained the problem and quoted me additional fee of $222 to remove the bolt and tighten down two nylon bolts on the new seat. This was at 6 pm on a friday. Now we have a choice. Pay the $322 and get my wife the needed gastrointestinal relief that she was suffering from, or attempt to find another service provider who doesn't have such a creative fee structure. I understand that endorsements about "what' next" from Marshawn Lynch or sponsoring unlimited hydroplanes does not come cheap. If you want to start freakin. Call Beacon. The quality of the work was absolutely superb Over the moon you might say. If ever I need another toilet seat bolt removed you will certainly be on my list The senior discount that we received was certainly the cherry on top of my cake that daY. We used that generous kickback for a much longed for trip to Dairy queen. We had the 2 for 5 dollar special. I had the 2 cheeseburgers and she had the cheeseburger and fries read more

Absolutely horrible and unethical company! I hired them in good faith to install a new faucet. This was at least the second time we used them. So, I was comfortable. The installer used screws that were way too long. The screws went through the wall and into my dishwasher, which ruined it. At the time we had no idea why our dishwasher was not working. We only discovered it after we bought a new one and the installer pointed it out to us. The installer did a great job taking photographs of the damage caused by Beacon plumbing. We promptly contacted Beacon plumbing and relayed the information to them. The manager, a coward named Mark Jensen, quickly dismissed the damage they caused saying they were not responsible despite the fact that an independent person pointed it out to us. This person also took great pictures to prove his findings. The manager, Mark , a total jerk, denied any wrongdoing and refused to make it right. We paid them on time for the services that they provided, but when we found out they made a mistake, they did not own up to it. Fortunately, we are financially able to survive this fiasco. If you were looking for quality, ethical work, please look elsewhere. You will not find it here. This is a horrible company, with a HORRIBLE manager. Also, please take the time to see how Marc Jensen responds whenever someone confronts him and posts a negative review on here. He never takes ownership of his mistakes. Instead, he takes a defensive posture and blames his customers. Clearly, he has no idea what customer service looks like. Mr. Jensen, please have a blessed day :) read more

We had an upstairs bathtub that had a very slow leak from the drain. We wanted to save some time, our bad, and went with the fastest response which was Beacon. They charged over $1400 for the repair, an obscenely high cost for a drain repair, even involving some drywall removal but we really were in too much of a hurry to care, all that all on us.. However during the repair they were very aggressive and knocked loose a pipe from the faucet, which started leaking much MUCH worse a couple months later. The faucet wasn't leaking beforehand, and was relatively new having been built with the house. It was very clear that it was a simple case of getting a bit rough and knocking it loose, and honestly not that much work to repair, but Beacon refused to take responsibility for the damage they've done to our house and fix their mistake. They had a simple choice between a quick fix and being responsible, and trying to squeeze us for more money, and went with the later. I will never use them again, regardless of the emergency. I simply do NOT trust them to do good work or take responsibility for their work, as it's clear they don't care about the quality of it nor their reputations. I now have a giant hole in my ceiling, and a much worse leak, all thanks to Beacon. NEVER AGAIN. read more

Do not use beacon plumbing. They will charge double if not triple. I've priced out several plumbers for the same job and I can't tell you the insane make up beacon had. It wasn't even the same ballpark. Please check out this nextdoor conversation about how others in the community feel about beacon. #Karma https://nextdoor.com/p/3DbtQ6yS7cYy?utm_source=share&extras=NTEyMDIzMjI%3D&init_source=copy_link_share read more

On 10-3-2022 I called Beacon because all the drains in my house were plugged. 10-4 they sent a plumber and a apprentice out as promised. They used a camera to find the plug, it was at the baffle on the septic tank. They quoted me $805 to unclog. They removed 3 inches of dirt off the septic tank cover, they claimed they couldn't find the clean out plug. So, they were going to have to replace 4 feet of pipe. They then quoted me $4629; I questioned the cost but agreed. They dug down 6 inches and replaced the pipe and put in a clean out. While doing this one of them found the clean out plug on the tank. Would not have had to replace the pipe if they had found the clean out plug first. They were here about 7 hours and used less than $100 in parts, that is $624 per hour for an apprentice and a journeymen plumber. Do not use Beacon Plumbing, check the reviews on YELP wish I would have. I was contacted by a Mark J and he asked me to remove my review of Beacon and he would submit my concerns for review. I did and have not heard from them again. read more

Don't be fooled by "something smells like its burning" gimmick. After charging you $400 to perform a panel inspection, technician opens up the panel and said "nothing smells burning in here, must be your neighbor cooking or something". I am sure with six years of electrician experience; you can tell what a wire burning vs. cooking smells like. Lady on the phone said it is $75 to come out and then the technician will come up with a diagnostic after that. Which is a lie. Concluded with a diagnostic of 2 bad circuit breakers and quoted me $1800 for it. Bought the parts at Lowes for $60 and took a WOMAN 10 minutes to change out. read more

The driveway drain on our new house backed up into our garage and we needed help fast. Beacon sent out Gato and Esther and from less than 90 minutes from when I first called they had that drain cleared and saved all the boxes just my garage. read more

I called to schedule an appointment for a plumber to take a look at our heating system as it's stopped working. I was told the only fee was a $75 service fee and then they'd provide me with a quote once they took a look at the issue andd I could decide if I wanted to move forward then. I then asked if there would be an hourly fee on top of that for them to come out and the lady just repeated the same exact thing she said to me - as if she were just reading a script and didn't listen to my question. So I take that as a no and schedule the appointment. They then had to reschedule with me twice on the day my appointment was set for. First red flag. When the plumber finally shows up he tells me I need to sign an agreement saying I'll pay a $435 service fee - on top of the $75 trip fee - before he'll look at my issue. Well I only agree to it because honestly I'm feeling a little pressured- and he says it can be applied to the service if I choose to move forward after he provided the quote. Ok I suppose that's reasonable- assuming I was going to use them anyway. Second red flag. Spent about 30 min looking at the system and tells me to replace a few parts and a boiler it's going to cost me $17,000!!! Excuse me?! But don't worry they have a payment prog they can set me up on to help with that. Sorry, no thank you! I've since met with two other companies who were upfront with their service fees and their quotes were nowhere near that outrageous number. So needless to say I was basically scammed out of $500 for someone to give me a bogus repair estimate. I hope someone can learn from this as I feel totally taken advantage of by this company. read more

STAY AWAY. These people are crooks. Only option to clear our pipes on a Sunday. They came out, were incredibly unpleasant, charged us a fortune (100% markup from last visit) and the pipes are backed up not even 24 hours later. They have told us to come back out will be another charge of the same amount. No concern, no customer service, no quality. Save yourself the heartache and anxiety. Reprehensible. read more

I set up an appoint to get an estimate on outdoor flood lights and I specifically asked the office if their team could also recommend high quality flood lights, they said that would not be a problem. When service people showed up they had no input for the project and were admit about not recommending and type of flood light, but for some reason they were trying to sell me on getting a camera flood light (which I didn't need or want). I waited an extra week to get their estimate but in the end it was just a wast of my time, they were even taking cell calls while I was explaining the project to them. Beacon is a huge waste of time and money. read more

Beacon has proven to have the worst customer service of any repair company I have ever worked with. We have been going back and forth with the service manager for 6 weeks over a simple issue and they have refused to take any action to correct the problem. The electrician was unable to fix our bathroom fan issue and,instead of admitting he didn't know how to fix it, he called me and my husband crazy. He then proceeded to remove our bathroom fan from the ceiling and claim we needed a new one that they priced out at $3,000. We called another electrician and they were able to solve the supposed mystery over the phone, which highlighted the lack of knowledge on Beacon's part. Unfortunately, in their ineptitude, Beacon had already ruined the fan. What is most troubling is not their inept electrical abilities but how they handled the resulting. The service manager, while friendly, has not been willing or able to own up to the issue and correct it. Instead we have spent 6 weeks going back and forth while he claims to be investigating and trying to teach the electrician a "lesson". My advice would be not to be wooed with their quickly available service. If anything goes wrong it will turn into a nightmare that will cost you untold amounts of time and money! read more

A WARNING for first-time home owners and new to the country: Our water heater broke (July 2021) and we called Beacon plumbing. They showed up within an hour and replaced it for us (within 24 hours), but we ended up paying $1000 (overcharged DOUBLE) more than we would have paid at a Lowes or a Home Depot. I checked with Lowes (last week, out of curiosity) and they would do the same job for a $1000+ less, if you are willing to wait for a couple of days. Please stay away from this place if you want to save over a $1000! Go to Lowes or Home Depot instead. read more