DO NOT PATRONIZE THIS AUTO SHOP!!!!!! IT IS A SLOPPY Hole!!!!!…read more If I could give Frederick Auto Center LLC zero stars, I would. This was hands down the worst experience I've ever had with a car repair shop. From the moment I walked in for my appointment, the customer service was beyond disappointing. Staff were dismissive, and look at me like I had three heads when I asked basic questions. As for the actual work? Completely unacceptable! I went in for a LifeSafer calibration and left with the panel underneath my steering wheel hanging down to my knees from clips that were broken by the technician. I asked the tech if he could put the panel back and he said he didn't pull it down. Keep in mind... this device is wired through that panel, so I know he had to adjust it in some way to remove the device. I brought this up to their management and honestly it felt like they just didn't care. I was told it could be repaired, but not today and that it would cost me by the Manager. Out of nowhere the Supervisor came out to look at the issue and said "THERE'S NO WAY THE TECHNICIAN DID THAT, YOU'RE A LIAR, GET OUT OF HERE AND NEVER COME BACK!" I was completely confused and a little scared because at this time I was surrounded by the manager, The supervisor and a random employee. I immediately left the shop with my new problem! Bottom line, this shop is a hole. The subpar, careless work is frustrating enough, but paired with TERRIBLE customer service is just infuriating. I went somewhere else to have the panel fixed, but we'll see how long they can stay in business... And to the technician who straight up lied about breaking my panel, I Could see in your face your life is hard... Maybe if you develop some integrity and honor things might go a little smoother for you!

This place is amazing! I was having trouble with the interlock device again yesterday, and Dave…read moreactually came TO MY HOUSE to help! When I took my car in today to have a permanent fix done, Nicole was super-friendly (as always!), and Dave did the work quickly and efficiently. I highly recommend this shop!

I would not recommend asking for help here, my car battery died at the exon. I walked over to ask…read morefor a quick jump and the man told me it would be $50 for any "out of shop repairs" mind you I am a women not from the area and had my own cables. A simple assist would have been very empathetic yet was not possible. I do understand time is money but a simple gesture would have / could have gone a long way.

Doug & Jeff are the best!! I would highly recommend Autoworx. They are fair and explain everything…read morethroughly. (Maybe too much LOL). Quality honest work. I wouldn't think of taking my car anywhere else.

Shout out to Tire World at Riverbend (by the ice rink). They do a great job of fixing nail holes…read more(we live in a construction zone, yes?) and other car services including oil changes. Great work, great people, great value - highly recommend!

Its hard to find a good vehicle repair center in Frederick Maryland…read more After pickup a a few part that I can change myself. They recommend a great Tire Center who does repairs and thorough work to make sure you vehicle is safe to drive.** It was well worth the wait and time. The place is called Tire world across from the Frederick ICE Rink. The people at Tire World very very kind,friendly and Professional. They have a nice waiting area with a big screen TV, cookies to eat, coffee or water or soda to drink. *** I highly recommend you try this place at lease once, you may end up going back for other repairs ! 10- Thumbs ! B. R.

I brought my Cadillac in to get inspected for Uber. And I was told that I needed to have front and…read morerear struts and because my car has a magnet ride system it was going to cost almost $6000. You can imagine the shock. So I took the car to Fitzgerald auto Mall And lo and behold. It only needed rear struts. So I guess if you're gonna run a business and you're gonna lie to your customers or potential customers that's a bad sign. So I'm telling you stay away. Oh and my struts cost me $2100. Thank you. Have a nice day

This guy has no interest in fixing your cars problem. He will charge you diagnostic time and not…read moreeven address your issue and then want more money to address your cars issue.

Last place I would bring a vehicle to have worked on brought a truck to have serviced oil change…read morethe next start leaking from the drain plug pretty obvious they cracked the drain plug when they tightened it up brought the truck back to them they tried saying it wasn't their fault. It didn't hit nothing but it's not their fault so I brought it back to a different Machanic and they said yes 100%. This has been tightened too much that's what caused the crack they will not do nothing for me so now pay $3400 to have a new oil pan put on so I have two different shops saying that is the only cause

Background: I worked in auto parts sales for 4 years. My…read morewife got a $50 off coupon for them, so she took her car down for a diag and repair. After the diag, she needed a new serpentine belt and some other things. I get it; shops gotta charge for shop fees and labor, totally understand that. Here's the fraud. They charged her $82 for the Serpentine belt. (Typical Serpentine Belt prices are $20 or less, even for a premium belt). This belt is available at $10 on RockAuto.com and $15 at Autozone and Walmart. Even the most premium belt I could find from a large parts store was less than half the price they chard us. I called them and asked where they got the belt from- Advance. Advance sells the belt to consumers for $32- no auto repair shop in their right minds would pay the same prices charged to walk-ins, so I know they definitely paid less than $32 for it. But EVEN at $32, $82 for a serpentine belt is 156% markup on a part that Advance delivered to them at no additional cost Never going to The Lube Center, Auto Spa, or Frederick Auto Repair again. I can absolutely confirm that they are frauds.

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

Avoid Ken's Automotive and Transmission Service at all costs--especially Tyler, the technician. I…read morewas lied to twice about the bellhousing being measured. That procedure requires actually removing the bellhousing, taking off the clutch, and using a dial indicator on the flywheel, along with removing the spark plugs to properly rotate the engine. None of that was done. Instead, they simply shoved the transmission back in and still charged me $613. That's not just poor workmanship--it's outright dishonest. I'm beyond disappointed and honestly shocked that a business operating like this is still open. If you value your money and your vehicle, stay far away from this place.

During Covid, I brought my vehicle in for an oil change. My car has keyless entry and whoever left…read moremy car in the parking lot had the keyless entry too close to the car, and when I went to pick it up after hours, someone had rummage through my glove compartment and pulled out the glove compartment completely. Fitzway said they would fix it with no charge. When they supposedly fixed it, they did not replace the broken hydraulic arm that opens and closes the glove compartment. They left it with one arm, which worked for a while. They never told me to come back when the part came in for the arm. They just said they fixed it. Now my glove compartment is sitting on my car floor. This is how I found out that they never replaced the hydraulic arm.

The guy gives an over hyped estimate about changing all motor mounts 3 years ago where the cost to…read morefix was more than the cost of the car . The issued was with the squeaking sound from belt tensioner a belt tensioner which has replaced myself . These wonderful folks updated my carfax records stating that they fixed all the motor /transmission mounts where none of this was done !!! The estimate to change the transmission fluid was ridiculous I wonder whether they use unicorn blood in lieu of atf which might explain the wonderful estimate

Made an appointment for a pre-purchase inspection. They got the car up on the lift and checked…read moreeverything while I waited. Exactly what I needed to make an informed decision. Simple and straightforward.

Changed my blink bulb in matter of minutes. Will be coming back here. They were fast and reliable.read more