Assistant Fernanda G was very helpful with processing my payment and answering every question I had…read morethank you !

Fernanda was very helpful great service especially helping me with any troubles I had!!!read more

Love, love, love my insurance agents at Allstate insurance team at John Budge. I 've had the…read morepleasure of working with John and his team for over 8+years. My most recent experiences the last year and current have been with a wonderful agent named Judith Mascorro. Judith is so great! She is so helpful, knowledgeable, and overall pleasure. She has great customer service and makes the whole process so smooth. If you are looking for a great company and Agent, she is your girl! :)

Maricela Guillen is the best for many years. Always a satisfied customer. Good above and beyond!…read moreThank you!

Wendy was so amazing and helpful !!! I highly recommend this company and Wendy ! She goes over and…read morebeyond

(Note: This review is specifically for the Freeway Insurance location in Azusa, CA 91791)…read more"I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence--is fully addressed.

Great services, Xochitl was very informative and helpful to me when I needed assistance regarding…read morecertain plans. Was very patient with me and was very detailed. Excellent customer service.

Xochitl was so nice and helpful with getting me started with car insurance! She didn't have a…read moreproblem looking into several insurance companies to find me the best rate. Called for a quote and was insured in the same day! Thank you so much Xochitl!!

This insurance company is terrible! They never, ever return phone calls. I recently received a…read morecancellation notice on my car insurance policies, even though I had provided the information to Think Insurance before, they failed to provide it to the insurance carrier. Be sure to read the other reviews about their terrible service, they are accurate. It is shocking an insurance company would ever handle their business in such an irresponsible and unprofessional manner. I was able to quickly secure a new, competitively priced policy through AAA, it was so fast and easy! Be sure to call Brandon Caprine at AAA for insurance, he is very professional, pleasant and efficient. Brandon Caprine Insurance Agent| License Number: 4180344| Direct Sales Unit| Auto Club of Southern California| License Number: 0003259 3333 Fairview Rd. Costa Mesa CA, 92626 Caprine.Brandon@ace.aaa.com Phone: 866-841-0143 Ext: 1013697 Fax: 714-415-4904 Membership | Auto | Home | Watercraft | Personal Umbrella | Collector Car | Motorcycle

Stay away from this company. I was with them since October 2014 with my home and auto policy. I…read morehave recently closed my policies after almost 10 years with them. They set me up and I would only hear from them when it came time to renew each year. As the insurance industry went to complete crap in California, Think Insurance did not have my back at all. They sat there and watched my rates go up and up. They also sat there and did nothing as Mercury cancelled my home policy due to the age of my home, even though I provided documentation from contractors stating that my home was in good order. Think Insurance's solution was to set me up with another company that was more than double of what I originally paid. You can tell that the agents working there are just as frustrated as me. I completely blame the management who I asked to reach out to me at various times. They never did. Terrible management...terrible company. I just switched to a major insurance company and now I am saving THOUSANDS a year for much better coverage. Take the time to shop around and avoid this horrible company.

This guy told me my tags were ready i go to get them and when i get there he is instanly trying to…read morelock up and leave before i get my tags. Cmon carlos ur lacking u just lost a customer. Im taking my business to freeway insurance they are more efficient and dont waste my time

Thank you Carlos for being soo helpful in this stressful time searching for car insurance. He…read morehelped me get the lowest monthly rate. Even with my prior license suspension on my record. Great service, fast process

I have 10 years of driving experience so you can imagine how many insurance agencies i have called…read moreand got quotes and or had insurance with other companies that i thought were the best deals with the best coverage. About 2 years ago my friend referred me to auto solutions who i was hesitant about because its not a big known company but i was pleasantly surprised when i went in and seeing what they had to offer me. William was very personable and went above and beyond to find the best price and coverage to fit my needs and a to fit my budget. He handled everything in a timely manner and i was in and out so I was sold and have been a customer ever since and would never give my business to any other company. I highly recommend auto solutions to anybody and everybody. I am a very happy customer. Thank you for your services auto solutions (:

Definitely recommended this place. Marysol Castillo helped…read moreme so much to find the best insurance coverage for me.

The customer service at Awesome Insurance is the best! I…read morealways do my auto registration renewals with them and they are super fast ! The people in the office are very nice and helpful. I highly recommend using Awesome Insurance for all of your insurance and DMV needs.

Rocio did a great job - she was fast and thorough. If you are looking for great customer service…read moreand honesty, AI is highly recommended.

First time purchasing a salvaged car and didn't quite know the process. I came to ALE and they were…read moreable to help me. I had all the paperwork I was just missing the verification from the DMV. First day I came in I paid the fees which were very reasonable and a week later when I was able to take the car to the DMV I came back to finish the process and got the license plates and stickers the same day. My title came in the mail about a week later. Definitely recommend you coming to them.

¡Hola! Permítanme contarles mi experiencia reciente en esta aseguradora. Desde que entré, noté a…read moreuna persona actuando de manera extraña, como si estuviera bajo la influencia de alguna sustancia, caminando de un lado a otro. Pero lo peor fue cuando me dieron la cotización para asegurar mis dos coches. ¡El precio era ridículamente alto! Comparado con la última aseguradora que visité, la diferencia era abismal. Intenté preguntar por qué la tarifa era tan elevada, pero la única explicación que me dieron fue que cobraban por servicios adicionales. Honestamente, no me convenció para nada.

I have been with KCAL Insurance for decades, and I have always had a great experience…read more Jessica is knowledgeable, professional, and highly experienced in her work. She answered all of my questions, addressed all of my concerns, and always responded to my emails and messages within 24 hours. I highly recommend Jessica to anyone looking for excellent insurance service. She truly cares about her customers and provides outstanding support. Thank you, Jessica, for your excellent service. Keep up the great work, and God bless you!

I highly recommend Emery Lee to anyone looking for a trustworthy commercial insurance broker. She…read morewas incredibly patient throughout the entire process and took the time to understand our business before making any recommendations. What impressed me most was her honesty and professionalism. She provided objective advice, carefully explained the advantages and disadvantages of different coverage options, and helped us evaluate what truly made sense for our business instead of simply trying to make a sale. It's rare to find someone who is knowledgeable, transparent, and genuinely puts the client's best interests first. I truly appreciate all of her guidance and will definitely reach out to her again whenever we have insurance questions.