Bought a brand-new 2007 Mustang GT there in 2007. The salesman: 1. was late to the closing 2. didn't put the all-season tires as we agreed 3. entered the old address from my drivers license, as opposed to what was on the application; as a result the license plates got delivered to my old address 4. misspelled the VIN number when registering my car Numerous issues with warranty repairs, that I won't bother to list here. They do have a car wash though, which is good! read more

Over charged and under preformed. Had a oil change on my 2017 pick truck . Tech didn't rotate tires , didn't check tire pressure. Service Advisor said you need new tire , $1400.00 ,well it includes alignment ,way over priced . There was a Warranty item needed it costs $11.00 service advisor said not in stock , I should go to the dealer were I bought the truck from and order the part there , is that the way it works ? Check out took 27 min waiting in a line , not good read more

Bell Ford - Tire pressure , not so good - Car Dealers Near Me - Colonia, New Jersey

Terrible Service I took my friend to get his car fixed. And he got there at 9 AM we kept ourselves busy around 4 we came to check on the car and it wasn't even looked at. The very following day. My friend called about his car around 11 AM and it was still not looked at. This is unprofessional and they have an attitude when you complain. Absolutely horrible read more

Dropped of a passenger here from Uber and j was surprise on hot clean and professional this place is. The amount of cars they have here is something you must see. They just don't sell stocked cars they also have cars that have got some work done. I really enjoy dropping this customer off here he works in the mechanic section and he knows much about cars and will help you out with just about anything. You can ask for Devon he's a mechanic Specialist. read more

Bell Ford - Car Dealers Near Me - Colonia, New Jersey

My opinion changed dramatically in a short amount of time. I leased my previous car through Bell Ford a few years ago and they gave me a good deal. Their service department has also been very good whenever I've dealt with them. Fast forward to my lease ending this year. I went in a few months in advance to explore my options. The same salesman that I leased from went over everything with me and gave me a price. I said I would call back when my lease was closer to expiring. Fast forward to now. I call-my salesman is away so they have me leave a message for someone else. I wait. And I call. And I wait. And I call. 14 times in seven days and no return calls. I finally speak to a manager. My salesman calls me back and says it's very difficult to get the car I want but he would look into it and call me back in a day or two. I wait. No return call. So I go to another dealership, which I won't name but you'll be able to easily figure out. The salesman says that it's no problem ordering the car I want. I put a down payment on the spot and before I even leave the dealership, he tells me that the car is ordered and will be there the next day. Here's the kicker: all things being totally equal, the second dealership takes 25% off my monthly payment. Needless to say, Bell Ford has lost a customer. read more

They are the worst fire service, this is my third and last experience with them, no more. Twice before Covid-19 anda now when things are settling down. Don't bring your car there, they don't know what they're doing & I done mean the mechanics, I'll mean supervision anda the guys in charge. THE WORSE! read more

Service department rocks! Worked diligently to find the issue with my car and we're so attentive while doing so! Thanks boys! read more

If I could give 0 I would. They completely lied twice about performing services they did not perform but charged me for. They claimed to replace my brakes and rotors in the rear and charged me for it. Its clearly listed on the receipt. I've driven my car 5 times since and my back brakes and rotors are grinding. I went there for a battery check years prior which they charged me for but never checked the battery like they said they did. My car stalled in their parking lot after they said my battery was good and even gave me a piece of paper showing all results were in green which meant they were 100% good. It was a lie because the next day I had to buy a battery from Autozone. Autozone helped not Ford in Colonia. Do not trust John. He is a snake and a liar. I now have to go and get my brakes and rotors done again and thinking about calling a lawyer after all of this. This isn't even half of the story. My other review told more. I'm just totally disgusted with Ford in Colonia. Do not fall for the smile , they just want to get your money not actually fix your car. Very sad read more

The service is terrible. The people ignore you and the products are old. So I will never and suggest for everyone not to go there for parts. read more

Bell Ford - Inside. - Car Dealers Near Me - Colonia, New Jersey

Do not waste your time with this service department. They are the worst in the region in my opinion. They are rude and unprofessional. They will stay with your car forever (they stayed with mine for 7 months) and dont even think about a courtesy car. They promise you things in writing and dont deliver. You get your car back with more issues because they did not properly care for it in their possession. I had a rain leak issue which cost about 1000 for a water specialist that they never resolved. They dont want to give me my refund and they dont want the car back. Good luck requesting a manager because no one will ever call you back no matter how many times you ask for a manager. YOU will always be the one calling for updates because they will not give you the courtesy to update you. My mistake is that i never complained even once during the 7 months, i was pretty understanding because of "covid" times but they took advantage of me and my patience and my pocket. They were just letting the clock run and wanting both the "repair warranty" and the time for a cardholder to dispute any charges with their credit card company expire. They do not care, its just unfortunate that a reputable company like Ford will let this service department get away with how they treat and scam their customers as if times were not rough already. PLEASE STAY AWAY THEY WILL STEAL YOUR MONEY. read more

Worst Customer Service - We wanted a Mustang very bad and were shopping around. We met the Sales guy Michael Cappuccio and his manager Anthony Valentino. Both very rude and arrogant. I felt they were not even in for a negotiation, not the typical sales attitude that we usually see in sales. The expression "get lost" was clear on his face. read more

Word of advice to anyone looking for a new car. DO NOT SPEND YOUR MONEY HERE. IT'S A WASTE OF TIME AND YOUR HARD EARNED CASH Horrible experience with this dealership. For this dealership, it is all about the money. I came to this dealership in October 2017 after getting into a car accident and a few phone calls as well as emails from this dealership. I arrived and specifically asked to see a specific vehicle before any documents are signed or running my credit. Before even seeing the vehicle I had in mind from their online advertisement. They ran my credit even though I asked them not to and wanted to push me into a smaller car that I was looking for. After all this, I decided not to purchase a vehicle from here and walked away. I decided to spend my money somewhere else that actually know how to treat customers right. read more

Went there a week ago to look a car used I saw oil on floor where car was parked I ask manager if the car was inspected he said no it cost me money ok I had it pre inspected and paid $80.00 good thing I did there was about seven big problems with the car did not buy it.. Never will I step foot in that place again I know the boss knew that the car had problems but did not care because it was buy as is ..he lied right to my face....... read more

My mom bought a car from Bell Ford back in March 2021. To date June 21, 2021 she still does not have the title even after many, many calls to Bell Ford by her and myself. She paid cash for her car. My mom is 79 years old and shouldn't be treated like this. The salesman was so nice when she was buying her car. I gave it two stars only because she loves the car. Think twice before you decide to go to Bell Ford in Colonia. read more

Horrible horrible horrible customer service. Get your new or used vehicle SOMEPLACE ELSE They either do patch work, don't do any work or just keep giving you a runaround. This place needs NEW MANAGEMENT Out with the OLD - In with the new Purchased a used car CASH- a lot of cash.... That night I noticed the low tire light come on, so the following day put air in the tire, for the next three days I had to keep putting air in, so I brought it back to bell ford to look at - TWO mechanics both said the tire and rim were bad. All they did was a patch job and refused to replace tire or rim Keep in mind I called the sales person and told him the following day that I purchased the car about the low tire light - he said bring it in. Also the following day I brought my wife to BUY a BRAND NEW vehicle . Big big mistake dealing with this car dealership read more

Take your car someplace else. Unless you like wasting money and your time. My company car had a new trasmission installed. 1 month to get it done, yes, 1 month. Drove it 5 miles and the transmission failed again. 5400$ transmission. So much for road testing, or quality parts. Again, another month for another transmission, on top of a new battery. Go to pick up the car, was told it was fixed and road tested. Key in the ignition, does not even click. Totally dead. With a " new " battery. So how did you road test it ? On total, 5400 $ for a shoddy rebuilt transmission that blew up with 5 miles. About 2800$ for car rentals. They provided nothing, nor offered too. 8200 $ for a car that still does not run. In my 30 years of being in the field, 15 company cars, never ever had service this poor. read more

Extremely Highly Pissed Off.... This Dealership is no better than Freehold Ford. You clearly fill out a Credit Application online for a new car you run the credit then call to come in. I was completely honest with the overage of mileage, the conditions of your current car, & etc. The sales representative asks you what is your mileage & you say 176,451 miles, HE Raises his Voice and Repeats it out loud, Goes over and speaks to his boss and the person that calls me in. I found that to be highly unconstitutional disrespectful and embarrassing. I then stated that all of this was written on the credit application - oh you didn't know , you know because I told you all this over the phone.... I said to them if this is a problem then I will go and Allen Carter look and me said Sorry.... You would figure with the pandemic and everything that's been going on in the world that your business establishment would want my business because you do need my money to keep your business afloat. Your establishment was slow when I got there and a lot to be desired for. I did not like the whole approach and the way I felt that I was look down on which is a form of discrimination. And for every thousand dollars all you are doing is the de pleading my payment by $16 to $25 plus every credit score there is to get a break down. I would still have a high payment. I have a price list break down that my monthly payment would be $595 a month. I have the information because I printed it out plus after listening to the radio station this week you need to honor what was listed plus you are giving false advertisement. No wonder why people don't buy American Cars as much anymore.... You can call if you want to speak to me I am a 42 year old man..... I think I might call up channel 7 news to see what they say about the situation and any other station they would like to hear about this what happened and transpired today. From Michael Zappola read more

This dealership is horrible! If you bring your car there BEWARE! Their technicians are sub-par at best. Brought my car in for an airbag recall. While they had the vehicle they also did the fuel tank recall. I had no qualms with them taking the initiative to replace the tank but the fact that they left 2 screws completely missing, a line hanging, and scratched the paint off the new tank and didn't do any "rust prevention" makes me very, very frightened as to what kind of condition the other cars they've work on left the lot. Very very disappointed with the work going on at this dealership so beware and be ready to make some "touch-up repairs" on your own. read more

i have free service included with the warranty........ but this blood suckers always charge me for everything.... even the oil change they charge me ....... stay away stay away ...... worse mistake ever i never should go here read more

I have had several bad experiences with this dealership. Since Bell is my local Ford dealership, I have tried to use them for service, but even minor repairs take the entire day to be completed. Once a neighbor knocked off my sideview mirror, I came in and scheduled the appointment and told them twice while I was there that it was a side mirror with BLIS (blindspot indicator) and they still ordered the wrong part anyway. Had to take a second day off from work so they could get the right part and then install it. Another time, I called and tried to schedule an airbag replacement for a Ford manufacturer recall and get my backup sensor replaced at the same time. They quoted me a repair date six weeks away. Ridiculous. Every time I have called them for any kind of service -- even oil changes -- they've behaved like I am inconveniencing them by trying to give them my money. They will speak sarcastically when I am trying to schedule a date for service and they make no effort to earn my business in any way. It's the strangest experience I've ever had with a dealership. Their extremely poor service cost them a lot of money because I ended up buying a replacement car for my wife from a competitor's Ford dealership instead. I've decided to give up on them and I'm going to travel for miles to get better service from another dealership. read more

I give this dealership a ZERO rating!!!! Lost power to the front wheels of my 2005 Ford Freestar on 11/5 while driving. Waited a week for an appointment. Brought my car in on 11/14. Received a call from service writer Mike on 11/16 telling me that their diagnostics showed that the problem with my car was due to the open recall on the torque convertor. Received another call the morning of 11/19 telling me that both of my front axles need to be replaced because they were destroyed due to the car being old and rusted and that it would cost me $650 and if I couldn't afford the work, they'd have to flatbed the car out. Went to dealership and asked to see axles. There was nothing wrong with the axles themselves and no rust. Found out that they were damaged because the tech galled the threads on BOTH front axles trying to forcefully remove the nuts. He claims he tried heating the nuts to expand them but there was no evidence of any heat having touched the nuts. Agreed to pay $150 toward the replacement of the axles. General manager Jack agreed to replace the axles for $150. Was told my car should be ready by 11/23. Was told when I called on 11/23 that they were waiting on a part for a second recall on the 3rd row seat latch and that my car should be ready by Monday 11/26. Called on 11/26 and was told that they are waiting on ANOTHER part for the latch on the 3rd row seating and that now the car should be ready by 11/29. I expected to get a call the morning of 11/29 telling me to pick up my car. I finally called THEM at 5:30pm only to be told that the mechanic cracked my oil pan while working on the vehicle and that now it should be ready by Monday 12/3. FINALLY got a call at 5:30pm on 12/3 that the car was ready to be picked up. They closed at 6! I went the morning of 11/4 to pick the car up. Was told by "acting service manager" Kerri that they can not give me a copy of the service record at that time because "it hadn't been approved by Ford yet! I called Ford myself and that was a lie! I went back and demanded a service record. Service record shows that they also broke and replaced the front pipe and power steering line in the course of Tech Rafael's work on my vehicle, which they NEVER ONCE mentioned to me! I never even got the car home before I got stuck with it again!....SAME PROBLEM! Lost power to front wheels! Called back! Kerri said they WILL NOT take my car back in and suggested that I flatbed it to another dealership in Springfield! General manager Jack told me today that Ford offered buybacks on Freestars and that I "should have googled it before I decided to buy the car"! Funny part is, the buybacks offered by Ford we're on the WINDSTAR....NOT the Freestar! Service manager Kerri told me that she AND the tech test drove my car before they called me to tell me that I could pick up my car. She admitted to hearing the car making noises during the test drive, yet she NEVER ONCE mentioned hearing these noises to me or ask me if the car was making these noises prior to me bringing the car in! She just completely ignored them in an effort to get me and my car out of there! General manager Jack told me that if I bring my car back, they WILL ABSOLUTELY NOT do any work on it unless I pay. If the problem is still a result of the recall, they are obligated to do the work without charging me, however, they refuse to take it! Jack told me that they did the work that Ford told them they had to do and he refused to try to investigate whether or not the problem is still due to the recall! They're pissed because they spent so much time and lost so much money on my vehicle but if the tech did not break several things in the course of his work, they would not have! Not my problem! That's on them! This dealership is an absolute JOKE!!!! I have registered a complaint with Ford's executive offices and will be registering a complaint with the NHTSA tomorrow since the recall was not repaired properly! They allowed me to leave with a potentially unsafe vehicle! Now, after three weeks worth of repairs, I am STILL left without a car and will now be forced to flatbed it to YET ANOTHER Ford dealership to diagnose the vehicle! My advice: RUN FAR FAR AWAY!!!! Staff is unprofessional, condescending and rude! read more

Ther service department here are thieves! Service your car else where I have been going here for the last 4 years and am tired of the rotating staff. I have a small fleet of Ford vehicles that I would like to service here and build a business relationship but the new guys they have now Jeff Roman and Jimmy Morrison just want to take advantage of you and could care less about the best interest of their customers. read more

Just wanted to thank Bell Ford of Colonia NJ and all involved with my trade in and new purchase. My husband and I had a very smooth and pleasant experience dealing with our sales person Roy Ribeiro super nice guy, to his manager Matt and the clear cut not pushy finance experience with Tod. we purchase the 2020 Ford Explorer ST and received a great deal. So far so good we are enjoying our new SUV.. Thanks Bell Ford. read more

I wish I had checked on Yelp before bringing my son's vehicle in for service. We went in for an issue with the back-up camera and the window lowering button. Now it's 20 days later, the car is in pieces in their shop and they have no idea what's wrong with it. It's now making a rattling noise when it's started up. There was no rattle when we brought in it. The service manager agrees that there's a noise, but has no idea what is causing it. They've had the car twenty days, tell us they can't give us a loaner, they don't know what's wrong with it, they don't know how long it will take to fix. Stay away!! Wish there was a way to give 0 stars. read more

Had a wonderful experience dealing with Pierre. We had just left Dana Ford where my son was trying to purchase a Ford Explorer. They were so rude and dismissive. We were not in the best of moods walking into Bell but then we met Pierre. He was kind, courteous and extremely informative. He not only got us the car for the price we wanted but we were able to drive it off the lot same day. They have a large inventory unlike Dana Ford that only looks as if they have a large inventory. They treated us like family. The Manager and all of the staff were just amazing. Our family now has a new dealership!! Sad we had to peave Staten Island to find honest and friendly people but it was so worth the trip ober the bridge!! read more

Pierre Pierre provides us with excellent ,honest service that went above and beyond and I would highly recommend him and your dealership to anyone read more

This place SUCKS! If you want shitty service - this is the place to go. My sister bought a BRAND NEW 2019 Ford Escape and within 1 WEEK the engine blew, ok shit happens car was replaced with another BRAND NEW 2019 Ford Escape. She has had nothing but issues with the new vehicle and Ford CAN NOT figure out the issue nor have they made this experience convenient for her. She has had her car in their shop SEVERAL times since October and they can not figure out why her trunk won't close. She has provided them with videos of what happens and still - the "mechanics" can not figure out the issue. Not once did they offer her a loaner/courtesy car until the last time she had her car there and that was only because she demanded it. She has more patience than I - I would have had a loaner car every damn time!!! I refuse to be inconvenienced because your "trained professional mechanics" can't figure out the issue with my BRAND NEW car - SMH!!! She has had to loose time from work, figure out rides here and there and they don't give a damn!!!! The last time she had her car there AGAIN they couldn't figure out the issue so told her to come back another time NOW they're telling her they can't do anything for her because her buy back from the Ford corporate was denied due to her warranty expiring. THIS HAS BEEN GOING ON SINCE OCTOBER!!! Her warranty was VALID when this all began and even though it may have expired NOW almost 6 MONTHS LATER they're refusing to do anything for her except look at it. Look at it?! They've been looking at the freaking car since October- and can't figure shit out!!! What a joke!!! Is that what they do to their customers?!? String them along for months until their warranty expires then tell them they can't do shit for them but look at it LOL for the 732nd time? This seems very shady to me. For some reason I feel that if she did allow them to look at it AGAIN they'll find the issue and expect her to pay now that her warranty is expired. They got the wrong damn family for that game!!! Ford customer service all around the company SUCKS!!! Her case manager from corporate had been playing nothing but games with her as well. Again, they're lucky it wasn't me because my lawyer would have been involved before it got to this point. The issues she has had and the lack of customer service she's experienced all across the company is extremely disappointing!!! Not one damn person from Ford cares to help but they had the nerve to ask her to change her negative review about them - are you kidding me???? I find this situation comical that they could even pucker up their lips to ask such a thing. You suck - so will your review. It's pretty simple!! She has all her paperwork, notes, emails, conversations, names, etc. since this all started back in October - WHEN HER WARRANTY WAS VALID so they are out of their damn minds if they think this is the end of this situation!!!! I personally would never buy a Ford but will be sure to tell anyone who considers it to beware especially of this place!!! You should be ashamed that you treat your customers like this!! We're going to have you bring in your BRAND NEW CAR SEVERAL times within a 6 month period to NOT FIX IT, NOT OFFER A LOANER, NOT RETURN CALLS (from the Corp. level), STRING YOU ALONG UNTIL YOUR WARRANTY EXPIRES to turn around and SAY THAT WE CAN'T DO ANYTHING FOR YOU BECAUSE YOUR WARRANTY IS NOW EXPIRED!! LOL it doesn't work that way!!!! read more

Quite possibly the worst customer service on the planet. An absolute embarrassment of a car dealership. Had an issue that needed to be repaired, no one ever called me back. Trying to bring the car back as my lease is up, no one calls you back. It's a joke and I don't understand how they are still in business. I legit would not recommend Bell Ford to my worst enemy. read more

Purchased a new 2015 Ford Explorer in Jan 2105,a year ago when i went in for service it was brought to the dealerships service dept attention that the paint on the vehicles hood is starting to bubble above the grill,now it is over a year later and I have not received any correspondence from the dealership,buyers beware. read more

Family experience/small business feel" This is the second vehicle we have purchased at Bell Ford and we worked with Mike on both. The family and small business vibe that we get is something we that you dont always get at a car dealership. With the new management in place they stuck by their numbers and even offered for us to take the car home prior to signing all our paperwork bc we were returning customers with a newborn waiting at home. Mike is like a part of our family, we know about his kids and their weddings, grandchildren, and he knows and met our little boy. Mike is patient, takes his time to work with you, walk you through all options, he is honest and works hard to get you the best deal possible. We will definitely be recommending Bell Ford and Mike to our families and friends. read more

I had gotten my headlight control module replaced from this location around the new year. This past Saturday my head lights stopped working again as I was driving on route 80 in the middle of the night. I called and spoke with somebody at the desk this morning explain my situation that my lights no longer work and I'm 99% sure that what they replaced went bad again. I was told that I would have to pay $130 diagnostic charge. That's a little hard to understand number one! when you guys are the ones that replaced what is no longer working again. Just goes to show that this location is out for the money. I will no longer be a customer of this location and will definitely not consider purchasing my new car in this coming year I will definitely go to another Ford dealership. I will also suggest to all of my family and friends never to visit this location as well. read more

Mike Cappuccio of Bell Ford helped me three years ago and he was really a charm to work with. Forward three years later coming out of my lease, Mike scheduled some time and although I didn't find what I wanted he was never pushy and never aggressive as others could be. Stop by and check out my "Uncle Mike" and let him put you in a new or used car you won't be disappointed! read more

If I could rate them a zero I would! This shop has been in possession of my vehicle for almost 1 month. They initially promised to return my car within a week. They do not communicate with me, I have to consistently call, only to be told that my car will be ready in 2 days. They say this every time I call. The Asst. Manager tells me one story and the service Associate tells me something different. They inflated the costs over the phone but when asked to submit an itemized invoice to my insurance company, the price mysteriously changed. They have also been giving my insurance company the run around. They promised to put me in a rental and when I inquired again, no one seemed to be able to make this happen. They are underhanded, poor communicators and lack customer service skills. Rather than admit that they do not know how to repair my vehicle, they'd prefer to give me the run around. I will have to take Legal action at this point! read more

The staff is very unorganized and unprofessional. The managers were very rude and had no sense of courtesy or respect for their customers. Everything was word of mouth, they didn't give us a proper invoice that listed what we were paying for. We had a pay-off on our trade in and our sales representative apparently forgot we told him that. After we signed all the paperwork to buy the new car I ask about the pay-off and they said they never had that in their system. At that last moment they decided that if we wanted the payoff we would have a higher payment. And then on the other hand when I asked where they adjusted the supposed $3500 extra and they didn't have an explanation. They were taking my car and not giving me anything for it and trying to pull off telling me it was adjusted in the price. It was the worst experience I could have. read more

So I get my brand new car back only had it 6 months , modules went, battery died get it back after four days. Pop a lock came cause couldn't get in then towed (no loaner) get it back with ding on hood and pop a lock scratched side window...So went in today again give me a loaner ( which smells had to leave windows open and spray with febreeze) give me it with 1/8 tank of gas had to put 10 bucks in to get home POOR POOR DEALERSHIP if you are smart STAY AWAY !!!!!!! read more

HORRIBLE CUSTOMER SERVICE AND RELIABILITY! My parents bought a new car there about three years ago and have had nothing but problems since. They have been in and out of the service center for the past 3 years. Their 2014 Ford Fusion Hybrid would constantly stall (several times in the middle of the highway!) and computer system in general keeps failing. The electronic system turns itself on and off when it pleases. It will blast the air and turn on the seat warmers and won't shut off. When they brought the car back to the dealership they REFUSE to work on the car. Parts of the car are under the 3 year waranty and other parts are under the 8 year waranty. They are refusing to work on it because they know that the car is a hazard and most likely cannot be fixed. So unreliable. read more

Purchase two new vehicles from Bell Ford (my local dealer) and when my Fusion Hybrid gas engine started to run rough and the check engine light started to flash I checked the owner's manual and it stated to not drive the vehicle because the catalytic converter may overheat. I called Bell service and was told the next date available for an appointment was in 11 days, I told them this is not acceptable, and they did not care. I asked for a loaner car and was told none were available. I called DCH Ford in Eatontown and they said I could bring it in the next day for service. I had to have it towed 30 miles to a dealer that CARES about its customer, not Bell who only cares about selling you a vehicle. read more

Don't buy a car from this place. Salespeople are shady and unethical and they tell you anything to make the sale. The "certified" pre-owned program is bogus. They wanted to charge me to fix something that was approved as "working" under the "certified" pre-owned program. read more

My fireman leased a brand new Ford F-150 here for the first time. He has nothing but great things to say about the salesman, management, and the finance team. It was a little bit intimidating to go back in there to go through the leasing process again but they made it easy. I was there so I witnessed it myself and I was also pleasantly surprised - anyway, great spot if you are into the whole truck scene. read more

Not what it used to be. Loyalty means nothing to the new owner. Used to be very customer oriented until the new owner took over.