If I could give zero stars I would. My car's A/C quit working in August of 2023, the hottest summer in history, with excessive heat warnings of temperatures over 110 degrees. I took it in to Bell Honda on August 7 for my 7:20 am appointment. They said the diagnostics would be a 24 hour turn around. So Tuesday morning I called and they told me I had two leaks, one was in the shaft seal and one was in the discharge hose. I got a call later from them with the bad news that discharge hoses were on backorder and could take 3 MONTHS to get and the A/C wouldn't work without it! They claimed they searched everywhere for the part including after-market parts. I then called Arrowhead Honda and they had the part in stock and told me it would take 3 hours to replace the shaft seal and discharge hose and fill with Freon. So I called Bell Honda back to tell them I would take the car to Arrowhead Honda and they told me that they already filled it with Freon and the new shaft seal was due in on Wednesday and without the shaft seal the Freon would all leak out and they couldn't get paid on my extended warranty for the $300 worth of Freon unless they replaced the shaft seal. So then I was told that I couldn't get the car until Thursday afternoon. Of course they refused to provide me with a loaner. I called on Thursday and was told that they had good news for me. The discharge hose miraculously became available and they could do the whole job and have the car ready to go Friday afternoon. For what Arrowhead Honda quoted as a 3 hour job, Bell Honda had my car for 5 days! I was afraid to make a fuss for fear they would vandalize my car. They had it for 5 days for what Arrowhead Honda said was a 3 hour repair job. The mileage in on their paperwork was 37,568 and after I drove the car home the actual mileage was 37,421 so they just made up numbers! I thought the mileage when I brought it in was more like 35,000. I'm wondering if the reason they kept it for 5 days and made up lies about why it was taking so long is because someone was using my car. Also when I got the car back it was dirty. I commented on that and was told "we don't wash cars anymore". The car looked like it was either left out in the rain or was driven in the rain but there was no rain in Phoenix that week. NEVER TAKE YOUR CAR TO BELL HONDA!!!!! read more

Jason sold me $1400 worth of stuff without me knowing, since I "already signed" there was nothing they could do.

Bell Honda is the absolute worst when it comes to helping their customers!! All they care about is selling you their vehicles and once its off their lot they don't give two shiits about you or the vehicle. I bought a 2016 Honda Pilot and fast forward to needing new tires!! Well surprise surprise these vehicles have lock lugs on each tire. My lock was not in my vehicle were it is supposed to be. I've called BellHonda multiple times only to be transferred and here we are almost 5 days later, my truck is still flat because I can't seem to get any help in getting a lock lug.. once I get my vehicle running, I'm trading in this car and going with Chevrolet.. read more

We were pleasantly surprised by the professional and friendly manner in which we were treated by the sales associate Fred. We called Bell Honda inquiring if they had a 2021 Honda CR-V hybrid on the lot. Fred said there was one available and he would have it ready for us to test drive when we arrived. About 10 minutes later, we met with Fred and he accompanied us on the test drive. He was extremely knowledgeable about the vehicle and answered all of our questions. We were also interested in the Toyota Rav-4 hybrid and he was able to give us some information about it as well. We told him we would like to test drive that before making our final decision. He directed us to the nearby Toyota dealership and gave us the name of who to ask for when we got there. After test driving the Rav-4, we decided we preferred the CR-V hybrid. We returned to Bell Honda to ask what we could get on our trade-in vehicles. Fred then found out that the CR-V that we test drove had been taken out for another test drive and sold while we are at the Toyota dealership. He promptly checked and discovered that the "twin" to the one we test drove would be arriving in a few days. In the finance department, we met with Robert and that was pretty streamlined and effortless. Like Fred, he was very knowledgeable and professional. In summary, we feel like we got a great deal on the brand new CR-V hybrid that was in transit, and Fred made us an awesome deal on our trade-ins. We would highly recommend Bell Toyota, and especially Fred, if you are in the market for a new or used vehicle. read more

The staff at Bell Honda was very patient with us and answered many questions. Nobel worked with us to find a deal that worked for us. Angel helped us through the financial process and got us a great deal on the payments as well. They are a solid team. read more

I had a very poor experience at this dealership. They tried to say that the process would be simple and easy, but it was nothing close to that. I went to purchase a Toyota Prius. It took two days to get ready and when I received the car, it was still dusty and dirty inside. After driving all the way home, they forgot to give me my paperwork twice. I had to drive back on two different occasions. After all of that, within 6 days my service engine light came on and turns out. They sold me a bad battery pack. I tried getting hold of the sales team, the finance manager, and anyone else. I got zero response and I'm still waiting on a call. To replace the battery is over $3000. They basically have no 30day warranty or anything. I took it into another dealership that I liked. They stated the battery has been bad for months and if they tested it. They would have known UPDATE 6.15.19- They did end up replacing my battery. I had to have multiple conversations with the service team and still ended up paying $150 for service but finally taken care of. read more

To whom this may concern, This is one of the worst dealerships. Bunch of crooks, let me tell you how it went, so i find a Honda pilot advertised for a certain price so i call in to make a deal. back and forth the manager joe finally agrees to a price of almost 50k plus tax so i agree. so now its like 54k with tax. I'm cool with it, bout to give him my card to put a deposit down. the dealer calls and says with tax it like 62k I'm like huh? i told them there's no way its 8k in taxes. there like will call you back, come to find out there's some extras on the Honda pilot that the dealer try's to sell people like roof rails,zantek ultimate, window&clear bra appearance package, protection package, bunch of stuff that nobody wants. So im like take it off, i don't want it and they didn't make me aware of it in the 1st place. So again back and fourth and the price goes up to 55.5k which i agree with cause i like the truck,im like send me a video of it which earl the salesman does, as I'm looking at the video the odometer shoes over 900 miles on it I'm like huh its suppose be new with 12 miles on it? now it later in the evening and I'm thinking about all these surprise that popped up at this dealership so I'm like ill think about it over night, come morning I'm waiting for them to call me cause I'm like ready move forward and by it cash still. well no one ever calls from bell Honda so i text the sales me and he replies just move on. like my business didn't mean anything. them i text him back and say that's how you guys do business and im Gona put a complaint on him he replies back with a emoji of a thumbs up... what a clown and a bunch of crooks there cause now i see all the reviews.. dont give these people a dollar and i hope the owner knows from all these negative reviews how his dealership is ran....... read more

Santiago helped me find exactly what I was looking for, And while I was apprehensive and having a panic attack about the buying process and working through all the numbers, he really helped me and work with me to get me a great deal and the financing guide really helped me out with a great warranty. I would just like to thank everyone at Bell Honda. Especially Santiago for helping me find what I was looking for at the right price. He really went the extra mile. read more

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I recommend this dealership 5+ stars over any other dealership in The Valley. Thanks to Heather and Louis for helping me get into my new car after I had totaled my previous car. They both changed my mind about dealerships, I had gone thru a very bad experience with my last dealership and they both restored my faith in them. They both made such a positive impact in my car searching process. I highly recommend Bell Honda, Heather and Louis thank you so much for helping me and making my life ALOT less stressful. I Plan to buy more vehicles here in the future read more

If you are searching for a "Pre-owned" car I seriously advise you NOT to purchase one from this dealership. SAVE YOURSELF TIME, MONEY, but equally the same MECHANICAL/ "new ownership" anguish that you would expect to receive at a "shady" BUY HERE, PAY HERE car lot. I made a HUGE mistake buying (what visually appeared to be) an immaculate MINI COOPER in "pristine" condition. Predictably the sales process__dealing with the car salesman man was pleasant; the service I received was actually very good....so (deceptively) good I had foolishly recommended this dealership to my sister and friends. Well, I only bought the car from BELL HONDA about 2.5 months ago...2800 more miles driven (on the odometer) AND ALREADY THE "Check Engine Light" is on. RIGHT! Essentially, I bought a "LEMON" ___ALREADY "costing a $1000. repair" Instead of the dealership practicing FAIR business ethics avoiding further tarnish to their EXISTING extremely low 2.5 "star" YELP rating (which is slightly inflated in my opinion) They took the "low road" refusing to continue to provide the GOOD customer service I initially received, by simply repairing the car). If you are a prospective buyer, PLEASE LEARN FROM MY BAD EXPERIENCE! I certainly DO NOT RECOMMEND PURCHASING AN AUTOMOBILE from BELL HONDA. *Note: The "ELITE BUYER CONFIDENCE 3 month/ 3000 mile WARRANTY" documented on the sales sticker is a absolute HOAX! read more

Zaktek appointments out 3 months because "we only have one machine". They need to get another machine or put on a backshift to get this back to reasonable. read more

Jason the sales manager sold me $1400 worth of add ons without me knowing, since I "already signed" there was nothing they could do.

So, i never heard back from anyone & actually had an issue that I brought to you guys due to the fact that I thought the oil change caused it. I really want thank Brent for taking care of everything & easing my mind. I was very skeptical about getting any work done here again, but since I got the oil change here, I decided to return. Thank you Brent SO much for taking care of my issue and tending to my vehicles needs. I appreciate your kindness and time. read more

"....We don't just talk customer service - we live it. Each and every one of our 200 employees knows to treat every customer professionally, honestly, and politely on every interaction." A completely false statement from 90% of the staff we had an interaction with. We had purchased a vehicle on November the 6th-7th which was to be delivered, per the salesman, on November the 20th at the latest. We had worked out a deal and signed all the paper work, however, as the 20th arrived total lack of communication began to occur. Unfortunately, no one reached out to us until November the 24th regarding the vehicle not arriving, we had to call to attempt to get any information on where the vehicle was at, when it was arriving, as well as when we can pick it up. The salesmen we were dealing with was Rueben, who seemed to be very new and lacked all communications skills necessary to effectively defuse any situation that occurred. He also Gaslit my girlfriend on a phone call, alluding to the fact the information he previously stated was ever said. And we had no idea what we were talking about saying the car would just arrive "eventually" When calling after thanksgiving to see if my car arrived over Black Friday weekend, I was hung up on, ignored, and told again "the car would arrive eventually and it is out of our control" As a first time buyer my girlfriend believes this was the most horrendous, atrocious, and mentally exhausting process. She has stated she doesn't even want the car anymore, she is afraid of the car buying process headed forward, as well as will no longer do business with Bell Honda. Eddie in finance was the only employee to show empathy of the situation and apologize for everything we went through. He was amazing, and explained all the financing information clearly and concisely. I really appreciated him for making that process easy. I would not recommend doing business with this dealership. And will not return. Thank you. Stephen and Rhiann read more

Don't waste your time or money. They overcharged me when I made my down payment, sold me a car with an active recall without telling me, told me I was signing a 36-month term when it was really a 56-month term, didn't install the security system until after I had been paying for it for a month, the car was dirty when I picked it up, and they DO NOT stop calling you. I made an appointment to install the security system at 7:30 AM. The dealership called me at 7:25AM to cancel. I really just hate this place lol. It's comical at this point. They really cannot do any right. Cannot stress more. Do not waste your time or money. read more

My wife asked me to look into trading her car in for something new, so I set up the scheduled maintenance today on her car to kill two birds.... Anyway, I'm wearing sweats, a t-shirt, sneakers, a stocking cap mostly covering my long hair. I drop her car off at service and walk over to look at new cars. A salesman sees me and asks how I'm doing, I said "fine, I'm here to look at new cars" and he sizes me up and tells me that he's "busy, so go inside and a salesman will help me." I go inside and stand there, and stand there, and stand there. Most of the salesman totally ignored me but a couple that walked by asks me if they can help me but as soon as I tell them I'm looking for a new car they say they're busy and off they go. 2 of the guys walked out to the lot and stood there BS'ing, with no customers around, and they knew I could see them standing there through the glass. 20 minutes of that nonsense, and I finally walked out. You shouldn't judge customers by what a person looks like or the clothes that they wear. This could have been an easy sale. read more

I am very dissatisfied with our car buying experience and will not return. I do not begrudge a business from making the most of an opportunity to complete a sale, but many promises made were not upheld. The greatest disappointment stems from the fact that I had an extremely positive experience here in the past. There are too many reputable dealerships in the area to contemplate a return to this dealer. read more

Thank you Chad for making the purchase so smooth! We have a toddler and didn't want to spend hours at the dealership looking for a car, so chad was able to help me out all via text. Only went in to sign papers and I was out the door! He got me exactly in the perfect car I wanted. Great team. Very happy with my car, again thanks Chad! read more

Bell Honda - Car Dealers Near Me - Phoenix, Arizona

Rip off artists. They will unwind your protection plan without telling you anything about it and then refuse to answer questions on what happened to that money. Do not do business here. read more

Please, please, please don't use Robby as an advisor. He won't fix your problems. He won't call you back. He'll transfer you to a different advisor if he doesn't like you. He won't tell you the problems. He doesn't have customer service skills. Andrew a senior advisor is GREAT! The manager Joel, GREAT! Joel got our problems fixed & Andrew was a great help as well. 0 stars for Robby, 5 for Joel & Andrew. Overall 3 because of how negative Robby is. read more

Update: So I called in again after some time asking to make an appt to have my battery replaced and was told someone from the service dept would get back to me to make the appt.. Well it never happened and I waited 2 days before calling a different dealership and was able to get in right away there. Sorry Bell Honda that was a second time I couldnt get in. read more

I had a great car buying experience with Devante. He was kind and took his time with me, answering my MANY questions along the way. The whole team was great including James and Troy (I believe) in finance. read more

I was sold an absolute lemon and I have had nothing but horrible service from this dealership. I have bought 3 cars from them and have always had a good experience but this time around I have been treated HORRIBLE. Luis, the GM is absolutely horrible and told me all he cared about was if a car " turns on, off, and stops. I am so disappointed. read more

I purchased the vehicle on Saturday 2/26/21. I received a call to come back to the office and resign the paperwork. On the the 26th I requested to keep my same license plate number and was assured this would happen. Today in the mail a new license plate was sent contrary to what I ordered. I have been using Bell Honda since 2016 and have been disappointed again. With all the Honda dealers in the valley there has to be a better dealer than Bell Honda. I will not use bell Honda for any vehicle in the future. The general manager Luis Becerra because he did not like this review. He called my house and spoke to my wife and said not to call this number and we were low life's and he was not professional. He also stated that he was putting my file in the trash were it belongs. They failed to pay my lease and I received a late notice. The previous times the salesman showed me how to use the vehicle. read more

Wow what can I say. I was looking online at leases for Honda , then went to test drive it, the price was quoted online with down payment etc so I knew what I was going to get as far as payments .. the sales guy came with over 400 on a lease that was 265 online .. took forever to see and felt held hostage ..this is why ppl hate dealers read more

Does not surprise me that this place has a 2.5 star rating. Went in to check out used cars with my wife because we needed to look a upgrading to a family vehicle, the car started at 7.1k and the sales manager promised a payment of 214 out the door after pulling our credit scores .Then to be thrown to an extremely rude gentleman at financing that pretty much told us "yeah I don't know why those sales guys up front would tell you that you would get approved for that but we will try it at a 13% interest rate through your credit union." We drive the van for a week not one call from any one only to later on find out that they never even contacted any credit unions like we had asked, they cranked our interest rate up to 28% for five years. Needless to say we brought the vehicle back and found out you can't trust any bellhonda sales rep that wants "promise" you anything read more

If it couldn't get any worse, I came into the dealership this time with questions, NOT looking to buy a car just right now. The car salesman (Nobel Cabreja) was way too assertive, almost to the point where it was uncomfortable. At a certain point he was going to tell me how much it would cost and said he needed to see my credit score. I asked him if my credit score would go down and also asked if he was sure, he told me no. He ran my credit and my score went down. He lied, then told me oh well it might go down 1 or 2 points after it already happen. The point is he lied to my face, what a Good way to drive away business. Also if some says they are going to "explore other options" don't try to keep reeling them in because it's going to make them frustrated and annoyed. Wish I could give negative stars. read more

To make a loooong story short, please save your time and money from Bell Rd Honda. Leased my 2021 Honda Pilot in May, and in June just within a month interior lights stop working. Made an appointment at their Honda Service Center, and they end up taking out the factory alarm my vehicle had installed because they said it was producing too Much energy causing the fuses to blow up. Sadly, I drive my vehicle the next day and interior lights STOP working once again. NOT only that!! I was charged for the alarm on my contract $1,000 dollars. I tried to get my money refunded and Spoke to Robert Garcia and he never got back to me. Overall, my experience with Bell has been STRESSFUL, and TIME consuming to say the least. read more

If you're in the market for a new or used vehicle, I would recommend that you stay AWAY from Bell Honda. On Saturday October 9th my wife and I went in to look at a small used truck the dealership has published on Auto Trader. After negotiating with "Sales Manger - Rodrigo" he gave me a best and final price ($32k) that was $500 more than my maximum budget. Rodrigo was extremely nice and told my wife and I to sleep on it and if we changed our mind, to call him back. I responded via text the next day, Sunday October 10th and informed the dealership that I'm willing to pay the out the door price Rodrigo Quoted me the day before. My wife and I returned to the dealership on October 11th and dealt with Sales Manager - Will (in Rodrigo's absence) who told me that the price I was quoted Saturday never happened. Will brought out some notes that apparently Rodrigo entered into their system of record which outlined a price higher than what I was quoted. I asked that Will call Rodrigo to straighten out the discrepancy; a few minutes later another Sales Manager, Luis returned and stated that he spoke with Sales Manager Rodigo and claimed that I was never quoted $32K!!! I asked Luis if he's saying that I'm lying and to my face this dealership said that my wife and I are liars because the notes in their system said something different. Needless to say, after being called a liar, my wife and I left without the vehicle... It's a shame that buying a car has to be a nightmare! read more

Friendly staff and ready to help! They made the process easy and provided great service every step of the way! Very happy with my new purchase! read more

Just bought a brand Honda Accord hybrid from Bell Road Honda. They seem to be the only dealership that has hybrids on the lot. Worked with Carleton who was knowledgeable about the vehicle and low pressure. Worked out a great price and drove away in 2 hours. Easy peasy! I definitely recommend. read more

Not everything is about price. It's the way the manager treated us that matters. Maybe he was having a bad day? Either way his attitude was negative and dismissive. It takes years to build relationships, only seconds to lose one. We will take our business elsewhere. As for the service department, it's been horrible since the new management took over. Once again, nothing to do with the price. It's about the quality of service. read more

worst Honda dealership, never seen a rude sales manager like in this location, a sale manager name Luis Basera tried to fool me by selling me a car for 13K more than what it worth, and on top of that he is such a rude person and he raised his voice on me just because i refused to buy the car and figured he is a liar. my experience is so bad with this dealership, please be aware. read more

Great experience with Charlie on the sales floor for our new lease. Luis is the man. Will be back for all my maintenance and future leases/purchases. read more

We had a deal all set with another company and at the last minute we found a used Subaru Outback at Bell Honda on Christmas Eve. Jeremy made the deal happen and even drove it to our house in Surprise. Excellent service. read more

Excellent customer service here. They will make sure you're taken care of. I left with a 22 civic all thanks to this team! Great experience.

I had an appointment at 9am and wasn't talked to until 9:30 as I waited in line. I showed them my warranty papers on the air conditioner condenser and said Honda was replacing this part if it is why my air conditioner wasn't working. They said they needed to keep it for six hours to put dye in the system so they could figure out the problem. Seven hours later they called stating they put more Freon in it with dye and they had no idea where the leak was. I would have to come back in two weeks and if it's not the part covered it could be 1200-1500 to fix. After reading Steven S experience with the exact same problem I am worried I will get taken for the same ride. Also, I had a coupon for 15% off and the guy said, "Too late, you should have given that to me when you checked in." when I thought I was coming in for a warranty part read more

Started off amazing test driving the SUV that i finally left with, less than 3 months later my 2 front windows stopped working which i ended up having to spend 300 plus dollars on new window motors, a little while later my A/C went out i did have a mechanic look at it who told me it is a wiring problem. This was my first ever vehicle that i have purchased by myself I have called them and spoke with people numerous times and they tell me that they are going to talk to management and call me back they have never once called me back. I left the lot with a bronze package but that package covers nothing that has gone wrong with my vehicle in less than a year that I have had it. Horrible way to treat people i will NEVER go to a dealership again. read more

If you rated higher than one star you've obviously never met their current "new car manager." The term "don't poke an angry bear" was coined from such experiences. I had pleasure of a conversation with a sales person on the phone a few days ago. My wife had found an ad their website for a $100 / month lease and gave them a ring. I then explained to her that $100 price doesn't reflect the extra fees, taxes, delivery, etc. The true cost is more like $4000 at signing and closer to 150-200 per month; if you've got perfect credit. A couple days later I got another call, I can't remember his name. I explained to the salesman that I was not interested. I don't want to spend any money out of pocket and don't want to spend more than $100 per month. Knowing full well that would likely never happen, I expected him to leave it at that. His reply "We have all sorts of incentives, I'm sure we can work out some numbers and get close to that price." Surprised to hear it, I explained to him "I don't want to waste my time coming out". We setup an appointment and I said I was expecting him to work out numbers that meet my request. He said "I understand your time is valuable, you don't need to worry. We will have options for you to choose, we'll even pay you for your time with a $25 gift card." Today, I arrived expecting to see a new civic, then talk about numbers in the ballpark of their $100 advertised price. I asked the sales person before even looking at the car. "Can you come close to the price? I'm not interested looking at the car otherwise" I don't want to waste his time and mine. He stated "I don't work the numbers, I just want to be sure you know about the car and all its features." A sales pitch, a test drive, and 1.5 hrs later, the sales rep showed me offers in the 500, 400, 300, and 250 per month with down payments in the 4, 5, and $6000 range. I asked for the keys to my vehicle back, nicely said I was insulted by the offers and upset. It wasn't him, it was the guy who convinced me to come in today. He proceeded to talk more pricing and I retorted by ripping the offer in half and saying I'd like my keys back, this is insulting. He asked if he could try to make the numbers work out, fudged around with his pen which was out of ink for a good 10 minutes. My wife offered find him another pen, "no, I'll make this one work." he said. I told him I didn't want to run my credit, for the moment lets assume my credit is near 700, if the numbers work, we'll agree to a credit check. He took the offer to management and then the manager came out. The manager sat and said sternly to my wife "which one of you ripped the paper in my salespersons face? Was it you or him?" I exclaimed, I ripped the paper and you can please give me my keys because I am leaving. He responded with, "just a few minutes we can work this out, if you would just let me run your credit..." I stood up, insisted on my keys, said he was "rude and insulting to me, I would like to just leave." His reply was "you were the one insulting my sales person by ripping the paper." I said again "I would like to leave. This is me being considerate right now by asking for my keys and leaving. Arguing with me is only rude, insulting and pissing me off. Give me my keys, I'm leaving." He still tried to argue that I was unreasonable and should let him run my credit and some other B.S. At this point someone got my keys, but the manager insisted on getting super defensive over how insulting I was to his sales rep instead of letting me walk out the door peacefully. The manager proceeded to talk, argue, and insult me further. I sternly insisted he leave me alone and let me leave. He then explained that he needs to escort me off the property, and I told him there was no need, I'm already leaving. I attempted to walk to my car, and he insisted on following, telling me again how rude I was and at one point said "leave my property and never return, we don't want your business." I insisted on talking with his manager, he said "I am the manager". I'm basically over the top at this point, I really wanted to just cuss the guy out for being such a bleep faced bleep hat, but I kept myself to choice non expletive words. He continued to follow insisting on me leaving the premise (as I was already walking to my car). I really wanted to chew his bleeping head off, but before blowing a fuse, I was able get the heck into my car and GTFO. Never have I been so insulted, no it wasn't the sales person's fault, it was the dude who got me in under the guise of $100 per month. Guaranteed, I will "leave and never return." Your "new car manager" needs a serious lesson in calm, collected, customer service. Not that I was perfect, but... Don't tell an upset person to calm down, don't sternly tell a guys wife they insulted you, and don't tell someone to leave and never come back when they're already leaving your flipping property. This argument could have been de-escalated before it even began. read more

Amazing place. Here buying a car right now!! I got a steal. Amazing prices and phenomenal service. Quick and they are so willing to work with you. They WANT you to get the best price. This has been the best buying experience I have ever had. I am so happy to be in a Honda TODAY!!! Amairany was such a sweet sales girl. She was so happy to help us and made it a FUN experience. She went above and beyond giving us a 10/10 experience. She gives 100% to her job and is an amazing asset to them. Bell Honda is the BEST HONDA IN THE VALLEY!!! read more