I have had past experience with this company repairing my old furnace and finally replacing it when it was shot. These guys get a five star for expertise and honesty. So why a 2? I have two heaters in my Victorian, one for downstairs and one for the upper two stories. Got home on the weekend after Thanksgiving and my upstairs heater pushed out air but no heat. I am sleeping in and using the bathroom in a refrigerator. Sort of an emergency. Always been able to reach a real person at Bellows to schedule service. What is going on now guys? When I call I get picked up by a cyber system that tells me each time that there is one caller ahead of me and to wait. I wait and I get kicked over to leave a message. I am a dentist calling in my back office on my cell phone and request a call back on my office number so my staff can get me up to talk with the scheduler. Waiting for a call that did not come only to get a text message, found after business hours, explained after hours what I needed and expected a call AS REQUESTED on my office landline. Got callbacks on my cell which in my business can't be answered by me. Can you follow directions?? Just a direct conversation on my office line could have solved things. Am I dealing with AI that can't seem to get things straight? Anyway, this is sort of an emergency, so requested something on the upcoming Friday, as I noted my only available day. Cannot do I was told, how about December 5? Hello! That is a Tuesday and I said I am only available on Fridays. Do you listen? Understand? I said "NO" and have been driven away by horrible communication at your phone reception. Called another company and got a real person who understood and even though booked, as you told me you were, is sending a person on Friday. They have my business and not you. Also, Bellows, when I went to post the Yelp review saw you do heat pumps which I want to do. You need to understand you have serious front desk communication issues and that a formerly good customer like me can get chased away by bad phone reception/service. read more

I have used Bellows over the last two years for multiple service calls and every time they have been, on time, kind and professional. They are very knowledgeable and have always answered every question I have had, which is a lot. I am continually impressed with their service. This time Robert and Sean came out to install a new AC unit and they somehow exceeded my already high expectations the previous employees had set. They were knowledgeable and easy to talk to and they were respectful of my wife sleeping as well as the kids and cats running around. They even helped me with an irrigation issue I was having which was not in their job description at all. I really appreciate every aspect of Bellows Plumbing and consider them the gold standard. The more I have had them come out to work on things at our house and the more employees I meet of theirs, I can see the quality the company provides and expects. And all of the employees seem very happy to work there! I think that speaks a lot to the way the company is run. If your employees are happy and enjoying the work they do, they will provide a good service and have a good day of presence. I actually just approved another job I'm going to have them do soon for my water heater. Looking forward to having them out again soon. read more

We've had multiple issues with the HVAC unit that was installed by Bellows. That part doesn't bother me (stuff happens) but I've now twice had to pay a $150 diagnostic fee to have someone come out to inspect the issue. Given the initial installation cost I would expect better service on minor follow ups. read more

Ryan came out to diagnose my heater. he was Fast, efficient and superb with communicating exactly what was going on. highly recommend Ryan.

We moved into our new home (built in 1939) needing a new heater, water heater and bathroom fans. We had a number of bids for this work, all around the same price range, and went with Bellows primarily because of Robert Mitchell. His wide knowledge, care and low pressure were deeply reassuring. The crews that came to do the work were exemplary, particularly Matt and Pierce who installed the water heater, and Michael and Kiernan who installed our heat pump. Both teams were extremely professional. Micheal and Kiernan spent a week in our house and couldn't have been more respectful and accommodating. The quality of these teams spoke volumes to us about the company in general. We will return to Bellows for any heating or plumbing needs. We couldn't have made a better decision for this very substantial investment. read more

We have been using Bellows for 14+ years for heating, AC and water heater needs. They have always been fantastic and this time was no different. John Costales inspected our ancient gas wall heater and discussed options with me. This thing is so old it could probably be placed in a museum at this point and it is filthy, so it is time to replace it. John was great and even received cat approval from both of our cats, which is not normal for them! read more

Our wall heater pilot light went out-required a new part. Ryan was extremely pleasant, professional, and made sure we were taken care of! Definitely recommend. read more

Very quick response to our Super Bowl weekend call regarding issue with our furnace. Ryan Avila came before noon on Monday to inspect and detect the problem. He did a complete inspection of the unit, which did not exhibit the problem (a burning smell) when he started it up and let it run for a while. He suspects it is the ECM motor that is going bad. We will monitor it in the coming months and see if it needs replacement. We were extremely happy with Ryan's knowledge and the service he provided. read more

I contacted Bellows to come do a Home Inspection and they were able to get someone in right away! Jose came and was knowledgeable and efficient. He put my client's worries at ease and we'll definitely be asking them to come back and make the suggested repairs. Bellows is now my go to Plumbing Service in Marin! read more

Delivered as promised, extremely professional, prompt and courteous. Replacement of our ancient HVAC (roof mounted) could not have gone any smoother, I would highly recommend Bellows. read more

July 12, 2021 Bellows hit another home run! Joe of Scotts Valley CA. here to report our satisfaction with the Bellows HVAC team. Bellows was contracted to enhance a 27-year-old heating and AC systems. Never easy to merge new technology with old. After an earlier detailed assessment and inspection of our system by Bellows a plan was developed and approved. July 9th, Bellows HVAC technicians, Mike Podielski and new to the Bellows team John Costales, technician. John tackled the "hard pipe duct/damper and all wiring and new control panels. Mike work under the house on another hard pipe duct/damper. Mike Podielski is without question, a highly trained and skilled field technician. John Costales is an 8-year technician professionally trained. Within minutes we could see the we were in great hands. Old and new technologies are never easy to merge. These two guys confronted the task with open minds and a "can do" attitude. I could go on and on but by now you should know, the Bellows team "hit a home run". Our 27-year-old home is now with a modern HVAC system and WORKS! AWSOME! Oh, by the way, Mike and John are two very cool cat. A joy to work with. When there is difficulty, they both have a "get out of my way" look in their eyes. But they give a feeling the all will work out. And it does. Thank you Bellows. Outstanding!!!! read more

I think Bellows is a good company, but don't ever cancel a furnace contract with them. In the contract, it says the permit costs $475. and that is what you have to pay them if you cancel. I canceled because it took too many months to get the furnace installed. I signed the permit November 4, 2021. There was not an appointment for installation until the middle of the heavy rains we had over the holidays. We had to put in a new vent hole in the roof ourselves for this furnace, because it was not code to share the water heater vent. It was pouring rain, and I did not want my son up on the roof doing this work. It was very cold in the house, and I am in my 70's. I got tired of waiting and my son, an aerospace engineer, managed to fix our existing furnace and get it running again. The City of Novato charged $93.23 for the permit, but Bellows adds an additonal $381.77 for their time in selling the furnace, and coming out to see how they were going to install it, and requesting the permit. It's in the contract that they charge $475 for the permit, so read that line carefully if you decide to go with them. You are obligated to pay that, and of course, I did. Patrick waived a restocking fee for the furnace, so I have to be grateful for that. By the way, Bryan was a personable and knowledgeable salesman/technician. It just took way too long from signing the contract to getting the furnace installed. The new furnace was to be $13,278.00 and although it may be more efficient than the old one we have, it will take 25 years to break even with the savings I was promised. And, I suspect these new furnaces are not even designed to last that long. I was more than ready to buy a new furnace when the house temperature was in the 50s, but when I was warm again, I started to look at this in a new light. Bellows is probably one of the better HVAC businesses around here, but I think they have more business than they can handle right now. The summer might be a better time to initiate this process. read more

UPDATE! After our initial experience was brought to the attention of Bellows, they immediately followed up with an apology and scheduled a new appointment. The work was done shortly after. The work and technicians were very professional, and we are very satisfied with the job. Thank you for correcting the original issue. ORIGINAL: Disclaimer: Work was never done on our home, here's why: We had an in home estimate . We wanted to relocate a return vent out of a bedroom into a larger space (living room or hallway) cause it's common sense you don't want a return vent behind a closed door and especially in a bedroom - they're loud and need to breath. We also wanted a quote on an AC unit and install. After 5 weeks of waiting for the actual estimate we got: "Your return vent is fine where it is" - no, it's not "Just the AC unit for your single story, 1100 sqf home will cost $9,000 not including installation (the duct work was already installed) "We'll have to put the AC unit in the driveway, cause it's the only legal location" - actually turns out that's the only place we can't put it because of legal easement issues. "Whys your furnace under the house in the large raised crawl space" ...because it makes sense..? read more

Loved working with Jennifer - she was very knowledgable, patient and personable and did an excellent job! She went above and beyond to do the inspection and explained everything in detail along the way. Jennifer is incredibly friendly and has a very professional and calming manner. Thank you very much! read more

Efficient, reasonable pricing, quality work, friendly! We recently had a major plumbing project to install a property line cleanout and replace some of the drainage systems in the house. Jennifer was AWESOME - she was knowledgeable and was thoughtful and transparent with her recommendations, she was also hilarious and overall one of the main reasons we went with Bellows over a few other bids we received. Pricing was also reasonable especially since they're a reputable company. Shout out to Nathan, Carlos, Alfonso, Eddie, and Hector for completing the work on schedule (only took 3 days for a major project including the inspection) and for making the process easily - always came to the door to let us know when they were getting started, warned us before they needed to turn off the water and when it was back on, got through inspection with no issues, and cleaned up at the end of each day and at the end of the project. Super appreciate Bellows and would highly recommend. read more

Super responsive and knowledgeable. Matt came and helped us figure out our sewer issue. Definitely my go-to for heating and plumbing!

I haven't even used their service yet and am already impressed by the knowledge and professionalism of their staff. When I told them what the problem with my gas wall heater was (shutting itself off randomly) they suggested a likely problem which sounds like it may very well be what has been causing it to shut itself off (wind coming down the flue). There doesn't seem to be anything wrong with the heater itself and several contractors have inspected it. One suggested it might be the venting but that's as far as their investigation went. We live in an extremely windy spot above the San Francisco Bay and it would make sense that we need some kind of wind cap to prevent false reads on the sensor. I have confidence Bellows will finally get this issue resolved for us. read more

Bellows just installed central AC and completely re-ducted our house. Their price was reasonable, their employees (Eric and Alexis) were exacting, affable, and neat, and their office is very easy to deal with. Highly recommended. read more

I called and said I need a kitchen faucet installed. They scheduled the service. I asked how much it would cost. They said the service call will start at $150-250 around there. I said ok. They show up and say that it will cost $500 total and what I was quoted was just to make the service call but doesn't include the work for installing the faucet. I don't see why they could not have given me an estimate for the work and set my expectations correctly. I think $500 for installing a faucet that took them about 20 minutes is very expensive. But also just should have been told. On the plus side the work was done and fine job. read more

Our furnace stopped working at night, when it was very cold. We called Bellow's the next morning and they were able to come out quickly, at 8am the next morning. Kenta was great, very courteous and professional! We had other technicians from other companies come out about the issue before, but were never able to diagnose the problem... the issue was with the torch power cycling and would come and go (so would appear to be working until later). Kenta was able to figure it out within an hour and had the replacement flame sensor on hand! We are now warm and comfortable during the cold nights and mornings again:) read more

Awesome service! I called and got an appointment two days later. Matt showed up at the very beginning of my two-hour window and was in and out within 30 minutes. He didn't make any mess at all, you couldn't even tell anyone had been in my bathroom after he snaked my shower drain. Super professional and quick, exactly what I needed! read more

I am thrilled to discover that Robert Mitchell is now working with Bellows. Robert some years ago oversaw the installation of our fancy heating/hot water system. Our system is very complicated as it includes solar, PG&E electric, under-floor radiant heating and an Altherma, which is some kind of complicated heat exchanger. Robert not only grasped the ins and outs of it all, he was wonderful to work with and more than fair in billing. Having landed Robert, Bellows is now at the top of my list. If they weren't a well-run, ethical company, Robert wouldn't be there. read more

We didn't know what was going on with our heating. Thought it may be a thermostat, duct, damper or overall furnace issue. Richard came and listened to what was going on before trouble shooting and figuring it out. Was expecting a more involved or expensive fix but he was able to tinker and solve our issue. We will be calling them again! read more

Reliable and responsible, conscientious, knowledgeable, great communications, no up-sell. Bellows gets my vote. Today was the first time I used Bellows for some plumbing repairs. Matt and Travis were at my home when they said they would be (that, in and of itself is a welcome change from previous repair companies). They assessed the problems, gave me an estimate to repair, worked until it was fixed, cleaned up and put everything back where it started. Highly recommend. Jeffrey H. Mill Valley read more

This is a complete lie from Chelsea. Yes they have "now" come back out to try to fix the problem but only after many many months, a complaint with the contractors board that they are investigating and with the San Rafael building department on my side. If and only if bellows fixes the problem correctly I will drop my complaint with the contractors State license Board. Chelsea is the most unpleasant condescending human being I've ever had the miss fortune of dealing with. And she has no idea what she's talking about. read more

Bellows communication, professionalism, and apparent expertise were obvious, and I'd wholeheartedly recommend them to anyone with the means to afford the very best. But, to even receive an estimate cost $99, and their estimates were 2x the prices quoted by the plumber we eventually hired. I would have loved to work with Bellows, but couldn't afford the premium. read more

I sent them an email via their website right before new year & I got a call the next day. We scheduled a day for someone to come out which happened to be NYE. I asked if we would be charged more since it was NYE & the lady said no it was a regular day for them. I had thought the leak I called about was coming from the bottom of my toilet, but when the plumber got there he said it was the waterline that needed replacing. He went to his shop, got the part & came right back to swap it out. We also had him look at the leak from the bathtub spout but he said we might be opening a can of worms & he may not of been able to get it back in working order because the spout was frozen on. He could have taken it off & charged us an arm & leg to fix it. I feel he was very honest & fair and I would definitely use Bellows again. Their prices were surprisingly reasonable. read more

I received a call from the management company, that there was a leak coming from the water heater from my unit in the complex. I decided to use Bellows Plumbing, which was family owned and close by. I asked for a " ballpark " estimate for the cost of replacement and disposal of the old hot water heater. I was told that it was not their policy to give estimates over the phone and it would be a $149 service call for a technician to stop by to evaluate. Big mistake. After I met with him, I received an email with the total cost and breakdown of parts and labor. $4,600 !!! When reviewing why the cost was as high as it was, I saw that I was being charged $240 for a brass shutoff valve, that the same valve costs $20 at the local hardware store. The same for a drain pan, $204 from them, versus $22 at the hardware store. I don't begrudge anyone from making a reasonable markup, but their padding was totally ridiculous. I ended up calling another plumber and it was completed at a fraction of the cost. Yes, they got my $149 for the nonrefundable service call, but when I'm asked if I can recommend any plumbers, they would be the bottom of my list. Sometimes companies can be penny wise and pound foolish. read more

This Company is committed to customer satisfaction. I had an "issue" regarding scheduling and was immediately contacted by the owner who went above and beyond what was necessary to satisfy me... what I would call superb customer service. read more

Pro grade hot water installation a couple months ago and a fantastic AC installation today from Robert and Sean...AKA the most bad a** AC install team ever. I will be using Bellows for a plumbing job next month. Highly recommend. read more

I couldn't be more upset with this company! I have both AC Units broken so extreme heat in the house with no ability to open windows because of the air quality from the fires and two small children in the house. They scheduled the appointment a week out (which is understandable since they are busy). Then called me the next day that they had other emergency calls and needed to reschedule to the afternoon (instead of morning) the same day as original. A week later (on the appointment day, they call me and say that the scheduled technician can't come out that day because he has a personal emergency but they will get another technician to come out either same day or the next at the latest. They promised to call me back. Nobody called so I had to call them at the end of the day. The lady that picked up took my info and said she will pass along my concern and mark it Urgent. An hour later I get a call back and they start "re-scheduling" my appointment saying that the earliest they have is another week out... so here I am having waited for them for a week and now they want me waiting another week because they can't get organized. Meanwhile my two small kids are sweating at home unable to go outside or breathe fresh filtered air. I will NEVER do business with Bellows and will deter anyone who inquired about them! read more

Summer is here and we're so glad that we called Bellows to install our new air conditioning system. The initial estimate and explanation of options was very clear - they're responsive via email as well as phone. And we were able to schedule the installation while we were on vacation. We couldn't be happier with Chelsea and the Bellows team! read more

We had Trey out to our house today to give us a quote for installing an on-demand water heater. We received a call the night before to confirm, then an automatically generated email with his name & photo the morning of and he arrived on time. He was courteous (offered to put on shoe protectors), knowledgeable and kind. Thanks to Trey, Bellows earns an easy 5-star rating. read more

Revising my original review from 4 stars to 5. The issues I had incorrectly attributed to the Bellows install crew turned out to be the fault of a minor product line defect from the HVAC manufacturer. Throughout the 5 month troubleshooting process, Bellows came to my house more than 10 times. The service, and the ultimate resolution was exceptional. I would hire Bellows again in a heartbeat. Their integrity is second to none. read more

Couldn't deal with these hot north Marin summers anymore so we finally started looking into AC. Had estimators come out twice from Costco, but never got any bids or estimates after they came to check out our home. They also primarily pushed the mini split systems, which can work great for cooling a few rooms, but gets very expensive and likely would have challenges cooling an entire house without a unit in each room. Contacted Bellows instead and Jason was out that week and provided numerous better options to cool our entire home that really helped save us money. He helped us to dial in what would be best for our situation, being honest when a more expensive option wouldn't provide any additional benefit, helping us to invest our money where it would make the most difference. Del did fantastic work with the install and it now feels like we have a brand new home! Everyone with Bellows has been extremely friendly and the whole process was relaxed couldn't have gone better! Happy to go with a local company and any day I'd recommend the fellows at mellow Bellows! read more

We just had a new furnace system installed and couldn't have been happier with how it all went. Robert Mitchell, the sales guy, was very knowledgeable and gave me a bunch of tips on work I could do ahead of time in removing the old system to keep our costs down. Robert Wolf, the installer, was diligent and hard-working, as well as a creative problem-solver which allowed him to work within the constraints of the space to make everything work the way we wanted it to. They, as well as the other members of the crew who were involved were all very courteous, flexible, and communicated regularly with us. Since this work was going on during the COVID shelter-in-place while I was teaching from home and our three kids were taking classes, they were great at working around our school schedule to do quiet work during class time and louder work when we weren't in class. They also installed a plumbing cleanout for us, which was a smaller job, but equally well done. I would definitely use them again if I needed other HVAC or plumbing work! read more

We had a great experience working with Bellows to install a cleanout and inspect a sewar lateral. After calling several companies, we chose Bellows after speaking to Jennifer. She is an excellent communicator, clearly knows her trade, and went above and beyond to make sure the job was done right. Her colleagues were happy to answer our questions, always courteous, and we couldn't be happier with the outcome! read more

I had to find immediate plumbing service and was very anxious and flustered. However, by the time I got of the phone with Carlos (I'm customer service) I was so relieved. He was very professional; his demeanor and how he handled my problem of scheduling someone to come out was very calming. I would definitely use this company again. read more

I could not be happier with the customer service and diligence of Bellows Plumbing. Our 30-year-old heaters finally gave out right in the midst the coldest winter in years, so we called in a few different bids to repair/replace them. Jason, Chelsea, and Del at Bellows Plumbing gave us our lowest bid backed by some serious experience. When they told me the $300 repair of our heater would likely fail in a month or two, they took the time to go through and explain all the various options, from repairs to full replacement. In the end we chose a hybrid replacement/installation. We had to rip out a bunch of venting and install new heaters and an A/C unit--no small task. When time came for the multi-day installation (in 30 degree weather), Del coordinated the entire install such that the heaters were always hooked up for the night, leaving us nice and warm. No hiccups, very well-executed project. A few weeks after the final installation was complete, we noticed one of the new thermostats bugging out. Bellows sent someone out the next day to install a brand new, upgraded thermostat for no charge. I'd recommend Bellows to anyone in the area in need of great service! read more

We had a Generac Generator installed this week by Bellows Plumbing. I am an attorney and at times am not an easy person to work with because of my demanding expectations. From start to finish each person who worked the job was professional. Jose oversaw the generator installation and was extremely knowledgeable about the installation and meeting our special needs for the generator's placement. The field crew was in and out and got the job done. They arrived promptly when they said they would arrive. They did not let the scorching heat stop or slow them down with the install. They left the job site clean. Vance, the electrician on the job, was extremely competent and pleasant to work with. I highly recommend the Bellows team. read more