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    Ben & Jerry’s

    3.3 (141 reviews)
    Open 1:00 pm - 10:00 PM

    Order Ben & Jerry’s Takeout or Delivery

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    Jessica R.

    I came here earlier this week for Free Cone Day! Despite the long line, the staff was so efficient at getting it to move quickly and ensured people didn't cut. The staff were also very upbeat and friendly despite how busy they were! They had a few non dairy options and I opted for the key lime pie as it sounded unique and enticing. I also love how it's made from oat milk! After I was given my scoop in a cup, I took it outside, since there wasn't any seating available. The ice cream was very smooth and creamy and I loved the pie pieces that were mixed in, which added a nice crunchiness. It was well balanced of being tart and sweet. It left me feeling great after! Parking is super easy in the free lot behind and it's conveniently located by the AMC theaters and restaurants and shops!

    Sweet cream and cookies
    Joshua O.

    Today is free cone day. The line was 15 minutes or so long which wasn't as bad as I thought it'd be. I thought it would be a half hour to an hour to get free ice cream. I got sweet cream and cookies for the flavor. It was mostly cookie which was great because I miss Oreos and it meant more ice cream for others. The employee couldn't hear me when I stated the flavor so I repeated myself. Natural light filtered through the windows and the artificial lights were bright. Nobody sat inside because the line took up the majority of the store. There were 3 or 4 employees serving consumers.

    Quintin E.

    Summer ice cream fix, but make it non-dairy Popped in to cool off before the movies in Downtown Burbank, a beat away from the AMC 16 and it was clearly where the party was. Ben & Jerry's of Burbank was busy in the best way and the one person server on duty was doing it all and then some. They still need a little TLC in area with some natural wear and tear to corners, tables, water stains from the ceiling and really minor things, but have great service and a variety of options for everyone. Today I went instantly to my favorite, the Chocolate Chip Cookie Dough, so good in it's non-dairy goodness. Vanilla meets gods of chocolate chips, fudge flakes and perfection. The Mochaccino Chip will definitely be in my near future as summer is still here for a little bit longer and us LA peeps know the heat lingers until late October. That said you can and should enjoy ice cream anytime of year :) And B&Js has all the classic, dairy-free and sorbet needs and wants. Still beat the heat at this creamery 7 days a week from 1pm to close daily (9pm Sunday through Thursday and until 10pm on Friday, Saturday). Parking in DT Burbank is fairly easy with free parking garages and street parking, but can be a journey on weekends, especially when the the whether is ideal or they have the night market just outside of Ben & J's

    Elo S.

    This was my first to Ben & Jerry's in Burbank. It didn't disappoint at all. I was greeted the minute I walked in with a smile. I felt so welcomed. Young lady who helped me( I think her name was Andrea) was very patient and provided outstanding customer service. She was patient and explained the flavors, made suggestions and even told me the ingredients. She also asked if I liked chocolate and based on that she made recommendations to make my ordering process easier. I really appreciate her effort and patience in providing customer service. For my ice cream, I can say it was one of the best ones I had. I picked mostly chocolate flavors which was a great choice since it turned out to be so yummy. For ambiance, this location has couple of tables inside and there are seats available outside. This store was really cleaned and well maintained. Tables were clean both inside and outside. For parking, there are public parking and street parking available. Also, this location is within walking distance of Burbank Mall.

    Mangoes and lemon sorbet flavor !!!
    Maggie M.

    Im not an ice cream person i prefer gelato but the mango flavor was really good !!!!! i was really surprised that it was good my fave flavor was cherry Garcia and bow my second fave is mango !!!!! Not too sweet its like the flavor of asian mango hahahaha also the cashier was really nice and helpful !!!

    Allen K.

    I brought my 8- and 10-year-old children here and was turned away at 7:47 by a disgruntled employee, even though the sign said the hours were 12-8 p.m. I felt especially bad for my kids and had to take them to 31 Flavors to make up for it.

    A $12 two-scoop sundae at Ben & Jerry's in Burbank. You've got to be kidding !!!

    I'm so shocked and angry that this Ben & Jerry's, which I've been going to for years, has suddenly decided to ROB their customers. I ordered my usual two scoop sundae after not being here for a couple months and this is what I got (see photo). Even the kids working behind the counter seemed embarrassed when I brought it up, shaking my head. They offered me a "cheaper" rate of $10. Salt & Straw would never...Ben & Jerry's, you just lost a customer.

    Replacement straw from Boba.
    Melanie B.

    Update: I appreciate the owner responding and explaining the reasons behind the bowl and straw choices. I do want to note: the straw is not made for shakes; it's made for soda. I suggest getting larger straws. Even your employees noted they were too small for shakes and suggested I go to the Boba store to get a real straw. Original post: Stopped in to enjoy some ice cream. Great customer service. However the place could be disinfected. In addition, after receiving my shake I was informed they have the world's thinnest straws. No kidding. Went to the nearby boba to get a real straw. Also, what's up with this franchise? No logo bowls? Just one from Smart & Final. Cheap. We won't be back.

    Strawberry Cheesecake
    Cassidy I.

    I think there was some cross-contamination happening here with the ice cream scoop. My strawberry cheesecake ice cream had some peppermint flavor. Otherwise, this is a convenient location just outside of the mall with ample seating.

    Joe Z.

    Great location in downtown Burbank. This is a small place, but the line moves rather quickly and the place is clean. They let you try out different flavors and this location has plenty of flavor options. Good ice cream, friendly service, and very convenient location. My go to flavor is Phish Food- it has chocolate fish and fudge and marshmallow goo. Plenty of interior table seating.

    Interior (07/19/20). @BenAndJerrys #Burbank #IceCream #Dessert
    Jeff B.

    (Tookout 07/19/20 SU @ 2:45pm): Ben & Jerry have been annual family members of mine for years but wished they offered a kama'aina discount! Over the past decade or so, I've snacked at this Ben & Jerry's Burbank location during the annual MDA Fill The Boot fundraising campaign in association with local firefighters and donated graciously. However, on this particular afternoon, it was dessert time after lunch with a bunch of Yelp friends at nearby Gordon Biersch... and I actually paid this time. Back in the day, I frequented their long-gone Glendale location and enjoyed the company of friends with a creative scoop of ice cream. Was the experience just as good paying compared to donating for my sweet cold treat!? PURCHASE 3-Scoop Large Cup ($7.25) https://www.yelp.com/user_local_photos?select=iFMOhY2Tl_uNlYXb53hMlg&userid=8jVT2inwc8GIQ6sH2UG9Vw Justice Remix'd: A mix of cinnamon and chocolate ice creams with gobs of cinnamon bun dough & spicy fudge brownies... all you needed to know was "cinnamon", "chocolate", and "brownies" - 'nuff said! Cannoli: Mascarpone ice cream with fudge-covered cannoli pastry shell pieces and mascarpone swirls... this Italian delight was "molto bene"! Salted Caramel Blondie: Sweet cream ice cream with blonde brownies & a salted caramel swirl... anything salted caramel always pleased me! Needless to say, this was a tantalizing trifecta on my tastebuds albeit a somewhat pricey one! SERVICE During these COVID-19 days, they had Plexiglass safety measures between the staff and customers. The lone friendly young female patiently waited for us to place our respective orders as she efficiently gathered scoops for our group of desserters. I believed they went cashless to also minimize human contact which was fine by me (I'm all about a cashless world!). Mere minutes between each order, she had us in and out rather quickly. Thanks for the wonderful service! PARKING (FREE) Plenty of parking stalls in the attached multilevel structure associated with the downtown Burbank Media Center along with a ton of street parking along the main drag of San Fernando Rd. and other surrounding side streets and parking structures - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE Due to COVID-19, the spacious indoor dining area was empty of all chairs and tables while the ubiquitous calming baby blue painted walls welcomed you into a cloudless sky of ice cream bliss https://www.yelp.com/user_local_photos?select=VjVik66hmVU-B0fdc0v1eA&userid=8jVT2inwc8GIQ6sH2UG9Vw. Immediately in front of you were the display ice cream cases with a divider Plexiglass for everyone's communicating safety with an easily legible menu up on the wall https://www.yelp.com/user_local_photos?select=AbDoo7C2w1BxhC9trLGOMA&userid=8jVT2inwc8GIQ6sH2UG9Vw. Plenty of natural lighting came through the glass windows and front door while standard electric ceiling lights covered the rest. I couldn't recall any TVs although music played in the background. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL This Burbank Ben & Jerry's location was perfectly situated outside a multiplex, several restaurants, in the line of fire of constant foot traffic, and I certainly was a fan of it and the brand as a whole. The prices weren't cheap, but the standard and rotating fun flavors always kept you on your toes while the service was always very good. But it was hard to fork over this kind of money when I was able to purchase a 1.5qt. carton of my favorite Thrifty's Ice Cream, so this was definitely a treat for me. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $7.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS

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    14 years ago

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    10 years ago

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    7 years ago

    Business owner information

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    Stacy Y.

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    16 years ago

    Awesome local and very nice folks inside. Places to sit outside and people watch.

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    13 years ago

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    10 years ago

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    14 years ago

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    8 years ago

    One scoop after another, marvelous scoops, decadent scoops. Come and leave happy, just come on. I know you want to

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    9 years ago

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    11 years ago

    updating to talk about my new favorite combo - chocolate brownie + cookies and cream. I can die happy.

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    10 years ago

    Absolutely overpriced! Such a tiny scoop for $4. It wasn't even that good. I would never get my ice cream fix here ever again.

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    11 years ago

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    12 years ago

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    10 years ago

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    13 years ago

    their ice cream and frozurt flavors were just alright.. but i love their fresh baked hot waffle cones... mmmm

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    15 years ago

    Of course the ice cream is good, but what makes this particular location stand out to me is the friendly staff!

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    Page 4 of 4

    Ask the Community - Ben & Jerry’s

    Review Highlights - Ben & Jerry’s

    Came for my favorite flavor "Phish Food" Lots of other ice cream flavors were available too.

    Mentioned in 3 reviews

    Read more highlights

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    I was getting an oil change for the car across the street and the need for sustenance came upon me…read moreit's lunch time and I didn't have breakfast! I wander into Slusheeland and clock the menu, lots of fresh fruits and an overwhelming assortment of drinks and offerings. It's like a boba shop but with the OG Mexican flare of juices and street snack delights! I have to watch my sugar intake as I gotta get me new years new you beach bod going. Instead of a sweet treat I went with the snackiest of snacks the Tostilocos with mango subbed for pork rinds and no Clamato! Vegan Friendly FTW! Service was amazing and everyone was wonderful! Like it's rare getting quality service like this and they are dialed in!!!! Let's talk about the vegan style Tostilocos I just watched them prepare... This is some sophisticated snackage I really went buck wild on this offering that seems more like a wild craving of the pregnancy kind BUT IT WORKS!!! Sweet, savory, salty, tangy, spicy, crunchy tender chunks of fresh mango and crisp jicama. It hits every tastebud and nearly every texture in a crazy accomplishment of delight! It was perfection and basically delivered the food pyramid in one snack! Needless to say next time I'm in the area I'm getting this again!

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    Cones and Bowls

    Ben & Jerry’s - icecream - Updated August 2026

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