Amazing experience overall at this Menchies location. I came on a Thursday night and it was busy but the workers here did amazing job with checking everyone out efficiency. Sebastian was working the night and had a great smile and helped me out with the best flavors. He was charming and workers like this are the reason you come to menchies. 10/10 service will be coming back. read more

A fantastic experience as usual! Came in late Sunday night and the line up was awesome. The employees are so friendly at this location and they keep the place so clean!! I went with the POG (Passion Orange Guava) Sorbet and the Carbo Lite White vanilla macadamia! 14 ounces total and completely satisfying. I posted a picture of each flavor that is under 30 calories. Can't wait to go back read more

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We Burbankers don't like to brag, but our Menchie's has twice as many topping choices as your Menchie's. Must see to believe! Tons of parking at this easy-in, easy out shopping center at Verdugo and Hollywood Way. An awesome Starbucks here and a ratty CVS -- it's hard to have it all. But things are looking good as you enter this light and bright Menchie's with lots of indoor and outdoor seating. This store is super clean with no drips around the nozzles. The flavors are always changing around here, I'm currently hooked on Vanilla Snow. Tons of teeny cups for unlimited sampling. Back to the toppings: there must be 500 fruits, candies and anything else you can think of. And none of this they-do-it, it's all self-serve as much as you like. There are even eight or nine pump dispensers with hot fudge, marshmallow, and even condensed milk. All presided over by Baseball pro Nate. Get your autographs before this guy turns pro. A hit! read more

Menchie's Frozen Yogurt - Nate's the boss! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Wow, we had such a horrible experience at the Burbank location on Thursday, May 7 2026 around 10 PM!!! They just need to shut the place down because almost every dispenser was out of yogurt which I have read in many other complaints about this location. But equally as bad or worse was the Customer Service from the white girl with glasses and the black guy with glasses/tattoos!! my family, and I were appalled at their negative attitudes!! My family used to live in Valley Village for many years and know the president Danna that started the company with the first ever store practically on our street. The experience we would get there versus the one we just got at the Burbank location couldn't have been more opposite. Night and day difference!! And to close it all out, they said they ran out of sample cups with the most screw you we don't care attitude we've ever seen!!! If you're not going to replace these entitled, I hate my job rotten kids or do something to improve the horrible management of this this place, then sorry but Burbank Menchie's needs to close down!! Just because Menchie's is a global company doesn't mean they have to have the awful corporate attitudes to go with it. We'll just take my business to Yogurtland instead I guess. read more

A little hard to find- it's not in shopping area but on the street. Lots of yummy flavors and toppings. A+

One of my favorite menchie's locations. This one is always clean and well stocked. Menchie's is all self serve but the employee greeted us and was kind throughout our visit. He was also making fresh waffle cones and cutting up fresh strawberries. It smelled divine!! Parking is a bit tricky with only a few spaces behind the shop and street parking....but there's a nearby shopping center either more spaces. My go-to is to mix the Dulce de leche with cake batter and chocolate with almonds on top. read more

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I love Menchie's! When they first came into Burbank, I dressed up as a Menchie's superhero (my own take on that at least). So that said, I have been coming to this location for a hot minute. The new storefront is around the corner from the original location, but I'm so glad they were able to stick around. I think the new location helps with the layout of the store better and allows them to have a nice patio for outdoor seating too. There are also a couple tables inside. Froyo-wise, it's my favorite place. They have plenty of great flavors, with nondairy options (almond milk, oatmilk, and/or sorbets), low sugar/sugar-free, and they display the allergen info for each flavor too if you have other food preferences. I love when they have the nondairy vanilla or the pineapple dole (both are vegan). They do seasonal/monthly specials which are fun to try. Btw yes they do have samples so you can make sure you're getting what you want! The toppings section is always great - well stocked, cleaned, and fresh. You can create your dream froyo bowl every time, and Menchie's knocks it out of the park every time! The service is always kind and the atmosphere is joyful and fun. The true froyo yolo way!! read more

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Went to Menchie's because my kid was begging for frozen yogurt, and there was a huge line snaking out the door. I had no idea why it was so packed until I got inside--it was their big promo for National Frozen Yogurt Day: Buy 2 Get 1 Free (or BOGO style, but they were doing deals on multiples). The wait was frustrating , but we stuck it out for the kid. We ended up buying three cups (one for each of us). When I got to the register, the promo didn't apply because it was three instead of a multiple that fit the "buy 2 get 1" perfectly. I asked the employee why he didn't say anything earlier--like, he could've easily rung it up as two, then a separate one, or just explained how to make it work so we could actually get the free one and make the long wait worthwhile. He just apologized half-heartedly but clearly didn't care at all--no effort to fix it, no empathy, zero customer service. Felt like he was just going through the motions while the line kept growing. The yogurt itself is fine, but between the massive wait due to the promo they didn't even help us take advantage of, and the total lack of help from staff, this was a frustrating and disappointing experience. Won't be rushing back, especially on promo days. Keep those kind of employees out of your business they don't care they will ruin it read more

Menchie's Frozen Yogurt - Incompetent cashier - Ice Cream & Frozen Yogurt Near Me - Burbank, California

I don't get it no samples? How am I supposed to know what one I want? What kind of world are we living in? read more

Menchie's Frozen Yogurt - lol wut - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Visited this evening around 6 so disappointed again. Not crowded at all but 3 dispensers out of service again! How hard is it to keep dispensers filled Service and quality here is so disappointing Menchies especially Burbank location could do better read more

They allow samples which is a plus, a good selection, place is clean, great parking, and fair prices.

Snack break! Menchie's is self serve with many variety of flavors & toppings. I was not aware of their new location, the shopping center has remodeled they are located on the outside of the center on Verdugo, behind urban eats restaurant. read more

I love how many toppings there are --- the hardened choco one is my fave. Natalie greeted me as soon as I came in and rung me up and was was overall so sweet. There's a lot of places to sit down so it was nice to chill for a bit. They also have giga connect four which is silly. read more

Hands down the best Menchies Location PERIOD they even have Chocolate covered Strawberries

I was a first timer here last night and I had a great experience! I found parking on the street because that parking lot stinks. It was a super hot, even at 9pm, so this really hit the spot. It was very crowded. There's places to sit outside and also inside, although inside is pretty tiny. Grab a cup, get your froyo, and add your toppings and you're good to go. There were empty froyo spaces and I struggled with choosing a flavor because none of them seemed all that great to me. I ended up choosing pineapple and strawberry swirl. The toppings were my favorite part. I thought they had so much to choose from. I got some maraschino cherries, cheesecake bites, gummy worms, and some strawberry boba. It was $22 for three of us and we got generous portions. Will I be back? Absolutely. read more

Creamy buttery Cake Batter, refreshing Pomegranate sorbet, warm nutty Peanut butter, Toasted Marshmallow and that famous sour Plain Tart flavor! The new Oatly Oatmilk flavor is phenomenal. It tastes just like my favorite almond milk beverage. What I love is that Hersheys Shell Chocolate Syrup that you pour on top of your frozen yogurt. It instantly gets hard and crunchy. It's the perfect contrast to the chilled soft yogurt. They have fresh fruit like blueberries, strawberry, cherries, and pineapple. Cheesecake, fudge brownie chunks, chopped peanut butter cups, and chewy mochi are also toppings offered here. I always get as many free samples as I can before filling my cup! Freshly baked waffle cone cups are here that you have the option of filling up your cup with. This location had friendly staff and was very neat and clean. There are usually lots of loud kids at all Menchies locations. Children are fanatics of this frozen yogurt chain. My only criticism is that it's sold by weight, so it's easy to end up paying $14 for a single cup, the price of two pints of ice cream. I got the Menchies Smile Club membership. Therefore, I got $5 off my cup. I recommend getting the membership and downloading their app. read more

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I've been going to Menchie's since inception. They started the rewards program - I joined. I had a $5 coupon sitting there and had not used it until I wanted to use it. Each time I went they asked me if I wanted to use it and I declined. The one recent day I go in and wanted to use it - I was told there was no $5 coupon and I had to now use a rewards app. Another app. The Menchie's hostess stated there was "nothing she could do about the coupon". I wrote into corporate and let them know of my grief and frankly their thievery - my coupon suddenly disappeared because of a newly implemented rewards app. Corporate replied with same. Download the app, create an account with preferred email address and begin accruing points. I have an issue with a few mentioned things in the email from Corporate. 1. The points themselves do not have a cash or monetary value. (They actually do, if I am getting a specified amount off my purchase. That is $5 or $10 off my next purchase.) 2. Downloading an app. (If I participate by providing my email address and phone number previously, you have my information from before your new process. Look that up and provide me my old $5 coupon.) 3. The customer service experience. (We're sorry for any frustration this change may have caused. You are not really sorry, because you do have the ability to research my information and give me back my $5, but you are not really sorry - and that is frustrating. The customer is always right, is not a real thing anymore - is it Kimberly L, Guest Care.) Being part of a family, a Menchie's family is not one sided. It's caring for your customers and doing what is right. Here is the response from my letter..... Thank you so much for reaching out and for being such a loyal Menchie's guest! With our new rewards program, points and rewards are now managed exclusively through the Menchie's app. Because of this change, we're unable to manually add points or issue rewards outside the app, and the points themselves don't have a cash or monetary value. To continue earning and redeeming rewards, please download the Menchie's app and create an account using your preferred email address. Once you're logged in, you'll automatically start accruing points on eligible purchases when scanning your app in store. We're sorry for any frustration this change may have caused and hope you'll enjoy the new experience, which makes it even easier to track your rewards and stay updated on special offers. Thank you again for being part of the Menchie's family! Not happy:( read more

Menchies over Gogurtland (no typo!) Fight me if you think otherwise. Two best flavors: Pineapple Dole. Raspberry pomegranate. Honorable mentions: Fruit punch Cake Batter It's way cheaper at Menchies. read more

Menchie's Frozen Yogurt - Raspberry pomegranate and Pineapple Dole. You're welcome! - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Easy to use and alway clean! It's in a safe area that is perfect to take the family to for some late night dessert!

Just went in it's 9:30pm and I just have to complement Dee Dee, she was so happy so helpful super amazing customer service she is sweeter than my delicious yogurt. She told me to have a smiley day and I left there smiling, read more

The store is always kept clean and the employees are always friendly. Would be a 5/5, but most of the time only half of the machines are in use, so there will be limited flavors on most visits. read more

Whether it is cold outside or sweatingly hot, the froyo is always satisfying here. Flavors seem to rotate frequently, which makes frequent visits feel fresh. Associates have been friendly, but sometimes no one is out in the front to greet you for a little while. I've observed the machines being wiped down after a visit every single time. A great place to stop by during any season. read more

Menchie's Frozen Yogurt - Froyo - Ice Cream & Frozen Yogurt Near Me - Burbank, California

Listen, I love Menchies, but this location is straight up dialing it in. They consistently have 4 empty flavors, and then the have two vanillas, and two chocolates. This doesn't really allow for any variety. The other flavors tend to be rather static as well. I hate having to go to yogurt land. Can someone get on this team and spice it up? It's gone backwards. read more

Love this frozen yoghurt especially the fact they got sugar free yogurt and vegan which is ideal for those that are vegan or can't have sugar. I ordered 2 frozen yoghurt cups with many toppings for under $15 for both. Customer service was amazing and kind with is having my order to go. There is free parking on side building for 15min max or street parking only. Overall had a positive experience at this frozen yoghurt location highly recommend. read more

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Not the best location. A brand new shop and consistently runs out of flavors, plus their product is always very soupy. I mentioned to the employee working behind the counter and he said he'll look into it. In addition, the toppings bar look unappealing and outdated. The plastic container's that house the toppings are scratched up and could use a change. read more

I have a five year old who goes crazy for Menchie's. Usually that is a chore because of the location and interior of the Menchie's... I spend the entire time anxious to leave. But THIS PLACE?? Pristine! Brody and Alondra put so much care into maintaining this place. I've honestly never seen a Menchie's like this. What a pleasure. Aside from how clean it is immediately and routinely kept they have so many added toppings I've never seen in store before. Extra points for having a full sized Tajin bottle! Seriously those two deserve all the success in the world. read more

Re: Burbank location on W. Verdugo Ave... Your "Gratuity" question at Payment is ridiculous! Especially, when No one greets us when we enter the Store, We do ALL the work (putting yogurt and toppings ourselves)... Then asking Patrons for a Tip when store clerks dont even engage with customers with a smple, "Hello, how can we help you?"... yeah, right heres a big fat $0.00 tip for you! read more

Had an amazing time with friends. This is a great place to chill and just have a treat. This was my first time and it was amazing.

Every time I have been there, they're out of at least 2-3 flavors. They never have all of their machines working.

I work down the street at the studios and it is so frustrating to know that there hasn't been a decent fro-yo place around in an area packed with fro-yo lovers? Before the arrival of Menchies, I would have to jump into my car and go to the Pinkberry's on Ventura - way too far to get an afternoon snack. I was so glad when a coworker asked, "have you been to Menchies?" I was so excited to know that this place is a serve-it-up yourself fro-yo. My favorites are the Angel Food Cake, PB and Mint (not together, but 2 separate flavors, although one can mix the 2 to make 1). They have an assortment of toppings and syrups. I'd go more than once a day...if I did some crazy fro-yo diet. read more

Man, I don't like to post negative reviews about places that have slow waiters or watered down drinks. I post negatively about places that don't take my health seriously. The wife and I thought we'd go to Baskin Robbins for their Stranger Things themed shop but the line was around the corner. I suggested YogurtLand but she thought it was too far. She found Menchies and off we go. After pulling into the Popeyes side we found it at the other end next to S&F. Parking was a breeze and we walked right in, grabbed our cups, and started going down the line. As we reach the end we get to the add on end, I found it weird that this open area was tucked away from where the cashier or worker can keep an eye on it, but I've eaten at salad bars and I'm still alive. As I'm looking at the available options I see a hand with a small metal tray reaching past my hand, which now had a heaping spoonful of cheesecake bites, this hand was reaching in to grab a couple of chocolate dipped strawberry's, gloveless and/or tong-less!! I see fingers grabbing food they would soon be in someone's mouth and I immediately remembered that we live in an unsanitary world where some people don't wash themselves properly. I stopped scooping, pulled my hand away and commented to the wife that she should stay away from the frozen strawberries. Idk how you all feel about stranger dangers but I'm not going there again. read more

This menchie's has great service and clean tables. I saw the boys working constantly wiping down tables and cleaning machine when I was there. The toppings and ice cream are always good. My go to is always the original tart. Love this place! read more

Not open until 11pm on Sunday! The posted hours are wrong! Disappointing to my son and friends we brought to get!!! read more

Hi Do they have new owners? Who are they? I really miss the old owner and employees. What's with the changes? Do they still allow pets outside? Maybe the new owner reads these posts and will respond. read more

Staff and manager are super friendly and nice! Very sweet with my kids. Gave them toys and showed them how to use. I love the yogurt and toppings so I will definitely be a regular from now on! read more

Sorry but this location is not one I will be visiting again. I did not mind it at first because for the most part everything you need is handy so you don't need to ask for help but when I overheard another customer ask the staff to clean the only table available inside, one of the staff members handed the customer a rag and made him clean the table and continued his conversation with the other staff member there. The customer seemed upset when he was handed the rag but he still cleaned his table. The staff members never went back to get their rag or to check on the customer and to add insult to injury that customer was disabled. I really wish I was able to get their names to complain. Overall: I will never go back! read more

Went last night...delicious with good flavors, every topping you could think of, fresh ingredients etc... Great customer service too! read more

Fruity tropical frozen confection is something I usually cannot say no to. Except if it's coconut-- something I do my darnedest to avoid. I really don't care for the taste, texture, smell.... ugh everything about coconut makes me kind of queasy. Sorry not sorry. :P On the other hand, pineapple, mango, guava, banana.. those mother nature sweet treats are perfectly up my alley. Having heard about the "Dole whip" at Menchie's, I had to try it. Begging my ice cream-loving Val gal to stop here at this convenient little shopping center, I rounded up a cup of mango, pineapple dole whip and original tart. She didn't feel like getting fro-yo that day. By the way, their spoons are quite adorable, almost like those first eating utensils sets for children. I could see why munchkins may love the Menchie's. The fruitiness of the fro-yo came through and tasted fine, but texture-wise, all was a bit icier than I prefer. Still it was alright, and I wouldn't mind returning for a pineapple Dole whip fix. read more

I'm asian...I grew up being taught to eat everything on my plate. I think my plate has gotten alarmingly bigger in the past few years because my pants have followed suit. I tell you this because I did not finish my froyo. That's right. Nope. I left it there for the bugs to devour it. Yuck. I always try to be fun and try new places. This is an example of why I like being boring and predictable and just go to places I like. All the flavors that were available were gross. The texture was icy and melty. The orangesicle was way too sweet, the pistachio tasted like soap, and the "angelfood cake" tasted disgusting and creamy. I filled my cup full of toppings because I didn't get a lot of froyo. It was a waste of $6. This would have been $3 at Yogurtland, and it would have been good. I was annoyed. ps. I'm getting all my negative reviews off my chest. Normally I save the best for last, but this is a case where the negatives are best saved for later. read more

Mehh,nchies, I should have just said "no." There's not a froyo place around my town I haven't been to. Trust me, there's plenty of them. I've had Menchies now in two different spots and I disliked them both equally. My experience with frozen yogurt is usually one of two choices; Like it or Love it. I've not had an experience where I wish I had saved my few bucks until my first experience with Menchies and again with my second experience too. Sorry to say, but I don't plan on a third. The texture of their yogurt is usually icy and melts at an unprecedented pace. I also find the topping containers seriously inconvenient, you need one hand to hold your yogurt, one hand to hold the lid open, and another hand to scoop the toppings out. I don't know about you, but I've not seen anyone with three hands outside of Ripley's believe it or not. The flavors themselves aren't terrible, but I still prefer Yogurtland over just about all others. Happy Yelping! read more