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    Benchmark Jewelers

    4.8 (95 reviews)
    ModerateJewelry
    Closed 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    It's the benchmark for all jewelry
    Fox E.

    Not to be confused with Stenchmark Jewelry which goes under your arms if you have sweat stains, and covers them. Ew. Expensive but enjoyable jewelry store inside the massive Stonebriar Mall right across from KFT. We went inside almost every store in this mall and this was one of her favourites. She said that if she was going to buy jewelry from anywhere in this mall, she'd skip the big chains and get it from here. Even though it's expensive she found several things that she liked, and the people working here we're really nice. It's one of the reasons she took such a nice picture for this particular store, as you see. You could say that it is The Benchmark for all jewelry stores.

    Kandise J.

    Unfortunately I do not recommend this jeweler. My husband bought me a very expensive ring from here (10k+) and the diamonds keep falling out. I have had the ring ~3 years and have had to send it in at least 4 times because the diamonds keep falling out. Sales Manager(Will) admitted it was a defective band but the manufacturer refused to replace it. When we send it in to get repaired my ring is gone for 2-3 months at a time so it has barely gotten any wear. We took it in two weeks ago, again, because a diamond fell out and they basically told us to go pound sand. That they wouldn't fix it and make it right and that it would cost us $150 for them to even look at it. Doesn't include the repairs. I understand warranty but if your product is falling apart within 3 months of purchasing it and you continue to have the same issues, it doesn't sit right from me. We will no longer do business with them and will discourage any others as well especially if you are looking for wedding, engagement, and/or upgrades.

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    2 months ago

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    8 months ago

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    1 year ago

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    1 year ago

    Best service ever ! Mak was awesome. Very humble people and beautiful jewelry. Helped us quickly didn't have to wait at all

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    1 year ago

    Geno was amazing to work with and helped us understand what we were buying. Thank you for an amazing experience Geno!

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    7 years ago

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    3 years ago

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    4 years ago

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    6 years ago

    Aj is the man, if you're not just window shopping. Picked up two chains definitely got my business

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    6 years ago

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    7 years ago

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    8 years ago

    Purchased my first high luxury watch at Benchmark. The staff took very good care of me .

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    5 years ago

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    10 years ago

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    Page 1 of 3

    Ask the Community - Benchmark Jewelers

    Review Highlights - Benchmark Jewelers

    This experience with Mak will certainly keep me as a returning customer for any of my future jewelry purchases.

    Mentioned in 27 reviews

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    Marc Samuels Jewelers

    Marc Samuels Jewelers

    3.8(65 reviews)
    0.2 mi
    $$$

    I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

    I have had to go back multiple times to get my jewlery and they keep promising to call when it will…read morebe available, but they first replaced a clasp on my bracelet with the WRONG COLOR and promised that they would make it right although they have failed communication and I am very unhappy with the customer service that I was provided with or lack there of. AVOID THIS PLACE

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    Classique Jewelers

    Classique Jewelers

    4.5(69 reviews)
    1.9 mi
    $$$

    I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

    Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

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    Benchmark Jewelers - jewelry - Updated May 2026

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