I bring my karate gi here for repair. It's a hard garment to work with but they always figure it out. My wife also brings clothes here for alterations and cleaning. I'm not sure what kind of "service" these one star reviews are looking for. This isn't the Ritz Carlton folks...it's a small town dry cleaner. They do solid work and are nice enough. The customer isn't always right and we all know it. Grow up. read more

Terrible customer service. First day I brought my dress in, they tell me how much a hem is for the specific dress I brought in and give me my ticket for pick up. Then after I ask how they will know how much to hem and they then tell me the seamstress is not in because apparently she makes her own hours. Made me come back the next day and then they tell me they are gonna charge me double. Do not go here! read more

They're great! Everything I've ever turned in, came out ten times better. For me, the most impressive part is the customer service. Super friendly, kind and willing to accommodate. I always walk out of there with a smile, never had a negative experience. read more

Always friendly and on time. Used them multiple times and we are very happy with their services. read more

DO NOT USE! I took in a very expensive shirt worn once to be cleaned for a wedding in two days. I went today to pick it up and the stains had not been removed after I had pointed them out and they were marked with tape. The worst part was they had stapled the receipt to my shirt and when they pulled off the identifying tag to ring me up the staple put two holes in my shirt. I had already paid before I saw the shoulder tears and they said the holes were there when I brought it in, they were not, and refused to do anything. Would not give me my money back and the manager was extremely rude. My partner went back to show how the staples on the covering plastic lined up with the holes in the shirt and the manager smirked and said absolutely nothing. I will be filing a complaint with the BBB. Who needs a business that charges to ruin your clothes and then is rude when you aren't happy with that. Check for another cleaner. read more

UGG comforter: Top of the left photo is what my comforter used to look like. The bottom of the left photo is how I got it back. This dry cleaner, Benicia Cleaners, (pictured on the right) ruined my UGG comforter, then complained that the comforter got her clothes dirty and insisted she wouldn't pay for the comforter even though she ruined it by not following the dry cleaning instructions. What am I supposed to do when she and she alone ruined my $200 comforter and didn't even apologize? read more

Benicia New Generation Cleaner - $200 UGG comforter - Sewing & Alterations Near Me - Benicia, California

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Our family uses Benicia Cleaners in Solano Square and have always been happy with their service. Recently, my husband needed his favorite jacket cleaned and an area under one of the arms on the jacket that had ripped several inches and needed sewing repair. The jacket came out cleaner than we even expected as the jacket is over 6 yrs old! Thank you Benicia Cleaners! read more

Avoid!!! Brought in a new tweed sport coat to have the sleeves taken in. The coat has working buttons so it must be done from the shoulder. This is an alteration that a tailor can do. I even pointed them out that I wanted them working to the tailor. "No problem" she said. Instead, the tailor here did a completely unthinkable thing and shortened the sleeve by hemming the cuff and resewing on the buttons. Not only that, the job itself was bad with the lining poorly sewn and the resewn buttons uneven. I was flabbergasted when I picked it up. Only a clown would wear something like this. On top of that, she still expected me to pay! No way! read more

Benicia New Generation Cleaner - Terrible job and sewed on buttons crooked. Never should have been done in the first place. - Sewing & Alterations Near Me - Benicia, California

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Thank you so much for your help in repairing our Christmas polar bear. Last season the wind pulled out the tethers that allow to be tied down. They were able to repair him and He's now back out front to spread holiday cheer. read more

Benicia New Generation Cleaner - New tethers sewn back in place! - Sewing & Alterations Near Me - Benicia, California

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I have used this cleaner on several occasions. I have little confidence in their ability. Today, I went to pick up 6 items. They only had four and that was all they said were cleaned. As I was leaving to check with my Fiancé, they stopped me, there were two shirts laundered, not dry cleaned. They did not check there. To make matters worse, one of the shirts laundered, was dropped off with a oil stain (melted butter). My Fiancé had pointed it out. In examining it upon my return home, it was worse than ever. I have always had those stains removed. My primary dry cleaner would have treated it, then dry cleaned the shirt. They did not do this even though the stain was pointed out. I am taking the shirt to my primary cleaner tomorrow to see if they can fix it. I will NEVER go this lame cleaner. I would not recommend you to go there at all! read more

I wanted to express our heart felt gratitude to Angela and her husband at Benicia New Generation Cleaners. My son had his letterman's that needed patches and Angela did such a phenomenal job! She even went out of her way to get a difficult patch sewn on. It wasn't just the service of getting the patches sewn on, they treated us like family. I live in Clayton but I work in Benicia so I will bring all of my dry cleaning here from now. They are good people! I would give them infinite stars if I could! You made my son's senior year! Thank you so much. Angela. read more

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We have been bringing our dry cleaning here since 2013. Laura, Aaron, and Sean are absolutely AWESOME. I walk in and they already have my info pulled up. The service is top notch! Over the past couple of years, I've built good friendships with all 3. The fact that they remember specific things going on in my life, and are sure to check in when they see me, truly means a lot. I know some have mentioned prices are a bit higher than other locations. However, I say "you get what you pay for"! AND, they offer pick up and delivery FREE of charge! Just a small increase in price for shirts (I think $0.25 a shirt). Thank you, Laura, Aaron, and Sean for always being kind, and having a smile every time I come in. read more

This used to be my go-to cleaner. I especially appreciated their pickup/delivery service. Sadly it has changed over the years. One time I put my items out to be picked up. I also had someone drop off a box of Ziplock baggies to me. For some reason, the cleaners picked up my bag for cleaning as well as the giant Costco box of baggies. I called them about the baggies and they acted confused but finally admitted they took them and did bring them back. It was very odd but I kept bringing them my business. Sadly, I will no longer be going back after the most recent experience. They delivered a mens dress shirt that was still wet and still stained. I called for them to come pick it up. Days went by and I had to call again. They finally came. Over two weeks passed and the shirt hadn't been returned. I called on a Monday and they said they would have it to me by Friday. I asked if that meant they hadn't cleaned the shirt in all of that time. They said they would return it on Wednesday. I confirmed I would not be charged and they said No I wouldn't. I got another call that they would bring the shirt that afternoon, indicating to me it had been cleaned for awhile and they just totally forgot about it. What would've happened if I hadn't called?! Well today I was charged for the shirt. I called to say that I was told I would not be charged. They said I was not charged for the re-do but that I would be charged for the original cleaning. I said that it wasn't done correctly and that they forgot about the shirt for nearly three weeks and only returned it after I called. I asked for a refund (approx $8.00) and they said "there is no free here". I told them I have been a loyal customer and they messed up but they wouldn't refund me. I don't know if they had a management/ownership change but after todays experience and after 7 years of loyalty, I am taking my business elsewhere... read more

I was in Benicia for a week and had several wedding events during that time. We are a big family And we went to Benicia Cleaners to dry clean 2 formal gowns, one with lots of sequence and 2 tuxedos. Excellent job on all items. I also had a few suits that needed same day pressing and they were very accommodating and did an excellent job. We also had 5 suits that needed dry cleaning for the wedding and we forgot to pick them up by close of business on Saturday (which if the day of the wedding).We were in a total panic. We were able to get in contact with the owner and he graciously came and opened the cleaners 2 hours after it had closed. He really saved the day and was so happy to help. Excellent dry cleaning and excellent customer service. read more

I brought in a beautiful synthetic fur blanket from restoration hardware that cost me a very pretty penny when I purchased it and they completely ruined it. They cleaned it once before with no trouble at all, but this time the fur was matted and singed, basically ruined. When we returned the same day to ask for a refund of the $4O dry cleaning charge they would not comply. I will never bring anything here again. Not only did you ruin an expensive item, but your costumer service was non-existent. Go elsewhere! read more

I would give the alteration service I received in this business a zero if I could. I had a (fairly expensive--it was over $100) blouse that had way too much fabric so I brought it in to have it taken in. The seamstress (don't have her name) pinned and measured and when I picked it up and tried it on at home, it barely buttoned in the front. I brought it back and she 1. Insinuated that somehow it was my fault (she pinned it, measured it, and sewed it . . . my fault?) and then 2, Tried to tell me it was fine the way it was. I got really annoyed at this point and asked her if she would wear a top that fit like this one did. She then chastised me for "yelling." (I hadn't even gotten close to yelling yet). She told me to to leave it, that she could fix it. I picked it up today and she hadn't done a darn thing to the top. Nothing. So the blouse is ruined, and I never as much got an "I'm sorry." Too much to ask? Perhaps in this day and age it is. Never going back. Do NOT bring an alteration to this place. read more

My fiancé and I had a wedding to attend, I dropped off a suit and 2 dresses on a Tuesday. I stated to the gal that took them in I would need them no later than EOD Thursday. She said ok no problem, my receipt stated pick up 4:00 pm Thursday.Friday morning 8:30am I'm there expecting my dry cleaning to be done. NOPE, the excuse of what I presume to be the owner is the "gal" must've not tagged the order correctly. Leaving me to have to wait until EOD Friday. Not to mention this isn't the first occasion this has happened. For my engagement party I dropped off a few dresses dress shirts,again stating I needed them by Thursday. I wasn't able to pick them up until the day of my engagement party (Saturday morning). Yes, I could've been proactive and dropped clothing off earlier. A date is a date. I was clear about when I would like to pick up. I'll never use them again based off the lack of fulfillment. read more

I had Benicia cleaners hem two pairs of jeans and they did a tremendous job. They were pretty quick and the process was painless and affordable. read more

I have tried like crazy to get a hold of the owners but to settle this matter and they don't seem interested. I dropped off my wedding dress to be dry cleaned and after I left, their employee called me saying that due to the material it had to be washed in the washing machine. I don't trust myself to not damage such an important item so I asked her if she was SURE that it wouldn't get ruined and she GUARANTEED me that it would come out fine and i had nothing to worry about. When I brought my dress home, the outside layer had shrunk about 6 inches from the inside silk layer. I took the dress back and they told me too bad that the don't guarantee anything. I said I wanted to talk to the owners and they said the best they could do was to hem the skirt free of charge. So i agreed that at least it would look better if the hem was the same on the inside and outside of the dress. When I went back to pick up my dress they couldn't find it. I've continued to go back and see if they could find my dress or if they could have the owners call me to discuss and to this day the dress is gone and i haven't gotten a hold of the owners. They're never there and they never call me back. The small red wine stain which she assured me would come out was still there. I can't believe I trusted them with my wedding dress and that they ruined it and won't even call me back to discuss this matter and worse of all, LOST MY WEDDING DRESS! read more

5star service!! Fast, Friendly and great price too! I needed a shirt pressed on the fly. They took care of it and I had it done faster than Starbucks had my preordered coffee. Happy Customer! Thank you so much to the very sweet gentleman who just made my day. I'm super impressed. read more

We have been going to this cleaner for over 10 years now. Family run business - they take pride in their work and are always friendly and professional. Also, they offer tailoring, hemming of slacks, etc. highly recommended! read more

EXPENSIVE ALTERATIONS!!! I suppose it's my own fault for waiting till the last minute to have my dress hemmed, but this place came highly recommended by a trusted friend, so I didn't think twice. Can you believe $80 to have a dress hemmed??? NEVER AGAIN!!! read more

Very rude Was told they don't need my business because I complained that the seamstress is never there.

The staff in amazing! They know your name and are always so friendly. Their tailoring is wonderful and they dry cleaning is the best. I would not go anywhere else. read more

Got coupon from safeway i had like 15 dress shirt. great discount met with very nice beautiful lady - Angel she was prompt professional i only wish my visit was longer i enjoyed watching her smile !! O Nashir read more

I took a suit and a white shirt. When I went to get dressed for my event I found two buttons missing from my shirt and an incomplete job on my suit. I called and was told that I could come in the get the shirt fixed but I have no interest in taking my clothes here again. I appreciated the quick response but I just don't trust their work. read more

Oh Benicia Cleaners, how I've dreamed about you all my life. Why do I love you so? Let me list the reasons: _ you know me by face and name _ when I say light starch, you do light starch _ your seamstress/tailor is FANTASTIC _ you are all super friendly and nice _ you box my shirts _ you take my old clothes _ you give me that awesome durable reusable laundry bag _ you give me lint rollers for Christmas _ you've NEVER, EVER, EVER lost anything of mine EVER!!! _ you are conveniently located next to Starbucks with ample parking [END] read more

Horrible customer service. The lady boss never makes me feel welcome when I drop off my shirts and clearly displays that "annoyed or irritated" look with me. Despite me being a consistent, paying customer. The guy is definitely nicer. I will no longer bring my clothes here and have chosen another dry cleaning service. read more

Benicia Cleaners is the best dry cleaner I've ever used in my life. Free pick up and delivery? Who does that? Free same day service? Whoa. It's a family business and the owner, James, is very serious about customer service. I meet people all over Benicia who use Benicia Cleaners and they all mention him by name. He is a wonderful example to his crew, who also provide prompt, friendly service. I recommend you try the free pick up and delivery service. The time you save will be so appreciated, you will become as big a fan as I am. read more

Great job on a dress with beads. Found a coupon online which made it even more awesome.

Disappointed. My husband and I have been loyal and frequent customers of theirs for over four years. One shirt was damaged beyond repair. When we went back to show them what happened, they didn't take responsibility it for it. The owner even stated there was no way it could have been their doing. Dry cleaning elsewhere is the only option. read more

This is a good place to get your cleaned, pressed and buttons repaired. The staff is really polite and courteous. I been patronizing this place for awhile and they never fail. Also, you can call for pickup and delivery. Great place. read more

In addition to regularly gruff service from the sole male employee here (I have never felt anything more than transactional courtesy), a Garment was ruined. We were instructed to "take it back to the store" which is impossible as the sweater has been in use for a number of months. Responsibility was not taken, and while the cost was removed from the bill to "clean" what was until now perfectly wearable, was, no additional steps were taken to retain our business. Which we will be taking elsewhere. For a longstanding business in a small community, I am surprised at the lack of ownership. read more

Dear ANGELA (the owners wife) who works at the Benicia Cleaners... Let me start off by saying that I will never take another thing to you again! My parents have been going here for YEARS so I decided to take a pair of my boyfriends pants there that needed to be fixed since I work in town. I will never be making that mistake again... I dropped them off on a Friday and had my mom pick them up on a Monday. When I went to my parents house to pick them up I found a green pair of pants...I dropped off a pair of Khakis. I brought the green pants back to them today and told them that they gave me the wrong pair of pants and the lady at the counter, named Angela (apparently the owners wife), was extremely rude and unwilling to fix a problem that they created. She kept stating that there is nothing they can due since the computer shows that they were picked up by us. I kept repeating myself that yes, we did pick up a pair of pants, however, THEY WERE THE WRONG PAIR. I dropped off khaki and you gave me green! Obviously two different colors!! She was very rude and unwilling to help fix their mistake and refused to take back the green pair of pants. The pants they lost are a pair of $60 dress slacks and I paid $20 to have them repaired... I am extremely disappointed and upset by the lack of professionalism that was displayed today. I work in Customer Service so I know the ropes of dealing with people and I would NEVER treat a customer the way she treated me and spoke to me today. Extremely rude, unprofessional and they have completely lost my business! I will NEVER recommend this place to anyone! I mean, I guess I will if they want their clothes to be lost and to be treated horribly by someone who is married to the owner...Apparently she never learned that sometimes it is better to fix the problem in order to keep a customer! She lost one today and I hope my parents (who go there very often with lots of shirts to be dry cleaned) never return to them... Sincerely, AN EXTREMELY DISAPPOINTED CUSTOMER P.S. If you are missing a green pair of dress slacks from them I have them!!! read more

I had been going here for a while. They seemed fine but then they ruined one of my shirts. Of course they said there is no way they could have done it and refused to do anything about it. So now I will be going to a different cleaners. read more

In the middle of paying for my dry cleaning (sport coat and pants )I was told by the woman there that they couldn't get a water mark out of jacket . This woman treated me like some idiot and was super condescending about the fact that they couldn't get it out . They still charged me for the full amount . That is the last time I do business here . read more

Good and affordable place to send your clothes to get alternated or clean. Great customer service because, I took one of my favorite dresses had a big hole in the dress so I dropped it of at the cleaners and they fixed the hole read more

I They do a great job & treat you like a friend. Very accommodating for last minute needs which I have had several. More dry cleaners need to operate with this mentality. We keep coming back read more

I was so apprehensive about getting my alterations done here for my wedding dress. I went to D.B and they wanted to charge me an arm & a leg. So on a tip from a good friend, I decided to take it here. The lady at the shop Angela was so amazing. She help me relieved all the stress and anxiety that I had about having my alterations done in such a short amount of time ( 5 days- my dress came in late due to weather delays). My dress looked almost impossible to alter because of the intricacy of the beading and lace and cut. But Benicia cleaners pulled it off! I was so pleasantly surprised by the alterations! It looked absolutely perfect! The Taylor who worked on my dress did a fantastic job! They even steamed cleaned the dress for me the same day! I loved the work that I all of my bridal party's dresses altered there as well! They are so very kind at this shop! And I am forever grateful that they accommodated my alterations in such a short period of time. They have earned a life long customer!! read more

Sadly, I must be the one to break all of the positive reviews. I have continued to keep giving Benicia Cleaners a chance when it comes to alterations and tailoring, but their service is sorely lacking. The seamstress ALWAYS seems to be in a bad mood and it's as if she hates to alter (easy hem) my pants the two times I've needed alterations. The dry cleaning is fine but the customer service has left much to be desired. I think I've used up all of my "off day" passes and will bring my business elsewhere, which is too bad because it's so conveniently located. read more