Had a reservation at 7:00pm. Left at 8 after waiting for an hour for our table. Poorly managed. Would not recommend.

3/29/25 After almost a failed birthday dinner from a different establishment. My man friend took me here. I almost forgot about the restaurant that we just left from chipping my tooth due to a foreign object. Any who reservation was not a long wait and the food ninja our party had was FNA. Entertaining the and the food was great. I had a salmon dish and fried rice and my man friend had a steak dish. Thank you BENIHANA you saved my birthday dinner. read more

Benihana - Sushi Bars Near Me - Irving, Texas

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Always a great experience. Kannikar was great! Very attentive and friendly. Chef/ was very entertaining and kind and funny. Food was great as usual. The grill is always hot and ready! Clean surroundings. It's National Tequila Day! read more

Benihana - Prickly pear margarita and Yuzu margarita! - Sushi Bars Near Me - Irving, Texas

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Ailyn at the bar was great. She immediately came to me and recommended some delicious food and drinks. 5 stars all the way.

Jake was an amazing server, even though we were a big group he still cared about every individual!

We were told to pay for the other group at our table who had double the amount as our check. This experience went from bad to good. We visit this location several times a year for birthdays and have done so for the past decade. Even though the service has declined I had attributed it to the general decline in the entire business but this visit revealed that this restaurant was worse than any other experience. I had a 7:30 reservation for myself, my wife and child, but did not get seated until 8:00. Then it was almost an hour wait until the chef arrived. During the entire night we never even got our waters refilled. I understand that with staffing issues it can be a challenge to meet the demand of customers, so I was not concerned. The chef and the meal were great. It was a birthday meal for us and we had the certificate for $30 off the we get each year. The other couple left and we stayed for the birthday song and desert. Eventually the waitress came up to us and she said something was wrong with the check and the other group that left paid $80 and we could pay $85, or just the $80. That amount surprised us, since the 2 of us split an adult meal Habichi Chicken Rice of about $32 and my child had a kids meal of $22. We also ordered fried rice with was $8. No drinks just water. So total $62 plus tax would be around $70. Once the $30 birthday certifiable is subtracted it would be around $40. So being asked to pay $80 and an extra $5 so we can be the same as the other group made no sense. The waitress said she would talk to the manager, which then I thought would fix it. The manager produced a receipt with the other people's charges on it and wanted us to pay for it. We said that was not our check and we were not going to pay for it. She responded by saying it was already ticketed and can not be changed. We said just make a ticket of our food. She said she could not. We repeated that we are not paying for other people food. We also asked what about the $30 birthday certificate, she said it was already on the other people's charge, and we said that was ours and we are not going to pay for it. During this time the manager keep telling us she was going discount it to be $80. Which made no sense at first, but I realized that the total table was about was $195 so they were trying to get us to pay for half. Apparently they gave the other couple our check and they wanted us to pay amount which was $120, but then they were discounting it. Eventually they gave us the check and discounted it to $40. The picture receipt is the other couple charge, and we never saw a check with our food. No apologies were ever given. Needless to say this ruined our birthday and we are never going to back. So if you choose to go to this location , keep track of your bill. read more

Benihana - Receipt for other couple that we were asked to pay. - Sushi Bars Near Me - Irving, Texas

Jake gave us the BEST customer service tonight for our party of 6! Couldn't have asked for anything better! Food and Customer service was a 10/10! read more

Thank you Foodsby Delivery! I ordered the Benihana Beef Tenderloin, Benihana soup, chicken fried rice, vegetable roll, grilled onion and squash and Japanese Ramune! The order arrived on time and was well packed! Everything tasted wonderful, was well prepared and of obvious high quality ! The meat was perfectly grill and the soup tickled my taste buds. For fun, I ordered a bottle of Ramune. Did you know there is a marble inside a bottle of Ramune? The design of Ramune bottles is so cool!. The glass bottle has a codd neck and the purpose of the marble is to hold in the carbonation. In the olden days this was a method to keep the carbonation in the bottle! It is kind of fun opening the bottle. It can be challenging for the first timer! Absolutely a great lunch! Well worth the cost!! read more

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Order hibachi from the lounge and when we got our food it was cold and the steak was over cooked. Service was good but I didn't come for a cold dinner read more

Chef Lu is the best!!! He cooks delicious food also! If you get a chance request him! read more

Benihana - Chicken fried rice - Sushi Bars Near Me - Irving, Texas

Great atmosphere, fast service and delicious food! Gotta love the presentation and playfulness of the chef each one very entertaining and exciting! Sushi and drinks are delicious as well! Highly recommend! read more

Benihana - First time! - Sushi Bars Near Me - Irving, Texas

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Great fast service. Waitress even gave cost effective alternates to what I wanted to order (same dish but with more food for less).

Chef Lu in Las Colinas Texas is the best!! Third time at this restaurant in the last month and it gets better and better always consistent fresh clean good food read more

No show when making the food??? That's literally what people pay for... we made a reservation and noticed none of the chefs were doing a show.. isn't that what yall do??? Please do better! People pay money to see a fun show... the food was good but that's not really the point of the restaurant read more

Let me preface this by saying Benihana serves its purpose for birthday dinners. I have been doing birthday dinners at Benihana since I was a little boy, 50 years ago. That was back when the only option was near Coit and 635. The food is just OK. The chefs have lost their flare over the course of 50 plus years. But it's a tradition I have passed on to my two boys and they love it. Reservation was at 6:00. Arrived a couple minutes before with our full party ready to eat. We were told maybe 10 minutes. The lobby was pretty full, so the short wait was expected. At roughly 6:45, I went up to the host stand and asked about things and where we were on the list. They couldn't find my name and after a bit of scrolling. I was told my reservation had been cancelled. I was told they would get us seated with the next available table. About her 15-20 passed with other tables being seated and another person in my party found a manager to talk to. Another 10 minutes or so and we were headed back a table. It took a bit, but a waitress with acrylic daggers on her finger tips took our drink order. These fake nails were right out of Friday the 13th movies. Not only were they way too long, they had accessories glued in/on them. Like nuts and bolts or something. We ordered tea, soda, and a couple bar drinks. The soft drinks arrived with very little ice and no sweetener for the tea. The bar drinks arrived seemed to be decent enough. We asked for a couple glasses of ice, which never arrived, so we had to go to the bar and get it ourself. Food was ordered and off she went to sharpen her nails and turn our order. The chef arrived and did a fine job. Certainly not the most energetic guy....he actually yawned while he started his spatula flipping routine. Maybe the language barrier had him cautious, since only a couple people at our table spoke Spanish. At some point the waitress returned from her manicure appointment and brought no ice drink refills. As she was fumbling with a glass on the table. Her entire tray leaned forward and ended up all down my back and I got soaked. What a fitting way to end the worst meal experience we've ever had at Benihana. One of our party member had enough and found a manager. He came over and gave us a few free appetizer cards and discounted our meal a bit. We won't stop coming to Benihana, but we will stop coming to this one in Irving. What a shame!!! read more

Ailyn was amazing! She was attentive, friendly, and knowledgeable, making sure my order was accurate. Her genuine warmth and professionalism really enhanced the dining experience. Highly recommend her for excellent service! read more

The experience was great I took my daughters there for their birthday... We will visit again

This one is a favorite of my mom's. We celebrated her 50th birthday there. She can dine on the Las Vegas sushi rolls & fried rice alone, as long as she has her lychee martinis - she's since gotten me addicted to! We went on a Weds. night, and while it was slightly busy, & our waitress was new and trying, it took a while on our drinks throughout the night and our appetizers. No fault of the waitress, she apologized for the delay a few times. Once our hibachi chef showed, everything got on track but there was a longer than usual. There were a lot of birthdays celebrated that night especially since Benihana offers a free entree to those celebrating if you're signed up to their email list. The staff will come out and sing happy birthday and the green tea ice cream is a favorite of my mom's. Fun & bustling environment, family friendly - overall, a decent experience. read more

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Food here is amazing. Our Server & Chef was awesome, Chef Lu did a wonderful job The restaurant is always cleans, and the Setting is nice the mood of the place is soft not to loud even though your setting next to another tables. Las Colinas Tx read more

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Went out to eat for my husband's birthday. The food was amazing and the drinks was also good. We will be back. They even song Happy Birthday to him. We enjoyed the service. I don't have one bad thing to say. We went on a Thursday and got in good without a reservation. I will recommend going here. read more

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The food was definitely in the "good" category not the "great". But often times when you have great service (which I did as provided by Sam) all I need is "good" in order to return. I will probably come back someday but won't be in a hurry. I am a returning guest I love Benihanas lunch hour filet mignon and the sushi bar happy hour. If you don't already know they have an awesome birthday coupon as well if you sign up in advance. Today I was brought in by an email from Benihanas advertising their Election Day happy hour. I have definitely been to better locations where the food was tastier. A lot of times you can get a good idea of the establishment by the bathroom and this bathroom was very minimally cared after which definitely deteriorates the higher end status they aim for (and successfully reach at some other locations). I had the spicy tuna roll (5/10), salmon avocado roll (5/10) and the Las Vegas roll (8/10) read more

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Chef Alberto was amazing!!!! I love his service and food, so delicious !! He was very funny and entertaining! read more

Benihana - Chef alberto - Sushi Bars Near Me - Irving, Texas

Great service from both Rico and Jake! Food tasted delicious and the service was great. read more

Not impressed at all, over priced for food that lacked taste. The online menu offered options that were only available at the bar, no clarification. read more

Good service good food and the environment inside was decent but food portions too price do not match... very over priced drinks with hardly any alcohol read more

I actually went out on a solo date to the Benihana in Irving Texas and my server was amazing the cook was also great I would go back just for service from JAKE !!! read more

I'm really surprised by these reviews. I'm taking away 2 stars just for the cleanliness and aging of the restaurant. Has this place been inspected lately? Upon entering there were several flies in the waiting area. There were also flies around our eating area. I can only imagine how many insects they may have where the food is stored. This restaurant is old and could use a major remodel. The decor is very dated and makes it look dirty. Given the price for the food they should be making enough profit to get some newer furnishings. The service was very good. The food was on the expensive side but you get a whole lot, yet I still can't believe a kids meal of chicken tenders was $18!!! It came with a drink and scoop of ice cream for dessert but for $18! It also came with veggies and shrimp but if they took these 2 items off, which most picky kids probably wouldn't eat anyway, the meal could have been justified at $12. My toddler enjoyed the chicken tenders though so I was happy. It's fun to see the food prepared in front of you. The vegetables and sides were nicely seasoned. However my yakisoba left much to be desired in the taste department. Overall this was about the experience, but the insects ruined that immediately. read more

We had reservations and they disregarded that and made us wait 30 minutes and there is 0 parking and a tow truck waiting to tow cars that park at the near by hotel read more

I have decided that I would like to provide what most people call "summary reviews" and somehow they are, at times, more than a regular review. I prefer my "FCBL" method and yes I would like people to figure out what that could be ... enjoy and remember, I do not care about grammar and many other things (No, im not going to list them) A very familiar place that delivers constant good results in terms of food prepartion, taste and the ambiance is great from kids to dates to handicap and elderly. Rating: Boringly consistent (If you don't understand, I'm very much not sorry.) I will edit my methods, most likely every time. If you don't like that, I'm sorry My reviews will get shorter (as far as these introductions go) after people UNDERSTAND. This sentence among others is to weed out certain people. Keep reading or move on. I respect everyone to a certain limit. I have friends of many interesting backgrounds. And I would like to take this time to apologize to 99% of anything that lives and 100% to nobody of any kind. Sleep eludes me Hot girls of any kind (other than not hot) interest me (there is more to this statement than meets the eye(s). Finally, people who are generally nice, can carry a conversation or are just plain hot, gorgeous, beautiful and more (as opposed to the majority who just don't get 'it') are always welcome, in that order respectively, and yes, there is a difference between the the three and more... Heck, even the people who don't get it are always welcome. There is a point here however, I would leave that to the masses who don't reply. I am hand feeding you gold. My experiece trumps my intelligence that allowed me to gain said experiences. Cheers, let the bashing begin and the hot girls put that to an end. All people are welcome. read more

Worst service experience I've had at a restaurant! We had to ask to get multiple parts of our courses - including the soup, the shrimp, and the green tea. We didn't get one person's white rice. We waited 25 minutes for a BEER. And once we got it, the waitress asked which spirit someone wanted for their cocktail, again, 25 minutes after they ordered it. One person never got an ordered glass of wine as well. We had to convince the manager to waive the meal of the person that didn't get their rice (and again had to remind the waitress of half their meal). We asked for cream on the side and never got it, and never got any water refills even though someone got the spiciest meal on the menu. The food was great and even the chef acknowledged this was on the waitress. The management should have been much more accommodating and made things right. The waitress never acknowledged that she did anything wrong or expressed remorse. And it was still VERY EXPENSIVE. Overall, we want to say thank you for this incredibly entertaining experience. We'll never forget this birthday for sure. And we'll make sure never to come back to Benihana's either! read more

Staff was extremely slow for an order that was meant to be ready at a certain time. Including the time I drove to pick up the order and arriving, I waited 35 minutes for a simple chicken and rice order. Little to no communication from staff regarding the matter. No one came out to confirm what a wait time would be. What is shocking is the restaurant wasn't busy. read more

I was willing to give this place another try. The last time I was here I had to experience our chefs very first day and it made our meal terrible. I commend the kid for trying to do his best. But it was just an awful experience. Coming to this Benihana's in TX just made me wonder how they do it our here since Im from CA. It was perfect!! Got seated quickly being that we had reservations. The food was super delicious, and the service was great!! It was my daughter 's birthday and they made her feel good. Big thank you to Lena who took care of our table also our chef Victor and the Manager on duty that night (7/18 @7:30pm) I forgot his name but, as we were about to leave he stopped us and asked if we wanted a picture with the birthday girl to be taken. He took the photo and cane back within 5 min and gave us a fully framed Benihana picture that will last a life time! Thank you so much for that!!! read more

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Angel & Luis were fantastic! The food was well prepared and cooked. Everything was brought to our table in a timely manner.

Jake was fantastic! Asked about food allergies and was very attentive. I never asked for a refill on anything! Good was also fantastic and the chef was phenomenal. Highly recommend!! read more

Food is great and chef offered a nice performance. Had a small party with friends here. Place looks a little bit old need remodeling probably read more

Benihana - HIBACHI CHICKEN RICE - Sushi Bars Near Me - Irving, Texas

Came to Benihana for dinner this week and had amazing service from Jake and a great chef John. The food was great and the service was timely and entertaining. Definitely will be back. read more

I have gone too this location several times, but last night was the worst experience. The waitress got our drinks but the alcohol drinks too forever to come out and had to remind them 3 times. Also during the meal our entire table didn't have drinks during the dinner itself. I had to engage to manager and it was right on top it. But you shouldn't over book tables and reservations. Highly disappointed read more

Food was delicious! Jake was a great server and Jose did an amazing job as chef!! It was loud, but that's all part of the atmosphere at a hibachi grill. read more

If I could give this place a less of a star I would. Benihana used to be a classy place to visit. Place was dingy, outdated. The food was terrible. I have had better sushi from the Kroger supermarket. Got served the tea on a chipped pot and without a lid, hence got cold very quickly. The gyoza were greasy, pan fried grease. The fried rice had a terrible flavor. The sparkling water was flat. Didn't do the hibachi because it was too long of a wait, so we opted for the Sushi bar. read more

Came in to celebrate some birthdays last night and our server was Jake. He did an amazing job. He was refilling drinks before they were empty. He kept area clean and clear and was kind and attentive he definitely made the experience better.we also had an amazing chef and I sadly don't recall his name. Wish I could though because I would request him again. But one of my kids took a drink from another. Kid stuff lol. And I told him just to share it would be ok. But the chef must of overheard because he stopped and went and got him another drink! That was amazing and he truly entertained my little ones. My 6 year old favorite words were YOOO as he watched the show. Thank you for a great experience. read more