We recently had lunch at Benihana in Wheeling, Il. My husband loves sushi so we gave it a try. Once seated, we were told to scan their menu card with our cellphones. We did so. Our sushi was very good but when the bill arrived I could see immediately that they had increased each item we ordered by 20-25%!! I went back, looked at the menu again and compared it to the bill. Every item was bumped up by $1.00 to $3.00. When we inquired, the water acted confused and took the bill back to management. After about ten minutes he corrected our bill saying that he charged us "to go" prices. Why- I'll never know. We were seated at a table and dined in. Be careful if you eat here. Check your bill. read more

Had an awesome time with the boys thanks For everything Jena!! Beginning to and awesome meal n service!

This Benihana just cancelled my reservation when my we showed up, and they didn't have enough chefs. Had the reservation for over a week. Shouldn't have been a "surprise" to them that we were coming with exactly the number of people that we had booked on OpenTable read more

Entertaining and the food is pretty good. Your bill comes with a picture of your party.

I had the best experience at Benihana, Jamie was an awesome server! He welcomed us and took care of our table and made sure we were satisfied. Most definitely will recommend Jamie to be my server next time I come in. He was so respectful and just so sweet! Perfect service skills. read more

A little disappointed in the lunch food. Had the pick 2 shrimp and chicken. Chef chopped pieces very small while cooking so overcooked and very chewy morsels. Little effort to entertain us. Soup and veggies good. Fried rice was very tasty. read more

The reservation system is ignorant if you need to fill each table before you seat a reservation then come up with another system. The restaurant is in need of deep cleaning or better yet a remodel. Once seated we waited 15 min for 2 other groups to sit so that they could take all our orders at the same time Once the cook came with everyone seated he reviewed the orders but when he passed out the orders of sauté shrimp he passed them out evenly so we paid for 3 extra orders for the entire table. Salad dressing was to watered down Filet although cooked MR was not a prime cut and was very bland so we asked the cook to recook it with some garlic butter. Service was ok the cook was same ol same ol Not sure it's worth the money they charge for the over used place. Btw nobody spoke Japanese at this Japanese restaurant read more

NASTY rice is not fully cooked, seems like the food is rushed to cooked Tsukasa is a lot better , it's down the street .the cook offered me burnt scum from the grill and asked me did i want it for flavor because he was mad i told the person i was with the rice didn't have flavor an IT DIDNT i guess he was trying to be funny but i can be funnier learn how to cook BITCH read more

One of the worst managers! Mr. Larry Is what he said his name was. We were a party of 10 with 2 kids..8 of us who also had kids arrived on time and this manager insisted to give us a table since the whole party of 10 was not there. Keeping all this aside, his behavior while leaving was extremely rude. The cook did a great job though, food was decent. read more

I was so disappointed. I ordered a salad and instead of chicken I changed it out for shrimp. I picked it up to go, and when I got home and thee were six little shrimp in a little side container and they were , very salty and very over cooked, so much so that it was inedible and I had to throw them away. I got a full size salad and it was $30, what a waste of money. I called to complain and all the manager did was say sorry. I will never order from here again. read more

In response to the Benihana's response, apparently what service I got warrants a "great experience". Come here for the chefs. That's it.

We had a reservation for 2 at 4:30p and were seated right away with two other couples. We ordered the Chicken and Rocky's Choice, which is steak and chicken. The soup and salad starters were so good, and the shrimp sample as well! The servers were all so courteous and attentive; our drinks were refilled immediately. Our chef was so funny and entertaining. I have to remember to bring some cash on our next visit to tip him personally. The food, the service, the experience, everything was a 10/10. Unfortunately I didn't get any pictures because it was my first time ever at a place like this and I was so amazed by everything! Thank you! read more

Such a great restaurant. We were seated within a couple of minutes of our reservation. Great service and fantastic food. Perfect place for a birthday celebration. read more

This is our favorite Benihana. Adrian the server always goes above and beyond everytime we dine. Food is always spot on. The Yum-yum sauce is a hit for our family of 5! Highly recommend! read more

THE WORST hibachi experience. Our cook was obviously not trained. He did not provide the excitement we are accustomed to getting during hibachi visits. He had -0 personality. The cook even LEFT the table mid-way through cooking meat and vegetables and did not return for several minutes (never happened before) and did not provide a full entree. The experience was bizarre and disjointed and not anything I've ever experienced. It was a COMPLETE disappointment with a bill that didn't come close to the mediocre experience. I could have gotten this at the local mall for A LOT LESS. Do yourself a favor, don't waste your money here! read more

Had a great time, we did the trio (chicken/beef/shrimp) and enjoyed our experience with the chief. Only draw back was the support service for drinks, just hardly ever came by for refills or cocktails. read more

Benihana - Wheeling - At the grill - Sushi Bars Near Me - Wheeling, Illinois

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Extremely slow and underwhelming service. Shrimp was inedible because it was not cleaned of the waste sac. Everything else was tasteless.

I just visited a Benihana for the 1st time in Wheeling, IL I was excited to use my birthday voucher and a $100 Lettuce Entertain You gift certificate. I looked online and verified Bennihana's was in list of restaurants that I can use gift certificate. Our waiter & chef were great, food was ok, but when I paid a rude older Asian woman, who I was told was the manager, refused to honor my gift certificate!!!! She was very unfriendly and unhelpful. Terrible first time experience. read more

When there is an issue, you are instructed to go to their website where they supposedly "listen" but guess what? They never respond. They are just trying to get rid of you and hope you will forget about your complaint. What happened to this previously good restaurant? read more

We love this location. We come here regularly as it's the kids favorite restaurant. Service is always friendly and quick and the food is great. Both the servers and chefs are wonderful. We come out of our way to this location because of the yum yum sauce and the great staff. read more

Jena was our waitress and she was very attentive and communicative. She speaks several languages which helps! Thanks for being our waitress this evening. read more

Okay so for my for time/impression here it goes... 1-upon entry place looks nice and clean. 2- we go up to the hostess and we had a reservation, thus reservation taking needs improvements because when we got there they told us.. oh we need to clean I am sorry please wait! Huh ... what is This? To me what was the purpose of reservation? Bad bad 3- we got some sushi as appetizers which they were well presented and let me tell you, rice was talking apart, I am a sushi pro and this was a bad roll, we had to eat with forks because it was this bad. The rice wouldn't hold it together. 4- cocktails were great and consistent as we ordered more than one. 5- chef was fun and friendly as we sat in the hibachi area. 6- 6 course meal for 36.00 not bad. 7- did not make it to the ladies room so I cannot comment. 8- ice cream was not bad. 9- very spacious and atmosphere was nice. 10- cool place for family and date nights. read more

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Disappointed. Yakisoba had no flavor. Told manager and she said when only one order is placed for this entree it is only seasoned for one serving. A CHEF should know to season to give the customer a flavorful entree. Overall, the steak on the other enteees ordered was bland but the chicken entree was good. Chef had no rapport with the customer. read more

First and foremost, let me say the food was totally fine and our chef did a great job. Unfortunately, there were some other major issues here that stood out. First thing I did when I sat down was unwrapped my chopsticks and noticed a LOT of mold covering the chopsticks. Ok, no problem right? Well my mom, my brother and my girlfriend had the same issue. So we called over someone who swapped them out for us. Every pair we got after this was covered in mold. By the 4th pair, we called over the "manager" who told us this was not their fault and the fault of the supplier. Understandably so, however you should probably stop bringing them to us and throw out the whole batch! I looked around the restaurant and half the patrons were using these disgusting chopsticks yet management did nothing to stop this. I thought this was absolutely repulsive. In order to apologize this, the manager brought us a plate of tempura which definitely was not enough to make up for this occurrence in my opinion. Also, in the 90 minutes we were there, my water was NEVER refilled nor did our waiter even visit us once after taking our order. The next time we saw him was when we got our check. I walked over to where the water was and refilled my water and my families water multiple times. I have been going to this Benihana location for at least ten years but their absolute dismissal of something that I thought to be absolutely disgusting really ticked me off. I'll be taking my business to Tsukasa unless I am contacted on here and this awful dining experience is made up for. read more

My daughters have always loved the theater and fun of coming here. This time, however, was a disappointing birthday experience for my daughter and her friends. The chef did do a very nice job with the knife skills and show. My steak was tough however and my daughter didn't even finish hers (a first). It was two hours for dinner for a bunch of 10 year olds. Not cool. Then, each of the kids was supposed to have gotten the Kabuki kids mugs, I even called to confirm this, but they said no just the birthday kid. This disappointed the other kids and was different than last year when we came. read more

Benihana - Wheeling - Sushi Bars Near Me - Wheeling, Illinois

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Check your bill! The team at this place constantly try to rip you off by sliding extra charges & fees into your bill. I've experienced it 3x so far. Shame on them. read more

I dined here with my family for my sister's birthday. Will was our chef and he did an incredible job keeping everyone entertained, and he was an excellent chef. When we go here again, we will definitely request him! read more

So many sweet memories I have connected with this place. We regularly going here with the whole big family. Kids (as well as adults ) always so amazed with the Hibachi show as the food get ready. Highly recommend for any family celebrating- tasty food and great joy experience guaranteed! read more

Interesting dining experience that serves up Japanese cuisine made in front of you. Tables are usually communal but depending on how many guest you arrive with, you might be able to score your own personal table. I came here for a friends birthday and we were able to get our own personal table. The place wasn't as busy as we anticipated and the food chef came out promptly. The menu offers single plate options such as sushi but for unique dining experience order one of their several 5 or 6 course meals which include seafood, chicken, and other meat options. I tried the "Rocky's Choice" option. The six course meal included:Hibachi steak asterisk, chicken breast grilled,onion soup,fried rice, steamed onions, steamed shrimp appetizer, and a ice cream option for dessert. Heres the breakdown on the food: Steak was mediocre a bit on the chewy side but seasoned nicely. The vegetables were grilled decently and the steamed rice was appetizing. The onion soup was blend and I think it was my hunger decieving me into thinking it was at most decent. The shrimp was probably my favorite dish of all the entrees . The salad was definitely pre made and the dressing would have probably tasted better on a freshly made salad. (Theres just something about precut packaged salad that taste different from a freshly cut salad ). Overall the food preparation and presentation all added up to a cool dining experience. My friends had a great time and our chef entertained us while cooking by cracking jokes and performing little tricks. A couple who drinks ( 1 drink each) should expect to pay roughly 130 after tip. Defiantly on the pricer side, my recommendation would be to come here for the experience not the food. read more

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I have been to Benihana before the one in Schaumburg. Excellent and food was tasty. I had a birthday coupon So I decided to try the one in Wheeling carry out. Should be the same right? Wrong! I called on a Thursday night and was told it would be 1 1/2 hours. Very rude and unprofessional hardy spoke English lady was surprised when I said ok. It was 7 and I would pick up at 8:30. Not too bad. She goes really? I said yes I would pick it up then. I came exactly at 8:30 and it was ready. Same very rude lady made me wait ten minutes even though it was sitting on the counter. Don't know how long it was sitting there. The 24 oz hibachi chicken rice looked like it was leftovers from tables. The chicken hibachi dinner was very dry and old. Three very small pieces of shrimp and the side order of noodles was smaller than portion size and dry. And the broth soup was cold. NEVER again at the Wheeling location! read more

I just ordered take out from here and the lady who is probably the manager had an attitude with me when it was their fault for ruining my order. They mess up my order so often when I order take out and I never have an attitude, and I compromise. I am allergic to shrimp and they gave me two shrimp fried rices when i ordered chicken fried rice. she was very unaccommodating and made me feel like it was my fault that they got my order wrong. I appreciate the man that is at the front desk for his kindness but the other lady needs to show more compassion towards her customers. read more

This place fell off so hard the food is horrible now the service is horrible and they just don't care like they used to horrible experience chef was mad at every request And I was over charged plus the cups were all dirty they had stains on them never going back read more

Jamie is an amazing server! Me and my boyfriend dined here this evening and he was so helpful and friendly! He gave great recommendations and was on top of everything. He was super nice as well! He made this a great date night and introduced us to some new yummy food! We will definitely be back and hopefully have him as our server again!! ​ read more

The food was GRRREATTT! So don't get me wrong on that one! The reason why I give this place four stars is because the margarita wasn't big enough for the price I paid for it, 12 freaking dollars to be exact! The size wasn't the typical sized margarita, especially for 12 dollars. read more

Ever since they closed the one in downtown Chicago, my friends started coming out here for what they call a "quarterly meeting". Luckily, I had the pleasure of being invited along when I used to live here, so now whenever I get stuck in the burbs for work, we arrange a meeting! The service is always great, even if all of the tricks are predictable. I almost always get the steak and shrimp, with the chicken fried rice. Everything tastes so good (probably all the salt and fat) that I end up stuffing myself until it hurts. The dipping sauces they provide are also really good. My special advice...don't go anywhere after. You will smell like a hot garlic meat grill. Not so cute. read more

My Fiance and I went to Benihana Wheeling this evening for date night. Our server was Santana and our chef was Rick. Santana was personable and Rick was pleasant. Rick didn't have the showmanship of other chefs there, but he was very nice, very skilled and his food was excellent! I had the "Deluxe Treat" which was Filet and lobster tail. Santana wasn't the most attentive server. Couldn't find him during the majority of the meal to get a water refill. I asked for a water without ice and he seemed quite annoyed with that request. Also, while taking people's food orders Santana asked everyone if they wanted chicken fried rice with their meal and everyone said yes (thinking it was included, but it was an additional $4.20 for every meal which helped drive up the price of each check a little.) Having worked as a server for 15 years, I understand what it takes to be a good server and when servers should make sure their guests know when things are additional charges. Since he didn't deem it necessary to let people know the fried rice was an extra charge, the $8.40 came out of his tip. I typically tip at 30% based on his ability to be available during the meal we dropped the tip to 25% and then took the $8.20 from that. I know how servers work for tips. But if a server wants to offer something in additional to one's meal the server should let guests know it's not included and that it's an extra charge. read more

We had a great Thursday night experience with Jamie our server. Excellent service, timely, attentive and kind. He brought out the social child chopsticks which our kids love without asking! The food was excellent as usual. Would definitely recommend! read more

very nice. my favorite things here are fishcake and corncheese super good and also mango smoothie. and ofcourse the meats are soso good worth the price. read more

When you first enter this establishment you get hit with an distinctive smell of burning onion/garlic mixed with some spices. After about 30 seconds your senses get accustomed to the smell and you don't notice it anymore. But refrain from wearing your prorsum top coat as you will need some heavy duty dry cleaning if you don't want it to smell the next day. As you make your way to the seating hostess you immediately notice how dirty the floor is with dozens of small pieces of paper laying on the floor, I was there on a busy night but it would take no more the 2 min to clean it up. I came with a party of 7 and we were told the wait will be around 25minutes. A bit lengthy as I had an reservation, but it was a busy night so can't really blame them. While waiting we headed over to the bar area, which was also pretty busy with other people waiting. The drink menu is very lacking. There are only 3 cocktail type drinks on the menu, had all of them and none are worth the $9.75. I would especially refrain from getting the Emperor's Bellini as it's basically cheap champagne with extra alcohol, not chilled, so it tastes like crap. The main value of this place is derived from the entertainment of having the chef prepare the entire meal in front of you. The chef operating our table was new so he was not able to do all the fancy tricks that other chefs were doing, but it wasn't that bad. The food is actually pretty good, they have a pretty good variety and everyone in my group was able to chose something they liked. One of the bigger issues that this place should address is their AC/HVAC situation, the place was too cold. When the chefs are cooking at other tables they turn on the fan/vent above them which causes cold air to blow on other tables, once they turn the fan off its comfortable, but only until another tables fan is turned on. Some people by other tables were actually sitting with their coats on. The place does not support a dress code, so it was a confusing mix with majority of people dressed like they are going out to individuals rocking t-shirts and sweatpants. It's good to visit this place once in a while, but wouldn't not make it my frequent place of visit. read more

Benihana - Wheeling - Sushi Bars Near Me - Wheeling, Illinois

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Eating here is a neat experience because you get to watch your food being made and it's pretty interactive. I came with my family and while it was decent food and cool to watch, it's really more of a one and done kind of thing. We ordered a few sushi rolls and they were delicious. The fried rice, steak, and vegetables were flavorful and perfectly cooked. Our bill was $300 which I feel was pretty overpriced. read more

Benihana - Wheeling - Sushi Bars Near Me - Wheeling, Illinois