Dear Lisa, Hello! This email serves to present my recommendation for your employee J.R. to be the new store manager of Southport. I am a longtime customer of your grand operations, first beginning with the LaSalle location, now shopping between Desplaines and Wells. THE REASON for my allegiance to Bentley's is J.R. I know not his last name, but I know a beautiful human and employee when I see one. And J.R. is la crème de la crème! He represents Bentley's as though he is the owner. I watch the manner in which he interacts with customers, with dogs, and with fellow employees. He is phenomenal. It all began almost four years ago when my dear dog Gwendolyn needed four 32-ounce goat milks weekly to comply with her holistic health plan to manage cancer. J.R. worked above and beyond to ensure fulfillment of my orders. And my little Gwendolyn loved to scream at him for treats, interrupting other customers to do so; and J.R. handled this very demanding little dog with sophistication and love, all whilst properly tending to the customers who were first in queue! I had not seen J.R. in quite some time (so happy that Chetara came into our lives during J.R.'s work at your other stores). And then one day recently, it was like magic! He had returned and remembered everything about my Gwendolyn. Sadly she had gone to heaven in April, and he replied, "I am so sorry. She was the bossiest dog in River North." Oh! How he made me so happy to reminisce of my girl. And of course, I am now the mother to Gwendolyn's clone. Her name is Claudette, and when J.R. met her last week, he exclaimed, "Woa! Did you hire Dr. Frankenstein to make this happen?" It was hysterical. Attached is a picture from last night, of J.R. treating my Claudette. I understand that he applied for the managerial position at Southport, and the decision has yet to be made. In my opinion, there is no decision but yes. He is the best fit for the job. I shall leave a Yelp and Google review with this information as well. Thank you so much for sharing J.R. with your customers. Rest assured, my Claudette and I shall adventure to Southport if J.R. receives this well earned promotion. Oh so gratefully, Nicole Marie Story read more

Bentley's Pet Stuff - Pet Stores Near Me - Chicago, Illinois

Bentleys is a great local store for your pet that features healthy and organic snacks and food for your pet. A great selection of toys, snacks, food, and accessories you can get. The staff are very friendly and they carry local Chicago products so you can support local small businesses. A great place to go with your dog they will have a great time sniffing around the store. read more

My pup and I love coming to Bentleys and the poodle girl working the register for Halloween was the right choice.Robin is awesome and I was surprised my dog just ran right up to her even with the mask on .we will be coming back every year to see what you guys have next. read more

I got my cat the Hunt and Snack Mat which is an interactive eating game/toy which he LOVES-it is the shape of a fish with different obstacles for him to slide his food or snacks-since he likes using his paws a lot-it has been a huge bundle of FUN for him! Thanks Bentley's for having awesome holiday gifts for cats and dogs! FYI-Check out the classy holiday dog treats that are incredibly festive and reasonably priced too! read more

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I'm really bummed out. I love Bentleys but today I went to go take my dog in to pick out a birthday treat. We went 45 minutes before the store closed and the employees had already locked the doors and were just sitting inside. They looked at us and still refused to let us in even though the sign on the door clearly says open until 7. I don't think this is a reflection on the business moreso on the employees working there. read more

This shop is very nice. The staff is very attentive and helpful. My dog ate his harness so I needed a new one. They did not have the particular brand I was looking for but they were patient helping my pup try out the harness they thought might work. Though we bought nothing pup Mickie was offered several kinds of treats. read more

Nice pet store that has a lot of quality stuff for your pet. They are more on the healthier side of pet food so I like to get my cat goodies from here. Staff is helpful and always willing to give good recommendations. I just joined the rewards program as I will probably come here more. read more

Super friendly and nice associates! They have a wonderful selection of food- and carry hard to find brands like Weruva! (It's like human grade consumption-hormone free-chicken/grass fed kobe beef-types of dog food.) Weruva is pricier than online but not that ridiculous. They have a great selection of dog toys and items but not much for tiny dogs. read more

Great selection. Super helpful and knowledge staff who were honest with me when I picked up something my puppy didn't need. Will be back!

These girls are everything you need for you dog! We adopted a dog 6 months ago and it's been a challenging transition, but at Bentley's pet stuff they have been incredibly helpful with food and training recommendations. Most recently, my dog ate something from the street and I was super scared that he was going to get sick or even worse... I went to the store and told Danae what happened and literally the best! She calmed me down, explained that dogs are normally resilient and gave me great tips for how to handle the situation. Truly amazing service!! read more

Not allot of treat options or leashes and collars but the people are super helpful and food options abound! Really like this place. Wish they had MORE because I would happily buy MORE! read more

This cute little pet shop is my FAVORITE of all the Bentley's pet stuff not only because of the convenient location but because the staff members here are extremely friendly and eager to help. Marty always remembers my name and she is a very good conversationalist who makes my visits here a real treat. Last month this location had customer appreciation week so there were goody grab bags for cats and dogs and FREE 2lb bags of ORIJEN brand dog food for all the customers to help themselves to. My cat's favorite wet foods were also half off and both my pets are large giant breeds so all these savings and free samples truly helped me keep my two pets happy and well fed. Every time I come to this location there are either treats on sale and or plenty of high grade samples available to take home to my pets. Marty has a very helpful, upbeat attitude and all the staff here seems to genuinely enjoy greeting everyone's pets as they come through the door. There are many items here that my Schaumburg location doesn't carry so I'm so happy that this particular location is so well stocked with my cat's most favorite brands. This store is cleanly, cheerful and threw the best customer appreciation party of all the locations I've visited. Old town just has that super friendly neighborhood vibe I crave and I try and find excuses to visit this particular Bentley's often. If you love top quality organic pet food and creative treats and toys for your beloved fur babies you will definitely value Bentley's pet stuff! This particular location in Old town will always be my favorite and the neighborhood vibe here is cozy and inviting. read more

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Eva, the stores manager, is so generous and kind. She instantly helped me look for things and put them by the counter for me when I told her i wasn't feeling well. She has made all my pets very happy today. I hope to see her again when I stop in. She is so kind! I'm grateful for kind people like her!! read more

I have a love-hate relationship with this place. Probably the best place to get toys for your dog, but I had a bad experience one time that makes me very wary of buying anything here. Look I know that smaller stores probably need to price things a bit higher, but I would expect friendly customer service to go along with it. I bought a harness for our dog, and it didn't fit right when I took it home. Within 20 minutes of buying it, I took it back and the owner said he normally doesn't take returns because I had initially tried it on in the store as well. Well thats true. I did put it on the store and I thought it fit. But look I took it home, tried to walk the dog about 4 steps and it wasn't working right. You can't tell how its going to work in the "real world" in your store. the bigger stores, Petco and Petsmart, would return it in a heartbeat. I know its tougher for smaller stores, but being rude about returns on a $10 harness is a good way to lose a customer. To his "credit," the owner did return the harness but he made me feel about it. not a good way to convince me to shop with you. read more

Pet Stuff. Not the most creative name for a pet store I've ever seen, but it's probably just right for this tiny little place because the store felt completely BS-free on my visit tonight. Straight forward, no frills, no fluff pet stuff for Chicago pooches, and that's it! They carry the coats, hoodies, and sweaters, poo bags, beds, toys, treats and food that people actually buy. It's very efficient and basic-needs focused. No overly expensive brand-name sweaters, no bejeweling, no unhealthy foods, just quality at reasonable prices. The staff was nice and they say they deliver. Perfectly useful pet store in the Chicago near north area. Only three stars because I do enjoy a slightly larger selection in a bit more stylized place. But, this works too. read more

Great store, great stuff. Apparently their new hours are not posted correctly on Yelp. They close at 6 PM on Sundays however apparently it's really 5:55 PM. Bummer. read more

Great little pet store that always has everything I could need. They sell the healthier pet food options and you won't find the generic name brands here. I personally buy Fromm for my dog and love it! They have a rewards program and you get $20 for every $200 you spend. They also have free delivery for purchases over $20, which is nice for big bags of food. They majority of the store is geared for dogs/ dog owners, followed by cat supplies. read more

Love this place. They carry my big bags of dog food to the car, deliver if I want them to and also have a great great rewards program (which you need to keep NO paper-trail of, they handle the whole thing). Additionally, they send out great email rewards for additional savings. I also really appreciate their customer service. I had an issue with the manufacturer's dog food and my store took care of the whole thing. Locally owned, customer centric and super kind people. 5 STARS. read more

Live downtown? Have a pet? Don't have a car? Then this is the place for you!! FREE same day delivery...how fabulous is that?? No more lugging heavy boxes of cat litter, or huge bags of dog food from the store. Pretty good selection of healthy brands, and decent prices. Can't beat it! read more

Although she's small, Greta the dachshund can tear a toy apart in a day. I actually have this theory that toys just disintegrate in her presence. Anyway, I went into Pet Stuff for some more utilitarian items and decided to check out their toys as long as I was there. They didn't have a great selection of heavy duty toys, although they do have the usual ropes and kongs. The staff member was really helpful and friendly. I'd recommend this place if you're in the area and don't have a toy-destructor on your hands. read more

Amidst all this craziness, needed to get my dog some food. Stopped in, very happy to see it was open, and was helped by Ash. Super sweet and very knowledgeable and gave my pittie a treat. Great customer service and she was a joy to speak with. Will be back again! read more

I like supporting small businesses especially one in my backyard. But I'm still on the fence on this one but will give it my benefit of the doubt. Plus: - Carries hard to find pet food for my diabetic cat - Friendly and helpful service - Convenient location Hmmm: - Prices are higher - Bought Yeowww catnip nanners for Junior. They're the best kitty crack you can buy and last for months. Both lasted only a week. It's probably because they're sold out in the open instead of stored in a jar to keep their freshness. So I don't know about this place just yet. I'm still a fan of Pet Supplies Plus so the prices would have to come down for me to become a regular here read more

Everyone that works here is very knowledgeable and makes great recommendations on food, treats, toys, etc. Their frozen bones are my dog's absolutely favorite. It's pretty pricey, but it's conveniently located for me, which is why I go as much as I do. You're definitely paying for service and individual attention, but if you have the money to spend, this place is great. They also have tons of organic food and snacks, which is really important to some. read more

Great selection of products. Super expensive. I went here today with my pup and was perusing the dog shampoo selection. I asked the store employee which shampoo she thought was higher quality and she would recommend to which she replied "oh, I have no clue, I just started working here." Wow....definitely makes me not want to go back there read more

Pet stuff is great for the convenience factor. I live 1 block from this place so its great when I am walking my dog to stop in there. I never buy anything but small toys, treats and bones for my dog though. The place is just too pricey and since I am not into that organic dog food thing I just go for the small stuff to keep my dog happy. They have a great selection of meaty dog bones that he goes crazy for. Plus I love places that let me walk in with my gigantic 150lb dog and let him pick out some treats to bring home. read more

I love stopping by here on my way home from work. Extra star for convenience and friendliness...although the staff has a tendency to hover, as if they suspect you will pocket something (who, ME?!?). They have a Pet Stuff punch card, giving you incentive to buy more (who really needs that tho? NOT ME!). read more

Great prices, Great location! I work right across the street, and love the fact that I can stop here and grab whatever I need. I saw these collars I absolutely adored (red w/ houndstooth ribbon) and I never looked at the price thinking they were too expensive. When I finally figured I would splurge on my kitties, they were $8.00! But they looked so expensive - I bought a bunch of different colors! I strongly recommend their cat-nip toys and their prices on Nature's Miracle. The only thing that startled me is that not a single dog toy there was squeak-less. We have an office dog who shredded her monkey. I ran across the street to get her another stuffed animal, and they all had some sort of obnoxious noise - not suitable for an office. I bought another monkey and had to punction the squeaker so it didn't make noise. BUT - This one has held up for almost a year now! read more

I was expecting the prices to be ridiculously high because of the smallish size and the location, but instead they were quite reasonable, about what you'd expect to pay anywhere. There's a good selection of toys and collars and such. They don't sell pets, just stuff for pets. read more

Close & convenient pet store...I'm sold. Jason was very helpful in choosing the correct food type and brand best suited to my doggy's needs. Toys, food, and everything else you need to make your animal feel loved. read more

Great store and staff!! Always have a wide variety of brands and so helpful having down the street from the vet.

For being so small, this place somehow always has what we need! The staff is very well informed and it is such a nice change from the huge chain stores that we used to shop at. The hours are great and so is the location. We have a very large and clumsy dog, but the staff is kind when we come in with him. He loves going into places and we always pick up the things that he knocks down with his tail, so I hate leaving him home when we stop by the store. They never make us feel bad for bringing our clutz in and always have a treat for him. read more

Just located to Lakeview with my golden retriever and Bentley's is near-by so thought I would go in. There was one in my prior area which closed. Disappointed that the person behind the counter wasn't very friendly and my dog didn't even get a treat from her from behind the counter. Selection is good for treats but customer service could use some improvement. She didn't even emerge from behind the counter to suggest any good treats. Will probably be back since it is close-by but, again, customer service was lousy. My experience in dog boutiques is an outgoing and enthusiastic employee who loves interacting with the dogs. read more

I totally agree with Kathy K.: "boutique quality pet store with mass merchandiser-like pricing." I make 2-3 trips to Petco a year for my giant 30 lb. bags of Science Diet dog food. But this is a great place for in-between stops to pick up the other essentials--natural treats, biodegradable bags on board, etc. It's not huge but the selection of those is more than adequate and better than what you find at the grocery store. And the staff is SO nice and friendly! read more

Love this neighborhood place! Great variety of food and the staff is always courteous and helpful, and greets you with a kind hello. When I first switched my pets to grain free food, they went out of their way to explain the different items to me. Highly recommend. read more

So we have been going here for a few months now to purchase our "hard to find" dog food for our persnickety Bernese Mountain Dog puppy. We have been afraid to even change "Bowie"s food for fear it may upset her or her stomach! and with Pet Stuff being right down the street from us you can imagine we were jumping for joy that we didn't need to drive to the ends of the earth to locate her special food. So they are very accommodating, we give them a call when we are running low, they place a special order for it and call us in about a week when it's in to pick it up. Very simple. They also have a key fob punch card, so you are rewarded when you spend so much $$$ - pay backs in the end--gotta love that! And if you ask for something and they happen to not have it in stock or are out of it, they offer to order it for you. Everyone in the store is very helpful and friendly. I knocked one star off for some of the prices. Some are reasonable and some are a bit high. Common brands like IAMS are cheaper at local grocery stores. Stop by this place for the specialty brands. They also have a selection of holistic and organic products. YAY! all in all - a happy pet owner shops here! read more

I love this place! I picked up some basic supplies here for a new pup, including food bowls and a matching collar/leash from their huge selection (so many cute designs, it was hard to choose). Everything is very affordable. The only thing they couldn't do for me was engrave a name tag, but the cashier said that they'll do it at their other store at 509 N LaSalle. Plus they gave me a coupon for 15% off my next purchase - sweeet! Location-wise, you can't miss this place on the corner of Wells and Division. read more

I walked in here on an impulse yesterday. They carry a really good selection of high quality food for pets, and the prices are not outrageous. So, a boutique quality pet store with mass merchandiser-like pricing, plus a really friendly staff. They had a lot of really cute collars on their sale rack that were too big for my dog, but I still found a leather collar in their regular racks for only $6.99. They also carry a product called Comfort Zone which is calming spray for dogs. It seem to work pretty well, not after the first application, but after about a day of use. If Pet Stuff opened a location close to me (near UIC), I would be a frequent customer. read more

Watson loves each and every item from this store. He may love his toy fox a bit too much.. The dehydrated food has been a great addition to his puppy diet as a mix in. Recommended by my dog trainer. read more

Employees are super nice and the selection is the best I've seen! Grocery stores don't carry the brands they do!

Great staff. Bought organic 15lb puppy dog food. Expensive, but they have the five star brands I wanted. Friendly staff. They have delivery for items over $30 if you live within their boundaries. read more