I was outside waiting for someone from Benz Pool Biz to come out for our appointment. This guy, Mel, was cleaning the pool next door, his truck saying pool tenders. I told him I was waiting for Benz Pool Biz, and he said Benz pools sent me. He charged us 2200 dollars, but originally, he said 800 over the phone and didn't tell us that the price would have been different until he finished. He didn't mention a thing. This company just farms people out. read more

Ben has serviced our spa for about a year. He does a wonderful job! He is always prompt, follows directions well, and gives great advice. It was a HUGE relief to find Ben! He's truly wonderful and it takes a large amout of pressure off us not to have to worry about our spa. I'd recommend him with 10 stars if I could! read more

Ben does a fantastic job keeping our pool clean. He is knowledgeable, reliable and an excellent communicator. I appreciate that he does all the work himself and if we're not home, he always sends a text/pic to let us know status of our pool. read more

We inherited a "homemade" pool system and Ben was our savior. He is professional, honest and took excellent care of the pool. He is truly a master chemist. When he was taking care of our pool our kids swim instructor (who takes lots of underwater photos) commented how it was the clearest pool she has taught in and many guests ask if its saltwater. We would have remained his loyal customers and are very sad that he moved out of our area. He's fantastic. We can't recommend him highly enough. read more

Trying to get someone out to look at my pond pumps has been very challenging. I called Ben and he came over that day! Great guy and repairs are going to happen this week. read more

Ben is a true professiona! He has been maintaining our hot tub for about a year. Ben is always willing to go the extra mile if we need something. Not only is he great at what he does, he is extremely reliable and kind. Trust Ben to provide you with superb service. He is the best! read more

Ben Aguirre, founder of Benz Pool Biz, has taken pool service, an industry comprised mostly of one-man operations, and turned it into a thriving, full-service enterprise. His branding is brilliant with a fleet of aqua-blue, classic Chevy pickup trucks. You've seen them all over S. OC. His technical know-how is first rate; I understand he continually updates his knowledge by attending industry seminars and certification courses to stay ahead of the curve. He's been servicing my pools (in two different homes) since back when Benz Pool Biz consisted of...Ben. Most amazing is that he still manages to run a personalized service even though he's grown to fleet strength. His commitment to service is obvious in that he actually has a customer service department. He genuinely cares. He's not the cheapest, and he's not the most expensive; he's simply the best in the biz. Trust your pool to Ben. read more

Not super stoked. Heard about the place through a friend/ needed an estimate on getting hot tub up and running at our new place. Appointment was made, no one showed up, and then no one answered when I called. Totally wanted to spend my money on getting it going. My bf and I agreed it would be our present to eachother. No integrity noticed. I made time to be here when they arrived/ they didn't show and didn't call. Very bad first impression. read more

Ben was able to provide a quote through email. Ben appeared stern in sticking with his yearlong weekly $90 service. Was looking forward to working with him; however, he stopped responding to me when I follow up questions and asked him if he could provide a bi-weekly/monthly pool service. Maybe I asked too many questions regarding services, but it would have been nice to receive a response considering this is the first time I own a pool. read more

Received immediate service when I called. Ben was very knowledgeable and deligent - over the holiday weekend he continued working on my pool to assure my problem was resolved as quickly as possible. read more

I have been with Benz for about a year and recently they changed my regular pool person to another man that doesn't speak English. I believe his name was Marcos. His job was getting worse and worse each week and then I caught him urinating in my bushes. My children alerted me to it and I asked him to leave. I called their main office number and was put on hold for 10 minutes. I hung up and called back later and spoke with a female. I cannot remember her name, but she was very rude. I spoke with the owner and he told me that I must been hallucinating and that me and my children absolutely did not see this man urinating in our bushes. I told him to cancel my service and that I would be expecting a refund for the month. He did not refund me and that is the main reason for this post. I am having money issues with my cancer treatments and for a company to allow this type of employee and dishonest business tactics is deplorable. DO NOT USE BENZ POOL SERVICE!! read more

Ben was great. He responded immediately to all questions and quickly came back with a quote. I did not go with him as he was more then I could afford but I am sure he does an amazing job...... read more

We have been with Benz Pool Biz for over 8 months and every month we receive a bill there is a additional charge for one thing or another...........Our pool is new and it seems as though they find something to charge us for. I am not talking about $50 either, more like hundreds even over a thousand! I have owned many pools in my time and never have I been nickel and dimed like this!! I say, Benz Pool Biz go jump in a pool!! read more

I have been having a problem with my pool chemistry for about a year. my pool had algae and couldn't keep the pH in order. I had the same Pool Guy for several years and seemed he just couldn't remedy the problem. I let him go and hired someone else, it seemed things got worse. Being totally frustrated one day I saw Ben's service truck down the street from my house at the neighbors. Shortly after I asked my neighbor about his new Pool Guy and he couldn't have been happier to tell me all the good things that Ben had done for him. I immediately called Ben, he came over the next day. Ben is one of the nicest most knowledgeable guys I've met in the business. I immediately hired him and within weeks my pool was crystal clear and I couldn't be happier. I highly recommend Ben. read more

I own a pool cover and fencing company. I have had nothing but great experiences with Benz pool biz. I highly recommend them to everyone.He answers his phone. He is responsive. Very professional. He knows his stuff. Thanks Benz pool biz for making us look good! read more

Ben has serviced our pool for about 5 years. He always does a great job and is very professional. He has also done several repairs for us including installing a new heater. The job was done quickly and very professionally at a reasonable price. I would recommend Benz service to anyone who is looking for a reliable full service pool service. read more

Great company I have known this company for many years. I recommend this company to anyone that needs service.

Awesome service, and it was amazing to see his company grow over the years he worked on the pools in our area. Loved seeing and hearing the classic trucks driving around Newport Beach. Ben's company treats pools like he treats his trucks, with extremely high standards and attention to detail. I've never had a problem with responsiveness read more

I've known Ben for over 20 years---his work on our pool, especially trouble shooting water chemistry and equipment issues was extremely dependable and always right on the mark. I think he understands pools are big investments, important to a property's value and for an owner's quality of living. If you just want just a cheap "rub and scrub" guy, Ben is not your man. read more

Ben'z maintained my pool for 10 years.The service was not in any way exceptional, and there was continually something that need repair, and they were never shy about overcharging me for these "needed repairs" without much in the way of explanation.One might ask , why didn't I change pool service? A good question, basically I tolerated his non exceptional service as I had better things to do. 5 months ago , I had my pool completely replastered with a black quartz plaster finish.Immediately the pool had major calcium problems which denegrated the black finish.Ben'z explanation was " there was a water problem".This is precisely what Ben'z was being paid to monitor.I received zero communication in any form from Ben'z that there was a "water problem" until the calcium build up had destroyed the black finish .Ben'z then suggested an "acid wash" which he said would remove the majority of the staining caused by the calcium build up.I discovered right after the "acid wash" that the acid had completely removed the smooth layer of black plaster, which he did not inform me would happen.As is typical of Ben'z complete operation he blamed everyone but himself.He even had the balls to say many people like the pool with the quartz exposed !......not what I paid $6000 for.He came up with every excuse possible to the point of insulting my wife and I.The plaster company , Jeff Kerber Plaster( whom I cannot recommend highly enough!) has agreed graciously to completely replaster the pool at no cost .The plaster company had merely requested that Ben'z restart the pool and stabilize the water, which if they had done correctly the first time there would be nothing to discuss.I then received a letter from Ben'z resigning to service the pool because my expectations were to high.Several pool builders have reviewed the situation and they disagree and believe Ben'z is responsible.Ben'z is dishonest, incompetent, unethical and will never admit their mistakes.I wouldn't hire them to clean my toilets nor should anyone else. read more

Great company, great customer service! They have been our pool company for the last 5 years and we love them. When a problem occurs they jump on it so we don't have to worry about it. Well run, great folks in the field and the office. read more