Ken is extremely rude and treats you as if you are supposed to know everything already…read more I came all the way from stockton for 60K service because of the good reviews and he forced me to get a rental car even though i offered to wait in town while working from coffee shop. He claimed work will take more than a day. Upon drop off he did not warn me that i would need to pick up by 5 pm and return rental at that time also. He called me at 3:40 pm and i called him back once i could at 4 pm and he pretty much raised his voice at me to return the car asap as another client is waiting for it first thing in the morning. Like what do you expect me to do??? you did not even warn me i would bleed to return the car same day: i thought it was a 24hr thing . just awful very rude guy, thins he knows it all and treats you poorly if you are a woman.

Hello... First of all, I have always gone to the Acura Dealership to have all my services done on…read moremy 2003 Acura TL s. I never could find an independent Auto Repair shop which I felt comfortable with. But because of the escalating repair costs at the Dealership, I researched Precision Auto Repair and its knowledge specifically with Honda and Acura Vehicles on Yelp. I spoke to Keven over the phone, and after conferring my concerns and the necessity for a number of issues to bring my vehicle up to service, Keven stated he would write up and estimate and send it via email. Later on in the day, I received a detailed report via email of all the issues that needed to be addressed. These coincided with most of the issues on my list with a few added. Pictures and estimated costs were included with this report. After going over the repairs with Kevin, I brought in my vehicle the next day. After several days, all the work was completed, and the price was very reasonable. I found their work to be extremely thorough, and I will for sure be using Precision Repair for all my future Acura needs in the future. Thanks, Kevin, for your knowledge and Professionalism!!!

I need to replace the starter of my car, Danny was helping me. He's extremely friendly,…read moreprofessional, and efficient. Also he's charging me at a very reasonable price. I recommend anyone to come here for auto repairs.

Shoutout to Tommy and Luis for taking great care of my car. Tommy especially went above and…read morebeyond--he gave me a clear rundown of what was wrong, walked me into the shop to physically show me the issues, and broke down the pricing by the book with no pressure or sketchy upsells. Communication was excellent the entire time. I told him I'd been anxious driving because of strange noises, and when I got the car back, those noises were completely gone. The turnaround was also impressive--everything was done in under 3 hours. What I really appreciated was the honesty. Tommy let me know what needed to be fixed now and what could wait, and told me to call him when I'm ready so he can order the parts. No fear tactics, no rushing--just straight-up professionalism. Definitely recommend this shop if you want quality work, transparency, and peace of mind.

I live in Pleasanton, the Tri-Valley. I had SOF as my Customer Service and repair person. I have a…read more2020 Toyota Avalon hybrid. I had an a accident that caused my driver's side rear wheel to be slanted and made for rough riding. Sof and his technician diagnosed the issue, ordered parts, straightened the wheel. and performed an alignment. My steering wheel was also slanted, but it was straight when the repair was done. The accident also caused a few of my car's high tech sensors not to work. Sof was able to have all sensors work again. Sof was easy to work with, reliable, on time, and repaired much more then the slanted wheel that was the reason for my visit. Sof stayed with the original estimate even though he did a little extra work at no further cost. My steering wheel is back in place, I have a comfortable ride, all sensors work, and when I take my hands off the steering wheel the care stays in a straight line. I really appreciate Sof's easy manner and going a few extra steps that I didn't expect. I wholeheartedly recommend Tri-Valley Automotive.

Dan is a great dude. I had my minimal and neglected Mazda 3…read moreserviced there. It is so convenient and such quality service that I decided to get everything else that is needed done as well.

We have had our cars serviced and fixed at Pleasanton Auto for years. Jim is the best. He is very…read morehonest and professional and gets the job done. You can always count on him and his staff for help. I would never take my cars to anyone else.

Jimmy, the owner is a great guy. He's extremely honest! I read the previous reviews and have a hard…read moretime believing the bad ones. The bad reviewers are the ones that sound dishonest to me. Jimmy is a straight up, no nonsense type of guy. Maybe they didn't like that, I find it refreshing personally. I've been using Jimmy's shop for about 5 years now with all four of my vehicles. Jimmy has always been straight up and honest in my opinion. He tells me what the car needs now, what can wait but to keep an eye on it. I've been through a lot of mechanics because of trustworthiness and Jimmy's a keeper! I've never had a reason not to trust him!!!

The owner is very honest and sincere. I came here after getting an estimate from the dealership for…read morean AC repair. After reviewing the dealer's list of recommended repairs, he explained that several of the items were unnecessary and only fixed what was actually needed. The AC was repaired perfectly for about half the price quoted by the dealer. As an added bonus, he even cleaned my headlights at no extra charge. It's refreshing to find a mechanic who values honesty and fair pricing. This will definitely be my go-to shop for all of my cars going forward.

I don't enjoy leaving negative reviews, especially since I'd previously brought my 1999 Honda…read moreAccord here for an oil change without any issues. Jose was friendly and professional throughout the process. Unfortunately, the quality of the actual repair work was extremely disappointing and left me with the impression that the technicians lacked the experience needed for this job. I brought my car in to have all four door lock actuators replaced--a very common failure on older Hondas. I supplied four brand-new replacement actuators that I had already verified were the correct parts and functioning properly. Because I was replacing all four at once, I was offered about a 25% discount on labor. I dropped the car off first thing in the morning. About three hours later, while I was at work nearly 30 miles away, I received a call saying the parts I provided were incorrect and didn't fit. They told me they had left the door panels off so they could show me. I rushed back to the shop, only to discover there was nothing wrong with the parts at all. It took me only a quick look to confirm they were correct, and I plugged one of the new actuators in myself to demonstrate that it worked. Looking back, this should have been my first sign to take the car elsewhere, but I assumed it was simply an honest mistake. Later that day I received another call. I was told the rear actuators had been replaced successfully, but that both front door latch assemblies had supposedly "failed" and now needed to be replaced. This immediately raised red flags because there was absolutely nothing wrong with either front door before I brought the car in. The only issue was the faulty power lock actuators. When I picked up the car, the front doors were actually in worse condition than when I dropped it off: * The driver's inside door handle no longer worked, forcing me to roll down the window and open the door from the outside. * The front passenger door would only open if I manually held the lock pin up while pulling the handle. * I was still charged the quoted $550 (after the labor discount). Once I got home, I found even more problems. One of the front door panels had a tear in the upholstery, there were black grease smudges on the fabric and window, and the window no longer rolled up smoothly, likely because the door panel hadn't been reinstalled correctly. At this point, I no longer believed the diagnosis that both door latch assemblies had somehow failed at the exact same time they were replacing the actuators. It seemed far more likely that the door mechanisms had been reassembled incorrectly and the shop blamed the issue on "broken parts" instead of acknowledging a mistake. The next day I contacted Jay at S&R Motors in Hayward. He and his master technician inspected the car and called me later that day with the actual diagnosis. There was nothing wrong with either door latch assembly. They found that components from the latch mechanism had been removed and left loose inside the door. They retrieved the missing pieces, correctly reassembled both doors, and fixed the problems. When I picked the car up the next day, everything worked exactly as it should. Both front doors opened and closed normally, the inside handles worked properly, the door panels were correctly installed, and the window rolled up and down smoothly again. The outcome speaks for itself. The "failed" door latch assemblies that I was told needed replacement never needed to be replaced at all. The issues were caused during the repair and were resolved simply by properly reassembling the doors. I'm extremely disappointed with how this repair was handled and with what I believe was a misrepresentation of the actual problem. While Jose was courteous and helpful, my experience with the shop's technicians left me with very little confidence in their workmanship. I won't be returning for future service, and I would encourage anyone considering mechanical work beyond basic maintenance to carefully evaluate whether this shop has the experience required for the job.

Got my car patched up by Alan on a 1 day turn around. Guy seems very straight up, charged me a…read morenominal amount, told me my car sucked and he wasn't responsible for other stuff -- basically it sounds like he deals with a lot of crappy customers -- hoping he is the guy for my car in the East Bay moving forward. So far so good: 10/10 recommend

A great friend suggested this place to me. I normally do dealership service but she said to try out…read morethis place. I came in early and Alan took the key and phone number. He said he will try to get it done by 1 but definitely before 5. I told him the service warning that shows up on my dashboard and he said no worries. He will check and let me know if there are additional work. Called about 3 hours later saying the car is done! No upsell, no long winded explanation. Just told me one concern that should be addressed on the next service time and that's it. Price is much more reasonable than dealership. Just be warned, there is no place to wait. I ended up walking to Panera to wait for my car. If you have someone who can pick you up and drive you back that's better. There is also Johnny's donut a little bit down the road or Taco Bell across the street. Glad to have found a reasonably priced , honest mechanic around here. I'll be back for sure. I was told that he's pretty busy and can't guarantee your calls will be picked up. So I didn't even try to make an appointment . I just drove my car there and hoped for the best.

My car is making a knocking sound on the left side under the fender. I took it to Pleasanton Auto…read moreTech and have them diagnose it. They are very responsive and did the diagnosis with out any charge!! Even showed the area under the car which they believe could be the cause and suggested the replacement to fix it and provided a detailed diagnosis. I will be definitely returning back for regular oils changes in future.

Honest ED! I took in…read moremy truck and Ed was not only reasonable in pricing, he made me feel comfortable with getting the work done. And he DID try to sell me things I did not need. He was even supper respectful of me time. He told me it was going to be 2 days and he was finished in a day and a few hours. I could NOT be happier with the work I WILL be going back.

I called the entire Bay Area for some shop to remove and install new bushings for my set of control…read morearms (upper and lower). I live in Oakland. You'd think a city of that size would have one shop that has a press and could do this service. Nope, zilch, nada. Useless Oakland. But after countless calls, I finally found two shops. One all the way in San Jose, and this one, Ashton Auto Service. Run by the amazing Steve. He said bring them on. I took my Toyota OEM upper and lower control arms along with a set of 8 Toyota OEM bushings (super expensive). The old weathered old bushings were taken out and the new ones installed the same day. Yup, just like that. Now I have control arms that's going to outlast my 2003 Tundra, lol. I'm so appreciative that this service was available. Steve and crew are super friendly. The shop is spanking clean. The price was discussed and agreed upon before service and solidly priced. I couldn't be happier. I highly recommend Ashton Auto Service. Easily 5 out of 5 STARS!!!!!!

I can't thank them enough. Very helpful, and honest. It's nice to have a good mechanic I can trust…read more They have a future customer. Thanks Guys.