I wanted to thank Berge Toyota Parts employee, Joe Ramirez for "above and beyond" help last week. My 2023 Limited RAV4 Hybrid lost a small part in a horrendous wind and rain storm while traveling out of Arizona. Luckily Berge had the part in stock. Joe Ramirez was so helpful and even put the part on my vehicle. I was planning on having to wait while the part was ordered. I'm a very happy customer of Berge Toyota, Before, with the purchase of my RAV4, and Now with the help of happy and helpful employee, Joe Ramirez in the Parts Department. Karen Pullen Apache Junction read more

Great experience buying a truck. I'd like to thank Nate, and manager James for a low stress, transparent experience. My circumstances were a little unusual, and we came up with a good solution to buy a truck. Thanks to Nate & James for a great experience! read more

Got an oil change scheduled? Make sure you cancel all other plans you had for the day because you'll be here for hours. Was also told I needed a new tire so came back the next day, sat for 2.5 hours before I was told they ordered the wrong tire and now will be waiting longer and will miss the movie I already bought tickets for. I will never bring my car here for service again. read more

I would give 0 stars if I could. I contacted an Internet sale specialist (Reilly) for a vehicle in transit, they gave me an offer, I got a local offer which is 10k lower than their offer, Berge Toyota said they will match the local offer I got (and beat it) once I send them a picture of the other offer I received locally. I sent that picture then they said they want a formal local offer in writing "as some dealers quote you something using the smart tool but once you get there numbers will be different". I then contacted them by phone and they confirmed they will match my offer (knowing the numbers) if provided in writing. Sent my formal local offer to them and they refused to match it saying "the white color is rare" ($475 difference in MSRP) and their final offer was 5K higher. They knew their car color before, yet they played this game. What an unprofessional way to deal with customers. read more

Great service, no pressure. David Kim was very knowledgeable about the car and provided relevant information when I requested. Samantha kept in touch with updates on the vehicle status. Overall great experience in purchasing a new Toyota Crown! read more

Awesome experience w/ Berge Toyota. I had been searching for a specific 2022 Tundra for a few months, calling every dealer in the valley, all of them telling me good luck on finding that. Finally my last call was to Berge & they happened to have one in the system, drove down to see the paperwork on it & it was exactly what I was looking for, reserved the truck & in just under 2 months the truck was built & delivered. Last but not least after the truck arrived September 3rd., Berge put their finishing touches on the truck, w/ their convenience package & the wheel/tire/lift & lvl package with my choice of wheels. Took a little longer to receive my truck after delivery but at no fault of Berge, simply due to the wheels I selected being very hard to find & 1 getting damaged in shipment, luckily the shop was able to locate another wheel right away & get it shipped 2 day express. One things for sure it was well worth the wait & everyone I worked w/ at Berge was great, they couldn't have done a better job through the whole process from start to finish. Definitely thanks again to Richard & Jeff read more

Berge Toyota - 2022 Tundra TRD OFF-ROAD 4x4 Premium Package - Car Dealers Near Me - Mesa, Arizona

My husband & I worked with Ricardo to buy a new car this week. The entire process was smooth and efficient. We were in and out in about 2 hours, including test drive & signing the papers. The finance department was easy to work with and accommodated our requests. I'm back 2 days later with my son to see about getting him his first car-- used of course!! read more

I came to Berge to look at one of 3 cars I was considering online. Quincy quickly and kindly greeted me and introduced me to the entire customer team I would be working with. The warm welcome from the team was sincerely the most impressive 1st impression I've ever experienced at a dealership, Although I had plans to see 2 more vehicles at other places, I decided to buy my 2025 Prius because of Tyler Massey, their Toyota product specialist. He was genuine and caring and he reminded me of how customer experience used to be. The price was right, but most importantly, I honestly bought my Prius at Berge because of their people and culture. Returning for any reason will be a pleasure! Also, an extra shout out to Christopher who went above and beyond to make sure I had the right financing and extended warranty to meet our family's needs! Genuinely and sincerely the Top Customer Service experience "I've Felt" in years. It was simply genuine. Our family would happily be in any marketing or commercial Berge Toyota ever needs! Our friends and family would understand why when they saw and felt the difference too. Amazing!! read more

Please ask if there's an additional mark up on top of sales window sticker price before you go inside, because they are going to come back with a fictitious story of how they made a mistake marking the price of the vehicle after we drove it, I did not get any breakdown price on the car, they just kindly direct me to a more convenience vehicle of their preference. The SAD part is the story of how proud they are of the way this company's ethic towards customers . Really? I feel sorry for the sales guy who spent 3 hours helping us to select a vehicle and trying to find out price of 3 unmark ( no price on window) that where in the lot, we just could not get a strait answer. Forget that I was there for a specific vehicle appointment that for the sales guy and I surprise, we found out it sold a night before, bad luck or very sneaky? read more

I bought a 2024 Tundra Limited TRD at Berge Toyota this week. Berge Toyota was fair, fast and thorough every step of the way. They made the process extremely easy and pain free. Jeff, the finance manager, was a straight shooter and walked me through all of my finance options. I'll definitely be going back to Berge Toyota. read more

Berge Toyota - Car Dealers Near Me - Mesa, Arizona

Run, do not walk- away from this service department. My Tacoma was due for a 30k mile service and coincidentally I got a voice message from Berge offering 50% an oil change. I called back to inquire what their best pricing would be for the 30k mile service. After being on hold a long time the employee got back to me and said it would be $878 (WITHOUT the oil change). I was stunned and ask her to repeat it. She said the same thing. I then called around and got a quote from Camelback Toyota for $395. That still seemed insane for an oil change and "inspecting" (aka looking at) a bunch of items. (they also are supposed to lubricate some Shaft and some other minor stuff) I remembered a locally owned garage in Mesa and brought my truck in to them for the service. They did everything on the Toyota list AND did a transmission fluid flush. All that for $190. You read that right. I'm not naming the independent garage because I don't want to seem like I'm a shill for them. Truly my intention is to advocate for customers so they can at least shop around. If you're paying for your service, as opposed to a warranty- shop around. I could have wasted $688 more by having the service at Berge. No disrespect, but those "free" donuts and coffee you get in the waiting room actually cost you a fortune. For the record the independent shop has zero donuts or coffee- but with the $688 I saved I think I can buy some for a few years. For the record- I don't begrudge any business from making a profit. I get it- you need to pay your employees, keep the lights on, etc. but to gouge customers and overcharge by $688 is just shameful. Do better.‍ read more

Needed routine maintenance on my 2017 Prius that was bought from superstition toyota on Dec 2022. Had issues scheduling with them over at superstition so I took a chance and got an appointment in a timely manner over here at BERGE! Honestly, I've worked at dealers and I know how some can be fishy, this Toyota was extremely friendly, prompt, and helpful. when I arrived, I got there a bit early and was greeted by a few of their employees in the service area. Shortly after Jeremy, one of their service advisors came to get me and ring me up for service! He explained everything in detail and gave me a great run down of what I should expect, and a total of my service. One and a half hours later and I was able to come back and pick my car up! Had my evaluation of my vehicle explained to me, again in detail by Jeremy, and was out the door! I really appreciate Jeremy and his coworkers assisting me, and going forward I will be repeatedly returning to this toyota at Riverview and nowhere else for maintenance, and will be sending my sister and her Prius here as well! I would recommend everyone come here! Thank you to Jeremy & BERGE TOYOTA! read more

Great experience with Jonathan Chiazza. He's very efficient and aims to please. This is third time we have had the pleasure working with Jonathan. read more

I had been researching and looking at 4Runners, Land Cruisers, and trucks for a few months. I stopped into Berge Toyota and saw a fully loaded Land Cruiser, while many dealers had bare bones base models. This Land Cruiser checked all the boxes and then some. They worked with me and I drove away happy and smiling. I think this is the 5th vehicle from them. :) read more

My skid plate came out and was dragging under my Buick on the freeway where I was getting off the freeway. I was so fortunate that there was a dealership right there for me to turn into. Berge Toyota's service man, Jeremy came out, greeted me and completely took care of me. The mechanics took the skid plate cover off so I was able to drive home per my request. I later find that it's a piece that my vehicle didn't necessarily need. I cannot express enough how grateful and blessed I felt with Jeremy's service. I highly recommend this dealership. Fortunately my daughter has a Toyota so I imagine we will be returning. Thank you Jeremy! read more

About a month ago, I was on the 60 going around 75mph when the hood on my car unlatched, flew up and completely shattered my windshield. Thankfully I was okay, my car on the other hand, not so much. At this point after the insurance totaled the car out, I'm left with no car to drive and I *stupidly* didn't have GAP.. As a single mom of two not having a car was almost impossible. I knew quite a few people that have had amazing experiences here, I came in pretty discouraged but hopeful that we could make something work! A HUGE THANK YOU to Richard Chavez and Vinny Mirando. I cannot express enough how incredibly kind and motivated these two are! They truly made it their mission to get me into a safe and reliable car, they stayed within my budget and they got me into the exact car that I was looking for. Richard also connected me with a wonderful insurance agent that was also able to get me an amazing quote. Everything fell into place so perfectly and I am beyond grateful for everything they were able to do for me and for my daughters. If you are in a tough situation and need some help, go to Richard and Vinny! You won't regret it. read more

By far this has been the best experience buying a car. Josh was an amazing sales associate who was patient and explained the car in and out. Chris (Management) and Christopher (Finance) also did an amazing job. So easy. Almost an Amazon experience. Quick, easy. Stress less. I would highly recommend them to anyone I know. In fact, two of my co workers bought cars here and had the same experience. By far, the best dealership experience. If I could give more than 5 stars I would. Thank you. read more

Berge Toyota - Car Dealers Near Me - Mesa, Arizona

Brought my Tundra in for 2 recalls and was treated wonderfully. My service writer Dakota was professional and very accommodating. I was provided a shuttle to work and he even mentioned that if they weren't able to complete the service the same day that they would provide me with a rental ( It was completed, no rental needed). This experience was so refreshing because the previous week, I had an appointment at a different dealership, which was a disaster. I highly recommend Berge Toyota! read more

My wife and I went to Berge Toyota today looking for a Corolla. We were greeted by David and he was very friendly and knowledgeable, answering any and all of our questions.The sales staff including Bob and Jeff were also great.David was there for us every step of the way from beginning to end. This was the best car buying experience I ever had. Everyone was fantatstic! I highly recommend Berge Toyota. We were happy with the dealership and our brand new car!! read more

Purchased a 2024 GR Supra. All the team at Berge was very communicative and professional throughout the transaction. Jonathan Chiazza was a good sales director to deal with. read more

Berge Toyota - Car Dealers Near Me - Mesa, Arizona

The purchase was painless. However, my salesperson did not do her job and everything became a NIGHTMARE!!! Either she didn't know or she lied to me about their tinting abilities. First of all, she got the tint strength all wrong. I asked for Limo on the back three and it was 35%. So, to fix this they doubled the tint. This would normally work, but the installer DID NOT CLEAN THE SURFACE prior to the 2nd layer. Now MY BACK WINDOW IS BLURRY!!! There are a multitude of other things that she got wrong or plain out DID NOT DISCLOSE as a reality. MAKE SURE THAT YOUR SALESPERSON IS EXPERIENCED AND DON'T GET YOUR WINDOWS TINTED HERE!!! read more

I came in 7/20/23 for an oil change. The oil change is $100 which includes a car wash, topping off of all fluids, and a "FULL INSPECTION" of the vehicle to see what is needed for future maintenance. A week and one day later on 7/28/23 my car was sounding strange when I went to turn it on, I went to a local auto zone and was shown very obvious corrosion on my negative battery terminal. If I am paying dealership prices for a "FULL INSPECTION" I would expect that this battery corrosion would have been spotted and mentioned to me considering the fact the battery is right there when you pop the hood for the oil change. I also included photos of my very misspelled name which I spelled out very clearly on the phone, and the technician recommendations which include NOTHING about my battery. This is amateur service for dealership prices. read more

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i had 2 great experiences with berge ! jeff has helped me twice and is nothing but kind and generous! drew also helped me by keeping me updated and making the process easy ! im very grateful to the both of them! read more

I didn't end up buying a car, but it didn't feel like i was in a dealership. After checking out my trade they gave me my keys back immediately. They gave me numbers, I explained the number I needed to be at. They said honestly this is the lowest we can go. It was refreshing, honest, upfront. Will definitely be back when I can make the numbers work. read more

Great customer service, our salesman David Kim was extremely personable and professional

No updates on service. Hours long wait for service. No loaner vehicle. 4 Hours for brake and rotor check, no replacement. Grease stains on interior of vehicle. Description of experience below. I have had several different service reps help me. The service reps are generally helpful. Today at 930am I took my 4Runner in for service. I needed my brakes and rotors checked. I was told that it would take several hours and I would receive text updates. I did not hear anything until after I reached out to my service rep at 1pm. My vehicle was ready for pick up at 130pm. I picked up the vehicle and left. Around 230pm, I noticed these stains in vehicle. The mechanics accessed the interior of my vehicle and left stains on the vehicle. I called the service department for advice on grease removal. The hung up on me. Take your vehicle elsewhere. read more

Berge Toyota - Grease stain on interior roof - Car Dealers Near Me - Mesa, Arizona

After scrolling and reading for 10-15 minutes, it looks like most of the negative reviews are about the service department. I've never had an issue with service. In fact, I just bought my second vehicle in three years from Berge! 2021 Rav4 and now a 2023 Tacoma is on the way. Tons of love to their sales team and finance guys. If you're upset about their add-ons, just negotiate lol. It's a car dealership and you have all the power to walk away. Tony C. is the man and I'd recommend asking for him as soon as you walk in. read more

Everything went well!!! I can not say enough good things about this dealership as a whole, including my salesman Enrique!!!! Outstanding service before, during and after the sale!!! I'm truly impressed!!!! read more

The time had come for me to purchase a new car and I was honestly DREADING it. I've had horrible experiences in the past with other pushy dealerships and was feeling anxious making another attempt to purchase. When I arrived at Berge Toyota I was greeted by Product Specialist, Patrick Skora. Patrick was very patient and did not pressure me into looking at other vehicles I had no interest in (unlike other dealerships in the past). I told him what I wanted and he did a great job explaining the specs of the vehicle and explaining the buying process (it had been awhile since my last vehicle purchase). Patrick's customer service during the entire process was 10/10. Once I was ready to see the numbers and sign the dotted line, Finance Manager, Vincent Mirando, was also very patient going through the process and explaining the necessary documents. Director Jonathan Chiazza also assisted with any questions I had during my time there. I never felt pressured during this whole process, which was what made this experience the best I've had in awhile. I am very happy with my purchase. Thank you to Patrick, Vincent and Jonathan for making the car buying experience a good one. I will definitely be recommending Berge Toyota to my friends. read more

This is the second vehicle I've purchased from the Berge group. And the second time I have been quite satisfied with the quality of service. They really do know how to treat their customers fairly and with great respect, they do not take advantage, and as much as I can the right path for success with your purchase, highly recommend going to Berge Toyota. read more

Xavier Pena is my go to guy! Very thorough and kind. Hes helped me every time the last few months from new tires to oil changes Ive been very happy. His kindness has turned my experience around. Even with conflict, hes broke a sweat and exhausted every single option he has and i am extremely grateful for that. This is now my go to Toyota! Thank you Xavier!!! read more

wonderful experience!! Alex and will were so helpful and transparent. Chris was also very helpful and went the extra mile to get the payments exactly where I needed them. . best experience ever buying a car read more

Came in to order parts for my 96 4Runner, the gentleman behind the counter was very nice and laid back. To my surprise they had all 5 or 6 different parts I needed and for very reasonable prices. I'll definitely be coming back for more parts. Just wish you could order online and do will-call read more

A fantastic experience at Berge!!! From start to finish, the experience was painless,, expedited, and fully supported with a great staff. Felt totally respected. We bought a brand new Corolla today, and left feeling we got a very good deal, and made some new friends. My next Toyota will be purchased at Berge Toyota. From the start, Robert was professional and non-pressuring. Followed up with videos on the special features of the car after we left. Very very happy! read more

#GirlPower Whit, Lolo and Natasha! These three ladies made a car buying experience so much more pleasant. I initially contacted them via American Express car purchase program. Whitney contacted me right away and after agreed on the pricing, I decided to come by for a test drive. Whitney just moved to a sales associate from a customer care and she was pleasant to be around. She had support from Lorenza and she processes my paperwork efficiently. When I walked in to the finance office, Natasha too processed the remaining paperwork very fast. I went another dealership earlier and felt overwhelmed by very pushy and assertive staff there but these three ladies here changed a prospect towards a dealership. These ladies made a car buying experience so much more pleasant. It's been a month since I purchased my car there and I am loving it very much thanks to three ladies working there. read more

The service department - Just be aware if you need warrantee work done, they will put you last in line and it may take days for a simple job. They can't bilk you out of as much money if It's under warrantee... read more

I can't say enough positive things about this dealership, from the sales and finance staff to the service staff. We've purchased multiple vehicles from Berge's Riverview Toyota and have always been treated fairly & with respect. The experience continues to our service experiences. Jeremy Salveson, Assistant Service Manager, is an absolute pleasure to deal with and it is obvious he genuinely cares he about us and our vehicles. He is intelligent & personable, and he keeps us informed as to the status of our vehicles as they are being serviced. Toyota should be very proud to have Jeremy representing their brand. read more

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Just bought a new Tundra from Berge. Great experience all the way around! Special thanks to Noe, my salesperson, Randy, from financing, and Oscar as well for coordinating everything. Very happy! Would highly recommend this dealership! read more

Berge Toyota - Happy with our new Tundra! Thanks Berge Toyota! - Car Dealers Near Me - Mesa, Arizona

I went to this dealership for Warranty service on my 2020 Tacoma while it was still under warranty regarding a vibration that was coming from the rear of the cabin. They did not fix initially. I took it in a second time and they found out that one of the clips holding the roof up was broken and fixed it. However, the truck still had a vibration noise when driving from the same area. I took it back and they told me there was nothing they could do to fix it. I am at a loss as to how a company is okay letting a customer drive a $40,000 plus vehicle around wit a vibration because they couldn't be trouble to look at it and fix it. Not only that, but they kept my truck for almost 2 days just to tell me they wouldn't fix it. It seems like adding a little but of sound dampening above the ceiling panel could have easily solved this. read more

Well, I sat on this for a day to make sure I didn't overreact, but after reflection I have decided to say my peace. The service department at Berge Toyota is another example of why consumers HATE to take their vehicles back to the dealer for any service - rampant dishonesty and terrible experience. A little background - I have a 2021 Tacoma, I have owned since it rolled off the lot in January of 2021 (different dealership), and have taken meticulous care of it it utilizing the Toyota Care included service every 5k miles. This was my 3rd (and last) experience at Berge with the same service advisor, Wes E. To be clear, I only began using this dealership due to its proximity to my work and ability to drop it off during the day and not be too inconvenienced. During my last visit (25k miles), Wes presented me with the Toyota Care PLUS maintenance extension at a really solid discount, that would extend my expiring coverage to 30k - 45k miles, INCLUDING the 2 major services at 30k & 45k. In fact, the brochure he used to sell it to me showed those 2 services @ about $300 each (plus the 2 oil changes in between the majors), so the extension at $399 made sense at the time. I bought in before the deadline of 31k miles, and took my truck in for its service yesterday. Within an hour of dropping it off, I received the "video walk-around" inspection of my truck from the service tech, showing it up on the lift with the wheels off for rotation, brakes, video of the undercarriage, the usual. Tech goes on and on about how great of shape my truck is in, tires are like brand new, brakes are like brand new, super clean, etc. - but I HAVE to get my fluids flushed for brakes and coolant, because the fluid is "really dirty". Want to guess what the cost is? Pretty much exactly what the cost of the service was supposed to be if I didn't buy the Toyota Care PLUS; approx. $300. I immediately pulled out the only information I had on the program, wondering if I had missed an exclusion - nope. Says it covers the 2 major services, no asterisks, exclusions, or anything of the sort. I immediately called my service advisor Wes, who I'm sure could sense my frustration so basically didn't bother to call me back or really send me any explanation other than "we could talk about it when I picked the truck up". Fast forward to an hour later and I am there and no explanation, no apology, in fact he wouldn't even make eye contact with me, nor even acknowledge my displeasure. I asked him to show me on the brochure where it said those things were not covered, he obviously could not. I asked about getting a refund for the extension because in my mind it was worthless - he said the additional cost was the cabin air filter (a $12 item) and the labor to install (a 30 second job), but the fluids would not be covered. I am free to contact Toyota Financial and ask for a refund, but only after I paid for the $200+ service on the spot. I'm not going to be out of pocket $600 while I wait for TFS to send me a check which would have been pro-rated anyways. This folks, is a total scam. I asked to speak with the Service Manager, who Wes went to get but didn't have the sack to come out and face me personally and talk through it. In fact, when he came back he basically handed me the receipt for a signature and said he'd have someone get my truck and that was the end of the discussion. I got into my truck and there was the engine air filter sitting there on the front seat because my truck has the TRD perm filter - so they didn't even do that part of the "major service". I will NEVER take my truck back to Berge for a service (or for anything) and in addition to this I will tell everyone I can about the experience, including here and google reviews. I am extremely disappointed in my experience, most specifically Wes E. who as a younger "assistant manager" has some growing up and developing to do, and unfortunately a place like that isn't going to give him that. He will never learn conflict resolution, how to handle a customer, etc. The leadership of Berge should be ashamed of how they treat their customers, and realize its situations like this that lead people to refer to them as "stealerships". Here is a picture of the Toyota Care PLUS brochure as well as their joke of a mission statement right in the service department - they failed on all counts yesterday, and probably will do the same to someone else today. read more

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