Ok let me tell you my experience with this people. I came here to buy a new car with my nephew and they made soo many promises that they could not deliver and wasted my time. I told them on sunday 3/22 that I would only do a deal if they can insure me that they would get my nephew car and mine together if not I dont want nothing (since the cars were in other dealerships) Bob the GM said thats fine since they could insure me that they could get my nephew car but mine they would tell me Monday for sure if not they would give me my down payment (6,000) back and when Chris the finance got us I told him what Bob said. Chris said well if Bob said that then thats ok. So we paid and everything then Bob said he would get on it tomorrow morning(monday) and keep me updated. When tomorrow came not even my sale lady msg me. I had to msg her to know the updated and when I just told her to cancel everything since I was wasting alot of time with them.Bob finally called me to give me a update at 4pm Monday. What Bob was telling me were excuses that the person that did the trading wasnt there and blah blah blah but that they would still work on it to get me the car I want. At that point I was tired of it all and told him if there was anything we are getting for waiting? and all he said was what do you mean?? So I told him I want him to just cancel everything and want my money back he started to guilt trip me by telling me my nephew gonna be sad and this and that I just told him my nephew was ok with it that I just want my money back and he finally said ok. So I just waited for the next day to go over there. On Tuesday the 24 they called me at 11am that they secure the car I wanted when I already told them that I want them to cancel everything the day before and he try make me feel bad for my nephew and I reminded him again that me and my nephew agree if we both dont get the cars we want, we dont want it and that we already wasted to much time with them and all I want now is the money back at that point he laugh and said I dont know about that and hang up. I left work early and drove over there and when I got there I ask for him by name and he did not have the balls so go talk to me. He send me the finance guy who did the paper work on sunday to talk to me and I explain everything to him and reminded him what Bob said then they send Chris Lopez that was more respectful he just went right to it which I felt better. He said that because they have to retract the contract but they will take 300 off the 6k which i was never told by bob or anything but I was done with this already i rather lose 300 then the rest. Chris said he would have the check ready by the next day( Wednesday).. when Wednesday came my nephew went to get the check and they said the main boss wasnt there to sign the check another excuse to dont give me my money. Chris then ask that tomorrow forsure the check will be ready and that if I want it deliver at my house or I could go get it so I said I want it deliver which he said he will deliver it the next day( Thursday) when Thursday came i decided to wait to see if Chris keeps his word and turn out no one deliver it or any update. So I decided to give them one last chance I txt Chris at 5am and he finally txt me at 11am that the check was ready right when I said ill start processing legal action. This is the worst dealership dont come here. I will be reporting this to the BBB as well as sending a letter to the state attorney General. This dealership are scammers and just try to push for your money when you tell them you dont want it. hopefully this dont happen to anyone else. read more

I highly recommend this place to everyone that's looking a new and pre-own car, I recently bought a car for river-view but it wasn't really easy, because I'm a first time buyer. These guys went all out! But I mean they bent forward and backwards to get me a great deal. Since I'm a first time buyer every dealer wasn't really trying to help they would just offer cars I wasn't looking for or they simply say, "we can't offer you anything unless you have a co-signer or a really large down payment, but I recommend you to get a pre-own to start off". One thing too they still wanted a large down payment so I gave up for a while searching for a cars, then I decided to go to a Toyota dealer which they offered me a great deal and they gave the car the paperwork they took my down payment, and I even got insurance for the car. Pretty much I thought the car was mine but 2 days later they called me to return the car, I was like what? I thought It was mine, the financial lady just "well unless you someone to cosign then it's yours, else we need you to bring back the car", so I did and I was really bummed out, so again I gave up for a while searching. One day I was searching again and bumped into the dealers website and no bull, I just wanted to know the price of a pretty own, because I decided to take the other dealers ships advise. The young lady Lorenza kept calling to make an appointment to talk about the offers and deal so one day I woke up had plenty of time and no encouragement to go but I said "what the heck what can I lose, so I called her and said I was on my way, and we previously discuss about a pre own car I like 'Corolla S' 2014. So I told her my story what happened on my experience at a different toyota dealer ship and she said, "well lets first get you approved to know what can we offer you", which I though that was a great idea better then promising me I was approved, so I was introduced to the sales man Tony who was going to take care of me,he is a really great guy, funny, very cool guy always checking up on me and letting me know what was going on. He helped me and guiding me in everything, then lucky me two of the financial Managers that were there, they went all out and out their way to make it happened, not only did I get great deal but I ended up getting a brand New 2017 Toyota Corolla. I'm really happy with my car and the deal. I thank this guys soo much for everything they did. It took a lot but they manage to earn my business. Definitely I will keep coming here and keep recording everyone I know to these guys. Take my word this place is a 10 out of 10. read more

DO NOT BUY A USED CAR FROM THIS DEALERSHIP. I previously wrote a five star review for this dealership, because they were so nice and caring for me when I was buying this car for my boyfriend. why wouldn't they be? They're getting loads of money from me! all they care about is that check, they'll tell you to your face that you are family and whatever happens to the car, if anything, they will fix it because they truly care about their customers. That's a fat lie. They offered to drive my car back to my house for me the day I bought it, which has never happened to me before, I thought that was really nice of them. The stupid idiot who was driving it back to my house SMASHED the gas pedal and flew by my mom and I on the freeway going about 80-90 mph. Um, I just bought this car and you're driving it like it's yours, not okay. So, the car is in my driveway and my boyfriend and I take it around the block and we come back to find two giant oil puddles in the driveway. We call the dealership the next day and explain the issue and they tell us to bring it in, we bring it in and they're like, "okay, we'll fix it. so sorry". Two days go by, they're like, "Hey, car is all finished up, come grab it" My boyfriend and I drive over and everything looks great. NOPE. My boyfriend is driving it down the street and the check engine light comes on. So, keeping in mind my boyfriend is VERY into cars and knows just about everything there is to know. So, he tells the service department what may be causing this issue. They say, "oh okay! we're looking into it. don't worry! we're here to help" So, about three days go by and we get the car back, everything seems to look good and it drives perfect. FINALLY! Just to make sure everything checks out we take it to a very reputable shop to have it looked at. The shop has it for the day and calls us back and says, "Hey, so your engine is blown". ARE YOU ACTUALLY KIDDING ME. We have had this car for a WEEK and two days and have probably driven is a whopping 4 hours, the rest of the time it's been in the stupid dealership's service department. So, my boyfriend is driving the car to the dealership from the shop we took it to and THE MOTOR BLOWS AND THE CAR SHUTS OFF ON THE MAIN ROAD AND HE ALMOST GETS HIT BY ANOTHER CAR AND LOSES HIS LIFE. ALL BECAUSE THIS STUPID DEALERSHIP SOLD US A CAR WITH A BLOWN FUCKING MOTOR. AND THEY ARE NOW TRYING TO BLAME US AND SAY IT IS OUR FAULT IT BLEW. DO NOT SUPPORT THIS SHADY BUSINESS. read more

What a MISERABLE EXPERIENCE!!!!!!!!!!! 1) Paul the sales person uses a different last name vs. his actual (so what's up with that?). 2) Test drive - was only allowed to drive about 4 miles, which is really lame. 3) Nine and a half hours to reach a mediocre deal, really mediocre deal :( 4) After sale really pushed to make sure I have him 'full points' on the survey, actually tried to read it to me there so I couldn't give him anything other than full points. 5) Took more than 4 weeks to get registration/license; I left two VM's, one with Paul and one with their 'registration person' - NEVER received a call back. 6) Emailed and called Paul two other times about questions on the seating comfort, head rests (2018 Camry headrests suck by the way) NEVER got a response. However, 7 weeks after I had purchased my care, this guy leaves me a voice mail saying "Hi, It's Paul, just wanted to check and make sure everything is fine with the new Camry you bought 3 days ago"...gimme a break.... 7) I agreed to financing, although I wanted to pay in cash, in order to save $400 buck...what a waste of time. Finance guy 'forgot' to put my apt number in the loan app so I never got my bill. Called them twice and they finally told me to come into the dealership to pay the bill, but when I got there they told me I could only pay the monthly, not the full balance. So I called Toyota Financial (they were nice) and had them fax me the statement at Riverview. That took about an hour...and you gotta love this, I was told I couldn't wait in the office, I had to sit outside. They screwed up, I had to wait outside. 8) Pay the full amount that night. Call to confirm and am told there is a balance of $58 for interest. I protest that stating that I was told no interest if paid before first due date. They disagreed...fine. But since the finance guy Travis didn't include my apt, the interest on the loan is now twice what it would have been if I rec'd the bill on time and paid then. Also, when I did pay it off, the Toyota Financial Services person didn't give me the correct payoff amount. So the moral of the story is: Riverview Toyota's customer service is lousy...I mean REALLY LOUSY. If you are thinking about a Toyota (this is my third) make sure you go to Superstition Springs...Buying a new car is supposed to be a happy time...Paul and Travis totally ruined it for me.... read more

I spent a good month and half of stress and anxiety trying to work with dealerships all over the area who would question my intelligence, overly complicate deals in hopes of me not catching where they were scamming me out of money, and become upset with me wanting to call my dad and brother to help me review the numbers and the deals. As a young woman going into all of these dealerships alone, I was treated sub-human, dumb, and many of them tried pressuring me into making deals that I didn't want to make (as in faking that the car I wanted was about to be sold by moving it in the showroom and saying "you need to hurry up" - that car is still for sale today as I'm writing this). I was referred to Berge Toyota by a friend and I will literally never go anywhere else for as long as I live in Arizona. I spoke originally with Chris Lopez and Nate Dunlap, but worked directly with Haylee Fisher, James Haas, and Chris Chavez. Everyone worked as a team and collaborated to make sure I got the best deal possible. They truly put my situation and my needs first above all. At one point I even asked THEM, "are you sure you want to do this?" because I had never seen a better deal and was shocked at what they were able to do for me. At Berge Toyota, they put the customer first and that was very evident from the start of me working with them. They value honesty and fairness and I was treated truly like family by Haylee, James, and Chris. There were no "gotchas" in the numbers, no scams, and everything was very simple and straightforward. The appraisal they gave me on my Subaru that I traded in was $5,000 more than other dealership offers. I walked out of Berge Toyota not having to put any additional cash down on a car AND getting the maintenance and warranty package included in my extremely low monthly price on a used Nissan Altima. Not only was the deal great, but the car is in great condition and it was very clear that they only take in cars that are worth it for other customers to buy. I cannot recommend Berge Toyota enough and I can guarantee that ANY staff member you work with at Berge Toyota will adhere to the standards of respect, honesty, and care that Haylee, James, and Chris gave me. The process was easy and painless and I walked out with tears of joy rather than tears of frustration and anger. I cannot thank them enough for what they have done for me. read more

AGAIN, WHAT A FANTASTIC EXPERIENCE 11/8/2021 Again & Again (4 times now) Berge's Riverview Toyota has come through for my family! TRAVIS WOODARD who is the Finance Manager for Berge's Riverview Toyota has done it again. I have actually bought now my last Four automobiles from Riverview Toyota, and the experience is always such a pleasure. This purchase was actually even easier and better than the last, as I went in to do my maintenance on my 2021Venza Hybrid at Berge's Riverview Toyota as I have such trust in their Maintenance Department, and my advisor (Brian) was able without me knowing contacted Travis (Finance Manager) who immediately came to me and wondered if I had ever considered the 2021 RAV 4 Hybrid (SUV)? As my experience with Travis has been so easy and pleasurable for the last 3 automobiles I purchased with him, I said if he can make the new purchase affordable for my family I would consider purchasing the new 2021 RAV 4 Hybrid and trading in the 2021 Venza. WOW, he was right! Travis assisted by his expert team Drew Costa, another fantastic salesperson working directly with Travis, walked me through the new 2021 RAV 4 Hybrid, including the difference in financing options, and because I drive so many miles for my job, the change actually made so much sense. I have never met a person like Travis, as everything he does is so understanding and caring with everyone he meets! He exudes such trust that you feel like you have known him for years, and he follows through with everything he says he will make happen, which is something I have never experienced in any other purchase. My family knows that if Travis suggests that the car needs to be repaired or if there is a new car that fits our needs better than what we have now, we trust him that he is there to protect our family throughout all experiences of owning or in this case buying an automobile. There is no one else but Travis Woodard that I would trust with my family in all experiences in owning, maintaining, and purchasing an automobile, and Berge's Riverview Toyota's Team of Experts including Ricardo Moreno to do everything they can to give you the same feeling! Needless to say, I will be purchasing and maintaining all my automobiles with Travis at Berge's Riverview Toyota in Mesa. Gary Cassel read more

Buyer Beware!! I usually don't post reviews online. I know everyone has there own opinion of how good or bad a place can be. I felt if I could save at least one person, the nightmare I went through with Riverview Toyota, It would be worth it. I received a quote from Chris Lopez, the internet manager. I also received a quote from other dealerships that were within a few dollars a month from each other. I ended up leasing a 2015 Highlander from Riverview. Everything about the deal was fine until I got into finance. We told Travis Woodward, the finance manager we don't want anything added. He said that's fine and proceeded to tell me how important the survey I am about to receive is to the dealer. When I signed the contract, he explained it's all electronic now. It get's uploaded directly to Toyota. I signed everything on a little screen. The last thing he showed me was my lease payment. It was exactly what Chris Lopez and I agreed to. When I finished signing, I asked him for copies. Travis said, It's all uploaded to Toyota. I didn't think much of it and figured I could just get it off the Toyota website. When I received my Toyota statement 3 weeks later, the payment was $60 higher per month. I called Chris and Travis immediately, they both said oh no, I don't know what happened. Travis added on gap insurance and a tire and wheel protection package at over $1600. Travis told me I could cancel it and I would only get funded to the end of my lease. I told them this was a scam and I want my contract rewritten. Travis said Rich, the General Manager refused to rewrite the contract. They also stop returning phone calls as others on Yelp have said. I have worked and purchased many vehicles from Brent Berge's dealerships over the years. They are always top notch dealerships. Never, did I expect this kind of treatment with a Berge owned dealership. They also have an F Better Business Bureau rating. Once you purchase a vehicle from Riverview Toyota, they truly do not care about you anymore. If you still chose to purchase a vehicle from Riverview Toyota, you better make certain that you get a copy of the contract and make sure you read everything over. This has been my worst experience with a dealership ever, and It could have been an easy fix. Good Luck! read more

Title: Exceptional Car Buying Experience at Berge Toyota I recently had the pleasure of purchasing a new car from Berge Toyota, and I cannot express how impressed I am with the outstanding service I received from Alex Thames, Vinne Mirando, and the entire Berge team. This review is a testament to their commitment to customer satisfaction and excellence. On a Saturday afternoon, my son and I set out to explore new cars. Prior to our visit to Berge Toyota, we stopped by the dealership next door, and to say the experience was underwhelming would be an understatement. We were met with indifference when we mentioned we were not making an immediate purchase. Fortunately, we decided to stroll over to Berge Toyota, where everything changed. Alex welcomed us with a warm and genuine smile and immediately showed a keen interest in understanding our needs. After providing him with some information, he presented us with a variety of options, including a new vehicle I hadn't even heard of. The test drive was a breeze, with no pressure or expectations. Once back home, I conducted thorough research and continued our conversation with Alex through text messages. This two-way communication was incredibly valuable in helping me make an informed decision. Meanwhile, I also visited another dealership where I was met with unfulfilled promises and a lack of responsiveness, which only reinforced my positive impression of Berge Toyota. By Tuesday, we had sealed the deal, and I'm eagerly awaiting my new car's arrival in the coming days. Alex, Vinne, and the entire team at Berge Toyota were patient, accommodating, and attentive throughout the process. I cannot thank them enough for their exceptional service. Not only do I highly recommend Berge Toyota for anyone in the market for a new car, but I also want to emphasize that Toyota's reputation for reliability is complemented by the outstanding service provided by this dealership. My experience at Berge Toyota far surpassed my encounters with other dealerships, and I have no doubt that I made the right choice. Thank you, Berge Toyota, for making this car buying experience seamless, enjoyable, and successful. I look forward to many happy miles in my new car. read more

7-11-2014 THE "ACE" SALES TEAM, THE GM, THE FINANCE MANAGER AND THE CUSTOMER SERVICE LAISON....... GET NO STARS ON THIS SCAM pulled on April 24, 2014. I can't believe other customers are using my adjectives to describe the TEAM and the EXPERIENCE, i.e.; Bully, FRAUD, Complaint filed with the Attorney General's office.., etc. You get the jest - my financial rape took only 4 hours. I did file with the BBB, Attorney General's office, Consumer Protection office and Channel 3 to give a full account. Describing experiences like .... the changes "somebody" made on my credit app. I disclosed to the sales%#!& that I pay $1020 in rent (provided proof) and $400 is on the copy of the app I picked up a week later. I had to know WHY I got 10 denial letters in the mail, yet Toyota Financial believes I can make this payment. Then there is the carbon paper used to get more than 1 document signed at a time, I was spared the boring job of going over the finance details' THAT IS WHAT MIKE, the Finance Manager said to me! haveI never authorized the sales price, trade-in value given, 2 extended warranties sold to me that I knew NOTHING about, at $3000, interest rate at 15%, all closing finance documents were not even given to me to review - I found them in the glove box!!! There was no Buyers Guide or Car Fax given (prior ownership was a RENTAL friggin' AGENCY)!! How do you spell L A W S U I T? What I am really trying to say is PLEASE, DON'T SIGN-UP FOR THIS EXPERIENCE! I've had the pleasure of purchasing 2 new Toyota's at other dealerships, prior to this. This has made me physically ill. I am losing this car and for the first time in my 58 year life, I have no transportation. After losing my home, having IRA funds stolen, foreclosed rentals, going through a divorce, and moving to AZ alone, I never could have written the screen play for this act. I was fortunate to have owned a car --- I've had to sleep in it. Today, for the first time, I fear the future. THANKS ALL TO DARRIN DELFELDER"S TEAM, MY FAITH IN PEOPLE IS TRULY SHAKEN. What is even more amazing is I just read reviews just like mine and these people at Riverview ARE STILL IN BUSINESS???? Spread the word - this we can control. Paulette ~ read more

I bought a '22 Toyota Tundra and had it customized at the dealership (wheels/tires, lift, clear front end bra, bed cover, etc.). Needless to say, I loved the truck. About 3 months ago, I was driving home on the freeway and the truck locked up on me. I was able to make it home and then to the dealership. As luck would have it, it was a Friday and I already had an appointment set up for that Saturday to get the trucks second oil change. Yes, second..it only had 13,000 miles. Turns out, the Tundra was part of the massive recall from Toyota and the engine needed to be replaced. Josh in the service department was great, I was given a rental vehicle and was updated often. The parts were on backorder and the truck had been at the dealership for 3+ months. I was paying for a truck that I wasn't able to drive. Honestly, I didn't want it anymore. I felt that this problem was always going to be attached to the truck, even if fixed. This past Sunday, I went down there and told them how I felt and wanted to know what my options were. I had no problems with Toyota or buying their products again. The first to greet me was Scot P., the salesman and I explained my situation. He then brought me to Patrick, the manager and reiterated my feelings. The first thing he asked was, "How can we make you happy?" Long story short, they put me in a 2024 Tundra, with all the accessories I had on the last truck, they gave me a better interest rate, which was already good and even lowered my payment a little. No hassle, no fuss, no excuses...nothing. It took a huge weight off my chest, because I didn't think it would go as easy as it did. Thank you Scot P., Patrick and Chris C. for everything, truly a class act organization! I will continue to do business with Berge Toyota and recommend them to anyone in the market for a new vehicle. Respectfully, Joe D. read more

I cannot say enough great things about the entire service team. From start to finish, Angela, Josh, and Jeremy provided a level of customer service that truly exceeded all expectations. Angela, the Service Director, runs an exceptional department. Her professionalism, leadership, and genuine care for customers are evident in every interaction. She made me feel valued and ensured that my concerns were taken seriously from the very beginning. Josh, my Service Advisor, was outstanding throughout the entire process. He kept me informed every step of the way, answered all of my questions, and went above and beyond to make sure I understood exactly what was happening with my vehicle. His communication and dedication to customer satisfaction are second to none. A special thank you goes to Jeremy, the Master Technician, whose expertise and attention to detail were incredibly impressive. He created a detailed video inspection of my Prius, clearly explaining what was wrong, what needed attention, and why. Seeing the issues firsthand gave me complete confidence in the diagnosis and recommendations. His knowledge, transparency, and professionalism are exactly what every customer hopes for when bringing their vehicle in for service. What impressed me most was how this entire team worked together. They didn't just take care of my car they took care of me. They were honest, compassionate, professional, and genuinely committed to providing the best possible experience. In a world where exceptional customer service can be hard to find, this team sets the standard. If you're looking for a service department you can trust, look no further. Angela, Josh, Jeremy, and the entire team have earned a customer for life. Thank you all for going above and beyond and turning what could have been a stressful situation into an outstanding experience. read more

I just would like to thank not only Brent Berge's Riverview Toyota for their excellent service in helping us make our own very first purchase of a new car, but also to Jonathan and Christopher Chavez in financing. We had previously gotten a lease on a 2017 Yaris IA back in 2017, as my used infiniti was already giving us issues and with the desert heat and a car not turning on, being stranded wasn't an option. We unfortunately didn't have enough for a purchase at the time, so we went with a lease. Seeing we put a lot of miles on the car with our frequent trips to California, we were about to approach 36k miles a year before our lease would end. We went back to Brent Berge's Toyota dealer to see what they could help us out with, after being in contact with Jonathan. Even though we had gone very high in miles in our leased Yaris, and despite certain fee's and penalties that would eventually be our responsibility to pay for, after much help, patience, and working hard for us, Christopher & Jonathan were able to get us into a brand new 2019 Yaris as a purchase, with a low down payment, low monthly payment, and even were able to eat up the costs of the leased 2017 Yaris. Buying a new car is not an easy feat sometimes and can be stressful, and although it was somewhat the case for my bride and I, they made it very easy, were straightforward with the information, allowed us to ask as many questions as possible, and gave us a lot of wiggle room to get something that was not so costly, brand new, and economical. Thank you all for your exceptional help, I know Jesus appreciates the hard work you all do for the multitudes, and I pray that you all continue to put forth the hard work and dedication to each and every customer, God bless! read more

Where do I start? If I could give this place a zero star rating I would, I have never been to a more despicable place. I came here to purchase a car I saw online as soon as I saw the car I fell in love. The sales man Ricardo didn't seem to know what he was doing the whole time but I gave him the benefit of the doubt and went through with the purchase. I gave a trade in and $2000 down. I asked Ricardo multiple times the night of the purchase if I could bring the trade in that same night but he declined saying bring it tomorrow. Long story short 5 days later they backed out on the deal saying my car was not drivable. Weirdly enough I drive my car there Sunday morning with no issues. When I took the purchased vehicle back mind You I lost a day of work I'm 8 month pregnant I received the worst customer service. Not one ounce of decency or an I'm sorry nothing what so ever. All Ricardo said was where are the keys to the Camry took them not even acknowledging his big mess up. As I was standing in the hot sun everyone involved was outside checking on the Camry and yet no one even acknowledged me or gave me my keys to my trade in. When I finally found someone to help me with my trade ins keys they said we don't know where they are at. I was there for and hour while running around myself trying to locate someone who would help. This place ruined my day so sad to see such a big car dealer have zero respect and zero human decency I hate this place! read more