In an industry with an integrity problem, Berkeley Self Storage is a refreshing place. A kind, decent, honest family business that is a pleasure to do business with. Good neighbors too. Highly recommended. read more

I really like these folks. Super-duper friendly staff, helpful, and they went out of their way to help me find a unit next to my friend's unit, so when I bought some of her gear I could move it easily into my new unit. No problems with billing and willing to bill for partial month when I moved in and then again when I moved out. Clean, good location, gates always open and closed at the times indicated. Winter gate hours close a little early for someone working M-F 9-5 but other than that, no complaints. read more

They have exceptional service and have really good rates for students. The facility is large, clean, and ventilated very well. Definitely will continue using their service. read more

I highly recommend Berkeley Self Storage. The staff are exceptionally friendly and helpful. My girlfriend and I had just driven 22+ hours to move to Berkeley and were tired and more than a little bit grumpy when we arrived. Laura met us at the gate and went above and beyond to help us get our stuff situated. The storage facility is clean, secure and well organized. Their prices are very competitive. One thing to note: If you try navigating to this location via Google Maps, the driving directions are incorrect! We tried navigating to the location and ended up on the wrong side of town. The regular map location is correct, though -- things only get weird when you try getting driving directions. read more

I went from using Clutter to Berkeley Self Storage and couldn't be happier. They are organized and polite, send reminders and thank yous...highly recommend them. read more

I cleared out my storage unit at Berkeley Self Storage today. I was sad to go. The facility is always clean and safe, plenty of carts available to use, and the parking lot has lots of room. The staff and owner are really nice and helpful. For example, they worked very closely with me to make sure that when I came, someone would be there who could cut it open, since I couldn't get it open. If I need a storage unit again, I'll definitely go back there. read more

I went to Berkeley Self Storage because of its location and yelp reviews. My first impression was that it was clean, dry, staff very helpful, and it is SAFE! All true. They are open basically during daylight hours and locked up at night. I, actually, feel better about this - keeps out "undesirables", tightens security, and, quite frankly, I'm not going to any dark storage place alone after dark. Convenient, good price, good service, safe, what else do you want? read more

We have had a storage space here for several months, and our in-laws have had one for several years. We've never had any problems, and their daylight hours are convenient for us. We like that it's a mom & pop business and not a huge corporation. read more

I don't understand the bad reviews this place has gotten. I moved from the east coast and needed some space for my furniture. The staff was very helpful at every step of the move. They even took care of scheduling when the moving company was going to drop off and all the details. I already started to work during this process and was not able to be on the phone constantly with movers. They normally close around 7 but waited just for me until almost 8:30. The owner's three year old grand kids were there when i was checking out, this is not your typical sketchy storage place. I was pretty happy with the whole process. read more

Storage is decent, the price is correct amd the owners are lenient on fees. Some storage places will charge you an entire month even if you take your stuff out two days after the beginning of the month but berkeley self storage gave me half my money back after i retrieved my boxes. Not the cleanest place but worth it price wise. read more

Just an update here, they did away with the"application fee"! therefore 5 stars, see previous reviews...

I cannot thank Adriana Berdiago, Facility Manager at Berkeley Self Storage, enough for her assistance, due diligence, and understanding as she worked with me upon learning that my loved one who rented a storage unit, had passed away. Closing out a relative's storage unit with a myriad of items, more than 600 miles away, with a 4-day window, was monumental. Adriana coordinated the transfer of the unit while Assistant Jessica, provided me with the names and telephone numbers of potential non-profit centers; those who might provide transport and pick up donations as well as other resources. Great gratitude to Adriana and her staff for their professional customer service and knowledge; in part, for the patience and courtesy she provided as she helped me wade through all of the facets of clearing out a storage unit by the end of the month. Traveling to CA, from out-of-state and communicating via email and telephone; then switching to telephone only after I arrived in Berkeley proved to be a effortless and seamless task. Adriana was helpful with suggestions pertaining as to what might be discarded, or shredded; even what might be sold quickly to auction buyers visiting on-site. Her help was immeasurable, in that I was able to complete my task in three days and spend my last day in Berkeley having brunch with an old friend of my sisters'. Coming to my aid and ensuring that I would leave without any encumbrances has meant a great deal to me. What Adriana did was to treat me with the same kindness and respect that she had extended to my sister over the last several years. Thank you, Adriana, and Assistant Jessica, too, for all your help and 'stepping outside the box' on my behalf! I highly recommend the management and representatives of Berkeley Self Storage for all of your storage needs where prices are competitive and customer service is bar none! ~Noel read more

I had a great experience at Berkeley Self Storage. The staff were very courteous and I didn't have any problems with my storage unit. I think that the price is good for the Bay Area. read more

This is a nice, convenient storage space with a clean, secure site and really nice people working there. Here's a for instance: The last time I was getting stuff from my space, the maintenance man was trying to remove a lock from a nearby space's door. "Someone lose their key?" I ask. "No," he says, "we noticed on our walk-through that the people who rent this space locked their latch IN THE OPEN POSITION, and we called them. Unfortunately, they're out of the country, so we're trying to remove the lock, so we can close the latch and put a new lock on for them"(!) So there you have it- they keep an eye on things, and will go the extra mile for you. The price (while not cheap) is as low as any I saw for Berkeley, and the hours, if somewhat inconvenient, make it a safe site. read more

BSS is run by great people who are incredibly accommodating and helpful! The unit was simple, but was secure and I couldn't have asked for anything better. Definitely recommend! read more

Clean place and friendly people but they lied about the unit size. They told me that it was 5' x 10' but when I measured it it turned out to be 5' x 8.5'. read more

Have been renting a unit here for about a year. I wish I had space in my home to store my stuff, but given that I don't, this place is the next best thing, especially since they're only 6 blocks from our house. Super convenient. I'm here often, usually in the morning, and one of the staff is always cleaning when I arrive, either the floors of the building or using the leaf vacuum to clean up the parking lot and sidewalk in front. The place is very well cared for. Staff is friendly. Everything's been running smoothly for us at BSS since we've been renting here. Minus one star because it's pricey. read more

Excellent customer service! Highly recommended. I love coming here for my storage needs. Management is extremely helpful and caring.

I have been using Berkeley Self Storage since 2006 and have been completely satisfied with the service. I have used other storage services in Berkeley. The difference with this one is the people who run it are courteous and friendly. The units I rent are clean and readily accessible. The rental rates are very straightforward -- no tricky come-on ads like some other places. It's an old-fashioned business that actually VALUES its customers. I have recommended it to many of my friends. read more

The staff here are great, friendly and flexible. I rented for over two years and always got great service. The place is clean and secure. The rent did go up quite a bit the last year I was there so ended up moving my things out, but even then they gave me a break and let me pay my original rate for the last month I was there. I never worried about my unit getting broken into. I would give them five stars except for the sudden rate increase. read more

I'm compelled to write my first yelp review because of the impeccable customer service I receive at Berkeley Self Storage. I had an issue with my unit and without delay, manager, Adriana, got me into a better space. Her staff is always friendly and accommodating. She and her team are the best!!! read more

No problems. Always a friendly greeting when I arrive. I could wish for evening hours sometimes, but I have managed to schedule around that so far. read more

I had a big storage unit here for 5 years and always had a good experience renting from them. The staff were always helpful. When I was moving out I made a mistake and overpaid them on my bill. They called me and took care of it right away. I would definitely rent from them again. read more

The place is just fine. Glad to have found it, it is run well, They didn't give me a student discount or anything cool, like 1 month free or anything. But, it was the best thing I could find in the sheisty and economically bitter despot the eastbay bay area, particularily Oakland and west berkeley, can be... I had my stuff in their storage for about 6-8 months. Bottom line is: 1) you can access the storage yourself everyday from 7am-7pm 2)Nobody hassles you, essentially, anyone who walks through the huge gate has got to be someone just storing their items, so its definitely SAFE. 4) Always a dolly or mover available, which was cool, so I never had to wait while in my 'mover mode' 3) Spacious units, clean enough, and affordable....but I needed a bit more of a discount curve as a student to be honest. With all the other storages and dealerships in berkeley, I felt like 'Berkeley Self Storage' just gave me the freedom and at the same time respect and privacy to store my stuff. Not to mention, fantastic security with the big gates. I had had several unruly encounters with other locations such as '''Storquest'',' and' UC berkeley 'storage (both of whom were very rude and lied about quotes and fees) . I had previously even used 'Storquestt' for years, and they still tried to lie to me...well at least the one employee in oakland attempted but this whiteboy is smarter than all the angry minorities in oakland combined,....so I just called corporate and corrected everything, then closed my reservation and sought somewhere similar but without oakland's finest trying to rob me in a tie... So I looked all over and then I went to UC berk storage, I kept seeing signs so.....I stop there ready to get out all my stuff, Im a one man mover with 3 rooms worth of stuff damn near.... they were such assholes it was unbelievable, I was literally $1 off the total due for the receipt, perhaps just a few quarters...they wanted $143.75 and I gave them $143.15, thats what it was....and I was trying to explain that Im in the middle of a move, Im paying for gas, kind of scatterbrained and that I plan to keep my stuff in storage for at least 3 months, just letting them know that "Hey Im a good guy and customer".... and the meathead behind the counter looked at me like the chief of police, like he just sniffed a line of coke and was ready to throw a football (i dont know) he looked at me and judged me like 'they' all do in berkeley and He treated me like a child with no power in my words..... I just didnt have time to go drive all the way back to my old house or a bank and burn gas and return a uhaul and all this shit to get these guys some change. So I counted my losses and moved on... (turns out they went out of business these past few months). Flicked them both off, Socal style.... So I was sort of hopeless driving down san pablo when, vuahlah! 'BERKELEY SELF STORAGE" popped up. In the future, Ill probably go back to these guys if I need to because its secure, and as I said..affordable I believe I paid about $100 a month for 15 x 15 x 12 or something fantastic... REally its all about the students. It would be way better if they had given me some sort of coupon for a locker at the very least. Also, if your going to accommodate an employee to live on site, maybe there should be a 'hostel' program with a private room and bed, moving is crisis and one , even when planning, may never know whats next. If you guys provided a very CHEAP and EXCLUSIVE hostel program to customers (however , only students) for storing their items, who knows, maybe they need a place for 5 days thats just a bed and a private space during their transition. I mention that because there arent enough hotels in berkeley that accommodate travelers or honest and clean (not telegraph hippie bums) individuals. Berkeley is a place for everyone to thrive so, I just feel like berkeley has lost its glow and its community. read more

Many of the storage companies in Berkeley offer great deals, but if you dig a little deeper you will find that there are all kinds of hidden fees. Not the case with Berkeley Self Storage. They are very reasonable and helpful. Only draw back are the gate hours. Highly recommend otherwise! read more

I returned from deployment in Iraq and had to store my gear and other stuff I could no longer have friends take care of. The Berkeley Self Storage was the perfect place! It is locally owned and operated and they really cared about helping a combat veteran. Lots of people can say they ' support the troops' but these folks actually demonstrate it. Their customer service is outstanding and I'm really grateful to them. read more

we had a a very good experience here. the people were extremely nice and helpful. we highly recommend if you're in need of storage space.

i finally feel safe going to my storage space alone, usually they are so creepy, but this one is nice, the staff is friendly, punctual, and teh prices are GREAT, considering all you get! they are the BEST, by far! thank you staff! read more