I stopped in to check out an open box item. The people in the mobile department were incredibly helpful, and we're able answer all my questions. I was excited to see that the open box items were on even further sale after the regular items went in sale for Black Friday. Definitely a good purchase. read more

dont go to this best buy. I got my computer looked at and when I got it back I was missing a ssd from it. customer service said go to the store they most likely have it and if they dont best buy will compensate you. well the store said they couldn't find it and there was nothing they could do. when i said what customer service said i was told "i cant speak on that". customer service is now saying this is a store issue and they can't help. so my ssd is lost and no1 from best buy will help me. if I could give 0 stars I would. totally unacceptable. read more

Bought a microwave at Best Buy 2.5 years ago. Purchased an extended warranty, still active. The microwave crashed today, probably vent fan - pretty cheap repair. The warranty isn't worth the paper/receipt it's written on. BUYER BEWARE!!!!! read more

almost a month after they lost my ssd from my computer all they did was make excuses, say the store has no record of removing my ssd and corperate basically calling me a liar and stupid. their resolution is well take my computer to the store that lost my ssd so they can check it... I have been building my own computers since I was in 8th grade. I know how to check if there is an ssd in my computer... I'm not wasting my time going to the store that lost my ssd and can't find it and since corporate doesn't want to compensate me for a simple ssd, I am never buying anything from them ever again and I suggest everyone to never buy anything from them because they dont care about you as a customer and the "support " is a joke. they lost a customer for basically around $100 ssd and more importantly treating a customer like they were in the wrong and not taking responsibility. but I guess when your company makes over 43 billion a year you can just not give a crap about your customers. read more

Long story short is that i experienced racism when buying a phone, complainted to best buy customer service phone line and got nowhere. Left a review on google stating my experience the day it happened and best buy refused to acknowledge fault or racially charved comments and actions. Ever seen a company beg you to stop shipping with them...look no further. My google review: "On 11/1/24 bestbuy had a promotion for the Motorola Razr devices. I went in to purchase one and was met by Rich the general manager. I informed him of my desire to buy the phone since it was on sale and was told that it was coming up full price on their end. I showed him kn my phone that the Razr on bestbuy.com was half off and asked that they price match it. I was told that it wouldn't work and to just buy it online. Since I was already there I went ahead and did it so I could get it and go since it didn't make a difference to me. After buying online as directed I was told that I would have to wait an hour or better for the device to finish processing the payment through the fraud system. I was completely taken back by this because they were making it seem like I was trying to commit a crime by buying a phone. I got upset because this was racial profiling I stated that this was a waste of time because they could have price matched their own website. The manager Rich could have cared less and Ben the cashier bent on making condescendingcomments couldn't care either. I reported this store to best buy and will be reaching out to my attorney as I was racially profiled and robbed of dignity by following the rules that best buy set for engagement. I do not recommend this location or best buy in general. I would suggest going to Amazon, Walmart...even eBay for better treatment. Money is support, do not support those who act in this manner." Best Buys response: "Hi Tevin, Thanks for leaving your feedback here, we appreciate you taking the time. There is a processing time for all orders created and orders are not sent to the store immediately. The time can vary as our system goes to the different verification and authorization processes. We would love to get more information on the experience you've had and provide any information we can. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64377801 as reference. Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian" read more

Best Buy - Bolingbrook - Appliances Near Me - Bolingbrook, Illinois

THE APPLIANCE RELIANCE Browse discounted Blu-rays & check out new TV's at Bolingbrook's Best Buy. This large electronics retailer sits next to an ALDI at the northwest corner of Boughton & Weber. I've purchased a few items from them since moving to the area and have yet to experience any issues with their service or products. The inside of the store is organized even though the level of brightness feels slightly off. Several weeks ago, I bought a beer fridge as a place to store my domestic bottles and craft cans. Insignia -- Best Buy's house brand -- had a model listed at $229, originally $279. I'd seen similar products online and at Costco, but none were as cheap or had such positive feedback. I also purchased a drone ($99) that was delivered to the house a few days ahead of schedule. An older guy in the appliance section radioed for a curbside pickup, and 5-10 minutes later a younger dude loaded the mini fridge directly into my car's back seat. I really appreciated this, as it saved me from having to lug the heavy thing out to the parking lot by myself (in all likelihood dropping it on my foot, breaking both the fridge and several toes at once). * TL;DR * Prices are reasonable, the store is pretty well stocked, and my interactions with employees were pleasant enough. Curbside pickup was a helpful customer service option, especially in times of corona. Plenty of others have really lashed out at this Best Buy, but I found them to be totally fine. I'll almost certainly do business with them again soon. Yay for technology! read more

I purchased a new tv yesterday at best buy in bolingbrook. Iwas told the TV and the installer would deliver it today. My receipt also states the same Information. Iwas to review a phoe call further times this am. When ididnot receive a call, I attempted to phone the store. Instead you go to a corporate so called customer service that does not allow you to access the store. I was told the installation was rescheduled for Saturday. No phone call about this. The notification was being sent via text or Gmail. Neat trick as I told salesperson it was a land line. A d they did not have an email address. The incompetent who answered my call had no excuse as to why they lied to me about the installation date but did admit that it was a lie. DO NOt purchase from this company. The want your money and lie about their service. BEWARE.​​ read more

I bought an iPad and an iPad keyboard and was told I had thirty days to return. I like the iPad but the keyboard was too heavy and after 20 days tried to return it and they would not let me because they said the return is only 15 days. I will never shop at Best Buy again. read more

Don't expect to pick up items quickly. I was picking up a countertop appliance, signed in and saw numerous employees walking back and forth. There I was, behind someone else at the curb; God knows how long they were waiting. I waited about 20 minutes, parked the vehicle and marched in only to find that one of the nice employees was carrying it from one place another so he could place it on a 4 wheeler flat cart. Why they don't get the cart FIRST, I don't know. If I worked there, I would have gotten the cart over to the heavy item, THEN put it on the cart. He brought it out to the parking lot and helped me with it. After I got back on the road, THEN I get a text saying that it's ready to bring out to the curb, SUPER DUH! I guess I'll know better than trying to pick something up after 7 PM. read more

What has happened to good customer service we bought a Samsung bespoke four-door refrigerator We were told that we could have custom white panels if we waited three weeks we placed the order paid for the refrigerator -the refrigerator was delivered with no front panels whatsoever the delivery people said they were on the next truck which was a lie the panels had to be order In addition to the refrigerator cost it is not included who would've guessed you had to pay extra for doors. The manager and front desk worker was a young smart ass who was unwilling to help or come up with any resolutions we asked several times to be called by a manager with no contact Hohoho a fridge without panels for christmas - The panels are on back order until February read more

Terrible service, employees are all new, no one knows what's going on. Don't come here

I was picking up my mobile order and had an absolutely lovely experience. Everyone here was very friendly and I had a very smooth and quick checkout. The store is updated and modernized compared to other stores and wasn't as busy. If you're picking up general items I highly recommend this location. read more

I called to ask a few questions about buying a ps4 . I began buy jumping through hurdles to get past the robot on the other end than was on hold for 20 minutes before i finally decided to hang up . Very unprofessional. But doesn't surprise me with the other reviews they have . They are also by appointment only which is totally understandable. But answer the damn phone so someone can actually do so read more

Best Buy - Bolingbrook - Appliances Near Me - Bolingbrook, Illinois

Wow. Whoever is in charge of customer service needs to go for remedial training. Bought a "new" tv . Got it home and the screen was cracked. Just exchange it you say? Nope , out of stock. Similar model to replace it ? You'd think, but nah. Simply apologize and refund my money ? Not a chance ! How about some store credit for me instead. No thanks! I will never spend another penny at any Best Buy and neither should you. Many other options and way better customer care to be found elsewhere. read more

Adrian from Geek Squad in this location has terrible customer service. He was super misinformed and gave me the worst interaction possible. As a former employee I would drive to another location since I still enjoy shopping at Best Buy. I am also a total tech member and this interaction makes me question if I will continue. read more

I went in to Best buy and they set up an appointment to bring in my printer, i should tell you that i have the total tech support. So the day comes for my appointment i bring in the printer and the Geek Squad associate tells me that they dont work on printers, im wondering why they set up the appointment if they knew that they didnt work on printers, i told them i have the total tech support, he said sorry we dont work on printers, that did not make me happy that the right hand doesn't know what the left hand is doing. read more

I walked into Best Buy to buy a TV a few days ago and I was APPALLED by the behavior of the staff! I brought my truck as I was going in to purchase a 70" Sony Bravia TV and they rode on the cart with my TV out into the front of the store and almost hit my truck! They laughed it off and said "it didn't hit your truck so why does it matter" I couldn't believe this and I was so upset I cried for 10 minutes once the TV was strapped in and I was in the car. I got home to set up the TV with my boyfriend so we can sit back and enjoy The Habib Show and when we finally got it all set up the screen was cracked. I was devastated, and when I called to tell them I was told to "fuck off and figure it out". I was disgusted, never shopping with this Best Buy again. read more

I walked in to Best Buy with my son looking for a specific watch battery. We were looking and looking. There were 5 or 6 employees standing around in a circle talking about nothing. Really just shooting the $h!T. No body offered to help. I looked up on the phone to see what this thing looked like and just bough it from Amazon and walks out. Started a discussion with my son, saying that this is why retailers are shutting down. Staff don't care. The state of retail or retain service is so bad, how can they expect to survive. read more

It seems that some people have the experiences they expect. I've had good experiences at the Bolingbrook location in the past and did this time as well. Sales person knew the ins and outs of the dishwashers we were looking at and was able to explain it succinctly to us. When the delivery showed up and didn't quite fit ( we have a weird situation where the dishwasher goes), the sales person was instrumental in getting to models that would work around our problem. read more

Worst Best Buy I've ever seen. Spent 20 minutes trying to get help to buy an Apple Watch and nothing. Everyone walking around like zombies. read more

The worst on line service EVER! I told myself after the first fiasco, I would never shop with them again. Tried to give them another chance and wow, what a mistake! I will pay double just to avoid Best Buy. ABT will be getting all of my business. read more

Worst Best Buy I have ever been to. Looking at a subwoofer for my car and no employees to be seen anyways. I wasn't even greeted when I walked in the door or when I left. Needless to say I did not get a subwoofer for my car. It shouldn't be a surprise though because this has happened multiple times at this Best Buy. read more

I feel like Best Buy really tried to screw me over. They were running a promotion a couple of weeks ago to preorder the new Samsung Galaxy S9 Plus. If you pre-ordered you got $100 off the phone so it was only $812 versus $912 and they were offering some really good trade-in values for your old phone. They said my Samsung S7 Edge was worth $300 trade in. When I went in and talked to the sales person they told me that I could apply that $300 to the cost of the phone so the phone would only be $512 and I could spread that out over 24 months on my Verizon bill without interest which would make my monthly payment about $21.33. So today the new Samsung's are finally ready and I go in to pick it up. The sales person helping me today is doing his thing on his computer and then he asked to see my current phone. I don't know what he's doing, I thought he was resetting it to the factory settings. He hands it back to me and says your phone is not eligible for a trade in. I asked him why and he told me it was damaged. That threw me because the phone in my opinion was in perfect condition no scratches no cracks nothing. I asked him what was wrong with it and he said there was a pink hue showing through screen to screen. I can't believe and I'm looking at my phone I can see this pink hue and I told him I never noticed that before. He said you also have some screen burn-in and you can see some of the icons in screens that you shouldn't. He said you probably just got used to it over time and didn't notice it. He said he couldn't give me anything for the phone. I told him I want to speak to a manager and the manager came up and basically told me the same thing. I told the manager it felt like a bait and switch and to cancel my order and that I would buy my new phone elsewhere and he said that's fine and he told the salesperson to cancel the order which he did and I left. I went to Verizon and told him I wanted to upgrade to the new S9 Plus. I paid the full $912 and I asked if they had any offers for trade in. He said their promotion right now was buy one Samsung S9 get one free if you activate a new line which I didn't need to do. He said he could give me $120 store credit for my S7 Edge. I told him I wasn't interested in that and we just keep the phone. So now I'm paying $38 a month but it really is the principle of the matter. When I was ready to leave I told him about what Best Buy said and he looked at my phone and he said there is a little burn in but he said we would take that and give you the full trade in he said I'm surprised they didn't. He said we only won't give you a trade in if the screen is cracked broken or there's water damage. I suppose it's possible that this was happening slowly and that I was just getting used to it and didn't notice it until it was pointed out to me but part of me thinks that salesperson did something to my phone to make that happen so they wouldn't have to do the trade in. Bottom line is I'm not going to BestBuy for anything, anymore. There are other stores out there. read more

After going to the Best Buy in Orland Park for a TV and getting absolutely no help from the guy there, who was too busy talking to his friend, I took a trip to Bolingbrook and Jesus was extremely helpful and knowledgeable. Got exactly what I was looking for at a great price. I recommend taking the trip and skipping the one in Orland Park. read more

Should be zero stars. I purchased a Pioneer receiver November 27 2015. Six weeks later the Best Buy in Aurora sold me a four year protection plan and at the time the salesperson told me it provided complete coverage after the manufacturer's two year warranty expired. The salesperson provided a print out of the protection plan which clearly states " Coverage for hardware failure described in section 5.1 will begin when the manufacturer's warrant expires..." The receiver stopped operating end of October 2020. The Bolingbrook store refused to honor the warranty despite what their own protection plan clearly states. I' m done with Best Buy. I don't deal with companies that, in my opinion, failed to live up to their written contract. Before you buy a Geek Squad protection plan....make sure you know what you are getting into. read more

First refrigerator was smashed, the second had broken shelves when I finally go it to my daughters dorm room. Called Insignia because Best Buy doesn't really have such a department. Go figure Best Buy owns Insignia (I did not know this) The response's I received are unbelievable. #1. I do apologize for the inconvenience. However, as mentioned in my first e-mail. Due to we do not have any additional parts the best options was to apply for the exchange period. #2 Hello Donald, This is Grace with Insignia Products. The engineering department has reached out to me with the part number. Due to high volume of request for part numbers and more they were a little behind. I do apologize for the inconvenience. The part number is: 312300200394. This part is not available in our warehouse. I highly suggest looking for the parts with a 3rd party warehouse. #3 I have contacted our specialists department and they mentioned that they still don't have an answer from the engineering team, that's why they haven't send you an e-mail, but as soon as they have it, they will contact you. Kind regards, Saul #4 Hello Donald, I comprehend your point of view as it is very important for you and your daughter. Our warehouse is only for shipping only and they do not have any replacement parts available. I understand that Grace provided you with that resolution as it is an accurate answer to follow Best Buy policies. Once again, I apologize for the inconvenience. Grace and myself, remain at your service. Sincerely, Pamela My last response with no reply (shocker) So bottom line Insignia has not offered any solutions. I will leave some negative reviews on both Best Buy and any Insignia site I can find, I will go buy a different refrigerator at the end of the semester, and certainly not this brand. I will remain frustrated, and avoid Insignia in all future buying opportunities that present itself. Since Insignia really doesn't stand behind their products, why do you have so many customer service representatives, I'm guessing so you can just toss your customers around until they aren't your customers anymore. STAY AWAY FROM INSIGNIA AND BEST BUY!!!! read more

I had a service plan with the geek squad for my computer. It was shutting down while I was playing a game. I used their phone support and took it to the store twice. Each time it was a bit worse. Finally I gave up and purchases another computer. I gave the "broken" computer to my granddaughter. She knew a high school senior who worked on computers. He determined that the problem was a bad cmos battery. Since he replaced the cmos battery, the computer has worked fine. No shut downs. Don't trust your computer to the Geek Squad. They don't know what they are doing. I'm also angry with Dell for installing a bad cmos battery! read more

Came in and knew exactly what camera I wanted. Stood by it for a second and then turned around to look at an associate behind a desk. He asked if I needed help and I told him exactly what I wanted and showed him my print out of the offer B&H had online. He said he would check with a manager. Came back and told me that the managers were busy, and asked if I could wait. Totally understand, whatever. The part that bugged me was that after I waited more and told another person I wanted to see a manager, the guy finally came back. Made me wait over 15 minutes to tell me that 1) they couldn't do a price match and 2) they couldn't even offer any type of discount to come close to a price match. Went to a different location and they couldn't do a price match, but told me right away, and then they offered 25% off accessories to help with the pricing. Annoyed. read more

Absolutely horrible. The staff literally runs opposite direction once see you looking for help. 20 min later I was able to get attention of one guy which was like I can't answer your question let me get someone else 10 min later no one. I get it they probably are not being paid enough to care but as a customer I pay enough to have a person who can explain me things I need to know. read more

A scam we ordered go pro and it was missing almost everything and when we ordered it it did not say that f this business

Horrible customer service! And racist assistants. If you have an car need to get installation like audio or remote start , don't waste so much of your time and your money at this store, you can buy an part at amazon and get it done to any auto shop they can assistance you better and a lot cheaper! From now on i will make all of my employees and customers stopping support them! read more

Worst worst customer service! They don't give a crap and are just great at giving you the round a round. You ask anything they tell you ask him and him tells you ask her. All total bs. I asked to see an item he said it kinda looks like that but diff. Really??? Horrible horrible horrible. read more

If I could give 0 stars, I absolutely would. The staff here is extremely rude, dismissive, and don't understand the meaning of the word empathy. I recently purchased a game console and 2 games as a gift for my girlfriend. During this time, I was never told that games that are opened are not returnable even though I asked extensive questions on returning the console and the warranty associated with it. When I tried to return the game that wasn't what she wanted, I was brushed off with the rudest send off I have ever received from someone in a management position. Randy and Linda have no business being in a management position when they don't have the skills necessary to communicate with other people. In the last 2 weeks, I have spent about $6,000 at Best Buy. I find it ridiculous that someone would take the time to argue with me about returning a $30 game, and not the $1,000 iPad I bought the exact same day. I'm not really sure what Best Buy trains their associates on, or how they require that they conduct themselves. Whatever the case may be, this entire location needs to be retrained and taught proper communication skills. Upon communicating with a different Best Buy, I found out that I cannot return the game due to a copyright law for the State of Illinois. I'm not sure how hard it is for the ignorant associates at the Bolingbrook location to say "it's due to a copyright law," but needless to say I won't be taking my business back there ever again and a formal complaint against the management team was placed. read more

Bad customer service. Especially from the Hispanic guy with the long hair in mobile. Dorso knob on the cabinet he couldn't open to check inventory. read more

I love this Best Buy sometimes and I hate this Best Buy sometimes. Most of the time things work out for the best, but you may waste tons of time trying to get to that point. I think the main problem here is the stockroom. It seems as if no one knows what they actually have in store what makes it worse is if something is "in stock" at this location as listed on the website. When you go to pick it up in store, prepare for an hour long scavenger hunt to get the item you came for. Again, if you are persistent and have 8 million people look for it in the store, there is a 98.9% chance someone will find what you saw as "in stock" online. Most of the staff is friendly enough to help you. However, if you're not into playing electronic "Where's Waldo?" and would prefer to spend your time doing something else, I totally understand. Maybe try another store for your item. read more

Total bullsh*t! I bought a Xoom Family Edition for $399, then the additional stuff to go with it, plus a screen protector for $29.99. I asked if they could apply it for me, and I was informed that they were going to charge me an additional $15. Are you kidding me? I just gave you over $400. When I asked if I could root it, they lied to me and said, "There is no possible way to root this." Hazahhh, there is. I went to www.zoomforums.com and the root was on the front page. Cha-ching. My Xoom is rooted. Oh, and I applied the darn screen protector myself. This Best Buy should hand out condoms & gift certificates for Red Lobster at the door. Because when I get screwed, dinner would be nice. read more

Our sales associate John S was and is Awesome!! He new his business and helped us decide what would work for our needs. Our delivery was on time and the men were awesome with our merchandise. We bought the works and were pleased we did we have no regrets. We will wait for specials coming for Christmas we seen a beautiful TV 82" Samsung hopefully we'll be the lucky ones to get the steal of a deal!!! Good things come to those who wait. God willing! Either way were happy to have had the opportunity to get all our products of Samsung from Best Buy!!! read more

Best Buy has an unfortunate name, because they offer neither the best prices nor the best selection. Maybe they offer the most knowledgeable staff... No, not that either. Best Buy is "best" at one purpose: They let me walk around and fiddle with things. I can then scan the interesting ones into my phone and look at consumer reviews and more competitive prices online. I'm sure they're not pumped to play that profit-free role in my life, but until they dial up a more compelling offer, that's what they'll continue to be: Amazon and NewEgg's local showroom floor. read more

Don't buy ANYTHING at Best Buy in Bolingbrook, IL...when I bought my TV there 3 years ago, I let them talk me into an extended warranty that the salesman assured me it would cover EVERYTHING, COMPLETELY. He lied. When storms went thru we had a power surge. Lines appeared on the left side of the screen. Then this little black shape appeared. I had my brother help me take the set in today to the Geeks and they tell me that the damage is NOT covered due to impact. I live alone and the TV is where is can not get impact! I am done with Best Buy. Hello Cosco or Sam's Club. Didn't even offer to repair the power surge lines....nothing. Poor customer service, read more

They should just shutter this place. I forgot why I bought things online until I experienced the horrible customer service at this Best Buy. Customer service is the only thing that they have going for them it is the only reason to stop by this depressingly overpriced disaster of a store. I came here because the Best Buy website said they had the new Moto 360 smart watch in stock. I stood there looking at the display in the front of the store, nobody even attempted to help me. I had to flag someone down and ask if they even had it. They didn't but that wasn't the upsetting part it was the fact that their staffed walked by so cavalierly that it was almost as if my money wasn't of value. There was another experience that I had the same situation happen when I wanted to get a remote start for my car. Evidently you should only shop here if you want a laptop or a cellphone because in those cases they stop short of hounding you to death. read more