Worst customer service experience! Had to break up a conversation between three employees to ask for help. Let's just say they appeared extremely annoyed that I interrupted. The cashier took her time, (which would be fine if she was the least bit friendly) and finished my transaction with no bag and no "thank you"! read more

I sincerely wish I had NOT purchased my Home Theater System from Best Buy. Since the day that this was installed I cannot play a DVD, Netflix or Amazon Prime without several pauses while playing. I had the Geek Squad out several times with no luck. They just shrugged their shoulders after I spend $6,000 for this installation. Just this past week the TV no longer has sound. I called the so called "expert" Geek Squad to help me out. Their response? Out of warranty, call your manufacturer. And which manufacturer would that be? I have four different types of units here that they installed and only they know how this all hooks up! They are clueless about what they do and do not stand by their work. I will never go near this store again and I'll be sure to give everyone I know an earful about them. read more

I bought a washing machine at this store 10 days ago. I used my Best Buy credit card for the purchase as I was told when I used the card delivery was free. The sales clerk was not aware of this benefit and had to get a floor manager. The floor manager was a jerk, he rolled his eyes and huffed then sarcastically said he never heard of such a thing. Hey, I was only trying to use a benefit I was told I had. They waived the charge but the manager was a total jerk. Items priced comparable to other stores but don't always believe what they tell you. I hope I dont have a similar situation if I have to use the Geek Squad black tie service I purchased. read more

In Dec 2018 my husband and I purchased a brand new LG washer In Dec 2018 my husband and I purchased a brand new LG washer with an extended warranty which was installed by Best Buy. Around the 1st of May 2019 it started to overfill and not drain, I called Geek Squad who stated they did not cover our servicing area, we are approx 6 miles the store. I called a great at best buy and waited a week for a service call at the home which was May 7th, your 4 hour window of arrival is terrible for those who work full time. The issue was corrected for 5 days, I called again kn May 12th, Mother's day with the same issue, waited another 3 business days, more time off work! The 2nd guy came and stated parts needed to be ordered , drain valve part. Coming again a week later..multiple laundromat trips, $ spent at laundromat + time is $. How are you going to reimburse us for our troubles on this $1k unit???ot drain, I called Geek Squad who stated they did not cover our servicing area, we are approx 6 miles from the store. I called a great at best buy and waited a week for a service call at the home which was May 7th, your 4 hour window of arrival is terrible for those who work full time. The issue was corrected for 5 days, I called again kn May 12th, Mother's day with the same issue, waited another 3 business days, more time off work! The 2nd guy came and stated parts needed to be ordered , drain valve part. Coming again a week later..multiple laundromat trips, $ spent at laundromat + time is $. How are you going to reimburse us for our troubles on this $1k unit??? Tomorrow will be the 3rd trip! What about compensating me for time off work, laundromat trips, laundromat fees, and the extended warranty charge we paid? read more

Watch out, they tried to deliver a new refrigerator with a know dent on the side of the unit to my parents, unfortunately for them it was an exposed side and my parents noticed the dent. They stated that they knew about it before they brought it over but they were required to deliver that one because the serial number was attached to the order. BS, it was they hoped it would not be noticable before they got it installed, they were taking advantage of an elderly couple, and they GOT CAUGHT. Then they play it off as no big deal as they make them wait another full week before they can replace the old one. read more

Super service in the mobile phone device department. Girlfriend got better service here than at the Sprint store. They were even able to apply a Zagg shield to my IPhone! read more

Normal best buy that is crowded with cars salesmen, i mean workers....good lord just let me browse without having to tell 15 people that.

I would like to compliment 2 Geek Squad employees who helped us with the purchase of a MAC laptop. Evan and Connor did an amazing job of helping us set up the laptop and help with a few other related questions. They were very knowledgeable, professional and personable! Geek Squad support is the main reason we buy at Best Buy! We are Elite Reward members and hope to continue to be happy shopping at this Best Buy-much better than the Tosa Store. read more

Very unhappy with the service from Best Buy! I have purchased many appliances and computers through them but when I really needed them to help me with the purchase of a GE electric stove, they fell way below my expectations. I was told it could take up to 3-6 weeks to get the one I wanted because its in white not stainless steel. I also notice that the Best Buys are now charging about $100 more for white where a few years ago you had to pay that for stainless! Go figure! Well, after shopping around, I found a mom and pop shop in Oconomowoc who did not have the item in stock but told me they would deliver in less than a week..today it came only 5 days after I purchased it! Best part was the sales woman I worked with said you should not have to pay extra for white. Big Box stores don't seem to be able to compete with the smaller shops in those areas. The customer service stunk also as I mentioned to the person that I had to stick with white since I couldn't afford to go with all stainless appliances and he said, " well you better rethink what you order next time!" FYI if you buy a larger oven than what you have beware your stove may not fit against the wall the same as your old stove, because of location of plug in! Something to consider when looking. But still love my new stove. read more

I recently bought a new TV at this Best Buy and had a great experience, the clerk I had was knowledgeable and helpful. I explained what I wanted and he showed me the best deal for what I wanted. He also answered all my questions and went further with his explanations than I would have expected. I have bought several items over the years and have always had a good experience. read more

I have purchased small items from Best Buy before with no problems and if you need something and you know what the price should be you are probably OK using Best Buy. The real problem comes when you are looking for more expensive items and you use their web site to get prices. Recently I went to the Best Buy web site to get the price of an 32G iPod Touch. Their web price was $269.99. Great! They even have an in-store pickup option. So I assume you could go to the store and buy an iPod Touch for $269.99. NO. The sales girl says that is an internet price only. If I wanted to pay 299.99 I could get it from the Apple store with free shipping and engraving. This is reminiscent of the phony internet server scam they ran a few years ago. Like all other stores caveat emptor (Buyer Beware). The thing I don't understand is why they would let their internet prices undercut their store prices. I can only assume that at some point they will use this as an excuse to fire all those drones in the stores that won't bargain on price and send their customers off to buy from the internet. read more

The store is pretty standard, and people are pretty helpful there. Except this happened, today: I called to ask about getting the glass on the back of my phone replaced and I listened to the phone ring (actual ringing, not the standby music before the call is connected) for about 5 minutes before hanging up. I don't really get why it takes so long to answer a phone, but I'm not very happy about it. Perhaps there was something wrong with the line or whatever -- which I'm totally understanding of -- but if not, I'm pretty ticked. read more

i had a VERY VERY VERY bad experience with the bluemound store i bought a new computer and it isnt working i went back 7vrl times for help they assured me it would work when i got it home it still didnt work i wasvery patient till the final day i got a little mad no one would help me i called geek squad they hung up on me ididnt know what else to do i had a verbal altercation with the manager bryce he kicked me out of the store he wouldnt even listen or service my computer so now im not allowed in the front door im stuck with a computer i paid good money for thats useless nobody will help me corperate head quarters told me they would get back to me in 48 hours no one ever called me what kind of a store is this? you buy sdomething and no one will give u service? bryce the store manager is predjudice against people with mental health issues and learning disabilites which i suffer from he even told me quote i dont want mental people in my store i dont recomend any one shop here i wouldnt even recomend this place to my worst enemy what is america coming to? when in the retail business people can talk kick u out not give the service youre entitled to i guess this is the retail service of the future bryce was very very unproffesnal the way he treated me i just dont want to see another person victimized the way i was this is my story PS if this the way the treat their customers i dont imagine theyll be in business for very long i have read other reviews other people have complained so it isnt just me well best buy i wish you all the luck if youre going to have people like bryce for managers youre going to need it ill never step foot in there again read more

I took my daughter in to get a new phone. Chris, our Best Buy mobile rep, was GREAT! He answered all our questions, got my daughter completely set up with the new phone PLUS was able to recommend a different Sprint plan for us that saved me money. I was extremely happy with my experience here. read more

Stopped in over the weekend looking to buy a piece of audio equip for my Fathers B-Day....me an my GF walked into the Magnolia area and wandered around for at least 10 min before anyone even greeted us........they then showed up to what we were looking for..........and for the next 20min or so 2 people struggled to understand how the product worked to demo it for us with no success...........so we went on with our trip to the wireless are.........which was just as bad......while there the guy from Magnolia found us and said hey great news we figured out how to work that item..........I said cool I'll be right there...........2min later went back to Magnolia and found noone there at all waited about 5mins and left the store...............THE ONLY bright spot of this store is the Car Stereo Install Dept............the guys are friendly and know what they are doing............other than that I guess I'll stick to Amazon which is where I ended up buying my Audio item instead of from your Magnolia people read more

Where do I start. On a Saturday they have a discount of $200 off of a Macbook Pro. I go in and buy on Saturday night, only to find out when I open it it won't do the new Mac downloads and freezes my screen. I bring it back the next day and exchange it. Four days later it does the same thing when the new update is applied. So in a 5 day span I had to go to the store multiple times for different issues. When I go to return the other item, I just asked that I get the sale discount that was given for my original purchase Saturday. Evan the manager didn't agree and says he doesn't know what the discount was and didn't have to honor it even though I had proof on my receipt. This place is a joke. Returned all items and let them know I will no longer be a Best Buy customer and give my business to other companies. read more

Samsung corporate told me to go to geek squad and have the Samsung experience team flash my phone with a software update. Had to set an appointment. While waiting walked over to the Samsung experience to ask some questions about my wife's phone. We were both dressed casual and comfortable in seats and tshirts. We waited for the rep to finish working with another customer and then he went behind the desk. We kept looking at the new phones waiting for him to come back ams check on us. He never did. About 5 minutes later an older gentleman in dress slacks and leather jacket walk s up, is not there for 30 seconds and the rep is all over him like fly on you know what. I'm in sales so I get that the other guy looks like a better up but it was very disrespectful to be stereotyped that way. Also cost him a sale as we went to the store in Mayfairand ended up with a brand new samsung s4. read more

Ordered a fridge on April 1. Was told it's 2-3 weeks on back order. Ok, no problem. 5 weeks passed and I called the store asking where the fridge was. Told they don't know when it's coming in but looks like June 4th. They gave me a different ridge that was in stock for the same price. sales person entered the wrong delivery date so they tried to deliver without knowing. Rescheduled delivery and found a dent on the freezer door. My mother was there for delivery and tried asking questions but none of the delivery men spoke English. Would not go back to Best Buy for appliances after this experience. read more

Both good and bad. The bad. Four people standing in the front of the store greeting people and chatting but back in the cell phone section, two guys working with customers ( who did not understand cell phone concept AT ALL) a screaming baby and dad who is trying to upgrade his phone service ( hey buddy, next time leave the overtired screaming infant at home) and people waiting. And waiting. And waiting. One employee ( with the dense people) apologized, telling me the other guy was on lunch. One customer left, me and two others kept waiting. And waiting. I waited 45 minutes. The good news- when the 3rd guy go back from lunch, he was very good, had good customer service, not great as he told me he ate lunch too quickly and what he had eaten. TMI. I only wanted a phone, not lessons or a plan, just the phone. Even with the first check out computer being broken ( the irony was not lost on me) , I was still out in less than 10 minutes. I would suggest that Best Buy take a page out of Apple Stores where there is plenty of staff that know the products and can easily explain them, at least in the phone department. I was there at 3:00 pm on a Monday. Store was very quiet except for the phone section. I understand retail and the cost of staffing on quiet days, but put more people in the phone section and cut back on the chit chatters at the front door. I went to Verizon store for set up. This is the second time I have been in this store, and the first time was a terrible experience and this time less than stellar. read more

On October 13, 2017. My wife and I were shopping for a gas range. We were there about 5 minutes and left. Why? Here's why. The manager wearing a black best buy polo said to about four employees in blue best buy polos, "Do you guys want to check out this f#$king trade I just made in my fantasy league?" And one employee said "No I don't have time for that s^*t now!" My wife and I couldn't believe the language they were using. There were customers in the store and these employees were acting like they were in a locker room. They should be professional and working on selling products not looking at their phones. read more

I have always been very pleased with all of my interactions at Best Buy since this location opened. This is definitely my go to place for electronics, and have been very satisfied with recommendations that any of the staff have ever provided to me. Couldn't be more pleased with Best Buy. read more

I read some of the reviews of the store, and the lack of attention, or the incessant pestering were not part of my experience. Went to purchase a TV, guy approached me, asked for a bit, he left me alone, and was available when I asked for help. My experience was very good. Friendly and helpful people. read more