Do not go here! Customer service was non existent. Arrived 5 hours after placing an order for store pickup. The pick up was promised in 1 hour and I even called the store before coming to confirm. They refused to give me my order as it was "still processing". I had to call corporate while waiting over an hour in the store for my product. The store did nothing to assist me or expedite even though the product was in stock and paid for. Not to mention the fact I was spending over $4,000 with them that month. DO NOT SHOP HERE and do not use online ordering with Best Buy at all read more

Do not waste your time here. I am so disgusted with my experience in this store, I will never step foot in this location again. It wasn't the salesperson, it was the Geek Squad. Returned $2,000 worth of products (MacBook Pro, assorted accessories) because they could care less about me, my business, and the time wasted with their nonsense. read more

They love it when you spend your money. They talk about how great the rewards plan is. Then when you try to use the rewards its a nightmare. I wanted to use a rewards print out but could not because I was a penny off. That's right. You can't use your rewards because we want you to spend more money to be able to use your rewards. How can you call it a reward when you ask for a manager for help because the problem involves a penny. Yes 1 cent. 30.00 dollar reward and you can't use it for the purchase of a product that costs $29.99. The assistant to the manager was menacing and very confrontational insisting that I spend more money to use the "reward". When I called corporate they told me to go online to complain. What is the point of being ignored three times. The assistant to the manager was awful. When I asked when the store manager would be in I was told they couldn't give me his schedule. I wasn't asking for his schedule I just wanted to know when he would be in the store. Totally unacceptable. Glad to take your money. Big talk about rewards but reluctant to actually reward the customer. Bad bad bad assistant to the manager. All for the want of a penny. read more

Writing this review with the hopes that someone in management will see it. I doubt they even care! My dishwasher died mid-june, I needed a dishwasher by the 4th of July since I was having a large party. yes, I know 1st world problems! Went to Best Buy in framingham....asked the sales person, which dishwasher was in stock and could get deliver within 10 days. He quickly looked up the 3 models I picked... This one, delivered by next Wednesday, PERFECT... paid the 8xx.00 and went on my merry way... Wednesday comes No delivery (waited all day) called the store... That dishwasher is back ordered, Your sales person should of called. July 9th is my new delivery date, On vaca that date and ummm NO!!! back to store picked another one... 9xx.00 with free installation. next Wednesday delivery, GREAT! FF to delivery, Dishwasher has a small dent on right side... NOPE don't want it, installers call Best Buy... 2 more weeks for a new one or 200.00 gift card to except cosmetic imperfection....wasn't happy but said OK. Party comes run dishwasher and there was a large puddle on floor.. thought someone spilt water, going on vaca, see if it happens again. 2 weeks away, come back run dishwasher leaking!!! Call BB they give me a number to call for repair 1-800-540-7227. Call book repair in a week 7-1, No show, call to see where they are, OOPs sorry we never put it on the repair peoples schedule... THIS GOES ON 2 more times... 2 more 7-1 Days WAITING!! Get a date for Friday Sept 7th 7-1... isn't my first rodeo so Wednesday call and confirm... Not on schedule... re-book for Monday Sept. 10.. who shows up at 7AM on Friday... Repair people. Latch is defective and not clicking shut NON-REPAIRABLE, They call Best Buy to say we need a new one. I hear the woman reply... They are out of there 15 day warranty and they took a 200.00 Gift card for the defective dishwasher. SERIOUSLY, at no time did the original installer say, there's a dent and it will leak... a-lot! Is that OK? when repair explained the ordeal I went through, she said, I will speak to management and call her back, STILL WAITING for call back.... HEY MANAGEMENT... YOU CAN HAVE YOUR 200 Gift card back can I have a dishwasher that doesn't leak, PLEASE!!! Pretty please. Outcome. The power of social media. Exactly 4 hours after posting this review on a few sites. I received a call from Best Buy, they sent me a new dishwasher. read more

just wanted to ask if they had a movie before coming in, was on hold forever, finally a girl picked up and said, "sure, let me look into that for you" before I finished explaining what I was looking for and I was put on mute (no hold music, still connected, no sound)... for twenty minutes. I came into the location, still on hold, asked to speak with a manager, and then the REAL frustration began. i showed him my phone with the ridiculous amount of call-time clearly displayed, saying, "as you can see, I'm still on hold." He showed little to no interest in apologizing for this or disciplining his employee. after fruitlessly looking for the movie in the store (it is not a title that they ever "carry in the store"... meaning you need to order it. Wouldn't this be important information to put on the website? I wouldn't have come if it simply said they only carry the item by order), I left. After I left I called Target which was just a walk away. They picked up. They told me they had it. I went over and got it. BUT: on the way, I called Best Buy one last time to leave a formal complaint about the manager being worse than the employees, and guess who picked up? Ms. Let Me Look Into That For You. I'm not going to go into details about what happened next, but I will say that this was a rare occasion where I felt the responsibility fell upon me to be painfully blunt and honest. I'm sorry if you felt embarrassed, but seriously... read more

I needed to buy a laptop to go with oculus rift. The young man was outstanding, knowledgeable and super helpful. I buy a great deal from Best Buy and have been to numerous stores. This was the best experience I've had in a long time. I'm an elite member for a reason but I have to say I usually prefer online because of the young apathetic employees but this experience was 100 times better read more

I went there today. Lastnight I returned an Ipod touch that I had gotten for christmas, I asked the Kid for a store credit but he screwed up and credited my fathers account. When I went to make a purchase the next day the person who rang me up said that the Item was credited to the credit card .. Ok fine, I totally understand however I asked for the manager and this extremely rude Red headed shift manager came over to me and was very defensive and unappoligentic, horrible demeanor and should be working in the stockrooms and not with customers... I will never go to the Framingham Bestbuy again... very upsetting read more

Circuit City, I miss you! Now there's not another option, and I can't stand the people who "work" there. If you can actually find someone willing to help you, they can't actually answer any questions, so you're on your own. The Geek Squad service is pretty good. Cell phone, computer, appliances, TV's are terrible, and the workers have a bad attitude and spend more time socializing with each other than actually helping anybody. Every time I go there, I think Never Again! And I end up going back because the price and selection are good. I hate Best Buy. read more

Be aware if you try to use geek squad for mobile install, when items are purchased elsewhere. This review is for Geek Squad mobile installation services. I had an appointment that I made online to get a powered subwoofer installed. When making the appointment, I also told them a month ago what equipment I was bringing with me. This would have been the time to tell me you did not want to do the install, or what problems they had with my equipment. when i arrived, the tech looked at my gear that I purchased from crutchfield, he told me I would not be happy with the sound because it was 80 watts and i should have something in the 100 watt range. He then attempted to sell me merchandise from their show room.... Then told me the wiring kit, also from crutchfield was not a large enough guage wire (it was rated for 300 watts) then tried selling me a new wiring kit for 600 watts... so I asked, whey do I need a 600 watt kit for a 100 watt sub/amp (that you suggest)? It seemed like they were making excuses for not wanting to do the install so we took our stuff and cancelled the appointment. read more

Update to my recent review on the problems with the delivery and installation of a dryer purchased at Best Buy. I thought everything was fine after the reversal of the dryer door. A couple of weeks after the reversal the dryer vent elbow popped out while it was being used. This filled the basement with hot and smelly air. This forced me to move the dryer and crawl behind there and temporarily tape it on using duct tape. A couple of days later I stopped by the store and spoke to the Geek Squad manager who previously helped me. He arranged for a Geek Squad technician to come by in about a week while waiving the service fee. I was required to purchase a dryer vent kit for about $25. The technician came when scheduled and fixed the problem including clamping and using the proper metal tape. The original driver/installer had done neither. Hope that guy is terminated as he was lazy and incompetent but as he worked for a subcontractor who knows what happened. Again makes me think twice about purchasing a product from Best Buy that will need installation upon delivery! read more

This is more an indictment of the corporation than this particular outlet, but it is where the purchase was made. No problem with the product (so far), but the utter LACK of a coherent customer service department is breath-taking. Please note that if, for instance, you wished to communicate via email you are dead in the water, for there is none. Nor is there a direct line to a Customer Service Rep per se; rather, you are bounced from one person to the next until they finally pinpoint not only the department from which you made your purchase, but also from which zip code it originated. And be prepared to repeat your phone and/or order number serval times per call, each of which entail interminable waiting times and in my case at least one dropped call. We purchased a major appliance with a Wednesday delivery date, cancelled at the last minute and rescheduled for the following Saturday. My "two hour window" of 11 to 1evaporated to 4 to 6. Delivery was made at 7:30pm. Now, I understand the truck experienced some mechanical problems -I get that these things happen from time to time. What's not so cool is BestBuy not having the courtesy of updating the waiting customer. In my case, I had to cancel a dinner reservation for which I had a Groupon cupon that expired that day. When I finally was able to reach someone with decision making authority I was told there'd be no compensation for my lost value, nor would they proffer a discount. Best (no pun intended) they would do was to send me a nifty LITTLE BBgift card. There will be no more major purchases from this messy corporation. read more

The guy who at GEEK SQUAD helped me was nice but it took him over 45 minutes for him to check me in because he kept doing things wrong and once my phone was done I was given my phone back and he made me stand there for 25 more minutes while he was in the back and then typing on the computer and the whole time he didn't ask me for anything or need anything from me he just told me to wait and then at the end said "so you already signed these papers earlier right?" I said yes and then he said I was all set. It was an excessive waste of my time for absolutely no reason and because of this I will NEVER use Geek squad ever again!! Both when checking in and picking up my device (just getting a cracked phone screen fixed) it was very apparent that the pace of the worker I dealt with was excessively slow and that he seemed to have no clue what he was doing. I have worked in customer service before so I normally am understanding and empathetic but this was absolutely unacceptable. read more

This location at Framingham keeps getting worse and worse for me. I just called to gain knowledge of the difference between two ranges as I couldn't understand the differences based on the specifications on line. I was asked sarcastically why I wanted to know differences if this was only a temporary stove (long story). Little does this guy know that my sister had been looking for stoves and asked for my opinion on the one I had been using as compared to others. We were looking to see what might be the best for her. And, I was wondering if I keep this stove after I had been using it. But nonetheless, the guy was just in shock that I would actually want to know the difference between ranges. In the end, he said I would have to come into the store and he could not answer my questions as to the major differences over the phone. Weird!!! The long story: I ordered 4 appliances for my kitchen. All but 3 were delivered on Oct. 30th. The range didn't come and I was emailed I had to wait until December 19th. I did.. I was without a range for all that time! On Dec. 18th I was called and told to standby from 3-6 the next day for my delivery. Well, it never came. When I called, I was told the store tried to get in touch with me but because they couldn't get in touch with me, they canceled my order. I HAD PAID MY $4,000+ BALANCE ON MY CREDIT CARD AND I WAITED ALMOST 2 MONTHS; YES I WANTED THE RANGE! They couldn't tell me who cancelled it. They said it was cancelled because it was a discontinued item and only a few left. Um, OK! Then sent it to me! I placed the order again and had to wait until AFTER CHRISTMAS DINNER to get it! Not one person cared AT ALL that I had waited that long, waited for delivery that day or missed out on cooking my family Christmas dinner. I was even told to cancel the order and shop elsewhere when I told one person that I didn't want to spend $1,500 for my range at Best Buy. Now, I just want to return the other appliances as well. One thing is for CERTAIN; I will never shop at Best Buy again. Nice customer service. They couldn't call my phone to find out if I wanted the item before canceling it.. i wasn't worth a phone call??????????????? And, according to someone who works there; this can happen. They have cancelled orders and they could cancel yours! read more

Went in with a computer I thought would never start again, prepared to spend $1500+ on a new Mac. Geek Squad fixed it after another computer repair shop and the Apple "genius" bar could not do anything. I was so grateful I bought some accessories I like but don't actually have to have. I do recommend going to get service early in the day when the Geek Squad is not backed up, or making an appointment in advance. But I truly cannot recommend this store highly enough. read more

I am to disappointed to even comment. Problem with shipping. Problem with selling me the wrong product. Hassle in return delivery of A/C that was sent to me with bad plug. Bad customer service. They are great right up in till check out time then nightmares begin. read more

Went in to buy last models Samsung TV. The sales associate showed us the tv we were buying and the current years model one. I'm soooo glad i didnt buy it from amazon. For $200 more i got a far better TV and much thinner profile. He also recommended the samsung sound bar and woofer. I wasn't even looking for that but im glad he mentioned it because for $300 i got an awesome little sound system now. read more

Products are great and prices are fair however staff is not always available when needed and returns are becoming more of a pain even with warranties. read more

these a.holes sold me a damaged tablet pc. (cracks and scratches, wouldn't turn on) I came back the next day to exchange it. they refused, implying i damaged it. The guy said call 'asus' -- they'll do it. Basically speaking he had me do his job for him. He just couldn't be bothered to deal with the manufacturer. read more

My Macbook Pro slowed down significantly after upgrading to Maverick. We brought it in to Geek Squad and asked if we needed more memory. The "experts" at Geek Squad said yes and took 3 days to try a PNY memory card and then complained that Mac is too finicky and they would need to try ordering other brands of memory cards. I took my laptop directly to PC Exchange in Saxonville where their actual expert noticed there was a screw missing in the laptop case. I received the real solution to my problem, Repair Permissions and Verify Disk, and now it works like a champ. Plus PC Exchange replaced the screw that Geek Squad lost for FREE! When I called Geek Squad to tell them about their bad call regarding my laptop's problem and the missing screw, the repair guy was completely indifferent and rude. Learn from my mistake and go to PC Exchange. read more

Just left store with zero satisfaction after 2 hours! The store cancelled the wrong service plan and told us to go to the web site to rectify. The 800# told us the store had to fix it! Total run around! Never buy anything again from this store! Still have to wait five days to fix the cancelled plan and then we can send the phone in to be fixed! Alex the Geek Squad tech was trying to be helpful but the management could have cared less. Lesson learned: always try to buy local and not a big box store again! At least this one!! read more

Stopped into Best Buy this morning with the intention of buying a remote car starter kit for my husband for Christmas. Spent 20 minutes walking around the store trying to find a sales person to assist me with my sick toddler in tow, and I asked at least three different associates to help me because the kit I wanted was locked behind a glass case. I was told somebody would be sent over to assist me -nobody ever showed. Finally, an associate was nearby helping another customer who wanted to get something out of the same glass case that I had been standing there waiting around for. I asked the guy if he could grab something out of there for me as well, since he was already going into the case. He doesn't even look at me, mumbles "sure" then be to hands a remote starter kit to the customer he was helping and proceeded to close the case back up and lock it, as I'm standing right there. The customer he was helping pointed out once more that I had asked him to grab something for me, in which the associate replied that he wasn't able to do so. The associate never addressed me or even looked at me during this time. I understand if an item is expensive and he wasn't able to give it to me for whatever reason, but don't tell me "sure" you can help when you know that you had no intention of doing so. I would have loved to not stand around and wait for nothing, only to be treated like garbage. After that experience I picked up my child and walked right out of the store. There is absolutely no reasons to treat customers this way. Mind you, it was 11 am on a Thursday and they weren't even busy yet all of the employees looked like they didn't want to be bothered. I will gladly take my $300+ somewhere else because this establishment does not deserve my business. read more

This has to be then all-time most poorly managed store on the planet. No customer service at all. No manager on site. Don't even answer the phones. They are doomed to be out of business. Lost a $699 sale with me because there was literally no one to retrieve the item so I could pay for it. Wow. What a joke of a store read more

Where is the negative star rating option? Never in my life did I think I'd be so compelled to write a bad review on Yelp. However, I had one of the WORST experiences with Best Buy over the course of the last several weeks, yes you read weeks. What should have been a SIMPLE order and Geek Squad delivery/set up wound up being an absurd goose chase. I ordered a television stand at the Framingham store and was told upfront that it would need to be shipped to them from another location so we would need to pick a delivery date two weeks out (totally fine!) I have a saint of a mother and she was willing to be at my place while I was at work for delivery. She drove through RUSH HOUR TRAFFIC to get to my place for a window of 8am-10am. They did not show and called me and said one of the Geek Squad members had a personal issue. Again, I can understand, but is the only Geek Squad member in the entirety of Best Buy? I think not. We rescheduled for that weekend I was to be home and available. I was given a window of 12pm-4pm. I got a phone call at 7:30 in the morning on a Saturday...WTF. Waited around only to be told that THE PRODUCT WASN'T EVEN AT THE STORE YET!!!!!!!!!!! I was infuriated. And had to have a THIRD delivery date set up. I went INTO the store to demand and explanation and they said "oh it's coming". It should have been put in process to get to the Framingham location from the moment he hit the submit order button, now THREE weeks before. Days later, they said "Oh it's been in Framingham this whole time and was overlooked." Why even bother me telling that, it is just adding salt to the wound. You are incompetent asshats. After delivery last week (which was NOT comped and the whole thing should have been), I swore off Best Buy forever. I GET A CALL TODAY at 8:00 in the morning from a Geek Squad member saying he's coming for delivery. DELIVERY OF WHAT!? I said "I HAVE NOTHING TO BE DELIVERED, STOP CALLING ME." Knowing them, they will still show up with some piece of furniture that I've never even looked at and will be standing outside an empty home for hours and I will be blocking all of their calls. This is one of the most disorganized JOKES of a business run by monkeys who don't even know where their products are. Do not give them business because you will be stressed, angry and disrespected. Time is precious and so are customers. Absolutely asinine. read more

I have to say I've been to many Best Buys in my time but the team environment here surpasses any location I've ever been to. High energy and experience from the attire team in every department. read more

I really don't even think they deserve 1 star. Customer Service is horrible. My daughter's Nintendo DS screen isn't working. I emailed BestBuy.com. they said call the store and they should take it back. I called the store on Thurs 3/19. Told them about the DS and the 2 yr replacement warranty. They said no problem, bring it in. I wasn't worried about anything, I had just purchased a Silver Ds for my son and the salesperson sold me the warrranty "If anything goes wrong bring it back and we'll replace it" Went to the store on Sun 3/22. I was told they WOULD NOT replace it!! They said it was damaged and the warranty only covered Normal wear and tear. Who do they think are playing with DS's?!?!?! This DS has the normal wear and tear from a 7 year old girl. She uses it, puts it in the case which was purchased on the same day. The screens have no scratched the plastic is not cracked, 1/2 of the upper screen does not work. I purchased this warranty because I was told it would be honored. I spoke with a manager. She didn't even know the policy, she handed me a pamplet and said sorry. My next review will be to the better business bureau!! Then I will return my son's Silver DS and go to Walmart and buy it. Why would I give my money to a store that does not honor it's warranties and treats it customers so poorly?? read more

went there to change phone service and they had no clue was there for 2 hours ,the mobile section has no clue and very rude people

Black Friday 2015; I stood in line at Best Buy's Framingham location. I stood outside since 10 pm in the bitter cold awaiting to buy the $150 TV that was legitimately FALSELY ADVERTISED. There was no fine print saying each store got a limited quantity, that's nor what made me mad. The thing that made me furious was they literally gave them away to the first 20-40 people in line. They also allowed people to save places in line, along with let people who were standing across the street most of the night become part of that 20-40 people number. The ENTIRE MANAGEMENT team from that night needs immediate termination. There were yellow and white polo wearing shirt people stating I could order the TV for $150 and delivered to my house...however when I got to the Home Entertainment service desk....they told me that was impossible and that no one would say that to me. Unfortunately I have 4 witnesses that said the same thing. You didn't lose my business once, but TWICE that night. I was also going to buy a Ps4 which was $300 at Toysrus for a bundle when you were charging $450 for just the console at your location. Black Friday is to get stuff CHEAPER than normal...not jack prices. You're company is losing business from me alone because I have discussed this with everyone I know....thanks for caring that my feet could have been black from frostbite and yet you can't even compensate a loyal customer for the purpose of a TV. I'm informing the BBB Monday morning and telling them to shut this location down....unless the team is immediately fired and new black Friday regulations are met. read more

went there about a week ago. purchased hi end tv and got talked in to a $400 sound bar because salesman said sound out of the tv was not good. we hooked up the tv and were very satisfied with sound so brought the sound bar back to the Milford, MA Best Buy. Even tho I had receipt and item was still in its original packaging, they refused to take it back because we had purchased it in some Home Theater section of the Framingham store and they don't have Home Theater in Milford! Why should that matter to me? And what's wrong with Best Buy that they won't address such shoddy customer service in this age of Amazon and other consumer friendly retailers. At least print a warning on the receipt! Angry at Milford store for not going the extra mile; angry at Framingham for not warning me of this arcane return policy; angry at Framingham for misleading me on the need for such a sound bar purchase; and angry at Best Buy in general for allowing such a return policy to exist. read more

why do they call it best buy? well when holidays are near its when the savings comes, but some of there expensive items are sometimes the worst buy. i barely get satisfied when i purchase something wish there were more local electronics stores. read more