Joel, Alice, Luis all did a fantastic job, assisting my Grand Daughter and I setting up her new Mac Book for School. I'm always impressed how kind, considerate and professional all Best Buy and Geek Squad Associates are, high five to Management. The Team we worked with today! read more

Worst customer service ever. No one really wants to assist overall. All staff seems annoyed at their job and always displays attitude when answering a question. Geek squad is a scam too. Tried to get a replacement for a screen protector. We were given a cheaper kind since the one we got with lifetime coverage was discontinued. When asked whats the difference, we were told its the same even though ours had bluelight protection and the one being given to us is cheaper and no blue light. Not until i showed and read the receipt the staff then acknowledged it and gave us the difference in store credit. Make sure you all pay attention! So disappointing. They should just close this since staff dont event want to be there! read more

I received a $10 certificate to use and couldn't really find anything online that I needed. I was in the area so stopped into this location to see if there was something I could buy without spending too much. I saw a salesperson in the appliance section who offered some help. I asked if they had any dishwasher or washing machine cleaner, and he said not in the store, but could order it if I wanted. I decided to walk around and saw something to buy in the price range. The store was pretty empty and I didn't have to wait in any lines to check out. read more

Best Buy Hawthorne - I'm here - Computers Near Me - Hawthorne, California

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Horrible experience trying to return a new item that exceeded the 15 day return policy. I was rejected.Do better best buy!

I absolutely love Best Buy, but this is absolutely the worst. The customer service sucks. Every time I come in it is a problem, just their attitude, a black lady was at the front she sent me over at customer service, waiting to pick up an item, she looked at me and turned away. I walked over to like see if I could get help. Every\n Body was just doing whatever they was doing not paying me any attention at all. read more

I came here for a specific item where the Best Buy website showed this place had some... I was excited driving from Torrance to this location to buy this today! I was promptly directed by the front desk to the back where I met 2 young men in blue and they too pointed the way... To my horror, they had no inventory of my item on the floor! A young man dressed in black, Devin, came out of 2 flimsy black swinging doors rolling out a huge cart of big TVs, none of them was the tv I wanted... With great dismay I asked "do you have any 43" TCL firetv that are on Black Monday special?" To my surprise, he parked the cart he was moving and said "let me take a look"... He went through the black doors and within a minute or less, he came out with exactly the tv I was looking for, the TCL 43" F35 2025 smart tv! He said it's probably the last one... SOLD and what great service! This guy Devin belongs on the floor, he doesn't point, he leads the way and produces for customers! Thank you Best Buy for an amazing $100 off deal! Amazon can't match your price on this item, I don't trust them delivering it to my door, and I won't get the great customer service in producing this product for me to buy it for my home! read more

Incredibly disappointed with Best Buy and their tech support, Geek Squad. I purchased a Toshiba Class C350 tv on May 9, 2025. Just under two months that tv began to malfunction. I liked the tv and wanted to exchange the broken tv for the exact same one. So, I brought the tv into BestBuy on July 3, 2025 with the intention of getting an exchange. I was told by the cashier that Best Buy policy requires all tvs under 50 inches to be reviewed by Geek Squad, the Toshiba I purchased is 43 inches. The GS representative, Christian informed me that BestBuy policy requires all tvs under 50 inches must be inspected by a GS technician and he would have to keep the tv for two weeks. He quoted me a completion date of July 18, 2025 with a possible two and a half week turn around time of July 23, 2025. In the meantime I purchased the Toshiba tv once more with the intention to return it within the 15 day return period. By July 13 the 2nd Toshiba I purchased malfunctioned in the same manner and I returned it on July 16, prior to the 15 day return policy provided by BestBuy. In the days leading up to my July 16 in store visit I kept checking the status of the repair and it had not changed beyond "check in". The cashier told me the 2nd tv needed to go through GeekSquad repair and I refused. I was well within my 15 return policy. Josh, a GS rep, came to ask why I was returning the tv and I let him know as well as see videos of the tv's defect. After the return I asked Josh if he could give me an update on the repair and he had no information indicating the service center hadn't updated on their end. When I called GS on July 23 Eric told me they had no recor of the tv or repair. A review of the tracker indicated the tv hadn't shipped out to the SC till July 18, 15 days after I had dropped it off. Josh informed me that small items are not tracked and he had no way of knowing where the tv was. It is now July 29 and BestBuy has continued to lack information and accountability. read more

Best Buy Hawthorne - Shipped out for repair 15 days after initial drop off at BestBuy/GeekSquad - Computers Near Me - Hawthorne, California

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Employees there steal stuff from customers just to resell Pokemon cards at 3 or 4 times the value! And it's not the only Best Buy it happens at! Management lets it happen so they are in the fix too read more

With hundreds of thousands of dollars of merchandise on the floor, almost no staff on hand to help/sell. The choices for a sound system were plentiful. But with no professional assistance, might just as well shop online. I will never waste my time visiting this store again. Good luck Best Buy. read more

I called geek squad from my residence. My laptop camera suddenly stopped working while working. Geek squad tried assisting me over the phone instead of bringing my laptop in. We'll they were unsuccessful. I then scheduled an appointment to bring in my laptop. I was fortunate enough to get an appointment the same day. Come to find out my hardware no longer works for the camera. I can purchase one or replace laptop. At least I have options for now. Thank you best buy read more

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Good and quick service everyone in the building is very welcoming . Black Friday prices were good. read more

Best Buy Hawthorne - Has a nice View - Computers Near Me - Hawthorne, California

Had to drive outta my way to pick up a waffle maker that my local Best Buy didn't have in stock. The people here were very helpful and friendly and couldn't ask for a better experience. The waffle maker I bought was a great value on sale for $30 less. Also the location is convenient just off the 405 with plenty of parking read more

Best Buy Hawthorne - Computers Near Me - Hawthorne, California

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If I could give no stars I would. I purchased an e-scooter for a family member, i didn't realize that the person that helped me was a high school or college student who was trying to assist me, she ended up giving me the wrong information about the manufacture warranty and the extended warranty thru the geek club, she told me there was no manufacturer warranty and there was, then she said that I could not purchase geek club coverage which I found out today was a freaking lie so I have to bring the scooter back and return it and rebuy it to add coverage. I will speak to manager to clear this up and also let the corporate office know. They have these darn kids working here who don't know what the f### they doing. Will not buy from this location ever again. Need to hire new manager who know how to run the store and stop hiring these kids or teach them to ask if they don't know the correct information. This is ridiculous!!!! read more

Do not go here if you're looking to make a purchase or need help regarding one. The staff act as though you're interrupting their hangout time if you have a question. On the rare occasion someone does assist or you find one to assist, the answers are minimal with no effort to offer suggestions or guidance. It honestly feels like they don't want customers to buy anything. If you have other options, I'd recommend avoiding this Best Buy. read more

Daisy you were so kind and professional!! Thank you so much for your help! I didn't recieve a receipt online for my last purchase, and I didn't know my phone number was never attached. Thank you for the details. read more

Terrible customer service been here for 20 minutes have asked for assistance twice in the camera department. There is no one to help you.. this is very sad that you come to buy something and get assistance on the right thing to buy and you can't get any customer service workers third time went up to front desk finally spoke with the manager he was able to help. read more

This is the worst best buy I have been to. They didnt refund the entire amount of a good that was damaged when I received it. The incompetent and lazy manager of the Hawthorne location told me to contact the state to get a refund of the tax amount. Like what?! Pretty sure they are supposed to refund state taxes and fees when an item is returned. Go to any other location. They scam you in Hawthorne. read more

Enjoy another 1 star review guys, and know that you lost a customer for life. I've spent thousands of dollars with you (BestBuy) in the past and I am going to spend thousands more elsewhere in the future. This review is for corporate, if you're reading that is, doubtful. Because at the store level I might as well be talking to a webpage. I've bought Macbook Air 24/512. I got the wrong color Midnight instead of Starlight. No big deal, I realized it before it was delivered. Talked to support, and was told to just do a simple exchange at any store. Lets not discuss the fact that "Signature Required" delivery was just dropped at my door and I had to take off work to get it before it was gotten by someone else. Anyway, after work, I came to this store. Looked like it was going great, the guy comes back with the right color laptop. Then asks me for $281. What?! "Its a different SKU, we can't give it to you at the old price". It felt like a shakedown because they think they can. I returned the order, went home and ordered it AT THE ORIGINAL PRICE from Amazon. Hope you're happy BestBuy. I won't be back. Ever. read more

Short review: We ordered a TV, the best buy delivery service told us we were good to go night before the delivery, then 3 hours later cancelled the delivery. Next day bestbuy gives us multiple different excuses that don't add up as to why this happened. Best Buy still pulled out the $700 from our credit card, said they might do a reschedule 3 weeks, but even then, no TV is guaranteed (yet taking our $700 is guaranteed apparently). Situation got settled within the day due to my persistence, but it was still not a great situation for us. Long review: We had a headache with a TV order some years back but that fortunately got resolved when we came in to talk to Customer Service with a manager named Maria. She cleared a lot up for us and was extremely nice and helpful, but there's still somethings that do not make sense about what happened to our original order (it seems like the warehouse messed up to some capacity), not to mention, we almost didn't get to speak with Maria because the first employee we spoke to at the CS desk didn't seem to know what to do or how to talk to us, and of course, that wasn't helpful, so we were really thankful that Maria showed up. This whole instance is more on the warehouse than on the store, but being that YOU CAN'T LEAVE A YELP REVIEW FOR A WAREHOUSE (enjoy that bowl of froot loop loop holes Best Buy), we figured since this is our go to store we'd leave the review here. We had ordered a TV online about a week before Thanksgiving/Black Friday weekend. 2 weeks later, the night before our order was supposed to be delivered, my dad gets an email at 5pm giving us a heads up that it would arrive the next day, December 6th, between 7am & 2pm. 3 hours later though at 8pm, my dad gets an email saying they need to reschedule. No reason why, & no further info. The next morning my parents call the number provided in the email, and they speak to an employee at a delivery warehouse, who's telling my parents that they can't deliver because there are no more TVs, & that we could reschedule to the 21st of December, but even then, there is no guarantee of a delivery. WHICH IS INSANE, because the $700 for the tv was already taken out of our account by BestBuy. LET ME REPEAT THAT, THE MONEY, $700, (SEVEN HUNDRED DOLLARS) WAS ALREADY TAKEN OUT OF THE CREDIT CARD FOR THE TV, YET BEST BUY IS TELLING US THAT THEY CAN'T DELIVER CUZ THERE ARE NO MORE TVS, AND THEY DON'T KNOW IF THEY CAN EVEN DO THE RESCHEDULE DATE- THEY HAD 2 WEEKS TO TELL US THIS AND WAITED THE NIGHT BEFORE THE FRIGGIN TV WAS SUPPOSED TO BE DELIVERED TO SAY SOMETHING Not to be Captain Obvious here, but do you know how shady and insane that sounds both from a customer and business stand point?! The guy on the phone who I assume is with the warehouse (named Ryan) even mentions "well, Black Friday & Cyber Monday orders were probably prioritized", yet we had bought this nearly a week before that busy weekend. I mean, come on, if you're going to throw excuses at us, make it make sense and not like you're tyring to scam us. We decided to go to BestBuy in person and speak with a CS employee, who wasn't too friendly or helpful (it's like she was intentionally put there as a wall to fend off customers). Eventually, after a lot of circling around and back tracking, she FINALLY gets a manager. Maria shows up and she's extremely helpful and explains what may have happened, however, what she says also doesn't add up. She tells us that, my mom was supposed to receive a call, and that if she answered that call, it would be a confirmation that we would be home for delivery, and because we missed it, delivery automatically moves on to the next person. This seems like a pretty weird policy, and my dad mentions that there was no indication that we had to do that. NOT TO MENTION, the man from the warehouse my parents spoke to on the phone didn't say this, nor were we told this beforehand. If this actually was the policy, why did he not bring this up on the phone to my parents when they were talking to him for nearly 10 minutes, and why did we not get a phone call? Plus we got an email saying "THE ORDER WAS CONFIRMED) HOWEVER when Maria walks away to figure something out for us, I look over the emails my dad got, the receipt he printed out. Nothing in the emails my dad received or on the receipt states anything about a phone call or anything regarding that our TV would not be delivered if we didn't pick up. After telling Maria all of this when she comes back, she tells us that the phone confirmation is part of the Hawthorne store policy, but that warehouse policy might be different. Maria ends up hooking us up with a tv from the Cerrito warehouse. While the situation got solved, this all felt like a really avoidable situation that came down to poor communication and policy that seems to exist between the best buy stores and warehouses. Also felt like the Warehouse was lying & and making exuses. read more

I bought a dryer from Best Buy and my experience was excellent from beginning to end. Johnny helped with my purchase with a friendly and very helpful demeanor. The delivery team were prompt and professional -- thank you, Alex and Kevin!! read more

I paid for a soundbar install and tv mount. They had to split the services into two days. The tv install was fine, but the soundbar had major issues. I showed the salesman the exact devices I wanted installed. He charged me for the install and set a date. Fine. The first team never confirmed the appointment, and never showed up. The second team refused the install. The attitude the man gave me made me absolutely livid. I don't want those people in my house again. At this point, I'm done. I'm selling the soundbar and using the tv speakers, or I'll find another installer. Never using geek squad again. read more

Best Buy Hawthorne - Soundbar and speakers, still not installed. - Computers Near Me - Hawthorne, California

If I could give zero starts to this place, I would. Came to this store on Friday 2/20/26 around 8 pm. I needed an Apple charger that was locked in a cabinet. The two employees working in that computer department had no customer service skills whatsoever. They saw me standing in front of them for 20 minutes without acknowledging my presence. One was helping a young couple with no sense of urgency. The other one was sitting on a chair, browsing who knows what on his cell phone . I finally decided to ask them if there was anyone else who could assist me and they just looked at me with no acknowledgement. It is not worth coming to shop at this place. Better buy stuff in Amazon to avoid poorly customer service. read more

DO NOT GO HERE. The supervisor NICK, is the worst customer service person ever. He does not deserve to be in a client facing position. He is so rude , unhelpful, and unapologetic. read more

Would give 0 if possible! I ordered a gift for my brother to pick up at the Hawthorne Best Buy in southern Cali! When he arrived with his 1 1/2 old daughter, they proceeded to run him through the ringer. He was told that he needed to be added as a pickup recipient which in turn we did. Just for Fabian and Bianca to give very lackluster effort in trying to resolve the issue. I contacted their 1800bestbuy and was instructed that everything was clear just for Fabian and Bianca to denied it once again. We waited for over an hour and a half for another worker that helped with no hassle. Fabian is the manager and I feel as if he needs some more training. Just very unprofessional! P.S. Bianca as well read more

After spending nearly $5k on a home entertainment system delivery became a nightmare. The first date promised was tied to a birthday gift. They changed it without asking us. The next date was a 4 hour window 2 weeks later. They didn't show and claimed that we were wrong until we produced the text that they sent. Because we had afternoon appointments we turned the delivery away when the geeks arrived an hour late. We are looking elsewhere to buy and you should consider that too. read more

Made me wait 30 mins after my appointment at geek squad. Understaff and poor service. Staff needs to be attentive

Geek Repair Service: $199 to get a random repair time that ignores the requested time frame 100%. They schedule times based on a computer optimized route that ignores when you'll be home and you are notified 24 - 48 hours before the scheduled 4 hour window. If you don't like the time - enter the repair lottery window again and again and again... Have a complaint about it? "Go F yourself is the attitude". Best Buy Total Tech: Zero Tech, Zero help - some crappy discounts, no repair discount or help. WAIT ON HOLD UNTIL YOU PASS OUT... Complete Rip Off!!! Need an extended warranty - better to use your Credit Card to extend it with a premium card... because they do the same thing when scheduling repairs. No shows, late, wrong date and messed up arrival times. read more

I'm not sure who the manager is, but this place is horribly run. I came to pick up an order and had to wait over half an hour. One employee was picking items from the back, while another stood at the front doing nothing. It's ridiculous that they pay someone to tend to a nonexistent line when they could be helping the other employee get orders out. read more

As my wife and I were waiting in line to pay, behind one person with only one cashier helping another customer, it occurred to me why so many people shop online. We were buying a $10 item and had to wait close to 10 minutes to be served. On the other hand, I had to return two items. There were two people in front of me and I was through that line in about 5 minutes. Plus the gentleman who waiting on me in the phone department was very helpful and addressed my questions and product selection quickly and accurately. The store is relatively clean, had a good selection but limited people throughout. The parking lot is a mess. Spaces are fine but there was a lot of trash throughout. When needed, it will still be the Best Buy store we visit but for the most part, I will be ordering items needed online and have them shipped. Hope your experience is better than ours and...enjoy!!! read more

Stopped by on 08/29/22 (Monday). Huge parking space and it was not crowded since I stopped by on a Monday. Nothing special about this Best Buy - literally the same as other Best Buy places. Anything electronic related is here. Very close to Urth Caffe. read more

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So my husband and I go to this store to get some air pods pro the service is horrendous the guy that helped me no manners on customer service i will never recommend this place to my friends and family they look at you like so low and then why do you advertise an item if you don't have it that right there was the worse this is why im writing this bad review against this store i don't think ima be shopping there no more read more

BUYER BE WARE!! I had a washer and dryer installed on 10/15/25, I called on 10/28 and they said it was outside the two week return window. My dryer doesn't work and I spend close to $2000 and Best Buy is refusing to replace or fix the issue. Very disappointed in Israel the service manager for refusing to assist and make this right. Buy your appliances from another vendor. read more

This place is horrible I paid 1300 for a scooter and it did not work they would not refund my money they said they had to mail it in a check the guy at the front desk did not even put the apt number then they mailed me the completely wrong check with some one else's name on it for 47 dollars I still have not got my money back I will never buy anything from Best Buy ever again horrible company read more

On 7/22/22, I purchased a brand new Frigidaire from Best Buy/Pacific Sales at 5000 West 147th Street, Hawthorne, CA 90250. The warranty expired in June 2025. On 7/15/25, the ice maker stopped producing ice. As a recurring Best Buy member who pays $185 for membership services on repairs, I was informed by a Geek Squad agent that a $99 house call would be charged to me. A week later, he came out and diagnosed that a new ice maker was needed. He ordered a new one, and another Geek Squad technician came out a week later to install it. He said the ice maker would start making ice in two days, but it never did. I contacted Best Buy to inform them that the ice maker was not producing ice. They sent an agent a week later, who inspected the new unit and said a new part costing $37 was needed. A week after that, he installed the part and said it should work in two days. After two days, I called and was told to file a complaint for a full refund. When I contacted customer service, they offered me a $50 refund. I told them this was unfair, given I spent nearly $500. I explained that after purchasing a new ice maker and parts, the refrigerator still would not produce ice, and I was unwilling to accept a partial refund instead of a full refund of the money paid for the new ice maker and parts. I am canceling my recurring $185 membership immediately. Best Buy has proven to be a sham, and Geek Squad agents often provide subpar work. read more

Service was awesome very helpful. Gave me great advice as to my options for purchase. I was pleased with my selection also the value wasn't too bd read more

Don't bother coming here. I'm extremely disappointed with the customer service. I made an appointment with geek squad, the associates spent less than 5 minutes with me before telling me that he can't do anything. That was minor so I went over to the desk to ask the Best buy sales floor If they would help me and all four of the associates looked so disinterested. There was no professionalism whatsoever. It felt like I disrupted their conversation. Super disappointed. I was going to buy a monitor but I'd rather go to Culver City and support their Best Buy. Don't treat people like that. read more

Customer service here is horrible. The employees just stand around and are NOT eager to help you. Pretty much have to ask. I visited this location several times within the past few weeks. Looking to purchase an Apple Watch and iPad. Not the best experience. Customer service needs to be better. read more

I've had 3 great experiences at this BestBuy location since the covid shutdown. All 3 involved ordering online and using the contactless curbside pickup! They have the process streamlined so much that it only took 5 minutes from the time I pulled into the parking lot till the time I pulled back out with my items. BTW one was a 46" tv and another was a Steam giftcard which I think are the two extremes of product types you'll be getting LOL I for one plan on using this curbside pickup process for every :) read more

Best Buy Hawthorne - Line waiting to go in & pull up area for curbside pickup - Computers Near Me - Hawthorne, California

Worst service imaginable they treat you like they're doing you a favor letting you buy stuff there I was followed around briefly rude! Even after I purchased $200 worth of merchandise, they still traded me like crap! The sales people don't even know their own merchandise or how to sell it. I won't be returning and I won't be calling corporate because it's useless. Don't come here. read more

I called Best Buy/Geek Squad to have a TV removed off the wall at one house, and have it transported to another hose; and vise versa. The customer representative over the phone quoted us $600+. We put the purchase on our Best Buy card. Best Buy scheduled at tech to come on that Friday. We called again after 10 minutes to ask how the TVs were going to be transported. The customer representative said that don't that kind of work. She went on and on. It took us 10 minutes for her to listen: We have already put in the order. People are coming to our house for the un-install. Amazing, she didn't see that Best Buy charged our card $600 for the work an assigned someone. We also stated someone from The Geek Squad fulfilled this request years ago; with no issue. I asked for a manager on duty. He quietly stated that they don't do this. I told him that Best Buy's customer service booked this service and charged us already. As loyal customers of the Geek Squad for several residences', nothing could be done to accommodate our request. The manager said he would call us back. We received a call from The Geek Squad manager stating the same; they can't do it. In the future we would trust employees would be on the same page with their information. This was a let down. read more