We had the pleasure of meeting two amazing employees. Wendy was the sales representative. That's we originally mart, see. I had a great personality, helpful, and product knowledge. We also had the pleasure of meeting Chase, one of the leadership managers. He was very professional powerful and friendly. We will definitely recommend friends, family and colleagues to this Best Buy. We had a great customer experience. Sincerely, Eltony and Carrie W read more

We purchased a big screen TY and were given a delivery date. The day arrived and we had heard nothing. After making 3 different phone calls we were told that our delivery date had been pushed one week. This is very bad business. We will be cancelling the order. I do not recommend this business. read more

We came here looking for some BLACK FRIDAY DEALS and we found quite a few great deals here. BEST BUY will price match almost any deal you can find lower elsewhere you just have to show it at the cashier. They can price match AMAZON deals for example... IPAD 2025 13 inch M5: Since this item Is pretty new they were able to knock down $100 from ;) from $1,299 to $1,199 LG G5 83" TV OLED: Priced at $4,999 and we love the picture quality and size of this TV... SERVICE: B+++++++++++++++++++++++++++++ Pretty general salesman at your service and trying to sell you more and more stuff kind of vibe even when you've spent over $5,000 already... We'll be BACK for more great deals at BEST BUY ;) read more

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Best Buy is one of the places that slipped slightly on my must-visit list due to its focus on kitchen appliances and home automation, and having ended the sale of DVD or Blu-ray movies, which was an item that brought people to the store to browse with nothing actually on their list to purchase. Now I spend only a few minutes in the store, having researched online my desired item, and I only visit the store to make my purchase. On occasion I make my purchase from Amazon for the convenience of free delivery and possibly a slightly lower price. read more

Best Buy - Murrieta - Another TV - Computers Near Me - Murrieta, California

Hey Yelpers! This should be for the Best Buy in Menifee, not Murietta. Here's a shout out for Vinh T., who just installed my Rove4K-dual dash cam in my new ride. I had contacted several places recommended on Yelp. The prices were all over the charts. Just for s&g's I went on the Best Buy website and discovered dash cam installation was available. Last week I went to the Best Buy in Menifee and discovered I was missing the cable for the rear camera.. A quick phone call to the Rove customer service and a new rear camera cable was available and in the mail. For Free! Made another appointment and Vinh called me to come in early because he had a cancellation. Long story short, Vinh installed the both cameras and I'm very pleased with his work. Thanks again Best Buy and Vinh! read more

Best Buy - Murrieta - Rove dual dash cam installation. - Computers Near Me - Murrieta, California

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First of all, I walked into the return and exchanges area and their was a polite "new" customer service agent ready to help but he said the system was down and I had to wait for the system to be rebooted before he could help me. We had a very nice, normal conversation. However, he was new so he had to call over a manager to help him. The Manager, name tag "Nalani" was the rudest manager I have encountered in customer service. I had an unopened box that she opened and put her fingers through, which I know I can't do or Best Buy won't take my return. Then, she said I was past the 60 day return window and I said then can I get store credit which she then refused after she opened the package and sifted her fingers through the item! The sad part, was the tone and way in which she told me. When I heard her lack of professionalism in letting a customer down, I was literally in shock! Everyone was in shock actually, none of them could look up or even around. I then asked her again to speak a little more politely please, and she snapped again and said "I am speaking politely". I think her reply proved about enough but to work for a Manager like that, I can't even imagine. Everyone heard her, both employees and customers alike. She saw absolutely nothing wrong with her lack of accountability with how she mistreated her customer(s) and the credit was not given to me on an unopened, unused, untouched item she opened and put her hands all over. The return was less than $100, how embarrassing to work or be around such a horrible Manager! read more

Best Buy - Murrieta - Computers Near Me - Murrieta, California

We had a great experience at Best Buy thanks to Joe. He took the time the time to help me find the wi-fi router i want. Joe was very patient, knowledgeable, and never rushed us, He really made us feel welcome and comfortable during our visit. Excellent customer service-Best Buy is lucky to have someone like Joe on their team. Thank's Joe, next time tell me where to get that soda lol! read more

We had an issue with a recent purchase and Jake and Chase made it right. They also made sure the store manager Andrew knew what was happening. He greeted us and made sure we were satisfied. Thank you so much. It's rare we have an issue but this is why we patronize this store. Outstanding customer service. read more

These employees are so damn lazy it's not even funny. I walked in, was greeted. Okay, great. Asked for help, employee said yes, one minute. Waiting around, nothing. I was wanting to buy a gaming PC if anyone knows, they aren't cheap. Instead, I'll take my business elsewhere; it's this kind of crap, is why retail stores loose to eBay, Amazon. They suck and make people not want to go. It's shocking. read more

We purchased new TVs and home theater equipment from Best Buy in Murrieta and not only did we get it all on sale, but they also delivered and installed it all for FREE (with a My Best Buy membership)! It will be a while before I need to make a purchase like this again, but when I do, I'll trust the folks at Best Buy to take good care of me. read more

I walked into the store and the guy that was just sitting in his chair, I asked him if I could get some help. He said, yes, I'll send someone over there. Ten minutes later, nothing and nobody shows up. So I walked out of this store as he looked at me, and I looked at him? I wanted to buy a $300. Item. I guess they're doing well. read more

Back on Jan., I found the only PS5 I could get my hands on. I called and was sent a link to have one set aside. My experience was 5 star. The gentleman that brought me the system, sat me down like I was buying a car and tried to sell me an extended warranty. I felt somewhat pressured. I didn't appreciate that aspect of the transaction, at all. Other than that, the price was fair. 5 stars for Best Buy in Murrieta. read more

Best Buy - Murrieta - PS5 last minute gift for my Grandson 1/13/2024 - Computers Near Me - Murrieta, California

The worst customer service on the planet. Entire store actively putting in effort to not help customers only to turn around and be like " ohhh sorry our inventory was wrong again, but we can order it for you " as if that's something special no one else can do..... only reason people go to Best Buy is to walk out with the item. No one wants to over pay Best Buy and wait days and then have to visit this trash location a second time just to get the item you lied about having to begin with read more

The Services that have been provided have been less than optimal. I feel lied to on purchases made at your store in order to secure a sale . And the policies have been used as a scapegoat tactic to avoid fault. This is duplicitous business practices. And this has happened more than once! read more

Logan and Travis were amazing help , answered any questions I needed help with and provided me with a amazing product and kept it real and honest highly recommended to anyone who is looking for a good shopping experience, I got the jbl ear buds that were on sale ! read more

I purchased a defective mouse came back to return it and to purchase another one. I waited in line 20 minutes on the electronics area to ask a question to make sure I was purchasing the correct mouse that had to have a USB for it after three people were taken care of a gentleman set at the second cashier's desk and took the last person in front of me. As I was expected to be called up, the jerk stated I was helping them prior, sir I need to take them next and they had just walked up behind me at that minute. I tossed m my mice lol over my shoulder and told him they need to learn how to deal with people correctly in business situations and not blow people off that I've been waiting in line for 20 minutes. I reported it to the manager, who stated I needed to wait my turn in line?!? Not only did I, but he didn't even understand my situation or take into account my side of the story. Over places like Best Buy thinking that people can choose other people when really it's just a number and being in line. I simply will never return to Best Buy again nor will I ever recommend them again.. go to any place but Best Buy and buy anything you want Best Buy will go out of business because of treating people like this - and it's the worst when it comes to people and listening.. read more

Decent location. We were able to quickly pick up our online order and the process was really smooth. They have a good selection of electronics on display and for purchase. The prices are fairly reasonable, but you'll probably have a better chance of getting a deal if you buy online. The location is kind of secluded so the place has an entire parking lot to itself. The worker who helped us with our pickup order was nice, but didn't seem knowledgeable about our questions. We also weren't welcomed when we first walked in yet the people behind us were. Overall, a decent location to pick up orders but the service could definitely use some improvement. read more

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After a great experience with Jonathan getting a new phone, we had some technical difficulties that Jozalyn was able to assist me with. Thank you both. read more

The bald manger with with a goatee and glasses, is extremely unprofessional, 3 items were hung on the wrong hook and the price was wrong and he refused to sell the item at the makes price. Best Buy clearly need to have a customer service class. Shop Amazon, Walmart, or Target before entering Best Buy Murrieta read more

Jacob R was the absolute BEST! He is very knowledgeable, courteous, respectful, and all-around awesome person! He patiently walked me through and explained all of the available options with all of my purchases. He is a great asset and is the reason I will continue to shop at and refer to this store! read more

Currently awaiting my email to 'review my product' to come in, so I can file a complaint about the bald headed manager with the uneven goatee and glasses. Shameful that the employee that helped me and was polite until the manager came and overtook the transaction. Then the same treatment his manager was giving me, he gave me the same. Would love to hear from a district manager since the manager at this location thinks he can talk and treat customers any type of way he wants! There are complaints about him across platforms but he's still here obviously so the company is okay with this behavior. Check reviews! I spend too much money at this store to have a smart mouthed man speak to me like a child. read more

I came in to buy a laptop. I was browsing their inventory, I'm not super tech literate so I was hoping somebody would try to sell be something and make money, because that's kind of like the whole job right? So I could ask them questions and figure out what to buy. No one did but that's fine whatever. I'm sitting and staring at what I think I should buy trying to use their scan to do order pick up thing but it's not taking me to the product. And I finally flag someone down and they just asked so what are you trying to do? Like I'm trying to spend money on the thing you sell. Why else would I be here. He said it's because they're out of stock and walks away. Ok cool. I consult my Chatbot for my next option because there's not a whole salesperson in the building trying to do their job. I find another option, scan to pick up works. Great. I walk to check out. Guy at the counter sees me coming makes eye contact THEN STANDS UP AND WALKS. AWAY. It's fine there's another check out counter. I walk up to it looking for order pick up. Everyone's there. Looks like managers, clerks, whoever else. They're just hanging out not at the check out but like generally around it. I pace back and forth looking for a sign that says order pick up.... NOT A SING PERSON SAYS ANYTHING. I finally get the cashier kids attention from his phone and ask him where the pick up counter is and the guy next to him jumps into the next lane and says that's where it is. Then they can't find the order from the screen the app says to show to the cashier at check out. Asks for my number. Couldn't find it. Starts going to the app looking for my name to find the order......... INSTEAD OF ASKING ME WHAT MY NAME IS. Long story short they couldn't work their system and I just decided to drop my money somewhere else. The most incapable store I've ever been to. You'd think SOMEBODY was trying to make commission somewhere in there but I had to fight for any interaction. Wild. Like negative stars if I could. This location is trash. read more

Came in a hurry to get a new phone and line setup for a new client and Lalani was a huge help getting it all setup and helped me process the order through the Best Buy app to get me the best deal. I appreciate the honesty and help probably waving a commission to say me money. That's again for the help and speed. I sometimes worry about how much time I'm gonna spend in the store this time was a breeze read more

The men who delivered my new stove/range could tell immediately that I ordered the wrong item. They explained the best way to streamline the exchange. When the new item arrived the different group of delivery men noticed a dent in the side and put me in touch with someone who could give me a generous discount. I was happy with the final price because the dent is not visible. Overall a good experience. read more

About a week before National Day, I bought a refrigerator at your store for $2,559. However, just two days before the holiday, I checked the price on Best Buy's website and saw it listed at $2,999, but with the SAVE20 code, the price came down to $2,399. So I went back to the store to request a price match. The male employee who helped me was very polite, but when he called the female manager over for authorization, her attitude was extremely poor. She immediately started arguing that I shouldn't be using an online promo code. I explained that when I made the purchase, your team promised you would match competitors' prices and offer the best deal. Yet now you can't even match your own website's promotion? My husband asked her directly: "So do we really need to return the fridge and buy it again online just to get the lower price?" Instead of answering respectfully, she interrupted me multiple times, rolled her eyes, and acted clearly impatient. In the end, we were refunded the difference--but the experience felt awful, as if we were begging her for a favor. The service was completely unprofessional and disrespectful. read more

Had to return a new Samsung TV and upon entering customer service I was greeted by Sal and Yahir. Yahir immediately seemed knowledgeable about the TV and gave me some inside information on TVs. Sal chimed in and stated that Yahir was the TV professional. And he sure sounded the part. I could have saved multiple hours of personal research if I had just gone to Best Buy and spoke with Yahir. I feel really happy with my new purchase and can't wait to hook up the new TV. Sal was great through the process, really knowledgeable on the deals and offers and was patient. Every evening shift employee has been great the last few times I've been. Good job BB management and team! On that note, never again Samsung! read more

I went into Best Buy this afternoon looking for a Bluetooth adapter. I think the associate's name was Asher. Anyway, I explained what I needed it for - I told him I wanted to drown out the obnoxious bass from my neighbor downstairs and hook my television up to my AirPods. I'm glad he asked me what it was for because I ended up taking a completely different route - noise canceling headphones. I went home and hooked them up and they are a TOTAL GAME CHANGER. They were also on sale and I'm really glad I didn't waste money on a Bluetooth adapter. He was solution oriented and said if they don't work we could find another solution. These days it's tough to find solid customer service. So glad I stopped by there today! read more

Best Buy - Murrieta - Sennheiser noise canceling headphones. Easy to setup and they are truly awesome. - Computers Near Me - Murrieta, California

Absolute damn scam. This entire company is a scam. Oh you can pick up your order on the first, nope just kidding they don't have it in stock. Ok so send it shopping, nope it'll take 20 days to get here. Birthday gift ruined. Don't ever use Best Buy, hopefully they go out of business soon enough read more

I bought a car stereo from Best Buy for my 2015 Mazda CX-9 that came with free installation but Best Buy couldn't install it... I, someone who has never installed a car stereo before was able to install it myself on the first try in about 3 hours. So what does that tell you about the techs who work here? I wasted 3 weeks going back and forth with Best Buy and was told to order parts to try to make the stereo work properly which was all unnecessary. Then they wanted to reschedule my appointment because they were behind on schedule. The original order of parts worked fine. They told me that my situation was "rare" and they've never encountered it before because my car has an amp with a Bose system where the front speakers weren't producing sound. A simple google search (which is what I did) had numerous results of answers on how to troubleshoot the sound in a car that has an amp with a Bose system. Just don't waste your time here. Go to an actual car audio shop or do it yourself. Glad I didn't have to pay for the "installation" that never happened. read more

Best Buy - Murrieta - Original car stereo in a 2015 Mazda CX-9 - Computers Near Me - Murrieta, California

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Love this Best Buyit has the nicest employees! Especially in the appliance department.

Geek Squad is an amateurish joke. I am a Total member, which I'll be cancelling. I had a 10:20 appointment to swap and plug in a new graphics card into my desktop; a 1-hour job. Since they do not take calls from customers anymore, including members that pay good money for said membership, I had to drive to the store the following day, over 24-hours later to find out what they're jerking around with. My computer wasn't touched, nor started, and wouldn't be for another couple hours. These DEI hire children lost a customer; I took my in-tact computer and brought it to a legitimate local computer repair independent contractor. Picked up my computer 2-hours later. Take your business elsewhere, the Geek Squad at this location are idiots. read more

Called twice to order a filter for refrigerator water line. First person said I had to call another number (not transfer me to another department). She gave me a scam phone number. Second call I placed to BB Murrieta had no idea that their store sold filters for refrigerator water line. So bad to no value at all from this particular store. Maybe training would be better as they couldn't sell me this I certainly won't be looking there for next big screen. read more

I needed a new ink cartridge for a printer. I had the empty cartridge with me to be sure to get the right size and an employee brought me one that was supposed to fit. Once at home, there was a slight difference in size and the new cartridge would not fit. On returning to Best Buy, I was told that there was no exchange or refund on an open box. Store policy. So the store advised me to buy the wrong size and now I am out nearly $200 and still need ink. read more

Straight up idiots! Purchased a washer and dryer and scheduled for delivery to Lake Arrowhead. Day of delivery and these morons ended up in Lake Elsinore. This didn't happen once, but twice. Wasted 2 days waiting for these clowns. Incompetency at every level in this company from dispatch to customer service. I would have given them a zero if possible. Ended up canceling the purchase, went to Lowe's and purchased the same appliances for almost $200 cheaper. They delivered on the day and time promised with no issues. Shouldn't be long before Bestbuy starts closing stores from lost revenue. read more

Great customer service provided by Johan! Thanks for your fast and courteous service!

Had a consultation with a young man named Justin I believe was his name. He was very pleasant I felt he valued me as a costumer and helped me solve my issue in a timely manner while being extremely patient with me. Will definitely be back!! read more

I purchased a refrigerator and I need geek squad two weeks later. Schedule the appointment for today and it's a no-show. Called them got somebody in the Philippines. Wanted to reschedule me for two weeks out. Tried telling me my parts weren't in yet. Even after I told him the parts were mailed to me I have them. Needless to say I got nowhere. Beware Best Buy in Murrieta does not take phone calls read more

I've been a long-term customer of Best Buy stores. I stopped by the Murrieta store yesterday to purchase a cell phone charger. There was only one person checking people out. He was in a long conversation with the person he was with. I waited in line for approximately 10 minutes before asking another employee if there was someone else that could help check me out. She was an older lady wearing a red shirt with long gray hair. I explained that I have been waiting in line for a long time. She said that "they take their time with each customer and you will just have to wait." I couldn't believe it! She could've easily just helped me. She was literally just standing around. I thanked her for her great customer service in a very sarcastic tone. I let her know I would take my business elsewhere and I tossed the phone charger on the counter in front of her as I left. I was furious! I won't ever shop at this store again. She made a comment as I left about me "throwing things." She has a lot to learn about customer service. read more

We were in the market for some electric bikes, and decided to look at Best Buy! Found two that we really liked and the sales guy Robert made it so easy! He was so helpful and went out of his way to make the process go smoothly. Thanks Robert! read more

I am "technically" challenged with all things electronic. I took my computer in for an upgrade to windows 11. The guy was so nice and delicately explained how my computer could not accommodate windows 11. Apparently, the squirrel working the wheel had died long ago. Anyway, they hooked me up with a computer that works great - flawless purchase. I went back with my printer to hook it up to my new computer, and the printer was defective. I had thought it was "user error", but they said something was wrong with the internal settings, etc. So, I got a new printer. (Costco did take back my defective printer) Best Buy is now my new favorite store - I have the Geek Squad maintenance plan, all new electronics and the people in the store are great! VERY different from my experience with Staples about 6 years ago. Found out Best Buy people do not get paid on commission so there is no pressure to sell, they just are paid to help. Gee, what a novel concept! THANK YOU, BEST BUY! Kathy read more