Axis appliance repair was outstanding. They were very informative and prompt. Their professionalism did not go unnoticed. read more

Hands down the worst customer service I've ever experienced. A technician came out on Monday, diagnosed the issue, and then... nothing. After multiple follow-ups, I found out the part wasn't even ordered until Friday night. Once it arrived, I had to wait another 5 days for an appointment. I clearly requested a 30-minute call ahead... multiple times, so I could ensure someone was home. That never happened. Instead, the technician showed up unannounced, called me after arriving, and left when I said I needed 15 minutes to get there (the exact reason I requested a call ahead). I had someone arrive at my house within 5 minutes, and he was already gone. After multiple calls, I was told he moved on to another job and might come back later. Completely unacceptable. Zero communication, no accountability, and a complete disregard for my time. I would not recommend this company to anyone. read more

Dimitri is an amazing technician. He came out after 5 technician and electrician had been to our house to fix a power issue with our stove. Within 10 minutes he had diagnosed the issue that so many had ignored. Fixed in 10 more minutes. Now we are up and running and so happy! Way to go Dimitri, you saved the day! read more

While the techs are knowledgeable the customer service has been disappointing. My fridge is a warranty case but I opted to pay and be reimbursed as the warranties providers availability didn't align with mine. This was explained to axis and through many phone calls had to be repeated. There should be notes on customer profiles. The tech originally arrived to discover the warranty company sent the wrong parts, no fault to axis. I was charged $90 for 10 minutes and was told that the $90 would be deducted from my repair cost once the correct part is ordered and arrives. I paid $395.00 for a part and then rescheduled. On the day of the rescheduled apt the tech arrived without the part in which I'll admit this caused me to escalate my frustration. At the time of next rescheduled apt I paid $185.00 for a 10 min install. So all in I'm at $670. The $90 was not deducted from the bill and I've asked multiple times for itemized receipts to provide to insurance and they have been either not understanding of this request or opting to ignore my request. They catch you off guard with asking for a review in person by scanning a QR code which is why I think they have so many positive reviews. Because in person most people just go along with it. I will continue to advocate for my request as I feel it's a standard and valid request so I can be reimbursed by my insurance. If not resolved within 5 business days of this review I'll have to file chargebacks for all costs and file a report with the BBB. read more

See all

I tried everything to get my dishwasher working and finally called Axis to get it fixed. Dimitri came out and got everything up and running within like 20 minutes and we're good as new! They were available pretty quickly and were all squared away! read more

They are the ones being used to fulfill my Home Depot appliance extended warranty and it makes me never want to get a third party extended warranty ever again. Bosch may be slow but at least they get the basics of scheduling down. read more

No I am not happy with the service. Im very disappointed. Your worker just tired to charge me $250 for "cleaning" my dryer. He was here for 5 min and determined that my dryer was dirty and thats why it wasn't drying properly. I told him that ive already cleaned it previously and that it shuts off mid cycle. But he suggested that I just add extra time when drying my clothes. I told him that its not correct as I want my dryer working properly again. I feel as they just go around collecting the insurance services fee by taking a picture to prove that they showed up and did their job. But 5min isn't enough time to troubleshoot the problem, worst service that ive ever experienced. read more

Worst company ever! AHS sent me to this place and they missed the appointment twice! Terrible service.

My home warranty company picked this place. I was given a number to text to set up service. So I did. Took 3 hours to text back nothing available for a week. You want me to wait a week to have you look at my dryer. No. Not happening. Then I google them and see these reviews. Looks like I dodged a bullet by them being "busy" read more

If you want you appliance serviced quickly, call someone else. Here we go again.... Scheduled the first appointment thru the warranty I purchased for my appliances through Home Depot. They called to cancel about a day later. Rescheduled the appointment for two weeks later.... And despite the fact that they promised to call if they had a cancellation they never did.... Until... they cancel for the second time the day before the 2nd appointment date... Now I'm being told the next appointment is over a week out. It's been over a month and my oven parts are sitting here waiting and the oven isn't working and I'm stuck with axis because they have the contract with the Home Depot. Poor customer service doesn't begin to describe axis appliance repair. read more

I called Axis repair and from the get-go I had wonderful Customer Service and then a wonderful Technician by the name of Alex came out and was incredibly patient with the entire process. I had a great great experience with this dryer company and would definitely recommend to all.!! read more

terrible service to review a home warranty claim. Man was rude and because the appliance wouldn't turn on he claimed he "was no electrician" and left without see what was broken. read more

I had a fantastic experience with VG Appliance Repair. Their response to my initial inquiry was incredibly professional, and I was even offered a same-day appointment, which is rare in this industry. I knew something was wrong with my washer, but another repair service spent less than five minutes looking at it before telling me nothing was wrong. Vlad, however, took the time to actually investigate. He quickly identified the real issue and repaired it in the most cost-effective way possible.. I will absolutely be using VG Appliance Repair for any future needs!" read more

My elderly parents' less than 1 year old refrigerator broke 3 weeks ago. It is still under factory warranty and Axis was scheduled for the repair. The repair has been re-scheduled 3 times, the first due to the part not being available and the rest because there were no technicians available. They didn't even call to schedule, my dad has had to call when no one showed up at the appointed time range. When he asked to speak to the manager, no one answers the phone number he is given. We are still waiting for service. read more

My dryer would not turn on so I contacted my extended warranty company to initiate a repair claim. Within an hour the appliance repair company (Axis Appliance Repair) texted me about the repair claim. I contacted Axis Appliance Repair and an appointment was scheduled. The technician arrived and diagnosed the failed component and a replacement part was special ordered. When the part arrived I was contacted and an appointment was set up. Part replacement was performed quickly and dryer operation was restored. The repair technician Alex was extremely polite and left the dryer area spotless. I highly recommend Axis Appliance Repair without any reservation. The service process from start to finish was perfect!! read more

Like many people who've left reviews, we were referred to Axis Appliance Repair by Frigidaire. The communication from Axis has been nothing short of atrocious. Their technician missed the 3-hour appointment window and did not bother to notify us of the delay. When we called the Axis office, the receptionist apologized said she could not provide any additional information but would try contacting him and then follow-up with me. That follow-up did not occur; I had to follow-up myself. The owner, Alexey, has left many replies to the Yelp reviews on this page with a comment to the effect of "sorry this happened, we'll look into it and make sure it doesn't happen again." Based on my experience, they've instituted no changes. This experience has been so poor it has actually soured me on Frigidaire appliances. If you value your time and can select your own appliance repair company, I recommend avoiding Axis. read more

Dmitry K was excellent. He and his coworker always came on time, were able to give accurate timelines for the repair to be completed and were polite and professional. I highly recommend them. read more

If I could give this company zero stars, I would. Unfortunately, my home warranty assigned them to my claim, and what followed was one of the most frustrating and costly experiences I've ever had. They came to my home FIVE separate times and still failed to properly diagnose the issue. Each visit resulted in a different guess, none of which fixed the problem. Because of their repeated misdiagnoses and incompetence, I ended up paying out-of-pocket to correct their mistakes. A warranty claim that should have saved me money ended up costing me more because of them. Not only were they unable to fix the issue, but they also damaged my property in the process. Items in my home were mishandled and left in worse condition than before they arrived. There was no accountability and no care shown for my home. Communication was another major problem. The technicians did not speak English, which made explaining the problem extremely difficult. They relied on YouTube videos during appointments and used Google Translate to try to communicate. Watching someone search for tutorials on their phone in your home while you're paying for professional service is beyond concerning. This company should not be sent out for warranty work. They lack professionalism, competence, and basic customer care. Do yourself a favor and request a different contractor immediately if your warranty company assigns them. Stay far away. read more

Dmitry K fix my refrigerator. He replaced the water valve and the ice. And also he removed the ice from the freezer..

Unfortunately, the home warranty I USED TO HAVE relies on these folks to do the job. Not sure the level of scrutiny that goes into selecting them but beware, do your homework and make sure you know them ahead of time. And also, it helps to know a little of what your appliance is going thru to isolate the issue you are having. This company was sent to my home, and the gentleman that came in, he was there for only 9 minutes (I have it on video) and left. We asked for his name and a business card and gave us nothing. He could barely communicate with us...he just said, "my supervisor will call" and that's it...he left. One email later, I get a detailed report that said, "no mechanical damage to the washer, no repairs needed". And I say DETAILED cause it was 3 pages explaining all that was done, when he did nothing. And on top of that, he blamed the dryer as the source of our issue. We told him, we had already isolated the issue and is coming from the washer. But we were ignored. The solution to our clothes being damaged was a loose baffle. All they needed to do is replace it, $65 part. But no, Mr. Technician came in, spent 9 minutes touching and using his fancy flashlight to look at the washer and blame the dryer for the damaged clothing. Way to go Axis...you rock (bottom). By the way...in part because of you, I canceled my home warranty. Just wasted my time and money. read more

Axis Appliance Repair - Appliances & Repair Near Me - Oceanside, California

Our dishwasher was repaired by service tech Dmitry K. He was on time, friendly and quick. I would definitely use again.

Appointment set up was supposed to be between 9 AM and 12 PM noon. I checked with them at 11 o'clock and the text says he's running late and will be here between 12 and 1230. 1240 comes in no tech. I called the company. He said he is now in Los Angeles and he will be there in an hour. I have to go to work. This is ridiculous. This guy is going to be two hours late of the service window? Apparently they don't care enough to even call you first to tell you your guys gonna be running late and if that's gonna work for you. Terrible customer service. read more

1 star is too much. The worst customer service. It took 6 days for them to come out , 10 days for them to receive the part and 6 days to repair . I wouldn't do business with this company but my warranty company uses them and so that means I'm canceling American 1st warranty and going back to American Home shield . read more

My initial appointment did not happen because the technician was stuck at a prior job. Communication on that could have been better. The rescheduled appointment was flawless. I got a call 25 minutes before the tech arrived, as promised. The tech, Mohammed, was efficient, professional and clearly explained the problem and the solution and was able to make the repair during the appointment. He was tidy and even vacuumed up afterwards. Downside is i had to call a few times and was on hold for a long time. I'll use their website next time. read more

Almaz was thorough and fixed the issue. Friendly And knew what he was doing. Punctual and respectful. Thanks!

Absolutely thee worst company and process I have ever dealt with. I understand their hands might be tied when it comes to Allstate protection plan but their communication is awful. First appt - no show Second appt- was given a 4 hour window, they arrived one hour late. Didn't say hi, bye, nothing. I found out later via email that they were not able to fix anything. That was 2 weeks ago. Still no outcome. Third appt ( for second unit) at this point I know that they might not show so I called an hour before that 4 hour window was up and no surprise, they just were not going to come. We have been without a washer or dryer for over a month with no solution in sight. read more

Evidently, these guys are an approved warranty repair company for Frigidaire appliances and I've had them as the repair people for (2) practically new refrigerators of the same model with the same problem bought last Sept. Scheduling with them has been a nightmare and unprofessional. They have had to schedule/reschedule (4) times to repairs these items and right now, one of the refrigerator as is still not working. They stood me up today, claiming I didn't answer the phone when they called 20 mins before the appt., SO THEY JUST DIDNT SHOW UP. When I had to call to insist they hold up their end of the appt, the person said there were no techs in the area and they couldn't anyone have anyone come by today. When I explained how unprofessional that was, THE SCHEDULER HUNG UP ON ME. That's what you can expect. Buyer beware. As a property manager with tenants and who don't have an operational refrigerator, this not only looks bad for Fridgidaire, but also bad for me in the eyes of our tenants. Axis Appliance Repair is just compounding the problem. Unprofessional, that's all I can say. read more

The guy they sent was incredibly rude. Barely said a word to us. Was swearing at us and telling us we needed to clear our "sh*t" out of the freezer, and said he was "wasting his time." He seemed pissed off at the world and angry to be there. One of the worst customer service experiences ever. They also were late for two of our appointment windows. The first time they never showed up, and the second they were 30 minutes past the 3 hour window and we were late for our dinner plans. read more

Came to check and repaired my dryer SAMSUNG not drying next day was not working bad service in communication no one speaks ENGLISH and First American Warranty You Suck on what companies you hire to send and unrepair our appliances!!! Bring back good ethics to your company !!!! Check your technician background of schools and training for the job read more

WORST COMPANY EVER!!! DO NOT USE THEM! 2 Months and they haven't ordered the PARTS! Every time I call they have a new story! Stay away at all costs! They do not deserve to be in business. I was nice and now I am PISSED! Hours of calls! read more

This company is horrible at communication and repair. I've been trying to get my refrigerator fixed since March 17th and it's still not fixed. They come out on March 25th and said they have to order a part and would let me know when it comes in. April 6th comes around and I still haven't heard from them so I try to call to get the status and of course they don't answer. So I call my insurance and then they call the company and found out the part is in. They come out on April 9th and replace the part, what do you know, my refrigerator is still not fixed. I contact my insurance and then get through to making an appointment for today April 20th between 9am-12pm. I get a confirmation for the appointment but then get a confirmation two days later that it's now April 20th between 10am- 1pm. Then get a text that it's now April 20th between 11am-1pm. Now I'm frustrated because I can't keep rescheduling work and plus have kids to pick up from school. I call this morning to see what's going on and of course get no answer. I call my insurance and they confirmed that my appointment is rescheduled between 11am- 2pm. Thankfully it's not just me that has issues with Axis Appliance Repair because my insurance takes reviews from customers and they told me that I'm not the only customer that has complained about this company. read more

Technician Pasha panov Was excellent fixed my appliance right away . He had all the parts with him and did a great Job He was worth the wait. I think the company needs to work on sending out their great technicians in a timely matter. read more

Unfortunately, I have to agree with the rest of the 1 star reviewers here. Just another cheapest bid wins, home warranty company with no value in quality, effort or customer service. The initial dishwasher repair employee came and "fixed" the leak in our dishwasher without saying more than 5 words to us. Except it wasn't fixed and the next time we used it, it leaked again and this was enough to cause damage (raising) to the kitchen flooring around it. The second time the same employee came, he did fix the leak, while also leaving a pool of water in the under-sink cabinet. I ultimately called Axis' "customer service" line to speak with a supervisor about the water damage to my floor and cabinet wood. After getting pushed off, having to call back 5 times in 2 weeks, I finally reached and supervisor who told me I need to speak with the "service department" for a liability claim. After another 3 emails/phone calls, Alex got back to my email and asked for pictures, price of repair and said he would get back to me in a week... That was a month ago. Two more emails with no response, this is where it will end, I'm sure. Lessons learned I guess. Hopefully you can ask your Home Warranty for a different company but DEFINITELY don't use Axis by choice. read more

Our repair man showed up same day, had the parts, and fixed the issue. He had a thorough knowledge of how our washer works and had a great suggestion for avoiding any further problems:) read more

Repair person came out fast and and diagnosed the problem fast. The only issue I have was the communication from the company had great communication from my repair man ALEX but the company not so great. Took a lot longer to get the part but once Alex showed up with it he handled it very quickly. read more

Pavel Panov came out and fixed our built in microwave and was very professional but friendly! He was very helpful! great job!

Since they didn't show up to the appointment or call saying they were going to be late, they get no stars. They tried to reschedule for a week out. Nope. read more

This service request was initiated through my home warranty company, American Home Shield. The start date was 3/9/26 and the part was ordered within 24hrs. Parts were in on 3/16 and install completed on 3/20. The shock rods failed after a few washes. Company came back out, reordered a better part and addressed another issue with the water valve. Overall completion on April 13th. Service from start to finish was completed by Dmitry K. He was professional, on time and efficient. Washer is fixed and working well. read more

Wasted my time. I needed my oven AND my dryer serviced. They require $125 deposit just to schedule a technician to come out. I paid $250 (for 2 appliances). After 15/20 minutes the technician said that he needs to order parts for the oven and could not help at all regarding the dryer. Maybe I'm crazy but isn't that the whole point of this company - to repair appliances???!? I'm not sure if I'm more angry or sad at this point. All of that money and time just wasted and gone. Save yourself!! WARNING!! DO NOT use this company for anything!! They lie, cheat and steal. My regret is that I didn't really research and complete any sort of due diligence regarding this company prior to hiring them!! But...my loss is your gain. There are a lot of companies who can repair your appliances, choose ANY of them! read more

Thank you Pavel Panov was friendly, polite. He did an awesome job. My refrigerator have been down for few months, he fixed it fast. I should have called him long time ago thank you. read more