Had to bring my car to a mechanic since it was making a popping sound in reverse. Thought it was maybe a bad CV joint or axle, but it was just a loose plastic cover under the car from where the repairs were made, which was dragging against the ground. Thought it was a coincidence that the noises started after the repair was done, but it wasn't. Thankfully the mechanic didn't charge for the repair. read more

Excellent repair work done. Very high quality, great customer service. Finished on time, no issues. Highly recommended!!!

We've never been through an insurance claim before. The staff was very helpful through the process and the work they did had our Ford Escape "Rosie" looking good as new! Highly recommend! read more

Eh............................................................ any service is usually hit or miss. I had a great experience and another time. I had an OK experience. No, that does not equate to a four star review. The initial experience was not a five. It was a four and the next experience was a two. read more

The crew at Gerber went above and beyond for me. The part needed was originally slated for a month, I ended up getting my car in less than 10 days. They were proficient, professional, and very good at their craft. I highly recommend them. read more

I went here for an estimate after I was hit in a 4 car crash. I went during my lunch break with an appointment and waited for over an hour for the whole process. I waited about 15 minutes until someone came in to get the estimate started which sucks when you're on your lunch break, have an appointment and are pressed for time. The lady who did my estimate was very nice and very thorough. I ended up not going with them because of the wait they had me sit through which lead me to believe that repair work would be very delayed. If they are too busy to get potential business, I had a hunch it may be even worse once the business was secured. Also, I went for estimates at three places & Gerber/Cars Collision had the most expensive per hour labor charge. For people in the area that need collision repair, I recommend Body Builders Automotive in Rolling Meadows. read more

I used Gerber (actually called "Cars Collision") on recommendation from my auto insurance. My flawless record went out the window after a decade of driving, and I wanted my car taken care of as best and quickly as possible. I had a friend use Gerber in the past as well, and they had good things to say about them. There are a few things holding me back from giving 5-stars, but I would definitely rate my experience a solid 4. The good: -Great staff; mechanic Patrick is hysterical, and the office staff are all friendly -Regular status updates by phone -Decent rental car provided -Pretty seamless operation - wait time between first arriving, having everything explained, and having the rental car arrive was roughly an hour -Free K-cups coffee in the waiting room (hey, first crash- little things make a difference) The not-so-good: -My car took almost a month to fix. I had minimal damage (crash was at 5mph), they were just that backed up. Minor, but worth noting: -My car was returned to me dirty inside and out. It wouldn't have killed them to hose it down on the outside at least. -A(n expensive) perfume went missing from my car. I take responsibility for leaving it in there, but still. That's low. read more

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First of all, they did a great job repairing my poor little Hyundai after a semi hit me (it wasn't that serious--I was stopped and he crossed lanes to turn left onto the road I was on, but without enough turning clearance--a fair amount of damage but no injuries). The trunk and rear looked so good that my bumper looks way worse by comparison. I kind wish the semi was lower so it would have taken that off too! They kept me updated via text the whole time, and it was very easy to handle the rental through the location. The inconvenience was minimal, all things considered. While there, I asked for a ballpark estimate on fixing my side mirror, When I went to Hyundai, the estimate was double so I returned for an official estimate. It was consistent with what I'd been told previously ($280). I didn't get back there very timely, but they weer patient. I scheduled an appointment to get the new mirror put on, which I'd been advised could take 20 minutes to an hour depending. They did it while I waited and now I can get a car wash without fear of the mirror being torn off! Hooray! Here's why they really get a 5th star: they originally quoted an after-market part, but that's not what I ended up with. They never called to update me with the now enlarged $400 quote for me to approve, and so stood by their original estimate without my even having to ask. That's integrity. I really appreciate that! read more

Unfortunately I had to do business with them twice. Once rear-ended and the other a total. Awesome work on fixing my car the first time! Came out looking brand new!Great people. Thank you for having such a great team. read more

Had my car repaired at the "Insurance suggested" shop. Just a few complaints: They tuned all the radio preset to mexican. They switched my front turnsignals and now the driver's side (most difficult to get to) doesn't work :o( Took 3.5 weeks to get my car back - but I think that was just due to their work load. On the plus side - they deliveried the car when promised and within the $ quote given prior to the start of work.They did a great job of detailing my car and matching the paint on the bumper & hood with the rest of the car. Staff was courteous and actually returned phone calls - often within the same hour and answered all of the questions I had. read more

I will preface that I've received better service dealing with the worst of ISPs and cellphone companies. I truly wish I knew where to begin. I am in shock that my insurance company actually recommends this location. I first brought my Audi in June 6th after being T-boned toward the rear passenger end of my vehicle. The appraisal and quoting process was ridiculously simple, leaving me to believe I left my car in good hands. Every Tuesday and Thursday I would receive status updates on my car - once again leaving me with a comforting feeling. I was notified that my car was expected to be turned over to me by July 7th (the absolute maximum given it was a computer generated number with a built in cushion). At no surprise, I receive notification that my car was finishing up a week early. My insurance company prepared payments and canceled my rental. And this would be the last of my pleasant experience. I receive a call shortly thereafter, asking "Did your speakers work when you brought the car in...?" Yes, yes they did . Apparently at some point in this process my amp had been blown along with a speaker. (To be fair, I did just have the amp replaced by an Audi dealership; but Audi, nor Gerber could explain how it blew in within two months). About five days after this call, I come in a week early (June 30th) to pick up my car and returned the rental. I was informed by a confused employee, that my car was not scheduled to be returned until July 7th. After a three-way call with my insurance agent (who was also pissed), I left without my car and the rental once again. I returned July 7th...the excuse was it's being detailed, 'Come back tomorrow'. I return Friday the 8th (After my coworker saw it being driven around, presumedly being test driven) , 'Oh, its still not ready, I PROMISE it'll be ready tomorrow - Saturday'. I live in the city of Chicago, so I'm not driving 45min to Schaumburg on my weekend. I return Monday morning as soon as they open - seeing that it should've been complete Saturday. I am sent away because my car is STILL not done. I don't pick it up until they close that evening. Sad to say an awful experience of returning multiple times is only the beginning. Upon picking up my car, I am notified that all of the pieces didn't come in. This is due to a backorder with Audi. It's a small piece, just the grill to cover my speaker they had replaced. Skeptical of leaving without my car still not 100% complete, I take them up on the $200 off my deductible and leave happy to have my car back. But of course thats not all... One week later (~July 13th) I'm walking toward my car and notice the lining/splash guard under the rear passenger door to be hanging off...it wasn't properly installed. Have to return it for a day for it to be properly repaired. A week after that (~July 20th) I hit a Chicago-sized pothole and now hear rattling behind me. Looks like my center internal taillight was not properly reinstalled and now hanging by a hinge. They have to send a guy out to reinstall this. At this point, I can only try to laugh and joked saying, "See you guys next week."... Today (July 27th) I am returning because my rear passenger seat belt doesn't properly extend nor retract back into its holster. The incompetence of this location has left me in complete distrust. I seriously considered paying another location to repair their mistake rather than having their hands on my car again. read more

My experience with Gerber was great - so long as the glass holds up for another 60,000 miles or so... but, I had them out a day or two ago to replace the windsheild of my Nissan. They drove to meet me at my office, called me upon arrival, replaced the glass, called me upon completion for my approval, and, finally, accepted my credit card payment via mobile app. Didn't have to leave the office and abandon the entire day of work waiting in the lobby of an auto shop. It worked out perfectly! Thanks Gerber! read more

Got into an accident in my 2015 Honda Accord where I got rear ended. The team at Gerber Collision and Glass took care of the car and returned it to brand new again. The finished in the time promised and the work was done great. They made it a no hassle approach and did a FANTASTIC JOB. Thank you as I will be recommending all family and friends to you. Keep up the great work. read more

I was 100% satisfied with everything about getting my car repaired at Gerber- Schaumburg. The people, communication, service & complete repair of my deer damaged car was outstanding. I have nothing but good things to say about my entire experience. read more

My car damage started out in the most stressful possible way. First, it was hit by someone who drove away, leaving me with the deductible to pay. Second, the adjuster and 1st body shop could not come to terms and the body shop refused the work. So I decided to take the car to a shop in the insurance companies network, and decided upon this Gerber location. I was skeptical given how the problem had evolved, and how the insurance company was trying to cheap out. But from day one with this shop, it was nothing other than pleasant and professional. From check in, to getting all my questions answered, to the pics provided in e-mail so I knew what was going on in real time, etc... They made sure that all additional damage was found, and ironically, I wound up getting all OEM parts because they had determined that several things the adjuster wanted fixed were unfixable. Bottom line, they did a pretty fabulous job. Even the paint job was a perfect match, and the car is 5 years old. The car is a high end sports sedan, and it's my baby. Plus I am picky as hell. But honestly, this team did an outstanding job. Highly recommended. The Insurance company ... da da da da da da da ... not recommended. read more

Excellent in all categories: Price was the most competitive and no up selling. Polite, professional and easy appointment process with Crus. Great at home installation and on time / very polite installer. Simple payment and repair completion. Vehicle and surrounding work area all clean. This is my new go to location and recommendation for all of my glass needs and for sure I recommend Gerber to family and friends. read more

Very Impressed with the service here. I had a minor collision on a Saturday evening. I brought it on Friday evening for the bumper repair and they called and texted it was ready Tuesday night. They arranged the rental car to be brought to me and be picked up. One less thing I had to do. When I picked up the car, it looked great. What I didn't expect was my car to be vacuumed and the interior wiped down. Including the interior windows. SERVICE A+++. This was an insurance claim, I was VERY impressed. I also really like the way the status of my claim was texted to me every step of the way. I knew exactly what was going on with my car. HIGHLY recommend this business. I hardly get good service anymore and when I do, I write a positive review. read more

Repairs were fantastic. Excellent work. It's a bit disturbing that my tool bag was stolen out of the back of my SUV and I can't get a reasonable reply as to how this occurred. Caitlin was not very concerned with my situation. And no, I was not told to remove articles from my car. Ultimately the management team stepped up and made things right. I am grateful for their follow up and the fabulous job they did on repairs. read more

When I brought in the car after the accident they were happy to work with me on Saturday but when I took it back within six months for showing gaps between the lights and the bumper they could not work with me on Saturday and asked me to bring it back during the week - warranty work is not priority here read more

Hello and thank you for the fine work that was completed on my Honda Civic . I was also so impressed about how clean my car was with your detailing of my car . Thank you so much for the excellent job you did . Alan E Ossler read more

Great service especially jennifer who had my car transported from this location to the Elmhurst location , she assured me that the work on my car would get started sooner and she was right !!! Thank you for great customer service !! read more

Do not bring your car to this Gerber!! If you're insurance requires you to have it fixed by Gerber go to a different location. I had sooo many issues with the car being fixed correctly, I was out of a car for nearly a month because they didn't want to fix everything/ they were breaking parts they were trying to fix. My insurance adjuster had to get involved with Gerber to get the job done right. They used bad excuses for the mistakes they made. For instance I went to pick up my car and a dent was still in the hood, they said they didn't notice it because the car is white. Other mistakes were made and the overall experience was bad, do not go here!! read more

Seriously I am very pleased with Schaumburg Remington location! I cannot speak better about Jason, evaluated my car and Kyle, General Manager who kept me updated on the progress of my car and all who spent long hours this week to get cars back to folks for the long weekend! Out of the whole accident process Gerber made it short and sweet and excelled at repairing my car in under 4 days! Truly grateful. read more

Iam sending you this email to let you know what a wonderful staff you have at Cars Collision Center at 1001 E. Remington Rd. Schaumburg IL. Your Employees Nancy and Bob worked with me on get my car fixed , and they were out standing . They are Rock Stars . My car was made perfect by your staff and still is. Thank you once again . I was wowed . Sincerely Juan read more

I didn't not know what to expect when I took my old used leaking car door to Gerber. My boyfriend said...have an amount in your head to pay for repair. I got the best service from Dana, Marcus and Paul. I was treated very well and they took my leaking door very seriously. They fixed my problem and did not charge me a dime! Holy crap! Can't ask for better service than that. If I ever EVER have need of collision repair again I will MOST DEFINATELY go to Gerber on Remington. read more

Raul and Diane R. what can we say but absolutely fantastic service!! Elias Perez was great he really had our backs and went the extra mile!! Thank you so much!! read more

They were very nice and professional. Repaired damages on my car nicely. They went above and beyond of what I asked them to repair. They buffed out a lot of the marks on my car while fixing something completely different without charging extra, which was very nice. Kyle especially helped me out and went above and beyond. read more

THIS PLACE IS A RIPOFF!! If you are going to fix your car here you've made a terrible mistake. It's not that they do a terrible job fixing the car, they just rip you off price wise. I dealt with a person name Steve, and his original quote to fix my car, that was damaged in the hail storm was $4800.00. This was to replace the roof and truck among fixing and replacing numerous parts. A week later, he calls me and say's they don't have to replace the roof or trunk, but the price is still the same, WHAT!!! I had two other estimates that where $2,000.00 dollars cheaper that could have done that but I wanted new material and the Insurance had sent me the check for the $4800.00. I wasn't trying to make any money on the insurance claim, just wanted new material for the money that was offered on the original estimate the insurance company sent me. Anyway, the car was already in the shop and I had enough of the bullshit of going back in forth, so I told them to fix the car. The bottom line, get the estimate, especially if you have no choice from your insurance company and get the hell out of there, and find another body shop to do the work!!! read more

After a recent car accident, my insurance company told me to get estimates from 2 of the companies they work with. Oh no, their companies, oh well, here I go. I talked with a friend who is in the business, and he said go to Gerber Collision and Glass. So I did, never being in an accident before. I have to say, it has been awhile that I have been treated with such respect, honesty and professionalism. Scott Bavol, the estimator was fantastic, not only in expediting my repair, but also acting as a liason to the insurance company. Jennifer, at reception, was very professional, relaying my calls to Scott promptly, helping me with my questions, and just being nice. Oh yeah, the car, PERFECT!!!!!!!!! A "big thumbs up" to the boy's in the shop!!!!! read more

Great personal and professional service. Estimate was done quickly and at the time I requested. There was a longer delay than I would like, but they did some incredible work buffing out some scratches and tree sap that was driving me crazy. The extra buffing/waxing work was more than enough to make up for the delay. Would recommend for future services. read more

Best customer service I've seen in a long time. Professionalism at all levels. Would recommend them!! Great job Gerber!!!

Sam Miller is very professional and all around great guy !.. The crew is not bad as well. They go above and beyond to make sure the customer is HAPPY ! read more

Customer service is lacking at this location. I went there for an estimate and everyone behind the counter was apparently too busy to acknowledge that I was there. The estimator was also not personable and she was not interested in hearing what I had to say about the damage to my car. I will not be taking my car there for repairs. read more

Use with Caution After being T-boned by another driver my car was towed into this shop at the recommendation of my insurance company. WORST DECISION I HAVE EVER MADE! My car has been to this shop 5 times and is still in need of repair. 1st: For the accident, 2: They had a part that was missing come in. Also there was still a dent on the door and my car was leaking water through the door (enough to be pouring out my speakers.) 3: Car leaking still (they came and picked up my car and told me they forgot to seal the door back on.) 4: Door still leaking (they said they fixed but forgot to put a plug back on.) 5: Locks and trunk button didn't work on the leaking door, they said they forgot to wire it up. I had to call multiple times to get updates on my car and when I called and left a voicemail only about 1/3rd of the time would it get returned. When I called them the 4th time about my leaking car they had the nerve to ask me if I had my windows rolled all the way up. Obviously I did, and I had taken pictures every time it was leaking. Needless to say, my car is still leaking and the doors unlock and the trunk tries to open as I am driving. The insurance company is now insisting I bring my car to a different auto shop to get my repairs done. I will also be insisting that my insurance company remove this shop from their "recommendation" list. Update: Right after writing this review I had received a call from the new GM (Rick) at this location. Rick was very apologetic and asked to take one last shot at my car, which initially I have my reservations but ultimately agreed as I wanted if Rick to see how his "new" employees handle auto accidents. I was happy that the day I dropped off my car it was raining and Rick was able to actually see the issue. (No telling me I am making it up this time!) Rick was great in keeping me in the loop as to what was going on with my car. After about 1 week, they ended up replacing the weather strip around my car as they also kept getting the leak. I was waiting until it rained again to re-examine the repair and I can say that my door is no longer leaking! All in all does my car look/drive exactly the same as it did prior to the accident, I would say no - but it is as close as it's going to get. Would I recommend Gerber or would return with my auto if I had a future accident- unfortunately no as the amount of stress I went through just is not repairable. I do have to say that if Gerber should ever lose Rick at this location, I would hate to see what kind of "repairs" that this shop will turn out. read more

After driving through some local construction, my windshield had multiple chips in it. I was referred to Gerber Glass through my insurance company. After having them work on my car, I would go to them again in a heartbeat. They came to my house to fix the chips, were very courteous and professional, even when on the phone scheduling the appointment. Not one thing about my experience with them was negative. I absolutely was 100% satisfied with their work and would recommend them to anyone. read more

After driving accident free for 47 years, I finally christened (thankfully minor) my auto. I asked my insurance company if they had any preferred vendors and Cars Collison Center was among those recommended. It's close to where I am, so I went there. After meeting with Bob, I knew I wouldn't want any other estimates, and I made the right decision. The repair looked great - I couldn't tell the hood was ever damaged. Bob even touched up a few things that he knew the insurance wouldn't cover and did so without an increase in the amount due (which was under my deductible). Cars has a comfortable waiting room and everyone there is nice and helpful. I even got a lift home after leaving my car there. When I went to pick it up, they had hand washed it, and gave me instructions on maintaining it with only hand washes for the next 60 days so the paint could properly cure. In the guarantee package, Cars include a coupon for a follow up hand wash --- free! Admittedly, I do not have a lot of experience dealing with auto body repair places, but I could not imagine being treated nicer or having work done any better than I experienced at Cars Collision Center. This place and its people are great! read more

Thanks Matt & team! WOW!...... My bumper looks fantastic. The car wash and vacuum were an added bonus. Great job!

I took my 2013 Mercedes in for repair. Jim's service was excellent. It was fixed, on time, and with in my budget. I'm very happy with the result. Thank you! read more

Incredibly disappointing experience. 1) The hours are deigned to be convenient for everyone but the customer. 7:30-5:30. Nice if you work there, terrible if you're trying to drop off your car before work or pick it up after. Twice I had to miss hours to simply pick up my car. 2) The car, after having the front bumper replaced, had easily visible markings on it when I picked it up. If anyone had given it even a cursory glance before notifying me it was done, it would have been caught. Granted - they fixed it right away, but see point #1, made me even later for work. 3) I picked up the car at 8:30AM and drove it to work and parked for the day. At the end of the day (after dark), turned on the lights, and the headlight didn't work - another component replaced in the repair. Once again - if ANYONE had even spot checked the most basic parts of a repair, they would have seen a non-functional headlamp. 4) I will echo other negative comments about the customer service. When I first arrived, I was told to pull around to the entry bay. There was a car parked blocking it and I wait ~10 minutes (during which I honked several times), to no avail. I ended up parking in the lot again and had to let myself in the service door to get anyone to even notice a customer was waiting. The front desk staff are nice enough but not so nice to write home about. The lack of quality control made my entire experience very poor. I will once again, be missing work in the morning to go back to Gerber so they can repair my headlamp. I can only imagine if they had to do major mechanical work after an accident. read more

I would like to amend my review since with a major collision repair, your initial result isn't necessarily your final result. Upon picking up my vehicle from the facility, the repairs appeared to be completed well. They acknowledged one of their techs had damaged the left quarter glass and stated they had ordered a replacement and would notify me once it had arrived and schedule to have someone come by and replace it while I was at work. We are currently only 2 months shy of a year and no one has ever contacted me to replace this glass. I also notified the appraiser during one of my request for an update on the window that the lift gate trim panel had been knicked either from the factory or during installation, either way, it was noticeable damage to the plastic and the vehicle should never have been released without that being addressed. The resolution to this was to allow it to be addressed by the tech who came to replace the quarter glass. Needless to say, this issue was never addressed. A few months down the road, the lift gate has appeared to have fully shifted. It was never aligned correctly in the first place and has gotten significantly worse. I can now see clear inside. I now hesitate to bring my vehicle back to this facility to correct the issues since the initial repairs took almost 2 months. -------------------------------------------------------------------------------------------------------------------- I had an accident a few months back and brought my vehicle to this facility. Dana Nash was extremely helpful throughout the entire process. She was even more helpful than the third party adjuster. I got bi-weekly updates, even when the update was nothing new to report. Being that it was such a large repair, this was much appreciated. Bringing my car in for the initial estimate was easy too. I didn't need an appointment, I just drove in and out within 20 minutes. The repairs were done well and I am quite happy with the results. They have an Enterprise rep on-site which meant getting a rental vehicle was no hassle at all. A big thank you to Dana and her team who made the process so much easier. read more