What started out as a bad experience with this dealership turned into a very good with me getting…read morethe 2023 nissan kicks that i had looked at they started listening to there customers.Thanks Hermann and Andres and Vale

After seeing two vehicles advertised on autorader and carfax for fair prices, we made an…read moreappointment and showed up for test drives. That took about an hour of our time, not great but not the reason for the low review. After deciding on one, we were given an offer lowballing our trade in by $7k compared to two other offers we had received. When we removed our trade from the deal, they added $1,000 to the asking price of the vehicle because "that price requires you to finance through us, it's disclosed on the internet". Well, it's not disclosed on the ads we responded to, and if it had been then it would have been a high price compared to the market.

I don't usually leave reviews, but after multiple experiences with this dealership's service…read moredepartment, I feel obligated to warn others. A few months ago, I brought my 2022 Raptor in for The Works service package. After getting home, I noticed part of my splash shield had been left off during the oil change. I called the dealership, and they asked me to come back. When I arrived, they couldn't locate the missing piece and told me they would order a replacement. A few days later, they called to let me know the part had arrived. I told them I wouldn't be able to bring the truck back for a few days, and when I finally did, I explained the entire situation to the service advisor. He seemed confused at first, but eventually told me he had figured everything out and that they'd take care of it. I waited in the lobby for two hours. When the advisor came to get me, he said my truck was ready. Given my previous experience, I decided to verify the repair before leaving. To my surprise, the splash shield was still missing. I had just spent two hours waiting for absolutely nothing to be done, yet I was told the repair had been completed. That completely destroyed my confidence in the service department. Fast forward to today. I had no choice but to return for another The Works service since there aren't many Ford dealerships in my area. Before handing over my keys, I explained what had happened during my previous visit and emphasized that I simply wanted the work done correctly. The service advisor assured me everything would be handled properly. A few hours later, I received a call informing me that the technician had forgotten to put my wheel lock key back in my truck. At this point, it's no longer an isolated mistake, it's a pattern of carelessness and a lack of quality control. When customers are paying to have their vehicles serviced, they should be able to trust that basic procedures are followed and that their vehicle is returned complete. The service advisors have generally been polite, but the repeated mistakes and apparent lack of oversight reflect poorly on the leadership of the service department. Based on my experiences, management needs to take a much more active role in ensuring work is completed correctly before vehicles are returned to customers.

I requested a certain type of truck from Xavier. He told me not to worry about it because he would…read morefind it. It only took him less than a day! Here I am with my dream truck. Thank you Xavier for providing the best experience each time we meet up for a deal. If you're looking for your ideal vehicle don't hesitate and reach out to him.

Communication was poor - we waited for almost an 2 hours and then realized our vehicle was out of…read moreservice for some time. Service person said "sorry, we are so busy." Will not go back or recommend.

In my previous review of this business I was very pleased with the help they provided even though I…read morewas driving a competitors truck (which had a blowout tire). Based on that experience I said when I was in the market for a new vehicle I would give them an opportunity. I had several choices on a new vehicle and narrowed it down to Toyota Tundra or GMC Sierra. Today, I signed the papers on the new GMC. I'm impressed with the overall quality of the truck and I made the right decision for myself and my family. If I had not had an issue with my truck having a blowout in front of this dealership I would've never even thought of a GMC. Katie Wilkins made this deal about as easy as a deal can be. Zero pressure & kept me fully informed on the make ready process.

I recently brought in my Tundra for service at Toyota of Denton. I was met at the service bay with…read morecourtesy. As the repair could take several days, I was provided a loaner vehicle and met the service manager Tim Dorweiler. Tim was fantastic. He was knowledgeable and helpful as well as professional. As a service manager has to deal with multiple priorities and clients, Tim always made me feel like I was the priority. I also witnessed Tim bounce back and forth helping customers- He treated each one with respect and worked to solve their problems. The staff was reflected in Tim's leadership style. In talking with Tim, I learned he had been the service manager for many years. Longevity is a good indicator of an employee's reliability, commitment, and stability. While the service area environment was busy; it had a feeling of calm, friendly and everyone seemed to feel their needs were being met. I was happy and confident with the work done on my truck, as well as the service I was given. I would highly recommend Toyota of Denton's service department.

I purchased a used 2025 Kia Sorento from Toyota of Denton earlier this year. While the purchase…read moreitself was completed, my experience after the sale has been very disappointing. I have been trying to obtain copies of my purchase documents and protection coverage documents for this vehicle. I emailed my sales representative, Tariq Butt, on July 21, 2026, and followed up again on August 4, 2026, but did not receive a response. Someone from the sales team later called me on Friday, August 7, 2026, and said the documents would be sent to me on Monday. Monday has passed, and I still have not received anything. I have purchased two vehicles from Toyota of Denton and have also used them for service, so I expected better follow-up and customer support. Unfortunately, this experience makes me feel like customers are ignored once the sale is complete. I am still waiting for Toyota of Denton to provide the purchase and protection coverage documents for my 2025 Kia Sorento. Based on this post-sale support experience, I would be hesitant to purchase another vehicle from them.

Fantastic experience at Denton Honda made purchasing a new vehicle easy and stress free. Josias…read moreBusa was easy to work with, and he fought hard to get me a great value on my trade-in and the best price possible on my CRV Hybrid. Would highly recommend this dealership and Josias Busa A+++ all around.

We purchased a used vehicle from Drew Gibson at Honda of Denton. He was a wonderful…read moreYoung man, did a great job assisting us with our purchase. I highly recommend Drew, and the team at Honda of Denton, for integrity and courtesy.

It's been a little over one week since I got my new 2021 Venue from Eckert and I felt compelled to…read moreleave this review after receiving a very thoughtful follow up call this afternoon from John Wester. John was the key associate who assisted me throughout the process and he is absolutely fantastic to work with. He walked me through the experience (all "new" for me) and put an incredible amount of care into ensuring I had a positive experience. My interactions with the owner and other team members have also been great. I'm hoping to maintain a relationship with this dealership for many years to come and highly recommend them if you are looking for a new vehicle.

Got a 2022 Volkswagen Atlas from this place. After a week the car battery died. I called the sales…read moreguy Max who sold me the car and seemed to be a reasonable person and explained about the battery died and asked what about the 125 points inspection which they claimed at the time of the sale . He said he will call me back right away BUT he never called back. Stay away from this dealership . Went to Volkswagen dealership and paid $580 for battery replacement. For Now battery died. God knows what else is coming my way

Great experience buying my new to me truck. Traded in my f250 and received a fair offer. Paul…read moreRagland was my salesperson and made the process so stress free. Jimmy, the finance director was awesome and very honest. They both explained everything in depth and answered all my questions honestly. Truck looked great when I picked it up. Thank you for the smooth transaction.

We're by their service department actually does very well. Their sales department utilizes…read moredeceptive practices or they don't engage enough to fully understand situations and give consumers faulty information. Their management team is difficult to reach, and truthfully, they're just trying recycle customers. They couldn't care less if you use them the next time just this time. Fairly certain their new ownership group has ruined this dealership.