Nathan Thoms goes above and beyond to make it purchasing a car a seamless process. He took care of answering all my questions and concerns without hesitation. The process of purchasing a car is something I usually dread but not anymore having gone through Nathan. I highly recommend Nathan and Best Prices for your next car purchase! read more

We have bought 2 cars already from Best Prices, so therefore are repeat purchasers ! I highly recommend this dealership and the cars they select. If you want to find high end, well cared for, low mileage, one person owner vehicles, this is the only place that I can honestly say we have found in the Bay Area.They really seem to have the knack of acquiring a good inventory, and their cars never sit around on the lot long. We missed 2 cars that we had eyed there when we were looking for our second car. I can never purchase a brand new car in the "conventional way" again (aka big dealer = big prices with high financing). 2 years ago we purchased a one person owner, 'fully loaded" 7 seater (leather) '2004 Ford Explorer XLT from Best Prices and this year as an additional car, we purchased a 2000 Chrysler 300 M (again full leather seats, low mileage, one person owner) the trunk looked as if it had never been used, the roof liner was impeccable ! The light display on the air-con did not come on after we took it home - but NO PROBLEM, Nathan told us to drop it off and it was fixed the same day ! We are enjoying both of these cars so much- both are great for camping or just cruising the coast/wine country. We receive so many compliments on both these cars, and friends and strangers alike have both asked if the engines were replaced because they look so new. I barely want to drive our newer model (2007 Honda Accord ) which was a big dealership purchase 7 years ago, anymore! My son loans it ha ! At the price that we paid, even if we had to get a vehicle every 5 years from Best Prices, (which is the average time it takes to pay off a financed (with interest) new vehicle) we would still be paying less. Shop smart! read more

Here is how honest- and what a great guy- Nathan Thoms is. I stupidly left my wallet on the roof of my car when leaving the nearby Office Max. It ended up on North Main Street and somehow got turned into the auto dealership. I was unaware of this and presumed the wallet (and all its contents) were gone forever. Nathan- who I do not know at all- drove many miles out of his way to my house and surprised me by knocking on my door and making sure I got it back. Is that great or what????? Nathan is definitely a guy worth doing business with!!! Thanks Nathan!!!! read more

Nathan really helped me out when I went in to sell my 1997 Toyota Avalon. After he checked it out he gave me a really fair price, and didn't low ball me at all. Even after I accidentally left some personal belongings in there the staff at Best Prices was very kind to call me and to let me know so I could pick them up. I highly recommend going to them if you're trying to buy or sell a car. read more

Had some financial challenges and needed a car for my teenage daughter. Nathan was extremely patient and helped fit vehicle into my budget. Daughter was delighted. read more

Called BP in the AM to inquire about a Jeep and was told it was available to come look at. Drove from Alameda to Best Prices self serve lumpy lot and no Jeep, no salesman present to answer questions. Receptionist locates Jeep at mechanic shop close by but we cant test drive because of work being performed on vehicle. Called them again a couple hours later to get an update on the Jeep and got no answer on the phone so I left a massage to please call me back. That was 5 days ago and still haven't heard a word back. Apparently customer service is non existent at Best Prices self serve lumpy lot. read more

good experience working with rich. very understanding and helpful. Thanks Best Prices for taking care of me. I REALLY appreciate it all.

I bought a Ford F-150 from these guys a few years back. 225K miles and still running strong!!!

We bought a vehicle from Best Prices and we're very happy with deal we got. Jenea Jean was working by herself, however she made the whole process very professional, quick and completely painless. Be sure to look her up at Best Prices of you are look for a quality pre owned vehicle at a very fair price. read more

Nathan was great to work with. I was looking to finance a used vehicle. I got pre approved before coming down. The car was super nice. Just what I wanted. I got a great interest rate plus a three year warranty all for a payment I could afford. Very satisfied customer. read more

I bought a car from these guys a year ago, it s a 97 corolla. They gave me good deal, car still runs without any problem, i m just changing oil every 3000 miles, nothing else, no mecanichal issues, no problems. All of the employees Rich, Nath and Dom are cool, good people and smiling always. If i want another car in the future i ll go to these guys... read more

I have personally done business with these guys for over a year now. They are knowledgeable, honest and reliable guys to do business with! They always have fresh inventory and the patience in finding the perfect car that best suits you. Every experience i've had there i've left with great customer service and would recommend anyone who is looking to purchase a used car from a trust worthy dealership. read more

i stand by every criticism of this business and it's owner. regarding the owners comments of my review a year ago, please see the following: nathan t. comment from nathan t. of best prices business owner 12/18/2014 i know jim was dealing family issues at the time of the purchase of his vehicle. i felt i was sensitive to his situation during our dealings. i'm sorry to hear he seems to disagree with that. @@@@ this is besides the point. to address a few of his claims: i never have and never would use a picture in our advertising that was not the actual vehicle. @@@@ this is simply not true, you did. i never have and never would charge an "administration fee" @@@@ this is simply not true, you did. i have have and never would sell a vehicle without a smog and safety check. @@@@ the car was not smogged, and the safety check must have been performed by a blind monkey regarding jim's registration, he called relentlessly for updates. i continue to explain it is generally a 6-8 weeks process, usually shorter, sometimes longer. as hard as we try, we cannot make the dmv move faster. i updated him throughout the process and assured him i was working to finalize his paperwork. he ignored this and made several trips and calls to the dmv and police department. i cannot control his decisions. we did get his registration in a timely matter, but maybe not when he wanted. @@@@ you did not get my complete registration, namely tags and pink slip, the car was sold with neither, and i had to do all the work to get the tags, you simply left me swing in the wind "horse trader" is an offensive term to me. we try very hard to sell affordable and reliable cars. are our cars perfect? no. but anyone who tells you they have a "perfect" used vehicle is not being truthful. in my opinion jim's expectations for an $1800 car are unrealistic. it was affordable and reliable but not perfect. @@@@ you need have a thicker skin get over it, I was not seeking perfection, merely the completion of the services paid for, namely tags and registration, and a "safety check" that means something. we do our best, but even our best won't satisfy everyone. @@@@ nobody can do that, but if you are honest and play square, you can go a long way to meeting that goal. you guys are in complete denial of your shortcomings and failure to perform. ironic you post a reply almost a year later, and more ironic that my last communication from you a year ago had the promise of a refund for my expenses incurred to get the tags, plus something extra "for all my trouble" , funny it still has not arrived, i guess the stagecoach from Walnut Creek to Richmond was held up again, and those varmints took the mail bags and the payroll for the old mine. from the bottom of my heart, have a blessed day! @@@@ you need to search the bottom heart, and do a little of what they used to call in catholic school "an examination of conscience", and if it truly comes up clear, than i suggest counseling, or some refresher courses at night school on business ethics, and/ or self improvement. @@@@ if you deny your shortcomings, you can never improve read more

I recently purchased a 2000 Ford explorer from Nate at Best Prices in Walnut Creek. I was in need of a nice, clean, safe and reliable vehicle for my growing family and he has a lot full of them! I needed one at an affordable price and he has a lot full of them! If you're looking for a dealership with an inventory full a great deals on a wide variety of low mileage, clean looking vehicles, you found it. If you're looking for a dealership managed by gentlemen that are also professionals at their trade, you found it. Check them out for sure. read more

First off, this is not a review of the facility or selection of cars. This is review of the service/staff. It's easy to give a review when your purchase of a vehicle goes smooth and without any issues. I believe you get the best insight into a business when things DON'T go smooth. This is when you really see the mettle of the business and staff. With that said, I'm actually pleased with the service of the staff at Best Prices. The owner, Nate is honest and genially cares. How often can you say that about a used car dealer? My wife and I bought a minivan in September 2013. We soon found an issue with the van and had to bring it back (several times). Nate worked with us to take of the issue to our satisfaction. What impressed me the most is his willingness to go above and beyond what you'd expect. I would recommend this business to friends. read more

BEWARE, my son bought a car for cash from this place, and it broke down the next morning, they told us to take it to a shady garage in Pittsburg, who now says they cant fix it, and the car sales place says its our problem, these guys are shady...this is a shady company...BEWARE read more

I purchased a vehicle from this lot on Feb. 2 2013 around noon and 4hrs later the car died on me I called this place and never got a call back. I had to push it to a nearby gas station added some gas and it started up to make it back home. The next day Superbowl Sunday I headed with the family to the grocery store made it 5 blocks car died called dealership left voice message. My girlfriend and I pushed the car back with our 3 year old son in the back seat! Went into the dealership on Monday and told then the fuel guage never moves and showed them how I put $40 in gas the guy stated the car is as-is then I responded I was never told of this defect and this is a safety issue. Just like i was never told the paper on the window is for a different car not even the same year as the car i purchased.The car can die at any moment in the middle of the road. The guy said he would talk to his mechanic and see what could be done. Then calls me back to say he can give me something to sell to make the money and bring it in?? On Tuesday I call back to see if this place is going to fix this and the guy tells me I need to pull out a calculator and do the math to keep track of miles per gallon!!! I have sent a certified letter to the owner I'll keep potential customers updated so far not good customer service and not a good car. At this point I would not recommend this place because the vehicle sold to me can cause a serious collision. As stated I would update on any changes or contacts made. on Feb 7 2013 Nate did contact me and we have thankfully come to an agreement on returning the vehicle. I appreciate the fact that he responded promptly and hopefully the issue gets fixed on the vehicle for another party to be able to have a great reliable car. Due to the prompt attention I am happy to see the owner does want to have happy customers and relies on referrals, I can at this point say I would recomment another person to come this place just be sure to ask if there are any existing problems. Thank you read more

If I could give this dealership no stars I would. My husband and I came in and were looking to buy my 16year old son a reliable used car. When we came to the dealership and inquired on a specific car, Rich was real quick to talk down his own vehicles (more than one). He went on to tell us that the cars we were looking at were over priced on his own lot. My husband and I were talked into buying a 2005 Suzuki Forenza. Which the check engine light came on within two days. We took it to Rich's shop which happen to be a smog station. They reset the light and changed spark plugs. After looking online at the engine codes I found out there were open recalls on the car. So this reliable low milage car that we spent more then kelly blue books suggested retail price needed to have recalls fixed for my son to be safe in his car. 8 weeks later we still are having problems with the car which we bought warranty and didnt receive a call back from Rich and are missing license plates on the car. I called Dmv spent 45 mins on the phone trying to find the status of plates, since my son has been pulled over for no plates, just to find out the dealer has not paid all the fees. I called the dealership which doesn't even answer their phone with their company name, was told the second owner Nathan would call me back. Today I called since I didn't get a call back. I was on the line with Nathan when I was disconnected. When calling back the lady who answered wanted to take another message, um no I asked to wait. When Nathan got on the line just to tell me I was responsible for the dmv fees. He said they only eatimate the fee. Yet here we are 8 wks after buying car and they weren't planning on calling to tell me this? I have never once purchased a car, which we have many times, and the dealship says oh guess what the fees we charged you for dmv were wrong you still owe us. Nathan said it states in my contact dmv fees are an estimate and I am responsible, no where on this form does it say the dmv fees are estimated or I would be responsible, it says I have paid the car and fees in full. Would not recommend this dealership, it so lives up to the shaddy used dealership! read more

I shopped everywhere for the best deal and when I came across Best Prices I was not disappointed. Not only have I bought a car for my wife and myself, I traded in one of my cars. Look no further if you are looking for the lowest prices! read more

Came here via a craigslist ad and cheap prices. I wanted to buy a used car with somewhere I could take it back to if anything went wrong. Janine was great in showing me the car I came for and I ended up putting a down payment to come back in a few days to get it. After I drove it there were some transmission issues but Nathan, the owner, was very understanding and allowed me to bring the car back with no questions to fix it. I ended up purchasing a different car entirely (which wasn't ready to be sold yet) and he paid for it to be SMOGed and detailed for me. The first car was an unfortunate circumstance, but it can happen with any used car. You never know until you drive it a lot. I am very happy with my new car and so glad that I was allowed to exchange the first one I got. It is definitely all about customer experience and satisfaction here. Definitely recommend anyone to trust this place when buying a used car. And they are all a great price! read more

Needed a car for my daughter who lives in Arizona. Nate was great to work with! He took the time to tell me about the cars available and within her price range, and ensured a smooth, seamless transaction. She made it safe and sound to Arizona- no problems with the car. We would definitely buy another used car from Best Prices, they provided excellent customer service and Nate was extremely helpful with all my questions. read more

I went into Best Prices looking for a car they did not have on the lot. They were extremely helpful. Even though they did not have the car I was looking for (Sequoia) they gave some very helpful hints. I believe I am a very good judge of character and this place has it! They are a cut above Kudos! read more

I heard about this dealership through a friend and decided to look. Found a beautiful little acura that fit my price range. The best car buying experience Ive had and the staff was very personable and helpful. Will definitely come back for a second vehicle. read more

scam and con artists is what this place is!!! even the mechanics over at the shop i was sent to o er five times told me that the truck that was sold to me with a bunk ass warranty was a lemon and if they were me to get my money back!!!! 36 years and worried about your reputation but can't replace or fix the issues??? i will not recommended this place to anyone unless you like getting screwed over or sent on a run around stay away!! this place buys shitty cars details them and bubble gum fix issues until you are off the lot! better business bureau also dmv investigations already have my reports. worst place to ever think about buying a car!! should of known better when nate put a town and country on the lot with a major oil leak and all the lights on smfh rich had to take it off the lot!!!!! s c a m is what this place is stay away read more

Best Prices - Car Dealers Near Me - Walnut Creek, California

Worst customer service ever, I went to check out the vehicles and I asked to test drive one of the vehicles and their response was "I need to see the money and then we are in business to test drive" who does that seriously? read more

I helped buy my sister a car back in the end November of 2016 and the transmission stopped working in the beginning of January 2017.We went to two local mechanics to get diagnostic to make sure that was the problem .I called Best Prices regarding issue and they were no help.Went to go see lawyer and wasn't worth going through legal matters because it was going to cost more than the car was worth and also because we signed "As is".Be careful what you buy because they detail the car very well .Make sure you take it to mechanic first before you buy because the cars will run for a couple of months and then stop working.I would not recommend this place.Also I noticed when you call to come and look at a car they hire people to come to there lot and act like there looking at cars and they tell you that they have bought cars many times from this car lot and that the owner is great. Don't trust this place . read more

stay away...they will rip you off...found out our car was tampered with...the wires and the smog...not to be trusted.

This place will sell you the worst vehicle, but package it nice and pretty. A friend had bought a car for me as a gift from Best Prices, as she had purchased a few prior from them, always had problems with the vehicles. The one purchased for me has MAJOR safety issues with it that were NOT divulged on purchase. This company insisted it was in good shape, nothing wrong with it, ignore the lights on the dash, they go on and off, nothing to worry about. I took it to 3 different places, one of which was the actual dealership for this particular model, a Volvo. WOW. Tires are completely worn out, upper engine mount torn, both front axle boots torn, oil seepage from transmission halves, angle gear and A/C hoses, air dam missing, rear washer INOP, BAD Battery, faulty wiring for the alarm, that cuts the engine and puts the flashers on. The list goes on. They claimed to have given a "generous discount" on the vehicle because they liked the lady who purchased it. Yeah, the reason for the "discount" is because they knew there were major issues with it, yet did not disclose anything about it. The ABS light, Check Engine light, Tracks Off light, Service light... yeah, these are just for show, don't worry about them. They don't mean anything. Oh, yeah... not to mention, there was no front license plate, and the tags expired. Don't buy from this place, unless you are into wasting money on junk. Looks can be, and here actually are, deceptive. read more