I went to Bev Smith to trade in my 2012 and get a smaller car/lower payment. What I experienced was nothing less that awful. I was sold a car that was supposed to be fully laded however it was not told it doesn't come with a spare. After several calls were not returned I decided to give a less than perfect rating on their survey. Less than a day later I get a call from a. Thug named Tony, demanding more proof of income( after everything was already provided) He threatened to take back my new car and void the sale. Sounds like the YOYO Scam right? After much back and forth it went through. Today I get a call from the fiancé company on the car I traded in . BevSmith never paid toff my previous loan . I called that hell hole and got Thug Tony who advised the check was in the mail(after a month) and hung up on me! DO YOURSELF A FAVOR AND STEER CLEAR, read more

I was waited on a sales man his name was Kevin at first his disposition was fine.I was trading my truck in that was under water around three thousand dollars on a new 2018 Kia Soul white.Well I was three hours trying to come up with some numbers he finally said I need three thousand dollars down and payments would be around four hundred a month for 72 months.Well I said what was the interest rate no answer on that .Then I told him I could put one Thousand dollars down he said no way and with office manager standing there he told me to put concrete tires on that truck and drive it into the ocean and say someone stole my truck. I was really starting to question Kevin by now.Both Kevin and Willy the office manager got a chuckle out of it.Well I left saying to myself these guys treat customers with disrespect. read more

Bev Smith Kia has a great service department explain what will be done to your vehicle and are prompt about servicing your vehicle within the specified time read more

Our experience at Bev Smith Kia it involved a couple of days of back and forth looking for obviously the best deal on day 1 we weren't very successful so we left after test driving several cars, the next day we expanded our search to a few other models but decided to call back our sales team from the day before hoping that we could work out the very last deal we had discussed, The deal wasn't going to be had throughout this entire time I must say that are sales team made every effort to land us in a KIA Sorrento be it new or used. But then it happened as it always seems to the "BIG GUY" came out to talk with us, His plan for us was to lease a car something we had rejected several times before and I mentioned that I didn't want to discuss a lease anymore. He went away looking a little annoyed, we continued with our sales team who were still working very hard to finalize a deal I walked away for a minute but on returning I saw my wife starring at the new car manager (THE BIG GUY)with a perplexed look. He had returned to the table placed a piece of paper on the table and said "THIS IS IT" these are the terms and the final price. That pushed me over the edge as what he was offering wasn't even anywhere near to the prices we discussed, so needless to say we walked out in My opinion that individual should stay behind the counter he was at as he wasn't very professional and I truly believe that anyone who were to have any dealings with him would feel the same SO SAD !!!! we did however find a car which cost a little more but we got it at a lower payment then we wanted END RESULT we are VERY HAPPY with our new car. "SO AT THIS DEALERSHIP WATCH OUT FOR THE BIG GUY FROM BEHIND THE COUNTER". read more

Saw a truck on their website and applied for finance options and set up a test drive. They called and set up the date and time for the Test drive for the next day. They verified it was available. Upon my arrival, they claimed it was sold 3 weeks prior and knew it wasn't changed on the website. They tried pushing me to look at different vehicles and acted as nothing happened. Don't go here they are all screwed up and scammers! read more

The Service I received and always receive was exceptional! The whole staff is on there game and always go out of there way for me! They REALLY care about there customers and it shows! Thanks Bev Smith Service Team! read more

Service advisor was great. Kept me informed throughout the time I was there & made sure if I wanted any snacks or drinks. Kudos..

Worst case of buyers remorse we ever had. We were rushed though a test drive and not immediately told the price of the used Optima we saw. We needed a car pronto at a low price point and after waiting a LONG time and seeing 3 different managers we were finally told a car price. As we decided to leave, we got two lower prices. We couldn't pass up the final out the door price. We regret it. The car was aceptable at the time but the service was not. Our next used car purchase was from AutoNation which was a dream purchase. Bev Smith is not on our list of dealers ever again. Pushy and not straightforward with pricing. And then they bang a gong when you buy a car, probably to signal to the finance people that another sucker was hooked. We WERE suckers and we learned one time not to be fooled again. If they start playing games, RUN! read more

First I bought a Sorento there at 3% interest because of my good credit. I went back and bought a Forte. The interest rate was higher. I told them this would be my 2nd car in as many months. The finance guy wasn't much help. I bought the car, thought about it a few months later, and sold it. I also got rid of the Sorento. We ended up at a different car dealership and bought a very nice 2017 Dodge Caravan for almost half the price of the Sorento. I won't go back. I didn't like the way I was treated. read more

Scott is a pleasure to deal with, he explains what needs to be done and gets the job done in a timely manner. He is a real asset to the Bev Smith's team. read more

Let's just start off by saying I will never do business with Bev Smith Kia and the reason is as followed: I am a 20 year old male with very well established credit. I came to visit this store based upon the reviews and talk I have heard. I dressed casually and was expecting to buy whenever I was there due to the fact that the night prior to my visit, I looked online and saw the model I was interested in. As soon as I entered the door, a dark-skinned male who was a salesman at the store came up and straight up asked me, "Uh, you here to buy anything?" in an unwelcoming tone. As soon as I heard this disrespectful question, I turned right around and left. I could not believe my ears. I was greeted with absolute unprofessionalism and disrespect. Teach your sales team to not judge individuals based upon their youth and what they look like and if they aren't your "ideal customer." You'd be surprised. Its too bad that the 2014 Kia Soul Exclaim that's sitting in my garage right now was just purchased from Kia of Vero Beach. read more

"Please, never ever buy ANYTHING from this dealership. My 79 year-old newly widowed mom had a 3 year lease with Bev Smith Kia in Fort Pierce. The salesmen had her name and number and continually called her wanting to "make a deal" with her. They wanted to make this deal because her car is a 2012 Sportage with 5,000 miles on it. So, she went in and they sold her the very car she had been leasing for the previous 18 months. The Kelly Blue Book value on the car was $15,500 and they sold it to my Mom for $19,000 with a 6 year 4% APR. They gave her NO credit for the $5,000 she had paid on the lease. She signed the purchase agreement on Sunday November 2, 2014. After sleeping on it, she returned to the dealership the following Monday to void the purchase agreement because she realized what they had done. Mike, the salesman, told her that he had already sent the paperwork off and it was "too late" to get out of the deal. She went back on Tuesday to ask that they void that purchase agreement. Mike told her that if I (her daughter) called him, he would void the deal. I could not call him that evening. The next morning, my Mom went to Bev Smith Kia again to beg them to just put her back in the original lease she signed. Mike replied, "Nope. Your daughter didn't call me so you are stuck with the deal!" My Mom returned on Thursday morning and told them she wanted to just buy the car with a different lender at 1% APR. Mike told her she could do that but the purchase price would be $19,500. My Mom said to Mike, "How about if I just give you the keys to the car and walk away?" Mike threw the paper at her, pounded his fists on the table and walked out of the room. At this time, the situation still hasn't been resolved and I am looking for an attorney to help my Mom as this is elder abuse. DO NOT EVER USE THIS DEALERSHIP. EVER. read more

excellent service my service advers was so great. i do have a probable they you have your worker in the color black it is hot as hell out your worker need stay dri top , to see your worker out side in the hot heat with the cheap tops they have to ware is crazy you need to take care of your worker n get them better top to ware , read more

The WORST dealership on the treasure coast. BAIT & SWITCH!! Salesman told me ALL day One price out the door. I told him we'd be there w check at 6 pm. Get there and he says he needs $3K more. I'm like uh no. U and your manager both said X amount out the door. Here is the check for the amount. Then a different manager came over and was like blah blah we need 3K more to do the deal. I'm like dude the other manager and your sales guy right here made me a deal for X amount he's like well, I can't do it. So I walked. Fun. Second negative experience here. Never again. They didn't even apologize and the manager treated me so mean. GO ANYWHERE ELSE!! read more

I had a great buying experience with Bev Smith Kia. My salesman Mario was very helpful and extremely kind. I also wanna Thank Vince for helping me obtain such a wonderful vehicle with a fab APR rate. You guys rock!!! read more

Great service. Nice sales crew. Kyle sold me my new Kia Optima and followed the deal through until the very end (picking up my trade in and accompanying myself on several test drives). I will be writing a detailed review on Google and with Kia relating to my positive experience with this dealership. After shopping for almost a year and visiting several (around 40) dealerships, I'm glad I found Kia and had Kyle as a salesman. read more

Excellent service always! We love Frank Negron he's the best, honest and trustworthy.we will always come to Bev Smith Kia, we've bought three Kia's there so far. read more

My car shopping experience was truly exceptional - I was treated like family and my every question & the tiniest detail was taken care of. Thanks to Prasad Kalluri & Maurice Carter - these guys are wonderful! They've definitely made a return customer out of me. read more

My husband and I went on 12/31/16 with very a very explicit request we wanted to lower our current payment. I did not like the fact that the person on the phone was the internet salesperson and upon arrival introduced us to another salesman which I again reiterated lowering our monthly payment on our Kia we were leasing. The cost we were offered for our Kia was less then Carmax and they decided to match that but tack it on the car we were interested in. I did feel bad for our salesman and he had to go thru the chain of command and we could not come to any terms. We just wanted our keys to our car back. Not a pleasant experience at all.... read more

June 2016, I bought a Forte from this dealership. At first I didn't like the car because my heart was set on an SUV. But I took the car anyway. The service at this time was great. No problems with car servicing either. I was even encouraged that in a year I could bring the car back and trade it to get the SUV I have wanted for years. This would also boost my credit score. So I did. On July 7 2017 I went in to test drive a Sorento. I didn't buy it that day but went home to think about it. The next day (a Saturday) I leased it. It was really nice. But for some reason I kept getting warning that my credit score was changing. Come to find out after signing the contract taking the SUV off the lot Lia was running my credit without my permission because the lease did not go through with the banks. And I had to bring the truck back! When they ran my credit I had a major item on my credit that they knew about the moment than ran my credit. My credit score is pretty high it was just the one thing on there. And they still let me drive it off the lot! They even got upset when I told them I had spoken to a lawyer and how unfair this was. They told me, unsympatheticly, I could keep the truck if I could put $9 grand down on it! Their purpose is to allow you to drive what you want, let you love it that way you would do anything to keep it. This return was embarrassing, disappointing, and angered me. To make things worse I go NO apology, no free oil change. Nothing except the "lady your crazy" look from the manager that I spoke too. They tried to offerme an Optima as if that would make things better. I didnt want to buy another car from them. While I was sitting their waiting for my Forte to be returned to me, I filled out the survey the email after purchasing a vehicle. I gave them poor reviews. The next day, a friend who works there told me they through out the survey or deleted it because that would effect everyone getting a bonus for the month! I was also told they do this kind of thing often. Some people have to return the vehicle others get to keep it. Where is the integrity, the "customer is always right" mentality? They are willing to take bonuses even after THEY screwed up!!!! Had they been honest in the first place and said ma'am because of this ding on your credit score you are unable to get the SUV but you can get an Optima, I would have been ok with that. I be sitting here filling out thos poor review. Bev Smith Kia, of Fort Pierece, you all are rude and you lack integrity, and one day some one will teach you just how unfair you all are. People out there don't trust THIS dealership!! Go somewhere else with your money! I rated them one star because that's the lowest you can go and I didn't want anyone to think I skipped it on purpose. I really rate them a zero!!!!! read more

Bought a Sorrento there last year. A very unpleasant experience. They basically lied to me and screwed me out of over $350 on the deal. I won't go back and recommend any one that reads this to stay away. read more

I leased a Kia Optima a few years ago from this location. When it was time to return the lease Kia did not provide any guidance or instructions. When I called to return the lease I was told I needed to schedule an appointment with the lease inspector which I did. When I took my vehicle to the dealership a gentlemen who I thought was the inspector took the keys and the vehicle then came back with a form for me to sign saying the process was complete. I asked if everything was ok with the vehicle and if there was any balance due he said everything was good and no balance due for excessive wear and tear. I was surprised how easy it went till three weeks later when I received a bill for $670 stating there was excessive wear and tear. When I contacted Kia on this matter they basically told me that the person who took my car in was not the inspector and that an inspection was done after the fact. I was lead to believe that I turned my car in to an inspector and that the inspection was being conducted that same day. When I called for an explanation on why the inspection was not done while I was there customer service representatives we're very combative and simply rude. I could tell that they get many calls like mine and are pretty much reading from a script with no empathy for the customer. Shady business... I feel I was taken advantage of and will never do business with Kia again. read more

I am writing a review on Bev Smith Kia because over the last ten years of owning Kia's their service department and customer care has gone straight to sh*t. Who ever owns this dealership should be ashamed at how slopy their service department is. I dropped of my Sorento to have the door handles replaced, which the 2014 model year handles were recalled but not the 2013 model year, and after fighting with this dealership and Kia for months about getting them replaced they agreed to pay for 2 handles and I will pay for the installation. After getting my car back, which took 3 days for them to replace 2 door handles, one of the handles that was replaced wouldn't open the door and the inside handle now stopped working. On top of that the drivers door, which they replaced a handle on, the window now goes up but immediately goes back down. I have to finesse the winto to the top to get it to stay. Im not usually one to put online reviews but this company has turned to trash and I would suggest going to any other dealership anywhere else before using them. read more

They are crooks and LIARS. 2 years ago. I went to trade in my car and got a new Forte. Within a week, I was called by Dave to bring back the car because the deal was not made and that he had a better deal for me. When I got there, it was a 4 year lease car. I told him I over and over again that I could not do a lease because I do too many miles. He kelp stating that I would be ok as long as I did not go over 60000. Now to the present, at 46000 miles and 2 years later, he had another deal to trade in the car with no money down and 590 a month, so I made an appointment. The deal was not made. In fact, they wanted 1500 down and over 600 a month. Got an email from Frank Gonzalez to email me experiences and still have not heard from him back. BAD BUSINESS, CROOKS AND LIARS! Don't walk but run away for this dealership. read more

Took my car to be serviced, had some issues, turned out most was covered under warranty, all the staff were very friendly and helpful. Gave us a ride home and back to the shop. Provided water and sandwiches. I was actually impressed. Thank you!! read more

I thought my lease was for 36months it was 39 months. more fees then anybody; I was told by service man I had 1 more coupon left for service ; again I was told it was for life of lease. yes Noel seems to be nice lady but, didt do anything .; but tell me these people are gone Again if I don't buy car I have to pay 400.00 at end of lease,that will not happen. it is a shame a great service dept. I will never do business with this company, and reading some other complaints , and to hear the GM yelling on ads on tv!!!!!!!!!! You know what is going on and turn a blind eye. read more

I see there are some bad reviews only here on yelp I just got 2 vehicles from them and had a great experience. They were polite and professional the whole time I was there and they took care of of my kids too. They were great and made sure I got the deal I was comfortable with. Judging some of the reviews people want upgrades for free and really don't pay attention to rebates they usually on come on base models. Well I hope that you go there and take your time it's a major purchase and don't get upset if your interested in a specific vehicle go home have a meal think about it if you still feel comfortable with the choice go back and work on the deal and negotiate for the best deal and if you still don't feel comfortable go home for the night then go back if you really want it. read more

I had an appointment and was taken care immediately and they got me out in time as promised.

Jesus and Jason were Awesome and really listened to what I wanted. John in finance gave me a good deal too. I have recommended Jim Brady to you also. He buys several vehicles.. Thank You!!! read more

This is the worst of the worst car dealerships that I have experienced. They NEVER stand behind the flyers that they religiously send to your house. When you call to get more information about the flyers, it's top secret until you get into the store. Then they will try everything in the con mans guide book to get you to buy a car by their terms and totally neglect everything that the flyers say. And act like you the customer can't read or comprehend the small print. I have been warned about this place but I always give anyone the benefit of the doubt. I'm going to make it my business, to show them what true customer service is. Now try and erase this Kia. read more

After 3 salesmen (first two knew almost nothing about the vehicles, the third Chris knowledgeable) a floor manager offered the car, CIRCLED the price on a printout and asked if I wanted to take it home overnight...I took it home- came back to buy at the offered price only to have another manager say the first manager did not get approval... but I could have it at $1000.00 higher....BAIT AND SWITCH?.... definitely NOT HONORABLE ...opps A WORD THIS DEALERSHIP DOES NOT KNOW...two days of my life and my nervous system ...NEVER BUY THERE... read more

I purchased a 2017 Kia Forte on June 14, 2017. I had a phenomenal experience with the salesman Andre! I had recently totaled my Chevy Spark and due to not having GAP insurance I was left with a balance and Andre still got me intra brand new vehicle that fit my budget and was super gorgeous. Did I mention that he was able to find the Forte in their inventory in my favorite color - titanium bronze? He went over and beyond to appease my family and had patience out of the world. I couldnt have requested a better experience from a salesman. He even set up my car Bluetooth to my new phone, and programmed my satellite radio to my favorite stations. I'd highly recommend Andre if you're looking for a smooth, hassle-free car buying experience. read more

We just moved here from Palm Beach County and were looking for a new car to buy our senior Mother-in-Law. We received a direct mail piece that contained a "promotional" (scratch off / open the panel) card from Bev Smith Kia of Fort Pierce. Opened it and it said were a "winner". Read through all the small print and it said were a winner and based on the card, it said we had won $2,500. So we came there intending to take the $2500, negotiate our best deal and then use this as part of the payment on our Mother-in-laws new car. Upon arrival we were told that what was not covered on their small print was a two step process to enter another number that was on the card that dumped you into a "win $5". We will add Bev Smith Kia of Fort Pierce onto our "dirtbag" list of disreputable car dealers. If this is what they do to attract new customers, I suspect the same behavior is done to existing customers and after reading some of the genuine reviews, I can see we are on point. read more

First and last time dealing wIth this place I will travel all the way to ft pierceto get my car serviced. The service department is horrible the lady had an attitude she told me it was going to be 45 minutes we'll she was wrong and she keep hitting her pen on the clip board staying sign but didn't want to explain our let me take the time to read what I was signing. Then I had to go back to the service department because they messed up a simple job then blamed it on us that we caused the problem ugh never again will I take it there I will wait a month to get it serviced at Stuart. read more

We had the worst experience ever buying at this place. We came in to buy a new car. Instead of showing us cars they wanted all our credit info first. After 3 hours there they showed us two cars in our price range. They both had over 800 miles on them and when I questioned it they said they were new but never said why they had so many miles. After another 2 hours my husband just wanted to get it done and agreed on a Soul. He had to leave the next day on business and wanted to make sure I had a car because we just moved to Florida. After another 2 hours we went out to the car and noticed a dent in the side. They told me to bring it back on a day that the dent guy was there. Also someone had already put phone number into the voice calling. By the time I got home I was so very mad. I did not want a used car I wanted a new car. I thought about returning it but after they ran our credit to 5 different loan places our credit went down so that I could not go any where else. Also when I took the car in to get the dent fixed the dent guy was no where to be found. After 2 hours I left. I still have the dent and feel very ripped off. Then when I looked on their online ad. My car was on it for $3,000 less then what we paid. I will never go back there. read more

Frank was very helpful and so was his partner Thomas. They helped us every step of the way and done everything to get us in the car we wanted. They were very friendly and I would recommend them to anyone. read more

Service was quick, on time, and everyone was friendly and courteous. This dealership goes out of their way for their customers and I highly recommend them! read more

I could not be more happy with my car purchasing experience at this dealership. Not only did Coltan, our salesman, have the car we wanted ready and waiting for us to look at, but he didn't try and sell us anything else. He and the sales manager were genuinely likable people who worked hard to get us an even better deal than we expected. I will buy my next car from them and the next one after that. read more

I see a lot of bad reviews on here, but I can only relate to my experience. I just purchased my 3rd Kia from Bev Smith. I was treated very well by Angelo, the salesman and his two helpers, Brandon and Peter. Each one was knowledgable and very helpful. I will also comment that the service personnel I was in contact with on my prior Sorento were very considerate and helpful. I would highly recommend. read more

Excellent deal they gave me , saved a lot of money on a new car, salesman Angelo was professional and addressed all my needs and concerns, would reccomend to everyone read more