Protect Victor at all costs. This guy *offered to come out to my house* to do a routine checkup on…read moremy turntable. He diligently checked everything, found it to be in perfectly fine working order that didn't require service, and didn't even charge me for his time. Super nice, non-judgmental gentleman -- unbelievably rare in the generally weird, snooty world of hi-fi audio. PS When I'm ready to make a component purchase, I'm going to Definition based solely on my interaction with this guy. This is why customer service matters!

Great customer service at a very fair prices. I inherited a Control4 system from the previous…read moreowner of my place. I hated that system. Not just because it is archaic but more importantly, every little thing I need fix (tune) required me to call my dealer who charges an arm and a leg. One day, all my speakers died, so I called my dealer, and they wanted my first born. So I decided to venture out and I found Definition AV. 1st, their service call price is very reasonable. They diagnosed the problem (the Amp died) surgically, but what's great about them is that they asked a lot of questions to truly understand my use cases. They recommended me to switch half of my system to SONOs and leave my living room TV's 5.1 audio system alone since it was still working. My previous dealer would had never recommended that because SONOs is more DIY and they would not be able to charge as much service money. Before they left, they even tuned up my 5.1 system just because they found some misconfigurations on they way. It sounded WAY better. I got the quote, the price is very reasonable and they came out quickly and upgraded my system. Now, my system works way better and I can use my voice control (my main method of controlling everything else in the house) to activate any speakers or speaker groups. I'll be a returning customer!

this is Audio Den located at 5228 Laurel Canyon Blvd. in Studio City…read more The owner, Serge is a system designer who brought my Denon AVR back to life. Instead of spending $1200 to buy a new receiver, he fixed my 4 year old AVR. I highly recommend this business as Serge made sure that everything worked on my Denon AVR before he returned it to me. Serge is very friendly and professional. phone number is 310 972-0377

The people at this store have no integrity. You think you're getting a great deal but they lie to…read moreyou and the customer service is the worst.

Great service! Love the boutique feeling. They are personable and knowledgeable. They've also been…read morearound for years. If you can't stand being part of the herds at Best Buy come here.

We had the best experience purchasing our new Samsung tv from Video & Audio Center. They were the…read moreonly store that had the tv we wanted as it was last years model. Misty, the GM, was a huge help and made us feel welcome. She answered all our questions to ensure we made the correct choice. She was even able to schedule delivery for the next day. A great deal and great service, couldn't have asked for more. Make sure to give this local shop a look if you're thinking about getting any audio or video equipment. And if you're curious we got the Samsung S95F. No more glare or reflection

They hare all the latest in electronics and audio and it's a beautiful store with huge TVs with AI…read moregraphics. They also have massage chairs.

This is another follow-up review on both the Legacy Focus SE speakers that I have had for about a…read morehear now, but also how outstanding James has been on being helpful on a few technical questions that have come along since my purchase in Oct, 2019. First, the speakers. They are awesome; like no other, with an amazing soundstage. I just marvel at the stage where the music I enjoy is coming from the center filling the "stage" on each side (Yello anyone?). I have had new listeners compliment me on how great my center channel is (Legacy Marquis XD), and after they have listened for awhile and complimented me again on the great center side, I love telling them that it is not playing- that is the amazing sound stage of the Focus SEs. You have to listen to the Focus towers (mine are the SEs) to get it. If you decide you love them, then make sure James sets them up for the maximum sound stage benefit. And also be sure and get the optional additional feet as they made a big difference- and the cost was so small I forgot how much. Plus, I almost forgot the CODA electronics which are amazing and well worth it- and substantially less than many "names" you see in the high end stereo mags. Then I want to say just how helpful James is with follow-up questions after the initial installation, which he did. I have reached out to him three times, twice due to Cox Cable gear that was performing poorly and he gave me an approach to improve it. Then when I had to move my gear for repositioning, I forgot to measure the locations, separation, and angle. He knew immediately and guided me through it as I wanted to restore what he did. Want to dazzle your friends? After you get a pair of Legacy tower speakers, model will not matter and only get better up the price curve, don't tell them that your center is off. Great fun to see the expression on their faces. Then sit back and just love live music.

James at Destination was a pleasure to work with. Very generous with information and his time…read more Great place to audition Legacy speakers. Altogether a great experience.

After purchasing a set of vintage Bose 901 Series IV from Craigslist I realized they needed some…read morehelp. They had been re foamed, but not correctly. some drivers were out of alignment and the voice coils scratched in the magnet. Frank said he could repair them but the cost of labor would be much higher than buying and installing exact replacements. we did that with 5 drivers and re cemented the cones on a few others. What an excellent result. They sound perfect and was given a fair price and the work sas done quickly. I would recommend him for any vintage speaker repairs

Frank and his team did an excellent job reinstalling a sound system in our gazebo and backyard, the…read moreprevious system destroyed in the Palisades' fire. Frank is affable, professional and honest. His recommended components were excellent choices. I highly recommend him.

I have purchased a lot of dj equipment from this place. The owner is YA-YA. He is a good old man…read morebut rarely smiles. The workers there are great and helpful. Top notch store. They like cash too. But they accept ATM. They are a big distributor of Marathon amps, speakers and dj equipment. Also a big Numark dealership as well. Hard-working people who will give you your money's worth. Go see them.---fatcat dj

Outstanding Service and Support at Ahead Stereo…read more I purchased my McIntosh turntable from Ahead Stereo and recently ran into an issue with my stylus. I reached out to Brian, and he immediately went above and beyond--contacting McIntosh on my behalf, walking me through the options, and ultimately helping me get back up and running. What stood out most wasn't just the solution, but the care and integrity Brian showed throughout the process. He didn't treat me like just another transaction, he treated me like a valued customer. That kind of support is rare, and it's exactly why I'll keep coming back to Ahead Stereo. If you're into high-end audio and want a dealer who stands by their customers, this is the place. Highly recommend.

It's is increasingly difficult to find retail operations that give the time to customers looking…read morefor guidance. Today during my visit to ahead stereo I was looking for an education in creating a future home stereo system, I'm not up to date on all the options, but have a general idea of what I'm trying to achieve. These folks seemed interested in selling me a consultation for a couple hundred dollars rather than trust helping me and winning my trust, it seemed they were concerned if the helped me understand what would be a good solution I would leave the store and buy online. That was not the plan and once I figure out what I'm looking for I'll probably be back to buy local, as I'm a big supporter of that concept. My suggestion in the future is customer comes first, build the trust and loyalty will follow.